We have had great service from Gerber in the past up until now, they have become Shady, Unresponsive, unwilling to Negotiate with the Car wash who was willing to Pay for full repairs. Left Off Sales Tax, and told us several weeks later , and then stated "Well someone has to pay" Rude, Arrogant and Shady, Stay away from them. Since they are UNWILLING to do the work they lost ours and we will be going to Caliber Collision and they a higher Rating than Gerber, so if I were you I would go see them, We sure will be. read more

It seems I have a duty to write this review, to help others when choosing a body shop. I was rear ended six months ago and needed repair work on the bumper, quarter panel and rear door, so I chose Gerber after several quotes because the office people seemed professional and knowledgeable. The repair work was actually pretty good, paint matching, body work, all seemed okay. The problem was a failure to *cross the T-s and dot the I-s*, as they say. After picking up my car, I was halfway home before I realized my rear windshield that needed replaced was not tinted after installation (all my other windows are tinted, and so was the rear windshield when I brought it in). While looking closely at it, I noticed the trim panels around the window were not even tucked in around it, either. Panel hanging down, and foam sticking out around it. It was a sloppy install, for sure. I called Gerber and they were apologetic, and said if I brought my car back in the next day, they would get the tint done. No problem. But, they were unable to authorize a second rental car for the day on my same insurance claim (I had just returned the rental car I had for several weeks during my car's repair), so I had to pay out of pocket for a rental and fight with the insurance company for weeks to get them to reimburse me. Anyway, window tint fixed. About two weeks later, I was wiping some leaves off the roof and noticed the trim panel on the roof (the one that covers the mounting brackets for the roof rack) was not fastened back down, and it just flopped all over the place....not sure how it didn't fly off while I was driving during the weeks before! They had not replaced the fasteners to hold it down. Called Gerber again, and they found some clips to re-install it, so I went back down there. Anyway, roof trim fixed. Fast forward to last weekend. Six months after getting my car back. I pulled on my rear door handle while the car was locked, and it opened anyway. After some testing, I noticed the power door lock was not functioning for that door, either with my key fob or the power lock switch, but it would work manually if I flipped the switch on the door. I didn't suspect it was an issue from Gerber's work 6 months ago, I thought maybe some part of the door lock was malfunctioning or something, so I looked up some info and prepared to inspect it. After removing the door panel, I quickly noticed the wiring connector for the power lock on that door was not plugged in, and the connector was actually tucked into the door itself (it's worth mentioning the plastic film inside the door was torn wide open and not replaced or even taped back up). Then it occurred to me....Gerber had failed to re-connect my power lock cable and my rear door had been unlocked for six months since I got my car back, because the switch was not connected. I sent an email to Gerber this week to let them know, and haven't heard back. I don't expect them to do anything about it now, but I felt I should at least let them know about this oversight. In the end, I won't be able to recommend this repair shop to anyone, there were too many issues of things not being handled correctly and "buttoned down" the way they should. BTW, there's also a weird rattle in the back of my car since the repair, but I don't have any proof it's because of something they did (though I suspect there's a 10mm socket rolling around in my bumper or something!). Please use this review to inform your decision when choosing a body shop. read more

I recently got my car repaired here a few weeks ago and thought I heard a rattle I called them and explained the issue they checked it out on the spot pretty much stoped what they were doing to see if they could find the issue come to find out it was a tool rattling around in the tire area.. I have no idea why they have low reviews the receptionist is super sweet and Julie was real helpful. I will definitely be a return customer! read more

Placed a call and recieved quote and scheduled time of 8am-noon on Saturday. On Saturday, I received a call at 10:30am that we were 'the furthest distance away so we had to be the last customer". This was not the agreed upon time, but ok. So we rearrange our schedules. At 7pm, still no installer. I call the location and leave a message. I call the installer and no answer. He calls back 15 minutes later and tells me he was 'sweaty nasty dirty and was in the shower'. Super professional. He uses profanity and tells me he thought someone else called to tell me he just was not coming. I check phone log and voicemail, no missed calls, and no incoming calls. He tells me the company refuses to provide overtime and he will call the 1-800 number and call me right back with a solution. That was Saturday. It is Tuesday, and still no call. Buyer beware. Note: the company did call me to tell me the person doing the work 'did nothing that day' and that the management team was aware of my issue and didnt care to contact me. After 2 days trying to figure them out, they offered a %15 discount. Basically $10 off per lie they told me. Super going to book with someone that doesn't care about their customers time. read more

Over-sprayed clear coat all over windshield. Color match honestly looks like a joke, and cut into clear coat on parts that weren't even supposed to be touched. read more

Thank you Gerber Collision Team! Thank you for your friendly customer service and timely updates. Thank you for the amazing repair/replacement service performed on my Honda. Your work is excellent. The pricing was very fair and competitive and easy to arrange through insurance. I would definitely use your services again, without hesitation, should the unfortunate need ever arise. read more

On April 2nd I got in a car accident where I was rear ended by a F150, the other person's insurance company referred me to Gerber. I scheduled an appointment with them and they stated that I'd get the vehicle on May 1st. On April 30 they sent an email that they had to order a sensor and the one they got couldn't fit. A few hrs later when I called to get more details they told me that they got a sensor that fit and I can pick up the vehicle. I went to pick up the vehicle and went to put my stuff back from the rental car. I looked back in the trunk area and a panel in the back was hanging down, my car was dirty and dusty on the inside.( anyone that knows me know that even in the winter time I'm cleaning my car in my garage)!!! They had to adjust my headrest and they scratched the back of my leather on the headrest. (Stated they ordered a head rest but it have scratches on the back of it, no explanation on why I needed a new head rest instead of resetting it, my head rests were new). I asked them is this the way I'm getting my car back, so they called someone from the body shop to wipe it down, ok it was half wiped down, still pissed. Drove the car home, next day as I was about to leave my garage I took a selfie and looked at the picture, when I looked up I saw all these black stuff stuck to the sunroof of my car, I drove the car back down to them and the gentleman said he would schedule me a week later to get the interior detailed. When they called the dealer she was saying that when I drove the car in I had my sunroof open so I'm not sure if she was trying to say that it was like that. The sunroof was open at all, the inside cover was open but when I closed it all that black stuff was like a star gaze was on my sunroof( pictures below). Forward to yesterday(Sunday, May 6th) went grocery shopping at the Smokey Point Commissary, proceeded to put my grocery in the back of my car, tried to open it with he key fob and it was hot opening, it just kept beeping( only had the car 6 months and the batteries are new in the key fob, I was there when they changed it at the dealership). At this point I'm highly irritated! Even though its Sunday, I drove by Gerber of course they were closed, so I proceeded down to Rairdons which is a few lights away, they analyzed my vehicle and oh my gosh the flaws they found. My lights weren't aligned to the panel of my car, so if it rains water could get in and damage my car, one of the sensors were sunken in, they said the paint job is inexcusable, of course at this point they are comparing also with another jeep Cherokee. Excessive orange peel on the rear bumper, rear bumper tailgate fix on the passenger side, fitment of rear decked, dirt in paint. At this point I'm passed LIVID. This is utterly unbelievable. I want back factory parts on my car, not some knock of parts.....$5,372.90 later and Jeep Grand Cherokee looks like crap. I am in the military and due to transfer soon and this is just another stress added on to my plate...SMH I would NOT!!!!! recommend this place to anyone. The only good thing was the staff was pleasant and they kept me updated daily! read more

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14810 Smokey Point Blvd, Marysville, WA 98271 I wanted to express my thanks to Gerber Collision for their excellent customer service! Working with Harper, these past few weeks, was a very gratifying experience. Everyone involved went above and beyond in order to repair my car. The workmanship was excellent and done ahead of schedule. Would recommend Gerber Collision to anyone in need of auto body work. Thank you!! A. Cronin read more

Julie is awesome!! The whole staff is. Got my car in right away and finished ahead of schedule and did a fantastic job. My car looks good as new. read more

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Not a great experience and please avoid this business. Some basic stuff was missed like overspray on the interior, mismatched paints, etc. Some of this is very very basic stuff for a body shop. I think they focus on getting it done quick and cheap and hope you don't see or say anything. Go to a real shop that actually cares about the work. read more

Unfortunately I've needed auto body repair about three times during the last couple years. The first two times I've been assisted by Julie and this last time the repairs were overseen by Spencer. All experiences were great. Also the first time when I picked up my truck it was their manager that went over what had been done and turned the truck over to me. All communications were great and all repairs were done perfect. Very professional and helpful. Highly recommend! read more

Julie had provided us a phenomenal customer service experience. I came by today for an estimate and everything worked out perfectly. She answered all my questions and provided a detailed written estimate. I am glad I came to this shop and was able to work with Julie. She made the process easy and was such a friendly person. ~ My review is for estimate only read more

Fast and efficient. My car looks sexier and my car is clean inside and out when I picked it up. Highly recommended. Keep up the good work guys. Thank you read more

Gerber Collision & Glass - After the clean and fix my car. Safety first! Lol. Thanks guys. I realized this after 5 days of having my car back. - Body Shops Near Me - Marysville, Washington

Receptionist is so mean and rude . I did called them more than 3 time to make an appointment to repair my car. They keep answers they don't know schedule to repair my car. if i want i can bring my car in. but they don't know when they will finish even though I already have an estimate from insurance company. Are they work with out knowing there schedule? . I'm never recommend any one to gerber collision read more

In October of last year, I was involved in an accident that damaged the right front end of my 2014 Jeep Wrangler. At the time of the accident, it had less than 14,000 miles, and was in perfect condition. Upon the recommendation of my insurance company, I took it to Gerber Collision in Lynnwood for repairs. Initially, they said it would take a week or two, and would call when it was done. A couple days later, they informed me that they couldn't fix it at their Lynnwood shop, and they needed to tow it up to Smokey Point. Well, that "week or two", turned into three, then four, then five. 40 DAYS LATER, they finally called and said it was ready for pickup at the Lynnwood shop. The final bill: $19,000 When I arrived, I could immediately tell they had done a shoddy job. I could see daylight between the body and the top, and between the door and the frame. I pointed it out, and one of the techs said he would take care of it while I waited. A few minutes later, he returned with a slight improvement in the door issue. After almost six weeks without my vehicle, I was in no mood to argue about it, so I took it as it was. On the way home, I noticed major wind noise coming from the roof, the alignment and braking were off, and the tire pressure warning light suddenly came on. So I called a friend who was a retired mechanic and asked him to take a look. He crawled under the vehicle, and literally within five seconds, got up and said, "take this back to the shop immediately". There were bolts and brackets missing, cables hanging loose, and a huge gouge in the frame. So back to the shop it went, and back into another rental car went I. A week later, they called and assured me all of the issues had been fixed, and I went back to pick it up again. A few days later, the windshield wiper fell off the arm, and created a huge scratch in the windshield. And a couple days after that, things got really bad... While driving from Bothell to Seattle, I stopped at a traffic light. When I pulled away, I lost all braking ability. The brake pedal went straight to the floor, and there was no way to stop. Thankfully I had my wits about me, and I made a sharp turn into a strip mall, coasted into a parking spot, and threw it in park to stop it. When I crawled under to take a look, what I saw was absolutely horrifying; the right front brake caliper had fallen completely off the vehicle, and was just hanging there. Had traffic been heavier, or if I would have made it to the freeway, I would almost certainly not be alive today to write this. I called Gerber and yelled at the lady on the phone, but she said everyone had gone home for the day. After threatening to sue them, she had the manager call me, and I waited around for an hour for a tow truck. Gerber said they couldn't fix it, so they were sending it to a brake shop. When I got it back the following week, I had my friend inspect it again. He said NONE of the issues had been addressed, and there were new ones, like a huge gouge in the wheel. No way was I taking it back to Gerber a fourth time, so I took it to the Jeep Dealer in Seattle. The service manager called and informed me that it was the worst repair job she had ever seen, that it needed $3,000 worth of work just to make it safe, and that if I declined the repairs, I would have to sign a waiver releasing them from liability in the event of my death! She emailed me a huge list of problems along with photos of bolts sticking out, missing brackets, bent steering arms, and a host of other atrocities. She also forwarded them to Gerber, and within 10 minutes, they agreed to pick up the tab. Two more weeks in the shop. Once all those issues had been addressed, I took it to another shop to deal with the top and door problems. After inspecting it, they said there was no way it could be repaired, and that it needed to be totaled. But because the insurance company had already dumped over $20,000 into it already, they refused, and stepped in to negotiate with Gerber. Gerber provided so-called comparable vehicles and offered to buy it from me. Problem is, when you have a vehicle that is only a year old, has only 15,000 miles on it, and was custom ordered from the factory, there is no such thing as a "comparable" used vehicle. The only way to replace it is to order a new one from the factory again, which takes 6-8 weeks. I called my attorney, and he said that even though Gerber had almost killed me TWICE, a lawsuit would be too expensive, and it was best to just settle. In the end, I was forced to settle for $10,000 less than what it cost me to replace it with a new one. And that's in addition to my $500 deductible, $200 in rental car taxes the insurance company wouldn't cover, and a couple thousand in lost wages from the time I had to take off work running back and forth from five trips to various shops. If you take your vehicle to Gerber, you are not only foolish, but you are putting your life at risk. read more

Don't use Gerber Collision and Glass....they "overbooked" twice and I waited for phone calls that never came....I moved on to a different company and got in right away! P.S. if they tell you they will call between 8-10 am....they won't. Use your precious time on another business that actually has PROFESSIONALS working for them. I already waited for 2 days for a windshield.... I don't know how you value your time, but I value mine so the money in my wallet is being used elsewhere. read more

Unfortunately (or fortunately) I didn't get to see Gerber in Smokey Point actually perform work, I was stopped by their customer service. My truck was involved in a rear end collision and I elected to try Gerber. Upon arriving I was asked to fill out a form and wait. I waited and waited while office people did their thing, coming and going, until Spencer came up to me and told me he was done taking pictures and had the information he needed. I did not even know this was happening. I asked to go outside and proceeded to point out items and ask questions. Spencer seemed uninterested but I convinced myself it was because they were busy. The estimate was complete, though I had to return as he forgot to quote items I asked about. I wanted to schedule the appointment and much to my surprise I received an email from Spencer. I responded and we exchanged emails up until the point of actually booking the date. Then everything went silent. Over the course of the week I sent emails and called and left a message with no responses. Today I stopped in and found Spencer eating a sandwich. When he was done (he asked me to wait) he proceeded to get right into that he thought he might be able to get me in next week. No greeting or pleasantries. I mentioned that I had sent emails and called but hadn't heard from him. He said he was going to call. I asked why he didn't and he immediately got defensive and raised his voice and told me he didn't get my emails and I'm "not his only customer." Of course I was really expecting an apology and we move on but that wasn't the direction he wanted to go. I asked if that was really the answer he was going to give me, to which he replied he "has insurance companies yelling at him" and again repeated that I'm not his only customer. That is enough to tell me it's not the type of company I want to do business with. I could only imagine what communication would be like once they had my truck or if it would sit while they are likely overbooked. I told him to forget it and left. I suggest you avoid. read more

My grand daughter took her to get dent repaired on hood. Paint had fisheyes and they painted over dirt. And clear coated over scratches. They got 2200 to fix dent and paint. And they refuse to make it right. They have really gone down hill. read more

I got my car repaired at gerber collision but it was returned with the blinker broken. There was no issue with it when they received it. It wasn't till they got water in the headlight that it stopped working. They don't accept responsibility asking 'can you prove it?' and now I'll have to pay for more repairs. The door they replaced doesn't have a good seal either! There's a lot of wind noise, but it 'looks ok to them' I don't recommend them! read more

Don't ever go to these guys for anything. Two days after them having my car they sent an email stating it'll take one week till they're done. The next day they send an email stating it's all done, 45 minutes before they closed on a Friday. They then expected us to pick it up before closing, not considering normal people are at work. After that trouble, we picked up the car later and found a big crack in our windshield that they neglected to tell us about. I had to call multiple times, with them not returning my calls. Finally I took the car in, they looked at it and said let us talk about it and see what we can do. Almost an entire week went by with no word, so I called again. They said they would call me back, but never did. So I called again, they then said the crack was previously there even though they didn't mention it in the beginning report and that we would have to pay $1400 to fix it. The crack was never there and when I argued with the guy he hung up on me. read more

I had a person back into me and hit my mini on the front passenger side by the headlight. Got a new bumper, hood and headlight. I'll give credit where credit is due... the actual repairs that were done to my car look fantastic. You would never even know that my car was hit, and the color matching is perfect. They also very thuroughly cleaned out the inside of my car which I was not expecting at all. Believe me.. it was nowhere near clean when I dropped it off and they got it looking almost like the day I bought it. AWESOME AWESOME AWESOME! I also really like how they were able to keep in touch with USAA to get the repair process started and funded. Stellar performance in those areas. However, the reapir itself was supposed to take four days (was told to me verbally the day I dropped it off). Eleven days later, I picked up my car and it had the wrong color hood stripes and was making a mysterious and horrendous rubbing/vibrating sound that did not exist until I dropped it off to have it fixed. After a quick test drive with a Gerber employee, it was confirmed that noise was both horrendous and confusing. It seemed like it was a complete mystery and I was told that I would have to have the noise diagnosed at a third party shop. A couple days later, I got the news that it was my alternator and tensioner that needed to be replaced because they were just naturally going bad. It apparently had nothing to do with the repairs or the accident. I then decided to pick up my car that day and drove it to the dealership two days later for a second opinion. Right before picking it up, the "stripe guy" took another stab at putting my stripes on and not only brought the wrong color again... but he also brought the wrong size stripes. Still no stripes on my car. The dealership determined that it was a brake vent duct that got installed or re-installed incorrectly and it was rubbing on the air conditioner clutch. It took them less than an hour to diagnose and fix the problem resulting in only generating a 160 dollar diagnosis bill as opposed to the 1200+ dollars it would have taken to replace my perfectly good alternator and tensioner from the shop down the road from Gerber. Gerber then communicated with the dealership and took ownership of the 160 dollar diagnosis payment... the assumption being that they came to the conclusion that it was their error that caused the rubbing noise. They also forwarded the misdiagnosis to the shop down the street, so at least an effort was made at the end to resolve the issue in the most honest way possible. Kudos. Throughout the process, I had to constatly call Gerber for updates about my car (aside from one or two text messages). In 2018 there are several instant communication options, and leaving a customer in the dark for days at a time is frustrating and slightly insulting. Sending a text message, email or a quick voicemail not only keeps me informed, but also presents the illusion that they care and they want the business I am giving them (even if I am not the one directly paying for the repairs). I also find it hard to believe that the noise was such a mystery. I have to believe that they are knowledgable in the art of replacing a bumper on a mini cooper, so why did the brake vent duct not come up as a possible source for the noise? Why was it so easily dismissed as a bad alternator when the noise was CLEARLY not there until after the repairs. I generally try not to point fingers or accuse people of things without solid proof, but it's reasonable to conclude that the repair process could be the cause of the noise due to the fact that it didn't exist before the repairs happened. I don't understand how it was so easy to pass the problem on to a shop that clearly doesn't know what it's doing instead of simply re-tracing the steps of the body work that was done. Do they really think my alternator is going bad or are they just trying to make a quick buck from someone they think is stupid? Here we are almost a month from the accident and I still don't have stripes on my car. I was sent an email last night saying they had the right stripes in, so I gave Gerber a call when I woke up this afternoon (I work nights). I was told that the person helping me with my car was busy and that they would call me back. Surprise surprise, they never called me back. You know what Gerber?... don't bother. I'll go stripeless. read more

We brought our vehicle in for body damage. They kept the car for repairs for an inordinate amount of time given the damage done. When they finally called us in for pickup, not only were the repairs wrong, they had broken my manual transmission. Yes, I'm really not joking. When we tried to drive the car off the lot and noticed the damage, we brought it to their attention. They tried to blame us for bringing it in like that, and then when we explained the car is no longer physically drive able (so how could we have driven it to them), not one, not two, but three separate employees admitted they let someone drive the vehicle who doesn't know how to drive manuals. We called our insurance and explained the situation, insurance conferenced them on the other line, and they lied to the insurance company and told them we admitted damaging the vehicle while on the lot for pick up. We refused to have the car towed away (because again, no longer drive able). When we finally got the car back, they tried to charge us extra for the repairs. Insurance nipped that in the butt REAL QUICK and made them refund money they had charged us for an estimate they had done to prove we were at fault for the damage. Thank goodness we had USAA on our side, because they called the dealer to conduct a separate estimate, who explained that we couldn't have broken the transmission (because they work on our car regularly and have records) and because they found the part that was broken...which would have made the vehicle undrivable. Only after this fiasco did they fix their own poor body work. Go anywhere else but here. Also, they fully admit they unapologetically let inexperienced staff handle manual transmissions. This is supposed to be a repair shop, not driving school. read more