Worst customer service in history Techs don't show up for…read moreseveral days and when they do they don't have the right equipment! Call to complain and just get the run around and transfer to another person that then needs to transfer you or call back. A 4 hour job has turned into 3 days and a cancelled flight! Never again! Their solution to all of this is a small discount Save your money and time and go somewhere else

My windshield was completely cracked so I called to get an estimate. They had me scheduled the very…read morenext day. technician called me in the morning to inform me of my scheduled time and showed up promptly at the agreed upon time. He was professional and friendly from the first phone call to the payment. The work was done quickly and exceptionally right in my driveway. Really happy with my experience.

Went out of his way to source a salvage quarter window and installed it with real expertise. I…read morereally appreciate his skill, friendly service and reasonable cost. Definitely recommended.

Al is a great guy! My 16 year old son bought his first car after years of saving and he's so…read moreexcited. It came with a cracked windshield though, and mama says that's not safe! I made him get it fixed before he can drive. I had him call 3 top rated places from Yelp! - Speedy (which put him on hold for over 10 minutes; not exactly living up to their name!), some other place who said they don't have Rabbit windshields, and Al's. He could get us in first thing the next day and charged a reasonable price! He was so fast, done in less than an hour. He gave us some good tips about keeping the glass clean and we talked about gardening a bit too. I will definitely come back to this business if I have need of window repair again

I had a French door with one broken window. They fixed the broken window so it looks just like…read morenew. They did the work quickly and at a reasonable price.

Renters had broke outside glass of double oven door. No replacement was able to be found. Specialty…read moreglass was able to make a replacement glass for us & saved us thousands, by not needing to replace the whole unit! They've also done window replacements for us!

Worst customer service period! Had to drop of vehicle first thing in the morning and they waited…read moreuntil the very end of the day do work on it after hours. I asked why I had to drop it off if they knew it would be until the end of the day, she just said over and over "All day appointment". She couldn't care less. I will never go there again!

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

We were so impressed with the service and installation. Cameron was our technician, and went above…read moreand beyond for us. Highly recommend!!

Super simple, friendly service. He does everything through your insurance. So I haven't paid a dime…read morefor 3 new windshields over the years. PLUS , he will come to you.

After we were hit by a distracted driver our insurance company suggested we have our car towed to…read moreClassic. So glad that we did. The quality of work is excellent and the staff was professional and friendly. They took care of everything; from mechanical to paint and tire alignment.

Excellent customer service. Very helpful in coordinating with my insurance and rental car…read more Thorough on what needed to be fixed. Great communication with me on what was happening with my vehicle. The fix ended up being easy and not requiring new parts. They said the were not going charge me since the fix was so easy and was from someone trying to break into my car. The service advisor, Michelle, is wonderful. She helped ease my stress from the whole situation. If I ever need repairs again I will definitely use Classic Collision.

This is the place to go if you want quality work at a lower price…read more These guys beat Safelite by half and I got the best service. I called and had my vehicle in the next hour and back to me in about an hour and a half. Dr. Glassman is the place!!!!!!!!!!!

We had our rear windshield smashed while we were passing through Portland. It was a Sunday and…read moreplaces like Safelite and other spots wouldn't be able to fix it until Tuesday or Monday at the earliest and we needed to get to our next destination the next day. We called this place and they immediately took our car in. They had to order the window but said it could be done by Monday at 9am, maybe earlier. They ended up not being able to finish until Monday at noon but at least they got it done for a reasonable price and the work looked pretty good (it's held up so far!). They seem pretty busy so I don't know if they're the fastest shop if this was during the week. But they were very nice and I really appreciated having a place take care of things on a weekend. Maybe a slightly overpromise and slight underdeliver but all in all would come back here if we needed service.

I Love this business. They have a down home and local vibe. They have a "can do" attitude. Their…read moremotto is, "No job too big or too small." So true; they've replaced windows for me, big job, and cut a 2"x 5" pane for a picture frame, small job! They've cut plexi-glass patterns, made glass covers for my interior kitchen window ledges, and replaced mirrors for me. Other pluses: their prices are reasonable. They stand behind their work. They even do charity work: bring in a new blanket for them to donate to homeless shelters and get 10% off your bill. Oh, and a special shout out to Sheila in the office, who is always sunny and pleasant. I have no complaints, only praise for Sierra Glass.

I was really impressed and thinking it would take a least a week. However, it was actually sooner…read moreso I took a drive out to Hillsboro. Great local feel and down to earth folks to are a tremendous help on getting the right glass replacement. Will definitely come back to Sierra Glass Co for all my glass needs!