July 1, 2026 Craig's…read moreCollision Center 2045 Depot St. Holt, Michigan 48842 To: Craig & His Team I would like to express my sincere appreciation and highest recommendation for the outstanding service I received from your team. After my vehicle was stolen, it was recovered the next day by the Kent County Sheriff's Department near Rockford, Michigan. The damage was extensive, including the steering column, dashboard, windshield, and much of the interior. I honestly wondered if it would ever look the same again. Once it arrived at Craig's Collision in Holt, your staff treated me with professionalism and courtesy. You worked directly with my insurance company, kept me informed throughout the repairs, and made a very stressful experience much easier to manage. When I picked up my vehicle, I was truly amazed. The workmanship was exceptional, both the interior and exterior looked like new, and it was hard to believe it was the same vehicle. Your attentions to detail in your work were evident throughout. Looking back, having my vehicle towed the additional 80 miles to Craig's Collision was one of the best decisions I could have made. Every extra mile was worthwhile. I would make the same decision again without hesitation. Thank you for restoring not only my vehicle but also my confidence that businesses like yours still take great pride in serving their customers. I would gladly recommend Craig's Collision to anyone in need of quality vehicle repairs. With sincere gratitude, Michael Haley Holt, Michigan

Everyone at Craig's in Holt MI is awesome. They are professional yet personal. I would recommend…read morethem for any body work. Service is great. They replaced my rear bumper, tail light and latch on hatch. They did an awesome job in rubbing out a few scratches I had on the hatch and touched it up with paint. They even painted my hitch without my asking which was a very nice surprise! Their detail work is fantastic. Their concern in taking care of their clients is way up there. It is better than what you get most any other place these days.

I am 100% pleased with the body work Rick has done for us on more than one car. I find him to be…read morehonest and thorough and mostly on time with repair work. Also his prices are reasonable. He makes every effort to work with your schedule.

They guys at R & R Collision Repair really took care of me. I really didn't want to pay a lot to…read moreget my car repaired. But, as far as things go it wasn't too expensive. they even brought me behind the counter and showed me all the prices from the manufacturer so I know I got a good deal. I highly recommend them. They even washed my car when it was finished!

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!

My tire blew out on the way home from work. I called and was told it was going to be an hour to an…read morehour and a half, and it was going to be x amount. I told them yes, and set it up. Dispatch called me back and apologized because she messed up and it was going to be a little more due to the distance. Driver showed up less than an hour later, got my car lifted and to the tire shop in no time. He then offered to wait until I got a ride When I stated I'd just walk, he said he wouldn't let me do that because it was negative outside with windchill. He said he'd just give me a ride down the road to my building, and risk getting in trouble. Every aspect of this company was very friendly and professional. I hope I don't ever have to use a company again. But if I do, I'm definitely going here

Needed to replace body parts on my '05 Prius. Ordered and paid for the parts on their website;…read moreimmediate follow up phone response to confirm. No problems picking them up. The parts where ready to go, my Shroyer Rep went over the condition of the parts, and helped me load two panels into my Prius and assisted me with putting on the front door. Thank you so much.

Brought my van here last year when the brakes were making sounds. they checked it out and let me…read moreknow it was normal for ceramic pads to squeek from time to time. no charge for the check up. I was impressed, so when my car started making sounds and the brakes were acting up I brought it in. the job was done in an average time frame. not super quick, but completely acceptable. the price was good as well, comparable to other shops. the manager Don, knows his job, and does it well. He keeps the shop working and the cars rolling. I'll be bringing my van here soon when the brakes actually do go bad.

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

What an Amazing team! One of my FAVORITE things is their pick up and drop off service they offer…read more It started from a phone call, I believe I spoke to Jake . His customer service made me feel comfortable to bring in my vehicle for some work done. As I was sitting there, waiting for my car to be worked on. I was able to witness how they conducted themselves from the customer service over the phone to even interacting with other parts delivery personnel and each other. I share this to say that I felt like I meet a genuine, honest, hard working group of guys. D, I already referred your team that same day. Thank you again. I DONT WANT TO SEE YOU, BUT IF I HAVE TO SEE SOMEONE THEN I WOULD DEFIANTLY PICK VISION TIRE AND AUTO *****

Worst place in Jackson! They do not know what they are doing! Technicians are very ignorant and…read moremust YouTube videos on how to work on vehicles! Do not recommend!

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

I have been going to this shop for more than 20 years, always had a great experience. I was a…read morelittle apprehensive this time as I found a new owner but I thought a new owner would not make a difference. I was very wrong! I asked them to replace brakes in our Lexus Nx200t. They charged me to replace both brake pads and rotors, front and back. The brakes were functioning normally but the car started making a squeaking sound whenever I was turning right. They agreed to look into it but I had to take it back twice; the first time they sent me back although they told me to come on a Monday morning. After the second visit, they said that my wheel bearings needed replacement and the squeaking sound had nothing to do with the brake job. I argued that the sound came only during turning sharply, but they were dismissive. I took my car to Doc's automotive, and they were surprised that the brakes had not been greased. Doc's Automotive fixed the noise but I had to pay a good amount of money, which included three hours of labor. I need to mention that the Lexus came with a lock for lug nuts and they used unnecessarily high torque to shear the lock and lug nuts in the front wheels. Doc's automotive said that the back ones were crushed and new wheel lug studs had to be put in. I will never go back to this store again.