We took my sons car there to be fixed. Minor repairs. The car was returned as fixed but the passenger door wouldn't open from the inside. Had to take it back to be repaired which they graciously did, however when it was returned this time it wouldn't connect to Apple play. Well the manager told us to drop off Thurs evening to be repaired on Friday morning. Great. Drop the car off. Friday morning a get an extremely rude call insisting I dropped the car off in mistake and she had no idea it was there. Called me rudely snapping at me for answers instead of asking boss who was on vacation why the car was dropped off and if he knew anything about it. he himself told me to drop it off on the exact day he was hoing to be on vacation but failed to tell anyone else at the shop. Then when they fail to fix it and tell me it's out of their expertise and I had to pay to take the car elsewhere to fix we called insurance company to complain. They agreed and escalated the matter to their admin for insurance fraud. Well I go back and kindly ask for the keys to my sons car without raising my voice or causing a scene and she holds the keys up to her chest and refuses to give me the keys after I ask numerous times. She keeps insisting she wants to show me something. I say I'm not interested in her showing me anything bc I no longer want them to do anything with my car since my insurance company is paying for it to go elsewhere. She refuses to give me the keys and I have to physically grab them from her. Do not recommend if you are looking for quality service done right the first time or even decent customer service bc of the front desk lady they failed to meet even bare minimum level "decent" customer service. read more

DO NOT UNDER ANY CIRCUMSTANCES BRING YOUR VEHICLE HERE. This place is a joke of a autobody shop. I took in my vehicle with a cracked oil pan and dented resonater. I was advised not too drive my vehicle so when I dropped my vehicle off at their shop I told them not too drive it. They proceeded too drive my car multiple miles too another location to get the work done to it instead of towing it. So they claimed it was okay because it was just a tiny crack. That doesn't matter it is their job too treat my vehicle with care while it was in their possession, and yet they couldn't even do that. Once they fixed the oil pan they called me and said that they replaced the oil pan, and my car was ready for pick up so I asked them "did you guys also fix the resonater. They told me "uhhhhh let me check". They did not. they had my vehicle for over a month and didn't even do all of the work before trying too give it back too me. I was then told that the lady who did my paperwork for my car must've forgot too put it down. Then after they had my car for another week, I went too pick it up to which the same lady who forgot too put down the information of why needed work proceeded too ring me up with the wrong customers bill, I was given the wrong deductible, the wrong receipt and the wrong estimate. This place does nothing right do not bring your vehicle here under any circumstances. read more

I was in an accident and contracted to go to this location for an insurance claim, the have been very professional and have kept me up to date on the progress of the repairs. I haven't seen the finished product yet but I'm sure I will be pleased read more

Stopped to get an estimate on car body repair, was told can't provide estimate for two week. Lady was nice to advise that she couldn't help me with an estimate they're hiring another estimator, so hopefully this business will turn around. I would be concerned I'm losing business. read more

I've worked here for 2 years and when I say don't bring your car here ... DONT BRING YOUR CAR HERE, they don't know how to operate or even PAY THERE EMPLOYEES, managers are A HOLES "JEFF". You can work a full a week and they'll say they messed something up every car takes a good 2 months to get fixed even if it's a flat tire read more

If you want your vehicle repaired in a timely fashion, don't use Gerber they have had my vehicle since 9/20/2021 and have not started to repair it. They have provided multiple excuses and even tried to blame it on Nationwide INS., they are very dishonest and as a result of their incompetence I will have pay out of pocket for my rental everyday past the 30 day insurance limit. I strongly recommend that insurance companies stop recommending them. read more

Don't go here. The guys (Joe and Art) running it are running a scam. They held my car for over a month. Telling me they'd call with updates. They never call or communicate. I had to call multiple times only to get back string of different sob stories on why my car wasn't ready. Meanwhile I was getting email alerts saying it was almost ready, being painted, finished, etc Then when I finally picked it up it was missing a part. They then lied to me telling me the part was on the way for like 3 more weeks. They told me they didn't know why it hadn't arrived and that they'd call me when it gets there. I ended up calling my car manufacturer's dealership only to find out that they could get me the exact same part in about a day. The part I was missing was part of a bigger part. Joe didn't want to spend the money on the entire part so I guess he was just screwing me around until then. Don't go here. Some kind of insurance scam or something read more

This establishment does not deserve any stars. If you could give a negative star, that would be more appropriate. My bumper under my parking light was dented and needed repair. When I spoke with my insurance company they suggested Gerber, as it is right down the street from my house and they supposedly guarantee their work as long as you own the car. I heard negative reviews about them, but decided to try it out since it was so close to my house. I called on a Thursday and they told me to bring it in on Monday. I went Monday morning and was met by Enterprise with my rental. Although my insurance pays for the rental, it has a max per day and the overage is my responsibility. I was told it would only take a couple of days and they would text me with updates. Text messages kept changing when i could pick my car up with nothing but delays. Didn't receive my car until the following Tuesday. Nothing but excuses.. First the new bumper came in damaged. Then the liner came in damaged. The manager told me he was on vacation and he would look into it and call me back, never did. I called him and he said he would pay the overage of the rental, Never did. I called corporate and they never called me back. I called Enterprise twice to see if the manager from Gerber had contacted them, they told me no.... twice. They were also to call me back and never did. Even my insurance company never called me back as they were supposed to. I think, and even told them, I think all three of them are in bed together to rip everyone off. Be careful. Strange, a friend of mine had taken her car there and it took 2 weeks to get back and again the manager's excuse was he was on vacation. Nightmare throughout. Beware. read more