Hard worker- Considerate & very efficient. He showed up when we needed him the most. Reasonable…read moreprices. He deserves 6 stars ******- Karyn Evans. He even gave us a ride home while towing the car.

We called AAA when we were locked out of our car on a Friday afternoon. Within minutes I received…read morea call from Mikes Wrecker Service and he said a truck would be right by. 15 minutes later the door was unlocked and we were on our way. The technician was helpful and friendly. I would recommend them again.

It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

They were rude. Kept laughing and made fun of me. Terrible service. Wasted my time. Don't ever come…read morehere.

Helpful on short notice, skilled staff. I'd call Homestead Tow Service again for a tow.read more

Answered the phone extremely fast and when asked the location of the pickup they were quick to…read moredispatch a driver to my location and got my vehicle back safe and sound.

Everything from start to finish went amazing! Such great work & very quick. They also kept me…read moreupdated on the whole process & made it feel more personal than just a business endeavor. I'll definitely be bringing my car here for future repairs!

All I can say is WOW! Contacted Quality collision repair regarding a repair for a damaged door due…read moreto a wreck. Phil was as my daughter says was "amazing"! Words can not describe how professional Phil was regarding our situation. He was prompt, professional, and kept us informed. Work performed by Phil and his team were spot on! I know the people who live in Manhattan, KS are the nicest, but Phil took it to a whole another level! Best experience I've ever had with an automobile specialist! John in KC

One star for quick response. But no more. They sent out an inexperienced service tech to unlock an…read moreold vehicle. He could not figure out how to unlock the vehicle, and ended up using our personal tools and our physical aid to figure it out. Let me repeat...OUR PHYSICAL BEINGS HAD TO HELP HIM UNLOCK OUR CAR USING OUR PRY BAR AND OUR TOOLS. HE DID NOT COME WITH SUFFICIENT TOOLS. This isn't the problem. He left, and didn't charge us but didn't tell us how the billing system worked either. So, after careful debate, we called the shop. We didnt want to pay out of pocket full price for doing half the work to unlock the vehicle, using our tools, our aid, etc. The service itself took over a half an hour for him to figure it out. So we called the shop and explained and the woman on the phone was quiet. She asked if he charged us, we said no. And she said then it would need to be addressed with the driver. Let me remind you, we did not know prior to this that that was the case. This is still not the issue. The issue was the extremely unprofessional text that the driver text us with. He included that he "did some things he shouldn't have in order to help us", and "should have walked away when he first couldnt open the door". Along with some other things that should never be received from a professional to a client.

Brad at Gross Towing Service went above and beyond helping us when we found ourselves broken down…read morehalfway through our road trip across the United States, just outside of Junction City. Brad was dispatched by AAA and arrived a mere 10 minutes after the call was placed. He considered which mechanic in town would be the best fit for our situation and towed us comfortably there. He was a delightful person to get to know, I would highly recommend him and Gross Towing. Thanks Brad!!

DRIVERS BEWARE!! As…read moremuch as I hate to blast a small business on Facebook, Schroll's Body and Paint has gone out of its way to prompt this post. Background: two years ago I had a repair done in which Schrolls repaired this fender flare - including the messed up/mismatched paint. Fast forward two years, and I am back for another repair to the same side. When the repairs were complete (the second picture) this is what they gave back to me as "repaired." When I complained, Chance (the owner) told me that I could pay out of pocket or get a supplemental claim and they would fix it. When I followed up to get this OBVIOUS problem corrected, they refused to do the work. Yesterday, I recieved this message from the shop: "After reviewing the photos we took of your Jeep in February, we have decided to return the check to XXXXXX since it clearly did not match before we did repairs in early April. We are not interested in doing anymore repairs to your vehicle. You can talk to your insurance about sending the check to a different body shop. Thank you, Ashley Cottrell" This company is always free to refuse service to anyone, but they are not allowed to do shoddy work, promise to make it right for more money, and then refuse the work AFTER ackowledging the problem needing repair. __________________________________________________ Summary: - the Jeep color is standard 1990 jeep metallic khaki (Chrysler paint code PJ5/HJ5) and should have been easily matchable - Schrolls did the work that resulted in the mismatched paint the first time. - Schrolls replaced the molding with an aftermarket molding that does not match up with the original by 1/4 of an inch AND it is improperly mounted/mated to the step molding. - Schrolls failed to blend the right wheel molding with the step molding - Schrolls committed to completing/fixing the work upon completion of a supplemental claim. - Schrolls refuses to correct their substandard work after accepting payment for that substandard work. Regardless, all anyone really needs to know is that the owners of Schrolls Body and Paint ALLOWED/APPROVED this work out of their shop AND defended their use of ill-fitting aftermarket parts, misaligned molding, and mismatched paint - AND THEN refused to fix their shoddy work WHILE keeping the insurance payment. Caveat emptor

I had my 2016 pickup towed to Schroll Body and Paint. From the get go; Chance was very easy to get…read morealong with, and he told me exactly what to expect and how long to expect before the pickup was done. I would never wish anyone to need a body shop; however, if you do need a body shop; I strongly recommend Schroll Body and Paint. My pickup actually looks better today than it did before my accident. Myron.

I went in to get a quote for a dent being popped out. The first body shop I went to quoted me for…read more11 hours of service. When I got there they looked at it and were able to fix it on the spot with less than five minutes of work. Great company!

I had my old 1984 Mercedes 380SL idle air control valve break while driving. My car got stuck in…read moreacceleration and was way too dangerous to drive. Had to pull over and fix it with the tools I had in my trunk. I called here and they walked me through how to do a temporary fix over the phone. Saved me from having to get a tow truck. I would not take my Mercedes anywhere else. Very knowledgeable mechanics.