I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!

I am 100% pleased with the body work Rick has done for us on more than one car. I find him to be…read morehonest and thorough and mostly on time with repair work. Also his prices are reasonable. He makes every effort to work with your schedule.

They guys at R & R Collision Repair really took care of me. I really didn't want to pay a lot to…read moreget my car repaired. But, as far as things go it wasn't too expensive. they even brought me behind the counter and showed me all the prices from the manufacturer so I know I got a good deal. I highly recommend them. They even washed my car when it was finished!

July 1, 2026 Craig's…read moreCollision Center 2045 Depot St. Holt, Michigan 48842 To: Craig & His Team I would like to express my sincere appreciation and highest recommendation for the outstanding service I received from your team. After my vehicle was stolen, it was recovered the next day by the Kent County Sheriff's Department near Rockford, Michigan. The damage was extensive, including the steering column, dashboard, windshield, and much of the interior. I honestly wondered if it would ever look the same again. Once it arrived at Craig's Collision in Holt, your staff treated me with professionalism and courtesy. You worked directly with my insurance company, kept me informed throughout the repairs, and made a very stressful experience much easier to manage. When I picked up my vehicle, I was truly amazed. The workmanship was exceptional, both the interior and exterior looked like new, and it was hard to believe it was the same vehicle. Your attentions to detail in your work were evident throughout. Looking back, having my vehicle towed the additional 80 miles to Craig's Collision was one of the best decisions I could have made. Every extra mile was worthwhile. I would make the same decision again without hesitation. Thank you for restoring not only my vehicle but also my confidence that businesses like yours still take great pride in serving their customers. I would gladly recommend Craig's Collision to anyone in need of quality vehicle repairs. With sincere gratitude, Michael Haley Holt, Michigan

Everyone at Craig's in Holt MI is awesome. They are professional yet personal. I would recommend…read morethem for any body work. Service is great. They replaced my rear bumper, tail light and latch on hatch. They did an awesome job in rubbing out a few scratches I had on the hatch and touched it up with paint. They even painted my hitch without my asking which was a very nice surprise! Their detail work is fantastic. Their concern in taking care of their clients is way up there. It is better than what you get most any other place these days.

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

I had my car detailed by them yesterday. I gave it to them filthy, and they returned it to me,…read morewell, spotless. In fact, that is why it rained yesterday. A couple of minor hiccups, but not enough to knock off any stars: I paid by credit card, and the amount on the receipt was different from what they charged--about $5.25 more. This was an extra fee for using a credit card that no one told me about. Had I known that, I would've brought cash. There was a sign that said window tinting is cash only but nothing about a credit card fee. They told me they would call me when the car was ready. Since it was about an hour and a half walk from my house to Spot-Les, I called to see if they had any idea when the car would be done. It had been done for fifteen or twenty minutes already. The guy on the phone thought someone else had called me. If I ever get my car detailed again, I will definitely go to them. It was well worth the money.

I absolutely appreciate the service I received from the staff who serviced my brand new vehicle!…read moreWhen I tell you, they did a great job! Everyone was so kind. They took care of all of my concerns with the services. I received the 5% tint all the way around and I had a 7 year ceramic coating put on. It already looked great because it's a new car but I do see an enhanced shine with the protective coating! Especially on the wheels! I would recommend Spot-Les to anyone! Thank you so much for a great job and as a result, a great look! Look for me to come get my car washed there as well!

My husband is looking for a new SUV, we drove here because the Ann Arbor Lexus gets bad reviews,…read moreMatt was our salesperson and he was ver knowledgeable and friendly If he decides on a Lexus he is going back to see Matt

Terrific service, no high pressure, happy to go into another Lexus lease. We've been leasing with…read moreLexus for maybe 20 years. I love everything about these cars: safety, comfort, looks, sound system, road handling. But if you read this, be warned: the Lexus NX 350 has been re-designed and the hatch lid does not come up as high as in the previous model. It's dangerous! if you're even close to being tall, you have to bend over to get anything in or out of the hatch without hitting your head. I wish we had been warned about the change because at 6', this hatch is hazardous for me after years of not having to worry about emptying or filling the hatch. Test before you buy or lease.

I just moved from California to Michigan, and my black car was shipped here via trailer. It had so…read moremany bugs, dirt, and debris on it after the trip. Fortunately, I found Darryl's detailing business. He hooked it up and did an amazing job. Out of all the detailing spots I have been to from California to Michigan, Darryl has got them beat. He will be my regular spot to get both our cars cleaned (he also did an amazing job on my wife's car).

Darryl and his staff are amazing. I called to have a loaner car detailed on short notice and he was…read moreable to get me in. The vehicle looked brand new, every corner and crevice was spotless. He even detailed the engine! I will definitely be coming back.

Be aware Horrible place ,rude didnt want to work on my car because they said they could not make…read moreenough off me they only like working on elderly people and people they can take advantage of sad this is why people go out of Lansing to do stuff sad

They replaced my Camrys head unit with a great Alpine unit. They gave me a great price and…read moreincredibly quick install. Even months after the install I had an issue that the tech (Vince?!?) worked on to solve for me. Highly recommend!!