Did a fantastic job on my matte finish Mercedes. Easy to work with, scheduled me for repairs…read morequickly, and great communication throughout.

From the owner: Paintless Dent Repair (PDR) is a process of fixing dents large and small without using body filler…read moreor the need to paint the repaired area. Trained professionals are able to manipulate the dent out of the damaged panel and back into the original condition. This is accomplished by using special tools and several different processes depending on the location of the damaged area. Most damage using PDR can be fixed in about an hour without using body filler or paint. The repair will not be reported to Carfax because the damage has no replacement parts or painting. This process can also be covered by your auto insurance at a fraction of the cost a body shop charges. Feel free to call Steve Barry with any questions.

I was very happy with Final Approach Detailing's work. They were able to schedule me in a timely…read moremanner and maintained clear communication. Jessica provided very helpful information and gave very clear explanations. She was very professional throughout the entire process. My car looks brand new. I will definitely plan on working with them in the future!

From the owner: Ceramic Coating |Paint Protection Film | Window Tint | Paint Correction & Enhancement | Interior &…read moreExterior Detailing | Specialty Services | Detailing Supplies | Paint Chip Repair | Headlight Restoration | Glass Treatment | Scratch Repair

This is the second time I've used this business to work on my vehicle and not only are they…read morewelcoming, but they do excellent work at a fair price! I would highly recommend this business for your auto repair needs!

I was a new customer, I came in today to get an estimate on bodywork repairs for my car. I was in…read moreand out in less than half an hour without having to schedule an appointment or anything. Everyone there was very warm, polite, and welcoming. They gave me a detailed and itemized repair estimate, and helped me understand the necessary repairs. I definitely plan on returning!

That's my third time doing business with Gerber collision. They are absolutely amazing from the…read morefirst time you contact them, getting an estimate, scheduling the work and getting my vehicle back so quickly. Everyone there is very professional, very compassionate with your needs, and extremely accommodating. I would highly recommend them for your repairs.

I was in a hit and run on the interstate and my insurance referred me here…read more When I picked my car up, I noticed the plastic mirror cap was missing. I was told the part was on back order and they would call me back in when the part came in - I was fine with that. But if you zoom in, you will see a little chip of plastic missing. This was not noticeable until the cap was placed on (see other img). When they put the cap on, I asked if they could get me a new non-chipped plastic piece. The reply I got was "It was probably a rock that hit your car while you were driving, which is common. We cannot replace that for you." I definitely would have remembered a rock hitting my newly repaired vehicle. This chip definitely happened in their care. I also noticed my gas cap felt very abrasive. It looks like the gas cap had been dragged across concrete on the inside during disassembly (see img). I also noticed my window tint was damaged. I figured it got damaged during disassembly as well. When I called about it, they tried to deny responsibility, but eventually agreed to fix it. The first date was my fault - I wrote it down in my calendar wrong. I called them and rearranged to bring it another day. I dropped my car off and it sat for a few hours before the tint shop was closed. So we rescheduled. That next Friday, I took my car back at 8 AM, and while I waited for my friend to pick me up, I decided to do a walk around of my car. I didn't see any new damage. My friend arrived and I left. A few hours later, they called back and said that my car couldn't be taken care of that day and that I had to reschedule again. At this point, I asked for the contact information of the window tinting shop and arranged it myself. When I walked back out to my car, I noticed a little tiny dent on the driver side rear door. I should have walked back into the building immediately to point it out, but I was just tired and frustrated and wanted to go home, so I drove home to take a closer look. When I did, it was definitely a new dent and not a trick of the light. I called them immediately and told them about it. I asked if they could use their camera system to see who hit my car, and they said they didn't have access and needed to wait for the manager to arrive on Monday to review the footage. On Monday I take my car to the window tinting shop directly. Afterwards, I call Gerber back and ask about the results of the footage. I was told that the cameras don't record that long and that the footage has been deleted. WHY wasn't that ANTICIPATED and the footage SAVED THE DAY I REPORTED THE DAMAGE? I told them I don't blame them for the damage in that I don't believe they crashed my car, but since the damage occurred in their care, I would appreciate it if they could use their tools to pop it out. They told me to come in and they will see what they can do. I drive there as soon as my car is done at the window tinting shop. The manager comes out and I point out the damage. She said that the damage could have been anything from a rock to a shopping cart, and they have no idea I didn't drive the car away and damage it myself, then come back asking them to fix it. How dare she? I called the DAY it happened! I asked why they didn't save the footage the day I reported it if they knew it would be deleted. She said "We just can't do that. And honestly, this car should have been totaled. I have no idea why it got repaired. I'm not putting any more money into this car. And again, we don't know if this damage happened here." Looking past her disrespectful tone and dismissive comments, I again said "I'm not blaming you for damaging my car, but I know for a fact the damage happened in your care. Can you guys get the dent out just as a courtesy?" And she said that "we don't do that. That would be another 3rd party scheduled 4 months out and it would be $150 and I'm not going to do that, this car should have been totaled and I'm not putting anymore money into it." This is what pissed me off the most. No accountability. No respect. No empathy. I am done with Gerber Collision and I could tell from her tone, they are done with me. July 20 Update: The manager did reach out offering to fix my dent in an email, without an apology for her disrespectful tone. But now I have a new issue. I told Gerber that I heard a loose plastic noise beneath my car the first time I went back in June. They told me "we didn't go under your car, it wasn't us." This past weekend, I was driving on the interstate when my driver side (repaired side) inner fender fell onto my wheel. I thought my wheel popped at first because of the loud popping noise and black pieces flying out. Turns out I was right. Gerber forgot to secure the inner fender. I am now paying $40 out of pocket for the replacement part and I will do it myself so I know it is done right. I am sure they will deny responsibility again and try to gaslight me. Pictures added. I am pissed. Updated from 2 stars to 1.

Took our vehicle here after an auto accident and the customer service was friendly and helpful…read more Great communication and fast to respond, thank you Darrell.

I called this morning and spoke to Daryl about an issue my son had with his hood latch not…read morereleasing. I live two hours away and my son goes to school in the area. Daryl was very helpful and told me to send my son in this morning. He immediately went to the shop and Daryl was able to fix the problem within an hour from when I first called the shop. Plus he helped at an affordable rate. He had other vehicles scheduled for service ahead of him but he took 5 minutes to look at my sons car to see if it was an easy fix, of which we were lucky it was. My son is a college student with limited funds and probably would have tried to pry it open damaging the latch and therefore making it an expensive fix. But when I called Daryl he was very helpful and understood the situation and told me to send him in. I would recommend Benedict Auto Body and when you call talk to Daryl, he'll take care of you!

I live in California and found RMB after a generic search. After reading the reviews I decided to…read moretry them. My daughter lives in Okemos. WOW! My daughter's car was towed in for an evaluation and I got a call from Rod the co-owner of RMB. Not only did he tell me what he thought was wrong with the car , but he said it in a way I could understand it, and quoted me a great price! I am an educated, professional woman, but I know nothing about cars and I am sick of auto repair places that tell you something that you can't understand and get condescending when you ask them to explain (" it's OK little lady I'll take care of it")....and dealers are cost prohibitive. When I told Rod I appreciated the fact that he explained everything in plain English that I could understand, he informed me that his wife Maria (the other half of RMB) was responsible for that. Maria made him call back a client and explain after she overheard him on the phone with the woman. Thank you Maria. So to get to the point of this review....I like this couple, the repairs are a reasonable price and very good. I walked out of the shop and felt as though I had been treated fairly.....and not taken for a ride. If you are anywhere close to Lansing and need an auto repair shop try this one, you won't be disappointed.

Took my car in because the rear shocks were blown out, and RMB was able to get replacement parts…read moredelivered, and installed on the same day, at a very competitive rate. I'm going back next week for a windshield replacement and an oil change, and I couldn't be happier. They even offered to pick me up and drop off my car. A+ service.

I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!