It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

They were rude. Kept laughing and made fun of me. Terrible service. Wasted my time. Don't ever come…read morehere.

Highly recommend windshield repair from Safelite! Tray did an excellent job and a seamless…read morereplacement of my front windshield. Thank you for the quick, professional and convenient service--as it was done right in my driveway!

if you can work with Alex, excellent customer service. The work was great and super quick!read more

We got a big chip in our windshield on a road trip just south of Salina. We just knew the cracks…read morewould spread quickly and it would be hard to repair. In desperation we stopped in Glass Masters to see if they could help. The repairman welcomed us and got right to work. Within 15 minutes he had repaired the big chip and we were back on the road. Thanks Glass Masters! We highly recommend you for service, quality and value!

From the owner: Proudly serving the Salina, KS area since 2009, Glass Masters provides complete, professional auto…read moreglass solutions at competitive rates. You can always count on our skilled crew for quality workmanship and outstanding customer service. At Glass Masters, your satisfaction is guaranteed!

Excellent service,honest shop,they even came in 50 bucks under estimate,took less time then their…read moreestimate,if you need glass fixed in your car GO HERE!!!

From the owner: Professional, quality auto glass repair and replacementread more

I will make this as succinct as possible. One star for the mascot cat and 'friendliness' of the…read morestaff. Took my vehicle in for a windshield replacement in Jan. They installed and cracked the new one, said they'd call back the following week. By April they had not called so I called. Made an appointment, showed up, with blank looks they had no windshield and no advice. Stood there mostly speechless until I asked why they hadn't called me to tell me there was no windshield, what did they want me to do and did they have another place they referred to? Ended up taking my vehicle to another business and on top of all, Interstate had set the cracked windshield in LOWER than it was suppose to be.

The work they did was to standard. But...........wife took the broken medium sized house pull out…read morewindow in and got a quote to replace glass in it for $85 and it would take a week. So she left it as that seems fair enough. Took two weeks and I went to pick it up and they charged me $152....

Very nice to work with. Was able to drop vehicle off Thursday so they could replace the windshield…read moreFriday. Picked the vehicle up after work Friday. Every looks great.

Long story, short. While driving home from Colorado, I got dinged by a phantom rock. Chipped…read morewindshield. I spoke to my insurance and they recommended T.A.G.I called and spoke with Linda and an inspection was scheduled. John, the friendliest glass technician I have ever met came, saw and conquered my problem. I highly recommend this company if you ever have a problem!

Safelite was able to make sure I got the glass I wanted for my vehicle. I bought a vehicle brand…read morenew and the windshield cracked the next day after driving it off the lot. Their communication to me on the availability of the glass was awesome!

I was new to town and didn't know a soul, but I did need a windshield. I walked into Safelite on…read morePlum and was immediately treated like a member of the family. I had a young Golden Retriever puppy. I was worried about what to do w her while my windshield was being replaced. The Owners told me to bring her inside where they played with her and spoiled her with treats. Great business, great family, great pricing and service.