The service provided by this location was excellent. From the initial contact, Ashley made me feel comfortable by explaining in details the steps they will take to fix my car. It was also a great advantage that they had special rates with the local rental agency since my insurance did not pay for the rental saving me a few bucks. The communication was excellent, Ashley kept me in the loop of the progress on the repair, informed me when delays were happening and why via texts and phone calls. The information were detailed and accurate. The repairs were done within the time frame given to me. The payment (my deductible) was due upon the repair being completely finished. In other words, I did not spend a dime until the repairs were done. A full detailed final bill was given to me. A walk to examine the repairs were done. Ashley answered all the questions I had before giving me the key. I did not even had to drive back the rental to the rental agency since they will be taking care of it themselves. I am absolutely content and completely satisfied with the services provided by this Gerber location and want to point out Ashley as one of their star employee . read more

I will highly recommend this location of Gerber to anyone who is in need of auto-body repair. Especially a shoutout to Matthew Corcoran who was in charge of my car's repairs. He kept me up to date on the day to day repairs my car had, as well as made sure I was taken care of with the rental company and if I had any questions or needed any assistance. This was the best experience i've ever had with an autobody shop! By the time my car was finished, it looked brand new and drove brand new as well. I've seriously never been so excited to see my car and drive it. You can't even tell now that my car was ever in a wreck, the work done on it is next level. read more

I highly recommend this location. Great people here who are prompt, nice, and fair in their assessments. They were forthright with me and helped every step of the way. read more

My husband and I were in an accident Feb 1st and USAA drug their eggplant in the dirt taking ANY kind of action. Gerber was on it and kept us up to date the whole 18 days it took USAA to actually get it to their shop. Once it was there the gals in the front office (Lexie and I think another lady) kept my husband up to date and in the loop on what was going on and what they were waiting on. The level of customer service is above what we expected. While we hope we don't have to use them again, we know where we're taking our cars if we need to in the future! Thank you, to each Gerber employee, for making this crappy experience a better one because of you and your efforts. read more

This place is outstanding!!! Their office staff is amazing & they all genuinely want to help you the BEST way possible. I got hit in a parking lot and their insurance suggested I use Gerber. SO glad I did. I had damages on both sides of my bumper. This was my first time putting my car in the shop all by myself. I'm 22 LOL! Donnie made it such an easy process. It was truly painless! My car was in and out of the shop in just a few days and the repairs look absolutely phenomenal! I've gotten so many compliments from friends and family already! Would definitely use and recommend Gerber again! read more

Gerber Collision & Glass - Body Shops Near Me - Kennesaw, Georgia

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I called to schedule an appointment to go have my car looked at and no one ever called me back to schedule. So I called again and finally got someone to schedule an appointment. I showed up, a guy took pictures of the car, took my information and said he would get back to me with a quote. After two weeks no one still had called me back. I had to call and the receptionist had to look up my quote and didn't know why someone had not called me back. She said the manager would call me. Manager never called. Their customer service is awful. The only reason I gave them a two star is because they have fixed my car in the past and that experience was great. read more

Their bumper work was okay, BUT an employee stole all the change that was in my console. A guy from Gerber in Chicago called me at some time later and asked how my satisfaction was with their work. I answered okay but told him about the theft of the money. He said that wasn't okay, but that was all of the matter. He never asked me how much so Gerber could reimburse me or anything like that. Don't leave ANYTHING of value in your car. read more

Two weeks ago, a lady rear ended me on I75. I went through her insurance and Gerber was their top their selection. I went with them and had no issues. When I arrived, the gentleman looked over my maxima and told me what he thought would be wrong, but said they needed to take a closer look. They called my rental car company and had them pick me up. I received detailed updates via text message from them and received the car earlier than expected. I saw no issues and I am happy with the results. I would refer Gerber to friends in the Atlanta area. read more

Gerber Collision & Glass - Bottom left was before. Top and bottom right is after. There was more damage including the exhaust, but this gives you an idea on the work - Body Shops Near Me - Kennesaw, Georgia

I went in for an estimate. Explained that the insurance company I was being paid by was Geico. I was refused an estimate on the spot. The receptionist seem to be running the business. Very unfriendly unprofessional. read more

Actually we took it to another Gerber in Buckhead and they couldn't even get it right!!! My insurance company has now resulted to taking it to Abbra.... Beware! These guys are not detail oriented !!!!! read more

This company is the BEST collision /repair shop ever. They keep you updated every step of the way and they meet or exceed on the quality of their work . Ladies can feel comfortable taking your vehicles here and not getting ripped off. I would recommend Gerber Collision to anyone needing their services! Thanks read more

I had a great experience at Gerber earlier this morning. They went above and beyond in my situation (repairing a front bumper). Their process was much quicker than I anticipated, which surprised me and allowed for me to have a more enjoyable weekend! Years ago they also performed work and the same experience occurred. The staff is outgoing and ethical, while the prices are very reasonable. I highly recommend this location... read more

I just went and picked my car up today (08/01/2018) and was pleased with the service. The ladies in the office were very friendly definitely had no problem with customer service. I know when you drop your car off they get you to sign agreement about valuables in your car however, It's my car and my stuff and when things like this happen you don't remember everything. I left a gift card in my door compartment that is closed up so it was not in plain sight you had to be snooping to find it, so I find it so sad that whom ever stole it did just that. So whom ever you are I hope it did you some good. While I will just tell my granddaughter she has to wait for her school clothes because someone else took it among themselves to steal the Gift Card that I was planning on using to help get her school clothes. I will never use this place again that is for sure. The Cassandra Roberts read more

Gerber collision is wonderful. the repair work is excellent the people in the office are awesome. I worked with Debbie and Michelle at the Kennesaw location and they keep you up to speed on your vehicle status by phone and text. they are very professional and work with the insurance companies directly. they make getting your vehicle repaired as painless as possible would highly recommend them. read more

The front office staff of this auto body/glass repair shop was truly phenomenal. I was referred to them by a friend regarding my immediate need for a damage report estimate due to an accident. Ms. Debbie, the Office Coordinator, sprang into action and got me an appointment the same day. Ms. Ashley, the Estimator to whom I was assigned, was truly a class act. She was professional, courteous, pleasant and very skilled in her craft. She assessed the damages to my car, completed the formal estimate report and had it in my possession all within an hour. Truly Awesome! She also facilitated communication and correspondence between myself and the "at fault" party's insurance company regarding their receipt of the estimate as well. Because of her Amazingly detailed report, they accepted full responsibility for the damages and compensated me accordingly. Ms. Debbie also ensured that I was placed in a fully sanitized rental as I awaited further examination of said damages. These ladies and the entire team at this Gerber Collision and Glass repair location are the embodiment of true customer service and enviable workmanship. On a scale of 1 to 5 stars, they're a 10 in my book. Try them and I think you'll rate them the same. My experience as a customer was so impactful that I would look no where else for such expertise if needed. Therefore, my recommendation of this shop is A++ high. Ladies, my true gratitude to you all for a job WELL DONE!! Respectfully, Mr. Earl read more

I was contacted by the company and they apologised. They then set up an appointment and even installed the window. I didn't expect a company to really care about 1 person. Having your car repaired from a break in is already stressful and Matt at corporate made it less stressful. Thank you for reaching out and making this experience a positive one after all. read more

Well I have to say I was pleasantly surprised by the call from the manager in response to my review saying the repair was well done but that my car was filthy when I picked it up. He apologized and offered to pay for it being detailed. Thank you for responding and making it right! Much appreciated and now a satisfied customer. read more

I needed repairs to my vehicle after being in a car accident. Gerber Collision was recommended by my insurance company for the repairs. I was met with fast and courteous service and constantly updated about the status of the repair. The paint color of the new back bumper matches perfectly and repairs were done quicker than expected. I'd highly recommend. read more

Probably wouldn't use them again. So much confusion between them and my insurance company. They basically tried to hold my car hostage and wanted to be paid twice! And when I got my car back there was white paint (my car color) on black parts of my car. read more

Exceptional service and treatment. So impressed with Keith's expertise and compassion. Even if an accident is not your fault, being in one is traumatic. Keith's reassurance was comforting and his knowledge was unbelievable -- both his cost estimate and the length of time for repair was right on target. The receptionist is also very kind and extremely helpful, and the repairs on the car were perfect. Thank you Gerber Collision. read more

The service was top notch from beginning to end. They provided quick and efficient service with great customer service. I was kept informed and they worked to make the repair hassle free. They even helped me arrange a rental and it was ready to go when I dropped my vehicle off. No one ever wants to be in an accident, but if the unfortunate circumstances arise, you will not be disappointed with Gerber Collision in Kennesaw. Don't even think twice. My vehicle looks brand new!! Thank you!! The team work they posses is awesome!! read more

At first everything seemed great. Customer service was on point. The people who helped me were friendly. My problem actually arose before getting my car. No one left a voicemail to let me know that my car was ready on said day. I got a call from the place where I rented my car asking how everything is, which made me wonder if it was time to return the car as they never called me before. Called Gerber and was told as if I should have known, that my car was ready for pickup. I got my car and headed to work. I was already running late and when I got to work, i found that the key was having trouble coming out of the ignition. It was bent, which means my car was driven to me to leave Gerber with the knowledge that something was wrong with the key. No one said not a word. Management did not take outright responsibility, which I thought was sneaky as my key was obviously damaged at their location; instead of them ordering a new key with the maker of my car, they had a copy made for me. I thought that that was really cheap of Gerber considering how much money they got from repairing my vehicle as well as the inconveniences they were causing me. The people at the front were kind though. read more