Al was a very kind individual that did great work replacing the windshield on my wife's SUV. You…read morecan tell he takes pride in doing an excellent job.

Went out of his way to source a salvage quarter window and installed it with real expertise. I…read morereally appreciate his skill, friendly service and reasonable cost. Definitely recommended.

I had a French door with one broken window. They fixed the broken window so it looks just like…read morenew. They did the work quickly and at a reasonable price.

Renters had broke outside glass of double oven door. No replacement was able to be found. Specialty…read moreglass was able to make a replacement glass for us & saved us thousands, by not needing to replace the whole unit! They've also done window replacements for us!

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Just because the insurance company makes it easy to use safelite, you don't have to use it! Shop…read morearound. It took me like 15 min to find wuality work elsewhere. The customer service goes a long way, and this place is lacking that. What the heck happened to being polite. How is it that these gals behind the desk can have so much negative attitude. I'm over rudeness, I'll go to a shop out of town to be treated with respect. Like, it takes nothing to be nice. The one gal was polite, but the one sitting at the desks attitude just trumped even the nice gals niceness.

We were so impressed with the service and installation. Cameron was our technician, and went above…read moreand beyond for us. Highly recommend!!

Super simple, friendly service. He does everything through your insurance. So I haven't paid a dime…read morefor 3 new windshields over the years. PLUS , he will come to you.

After we were hit by a distracted driver our insurance company suggested we have our car towed to…read moreClassic. So glad that we did. The quality of work is excellent and the staff was professional and friendly. They took care of everything; from mechanical to paint and tire alignment.

Excellent customer service. Very helpful in coordinating with my insurance and rental car…read more Thorough on what needed to be fixed. Great communication with me on what was happening with my vehicle. The fix ended up being easy and not requiring new parts. They said the were not going charge me since the fix was so easy and was from someone trying to break into my car. The service advisor, Michelle, is wonderful. She helped ease my stress from the whole situation. If I ever need repairs again I will definitely use Classic Collision.

This is the place to go if you want quality work at a lower price…read more These guys beat Safelite by half and I got the best service. I called and had my vehicle in the next hour and back to me in about an hour and a half. Dr. Glassman is the place!!!!!!!!!!!

We had our rear windshield smashed while we were passing through Portland. It was a Sunday and…read moreplaces like Safelite and other spots wouldn't be able to fix it until Tuesday or Monday at the earliest and we needed to get to our next destination the next day. We called this place and they immediately took our car in. They had to order the window but said it could be done by Monday at 9am, maybe earlier. They ended up not being able to finish until Monday at noon but at least they got it done for a reasonable price and the work looked pretty good (it's held up so far!). They seem pretty busy so I don't know if they're the fastest shop if this was during the week. But they were very nice and I really appreciated having a place take care of things on a weekend. Maybe a slightly overpromise and slight underdeliver but all in all would come back here if we needed service.