Waited weeks for appointment and weeks for work that was never completed and finally had to remove…read morecar from shop, tow home and find other options. Car was in worse shape than when brought to shop and now requires additional troubleshooting & repair. Really confused & disappointed by the routine & simple maintenance requested and the eventual non-completed results!? I have no explanation for this, only the results to report/review.

I stopped at Junction City to get the transmission looked at, as I was hearing a grinding noise and…read moreyou don't want to worry that your transmission is gonna explode in the middle of a cross-country road trip. Don checked the level of my transmission fluid and reassured me it wasn't a fluid leak, and then when he heard the noise he diagnosed it as power steering. He wouldn't take any payment, I guess because he felt he just checked some levels and didn't fix anything. But he offered his expertise and took his time to check out my issue quickly, which was important because I was on the road. For me that would have been 5-star. Don is a nice guy for checking this out and refusing payment, and I hope I will have the chance to give him some business in the future.

The most honest Mechanic I've met in the area. Knows his trade and does not rip you off like many…read moreof the "brand name" establishments in the area that call themselves mechanics.

I would highly recommend this play! They are very informative and very helpful. Friendly and much…read moremore! They do just about everything there!! Have a weak alternator, Toyota dealership in MHK quoted $1038.95. Literally went to Progressive auto repair, just to return an old battery I had installed, and told them about what happened. Now I'm getting half the price of what Toyota is asking for the alternator! I am so thankful I found this place! Again, I would highly recommend this place. On a side note I'm surprised there are no reviews for this place, this place is amazing!

My trailer broke down near this business, and unfortunately my experience was very disappointing…read more I was charged approximately $2,000 just for them to bring their equipment out roughly 12 miles, and the invoice listed 21 miles. The repair also took nearly three times longer than the timeframe I was originally given. I was billed for 10 hours of labor, even though the work performed should not have taken that long. If I had access to my tools (which were buried in the trailer), I estimate I could have completed the repair in about five hours myself. Additionally, I was billed for labor related to items that were damaged during the repair process. I had purchased several parts and specifically requested that they be replaced on both sides. Not all parts were replaced as requested, and the unused parts were not returned to me. I picked the trailer up at 10:00 PM, and due to the late hour it was difficult to fully inspect the work at that time. In total, I was charged close to $4,000 for a tire, rim, and hub replacement. Based on the scope of work, I believe the cost was excessive for what was completed. I would not recommend this business based on my experience.

Jerry did a super job of getting our car to a local mechanic after breaking down on the interstate…read more His service was competent and polite and reasonably priced. Thanks!

We had our new used car in for a pre-inspection. T. O. took care of us fully and all the…read moreexperience was awesome.

Honest customer service! Best in value across our city. Rates were reasonable and transparent.read more

I've never had a worse experience trying to get my car fixed. What should have been an easy,…read moreone-day fix turned into a complete nightmare that wasted our time, money, and even delayed a major life event our move out of Kansas. The issue with our car was straightforward: replacing and programming the body control module. We had an appointment on a Friday but arrived slightly late. Instead of trying to accommodate us, we were told the work couldn't be done and had to reschedule. Fine I rescheduled for Monday and even left the car there over the weekend so they could get started first thing Monday morning. Monday passed. No update. We called Tuesday, and they said they hadn't even touched the car and would "start working on it today." That turned out to be another lie. On top of that, communication was a disaster. The woman answering the phone was rude, gave us conflicting information, and at one point told us they had lost the keys to our vehicle. Her solution? We'd have to wait two days and pay extra to get a new key made. When we asked to speak to a manager or someone else, she flat out refused to transfer the call or pass along the message. We were promised multiple call-backs for updates that never happened. When we finally got a "final" pickup date--Wednesday--we called and were told it still wasn't done, but that they were "actively working on it." Another excuse followed: they were too busy. Then we were told Thursday would be the day. But Thursday comes and now the car won't even start. They had the nerve to tell us we needed to pay $160 for a diagnostic to find out why the car wouldn't turn on after they had already messed with it and clearly didn't know what they were doing. The body control module was installed incorrectly and now the car has even more error codes than before. We finally had to tow the car out of there and take it somewhere else at our own expense because we had zero trust left in their ability to fix anything. This dealership is completely unprofessional, disorganized, and lacks the basic customer service skills you'd expect from a certified service department. Their staff clearly needs retraining, because they don't know how to do the job or communicate with customers. Their delays and incompetence cost us more than just time it disrupted our relocation plans and left us stranded. Save yourself the headache and go literally anywhere else.

The service advisors either have no clue what that are talking about or they are just excellent…read moreliars This place has tainted Dick Edwards dream of that dealership #chris There is more to the story about how the broke my Uconnect radio system and refused to accept responsibility for it. This was after taking two weeks to determine I needed a auxiliary battery. The story of lies and deception continued and I was done with them

Mike did an amazing job fixing my vehicle. It was a big job that required a ton of hours, and Mike…read moredid great! It took some time to find parts and to make space for the full transmission job, however Mike was knowledgeable, communicated well, and extremely reasonably priced. I will definitely go back here when I need one of my vehicles serviced in the future!

Mike is awesome! My windshield wiper bedame disconnected while it had been raining all day. We…read morepulled up to Mike's just before close and asked him to take a look. He fixed it up quick and got us back on our way. Very nice and helpful to 2 young college students in need. Saved us. I love Mike with my whole heart.

Customer service in the front lobby needs some improvement. Got my vehicle serviced, I asked for a…read moremilitary discount and all I got was you'll could get a discount if you purchase a vehicle from us. At that point just say no

Brought my truck in for repairs and they did an amazing job. Very professional and kept me informed.read more

Me and my family are on a cross country trip from California.  We are headed towards home from…read moreleaving Ohio. Yesterday evening we were pulled off in Chapman Kansas to let the kids potty and stretch when my husband decided to check all the tires on our truck and travel trailer. He noticed a large bald patch with material starting to show on one of our trailer tires. He said it could have been bad and may have even caused us a blowout had we not seen it. So i grabbed my phone and Googled a tire shop. Your Firestone location in Junction City came up, which was 11 miles from where we were. I called and spoke to Nicole, the manager at the store. She said they would be closing in less than 10 minutes but to come down and she would take care if us! We got our twins back in their car seats and drove straight to the shop. When we pulled up it was a little after their closing time but both Nicole and Dylan(the awesome technician) were waiting for us! They got the tire changed and us back on the road within minutes! For this being our first big adventure this far from home we are truly grateful for the help of your awesome employees Nicole and Dylan! Thank you again Nicole for your outstanding customer service!! The Terrill Family

We had an emergency while traveling from Colorado to Arkansas on I-70. I called ahead and was told…read morethey could see us, so we drove our vehicle several miles off the highway in an already dangerous condition to get to them. When we showed up, the front desk acted like they had no clue what I was talking about. The guy checked with the manager, who said we'd have to come back the next day for an appointment. When I pushed back and said I'd just spoken with someone, the desk employee pulled up the call record on the computer and showed it to the manager. Instead of owning the mistake, the manager got irritated and put out, told us "it's going to be a while" (refused to give an estimated time) and then said the appointment alone would run $150. So we took a real risk driving out of our way on their word, only to be turned away once we got there... and the manager was annoyed at us when their own records proved we'd been told to come. If you're stranded and counting on them, look elsewhere. Rude and unprofessional.