This review somehow got lost in posting it several months ago. My Honda Pilot looks beautiful! Amazing customer service by a well organized team. Thank you ! read more

They where great my first few visits,this last time it took almost a month to get my vehicle back. The service advisor started to get snappy and short tempered. I stated" are you okay,you're normally in a better mood"at first he tried to deny it then later stated "you're really good at reading people". Received the run around and kept giving multiple excuses about the prior vehicle that check engine light kept coming on so it slowed down my service. My mileage is off. The in and out is incorrect,when I picked up I stated my gas hand was on half and it just about the empty line. My in mileage states 10,193 and mileage out 109,194. I have attached photo my truck is not at 109,194 and it was definitely drove more than a mile. All fixes was minor and should not have taken a month to fix. I will not be returning. I hate that my fixes are guaranteed through them for network so yea that's that. read more

Caliber Collision - Proof on incorrect documentation. - Body Shops Near Me - Marietta, Georgia

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To be honest, I wouldn't recommend bringing your car here. After repairing my vehicle, they tried to accuse us of causing the damage ourselves when we returned because the front bumper was coming loose. When we brought it to their attention, they claimed it was our fault. They also mentioned that the original technician who worked on the car had gone on vacation and someone else had taken over. We were concerned enough to take the car to the manufacturer, and they confirmed that the repair had been done poorly and advised us to take it back to the shop that performed the work. What made the situation even more frustrating was that Caliber quoted us over $1,000 to repair the bumper again. Why would we pay more money to fix something that started coming apart after they had already "repaired" it? Someone else hit our car--we were not at fault for the accident, and we shouldn't have to pay because the repair wasn't done properly. The bumper comes off while driving every single time. read more

Tobi was absolutely awesome. This place kept my family up to date on all repairs and any questions we had. And most of all the work was explosive!!!! You'd never know the car had any damage and it was a complicated color to replicate.. this place was awesome and I'm so sorry our insurance company had some issues with how they handled our case. Nevertheless, do not hold back!! This place is going to offer you the best service.. you are in good hands.. nothing but praise here!! read more

My vehicle was vandalized and my rear passenger windows was busted out. It was a drizzly night so my rear white leather seats was a little dirty from someone trying to climb in my car. I was recommended Caliber Collision by an ex employee because I was told they are awesome at getting your vehicle looking better than before. I'm very dissatisfied after receiving my vehicle. The insurance company was paid $3300 to replace my rear passenger window and re-tint the glass. I was excited to hear when I get my car back it's going to be like new again (just as I was told by the ex employee who referred me). I still see all the scratches that was pointed out to me that would be gone, my white back seat was still dirty, and my Uber passenger gave me a negative review because my floor board was full of broken glass underneath the removable floor mat. No, not the expected piece or two but almost the whole window. I paid for a carwash and cleaned my own seat and vacuum up my own glass. Glad I got a picture before vacuuming up all the glass just to prove my point. So $3300 didn't include a car wash, vacuum, or wipe off the seat! This really makes me wonder was anything really replaced besides my window and tint. Why did I get a call saying my car was in the paint booth? What was painted? If you just wanted to run up a tab cut me at least a $800 bonus check too so we all can be happy. Some may ask why didn't I check my vehicle before leaving? Well this was an insurance claim and my insurance company informed me when the shop says the car is ready for pickup my rental coverage ends. I received a call about 2pm that my car was ready and they closed at 530 & I didn't get off until 6pm, so I had to leave work at 5 and be back before 6. That was pure hell in atlanta 5pm traffic but I made it happen. I still have to return to allow them to replace two parts when they come in. I wonder if I will get a rental or have to sit and wait. We will see! read more

Caliber Collision - Some of the glass left inside my car. I started vacuuming and then said I better take a picture. - Body Shops Near Me - Marietta, Georgia

Wow, they have lost my business. Worst customer experience I have had in a long time and the manager really doesn't care. They do good body work and they will honor their 100% lifetime guarantee but they don't care how many times you have to bring it back to get it corrected or how much trouble they put you through. Had an issue with a tail light they replaced a couple years ago. They had already replaced it once after the initial repair. I brought it in to get it looked at and they said they had to order a replacement. Told me they would have it in a few days to just come by any time to have it installed. Gave them two weeks and stopped by. They tell me they sent it to the wrong store but they would get it and let me know. I gave it a few days and called to check. The first lady says she will have to check on it but she will call me back that same day. No call back, so I call again the next day. They said the other store still had it and told me to call the other store??? Okay, I'll do your work for you... I called the other store and they said they didn't know what was going on but they would figure it out and get back to me. They called me back the same day and said the light had not even been shipped that it was on backorder and they never had it, but when it came in they would let me know. I finally get the call that it's in and I can come by any time, so I take off work early again, make the hour drive. They put the light in and it still won't work, turns out the wiring they did in the original repair is messed up but their technician has already left for the day, I'll have to bring it back again. This time, I wait until my older son is home from college for the day and get him to take it back. He takes it up there in the morning. He calls me about 3 in the afternoon and said they've been working on it but now the car won't even start. (This is a 2020 Nissan Armada, BTW, not some old beater). They do offer a rental car but they want to just take him home and drop him off and let us go pick up the rental car ourselves. After arguing, they finally agree to take him to the rental agency that's just down the street from them... Next day they call me and say it's ready. I tell them I can't take off work for two more hours to come get it but I could meet someone halfway but that I also am leaving from work in three hours for a work trip that I can't change and that I will be gone overnight. I even talk to the manager. She says they can't send anyone to meet me and I need to bring the rental car back or get charged for it. I asked if she's aware of how many times I had to bring my car back and that the only reason it's still there is because it wouldn't even start after they worked on it. She says yes and that I need to come get my car and bring the rental back or pay for the rental. You'd think we were getting to the end...I go to get the car after getting back to town. I don't look on the inside because the work has nothing to do with lights on the inside, outside looks fine. Drive the car home and don't happen to drive it for a couple days. The guy I talked to said there's no charge, don't worry about anything, so I thought maybe the manager came to her senses and thought better about what customer service means. The family gets in the car to go to dinner a couple days later and my son says, "Hey dad, the light's just hanging down back here". I turn around and look and the whole back panel that has the interior light in the back is partially hanging down and the light is literally dangling by the wires. Yes, I had to take it back again. I count that as six times to get the original issue fixed. There's also still $70 on my credit card from the rental car. Not only time but money too. I was actually VERY patient through all of this until the "lady" basically tells me she doesn't care what they put me through, she's not going to meet me halfway or spend a few more bucks to help me out. One of them even commented on how nice I was being... read more

Caliber was one of the places Travellers insurance recommended,nand was the closest. But Their work was fantastic. My car looks and feels even better than when I bought it. I'd come back here even if they weren't the closest. Very satisfied. And a special shout out to Mitchell and the front desk ladies too. Thanks so much! read more

I actually give this crap ass place a zero. They have had my truck for 5 weeks. They broke the windshield taking it out, they put a brand new guy on the paint prep and he completely screwed it up. They say everyday it will he ready that week and then surprise it's not. This place couldn't fix a toy car. This place is a joke and will cost you more in lost time then going and buying a completely new vehicle. RUN FROM THIS SCAM ASS POS OF A PLACE. Update: after I basically had to fire them, my truck was returned without interior lights working and my under the hood light assembly completely missing. They didn't even fix one of the windows and it was returned with grease and nasty stuff all over the exterior. There are new scuffs on the front bumper as well. They are also trying to charge state farm for work that wasn't needed or they didn't do. SCAMMERS, SCAMMERS, SCAMMERS, SCAMMERS read more

My car continues to have sounds from the front from the accident. No one will contact me back about getting it fixed. I still stand by my words about Mitchell in Austell, Ga and him being a great person to help. But upper at this location has attitude and not very friendly. read more

My car was vandalized, and Mitchell and his team restored it to perfection. Recognizing how distressing having somebody vandalize and break into your car can be, he treated me with unpretentious TLC which, in all honesty, helped, restore my faith in humanity. I left a review an year ago - "the best customer service I've ever received in my entire 25 years in the US." He did it again. I'm grateful. read more

We were rear-ended and our SUV was damaged, both on the exterior, but also the entire exhaust system was compromised. We worked with Jamie, who did an excellent job of keeping us informed and in the loop, and also was very transparent about the repairs, who they were bringing in, etc. Excellent work and superb customer service. read more

I was rear-ended and I initially chose this location because it was close to my house and had good reviews and it was on the list of the insured. The customer service was excellent. They kept me informed, arranged for me to be picked up by the rental car company and even arranged for the return of my rental. The work was amazing. The paint job was so precise. I would highly recommend this location! read more

The service and the staff could not have been any more helpful and the work was amazing. Pete and his entire team made a not great day much better! I would recommend Caliber Collision to anyone who wants fast service from a professional and skilled staff. read more

I've been to these guys twice and they're awesome people. The first time I hit a mailbox and knocked my passenger side mirror off. It needed to be replaced because the casing was cracked. I took it to one shop and it was going to be a lot because they were trying to sell me a brand new one. Plus it would have taken a while to get the part. So I went to Caliber to get another estimate and spoke to Mitchell. Instead of trying to sell me a brand new one (because I told him we were tight on money), he said he could find a used part for a lot less. They got the part locally and replaced it with a very quick turn around. I was very happy to have a mirror again! Then a couple of months ago my passenger side door inexplicably wouldn't open. I took it in and Mitchell got it back in the shop to diagnose the problem and fixed it right away at NO CHARGE. These guys really take care of people and I will definitely use them any time my car needs body work! Thank you Mitchell and Caliber Collision Austell! read more

Literally want to give negative stars but it's not an option. I'm baffled that any of the other reviewers could possibly be giving a good review. The workers never know what the hell they're doing. Took my car here back and forth for over a period of 3 months and the service progressively gets more worse. I don't have ANY confidence in their word or their ability to get shit done. I'm tired of coming to this place and wish I would have just gone elsewhere but because they're the ones who initially did the repair I'm stuck with them. Mich and the receptionist are really professional and helped this frustrating process easier but the overall service of the place is horrific! read more

My second time at this location and I was NOT pleased... My first experience was red carpet treatment with Boomer and his team.. now there are new team members and my experience wasn't satisfying at all. I had very minor scratches on my rear bumper.. no dents at all.. JUST Scratches... I received an estimate and informed my service advisor(I will not list his name) that this will be a cash claim. Well once I dropped my car off I received a call stating I need a brand new bumper with this astronomical price.. NO WAY!!!! I had MINOR SCRATCHES on the bumper there is no way you would need to replace my bumper.. Now I am not sure if he just thought because I was a LADY that he could attempt to take advantage of me or NOT but that call put me on edge because even Stevie WOnder could see that my bumper did not need replacing.. the scratches were so minor no one really noticed but me. THat was the LAST CALL that I received.. Initially I was told my car would be ready within 2 to 3 days.. well it took 4 days and I did NOT receive ONE Call informing me of the delay or to just keep me updated as BOOMER did during last experience. I was a returning customer due to such a wonderful experience I had previously but now I will NOT Return or REFER anyone to THAT location!!! AND one more thing.. I asked for an estimate to buff out some MINOR scratches on my TRUCK.. NEVER RECEIVED that info either!!! I am beyond disappointed however, my car was repaired to my satisfaction.. they just need to work on the level of service.. especially for RETURNING CASH paying customers!! read more

I received excellent service, from the receptionist to the individuals who handled my repair. The company provided fast service (2days) and my car looks brand new!! read more

Probably the best experience I have ever had in the automotive industry from purchasing a car to having it serviced or repaired. Everyone at Caliber was extremely professional and courteous. The facilities are immaculate and well-maintained. I would highly recommend Caliber and, in fact, I already have. read more

I rate them 0, but it won't let you post review. USAA approved this place. They got in a wreck in my vehicle & tried to cover it up. I attempted to take my vehicle elsewhere after I noticed the damage, but per USAA rules I had to unwillingly give them a chance to fix it. The paint job was terrible, the wrong head lights were used & they painted over the rubber molding that ensures the seal of the hood. Front Desk Rene approved the obvious eye sores. Triple Double check her word & work. Take full car detailed pictures of your own before dropping your car off. The manager tried to accommodate but his subordinates were just too incompetent. Their paint guy had his errors pointed out to him & STILL couldn't get it right after 3 tries. The pathetic work ethic didnt stop there, I received a phone message from a "so called regional manager" guy to discuss the bad service (probably just collecting checks) that was the 1st & last time I heard from him. I returned his call & left a message but of course he never called back. Low Caliber Collision ended up paying Nalley Acura Collision, across town, for the basic repairs they just couldnt seem to get right. A feat that only happens if several pairs of eyes including USAA, Nalley Collision & the initial shops management all agree to the poor service. & They Did. All Facts, No Gripe! Just go to Nalley Acura Collision 1290 Franklin Dr across from Dobbins AFB. They were awesome. Check the Google reviews 4+ Stars after 100+ comments. read more