i was seeing with no hesitation . in n out of their withon 30 min i wasnt charged extra to reset…read moreglass camera. highly recommend to go to this glass repair mike is awesome n his crew

Very quick service! They did a really great job repairing a chip in my windshield. Very happy with…read morethe service!

I couldn't be happier with my experience at Re-Lux Collision. They worked on my Porsche, and the…read moreresults were absolutely outstanding. The quality of the bodywork and refinishing exceeded my expectations my car looks flawless. What impressed me the most was their communication. They kept me updated throughout the entire process, were completely transparent about the repairs, and made sure I knew exactly what was happening every step of the way. There were no surprises, just honest and professional service. They also finished my car earlier than the original estimated completion date, which was a huge bonus. On top of that, they accommodated my rental car, making the entire repair process incredibly convenient and stress free. If you own an exotic, luxury, or high-end vehicle and want it repaired by a shop that truly cares about quality and customer service, I highly recommend Re-Lux Collision. They treated my Porsche with the attention and care it deserved, and I wouldn't hesitate to bring any of my vehicles back. Thank you to the entire team for an amazing experience!

I brought my vehicle to Relux Collision for body and paint repairs through a third-party insurance…read moreclaim. Relux made a great first impression and initially appeared to be a professional, reputable shop. Unfortunately, as the repair process continued, my experience gradually declined due to repeated mistakes, poor workmanship, and a lack of accountability. When I picked up my vehicle, the newly painted front bumper did not match the rest of the vehicle. The color difference was obvious. Relux's proposed solution was to blend the paint into the hood. I argued that the insurance company should also approve blending the adjacent fenders to achieve a proper color transition. To make matters worse, Relux forgot to reinstall my front lip, requiring me to make another trip back to the shop. The insurance company later denied Relux's supplemental request after their adjuster determined the color mismatch was due to poor color matching by the shop and was therefore Relux's responsibility to correct and not the insurance company's. I initially believed the denial was simply the insurance company refusing to pay, but that was not the case. Throughout the process, Relux never accepted responsibility for the issues. I agreed to let them repaint the bumper because I wanted the repair done correctly, with the understanding that they would start over and achieve a closer factory color match. During my second visit, I performed a more thorough inspection and noticed the bumper was also misaligned, with the driver's side corner sitting higher than the passenger side. I pointed this out and was told it would take about five minutes to fix. While waiting, I heard loud tapping coming from the shop and hoped it wasn't being done on my vehicle. After taking my car home, I noticed something new. In the exact area where the bumper had been realigned, the paint now showed several small dents or impressions that became visible under certain lighting conditions. I returned to Relux to address the damage. Several employees gathered around my vehicle which felt aggressive, but instead of acknowledging the issue, I was met with excuses. Eventually, the manager, Gain, came out and told me they would not be helping me any further because they had already "gone above and beyond." Gain even told me, "If you find another shop to address or fix it, have them give me a call." When I asked him to clarify, he said he would pay for the repairs if it was within reason. I then asked if he would put that commitment in writing, but he refused. By that point, I was completely exhausted and frustrated by the entire experience. After multiple return visits, repeated issues, and what I felt was a constant effort to deflect responsibility, I decided to leave. I walked away feeling like my concerns were being dismissed rather than genuinely addressed. From my perspective, going above and beyond would have meant taking accountability, correcting the color match properly the first time, reinstalling parts that were removed, and ensuring no additional damage occurred during the repair process. Instead, I left with a vehicle that required multiple return visits, had paint quality concerns, fitment issues, and ultimately new damage that the shop refused to address. Based on my experience, I cannot recommend Relux Collision at this time. If quality workmanship and accountability are important to you, I would encourage you to carefully inspect any repairs before accepting your vehicle. Do be so easily enticed as i was with their deductible assistance unless you're okay with C-grade work. They also entice you to write them reviews in exchange for $25 gift cards if that tells you something about their online reputation.

I've been taking my car to Sacramento Collision Center for about three years, and they have never…read moredisappointed. They consistently go above and beyond to resolve any issues I have, and the quality of their work is always exceptional. Their customer service and attention to detail are truly unmatched. I wish I could give them more than five stars . I highly recommend them to anyone looking for honest, reliable, and outstanding service

They never answer the phone. Bad customer service. You must go to the site to get any information.read more

Guy on the phone had an attitude and was very unhelpful. It worked out for me, though! Ended up…read moreusing UCD Auto Glass and so glad I did. George was super friendly and helpful and the whole process was pleasant and painless. The price was also much better. Only left off one star, because I can't vouch for the actual work. *accidentally clicked recommend and can't figure out how to change it. I do not recommend

I called about my rear passenger side window regulator going out causing the window not to go up…read more They came to my house the same day and installed a new one. The technicians name is Oscar and he was done within 20-30 mins! Great customer service!!

I was the unfortunate recipient of a young drivers quest of not paying attention while driving and…read morewas rear ended, thankfully I was okay but less could be said about my car. It was driveable but shawty was looking raggedy. I took my car to Kniesel's on 18th. Through a little collaboration through insurance, I was able to get my car in for inspection and repair. I got my car back looking brand new. I routinely got calls from Jason, who is the general manager at that location. He was great with providing updates and was super helpful with making sure my needs were met. Jason made this frustrating situation a lot easier and I'm thankful for his effort along the way. A few days in, I called and asked about other cosmetic things I wanted to touch up and Jason did not hesitate to help. I also like that I was able to leave my rental at the shop in exchange for my car. Hopefully I won't have to come back here, but I know if I need some work done on my car, the folks at Kniesel's are dependable and professional. They also offer lifetime warranty on the work they do so the value of going here is tremendous.

While rushing to park her car in our garage, my wife accidently clipped the garage door trimming…read more From upstairs I heard the minor collision and rushed to the garage (I'm so dramatic) to ensure that my wife was ok (also to ensure that my car was unscathed - just being honest!). The wood trimming of the garage had a minor chip; however, the headlight and bumper on the right side of my wife's car was severely damaged. After filing a claim with our insurance company, they provided us a list of three collision shops that could do the repairs. Of those three, we selected Kniesel's because of their near-perfect and plentiful Yelp reviews. Upon arriving on a Wednesday morning to drop off the car, we were greeted by a friendly employee named Ryan. Ryan did a quick inspection of the damage, provided a quote, and we agreed to leave the car to have the repairs done. Although we expected to be without the car for at least a week and a half, we were shocked when Ryan called my wife the following Wednesday afternoon to inform her that the work had been completed. Since we had an insurance-covered rental car from Enterprise, I accompanied my wife so that we could pick up her car and drop off the rental car. Instead of us having to drop the car off at the Enterprise Rental Car in Elk Grove (where we initially picked it up from), the Kniesel employee (unfortunately I did not obtain his name) who released my wife's car to us, called the nearby Enterprise (located in midtown) and arranged for an employee to pick up the rental car from Kniesel! We greatly appreciated this because it made our day easier by eliminating an extra task. Upon observation of my wife's newly replaced bumper and right headlight, we confirmed that the work was done well. The bumper's paint matched the rest of the car and the new bumper and headlight were flush with the rest of the car (no Tesla-like imperfections). Thank you Kniesels for not only a job well done on my wife's car, but for the overall superb customer service experience!

Great customer service. Explained the difference in…read moreaftermarket glass Let me drive my car into and out of the install bay. This is a big plus for me since I'm very picky about my cars Very attentive to detail. Highly recommended!!!!

Side window to truck was broken by who knows…read more Called them they had great prices. Mobile service was $80 and worth it if u are busy, else u have to drive there and wait. We did that. Tony was very polite and kind. Did a good job. If we ever need auto glass again we will call them for estimate first.

Ivanka, Sindy, and the entire team at Caliber Collision (Arden Location) were outstanding from…read morestart to finish. Communication was clear, timelines were respected, and everything was handled with a level of professionalism that's honestly rare. What impressed me most was how organized and detail-oriented they were. No confusion, no delays, no excuses just clean execution. You can tell this team takes pride in their work. If you want it done right the first time, go to Caliber Collision!

I've had 2 really great experiences here. Clean location. Everyone is organized and respectful…read more Communication on updates and everything is great. And my car is always well taken care of. I really appreciate this location and all their hard work.

Amazing service we came in last Friday wanting to get a bumper fixed not including the weekend. It…read moreonly took three days to find the bumper one day to paint and then we got our bumper on today. Super friendly, Affordable. They value their customers

Very good, very friendly, didn't over charge me and even offered personal advice on what I should…read moredo, and it was honest.