Rude!! The receptionist was beyond rude and continued to brush me off . She didn't fully understand what it was I needed and just kept shoving a clipboard at me with a appointment slip. I left immediately!!! read more

I had a great experience here! Desiree is extremely professional and personable, truly an asset to this operation. Excellent service, a high-quality repair job, clear, concise and timely communication - I couldn't have asked for more. read more

I had a good experience with Gerber. My wifes car got hit in a parking lot and had a little damage. I made an appointment, got an estimate and had the car repaired. Everyone was nice and easy to work with. read more

The whole team was very attentive and ensured I had everything I needed to get the vehicle repaired. They even ordered a ride to the vehicle rental close by. I also appreciated the frequent updates from Desiree. I had found a minor quality issue after picking up the vehicle and they were happy to have me come back and took care of it right away. Thanks! read more

EXCELLENT SERVICE WITH EXCELLENT EMPLOYEES. The repair was done very quickly with no issues. All employees that worked on my car were excellent and very professional. Thanks for your service. read more

Gerber Collision & Glass - Body Shops Near Me - Sanford, Florida

Scheduled repair work on my vehicle was completed promptly and on time. Brittany was knowledgeable, professional and very helpful during the whole process. Repair was done to original condition and the vehicle was returned cleaner than when dropped off. Over all a very good experience, would highly recommend this location. read more

I am offering 2 stars only because the customer service representatives were very nice. The quality of work done at Gerber Collision in Sanford is sloppy and unacceptable. Two weeks after buying a brand new 2016 Nissan Murano, I was rear-ended and chose to have my repairs done with Gerber Collision because of their "lifetime guarantee". I picked up my car after being in the shop for 11 days and the repairs were awful. My bumper was not lined up with the frame of the vehicle and the paint job was atrocious. My vehicle was now two-toned. I took my car back to Gerber to complain about the repairs and I was assured the vehicle would be repaired properly, so I dropped it off for a second time. 24 hours later I was notified that my car was ready for pick up....the paint job was even worse and my once botched repair job had just gotten worse. To sum up my experience, I was basically told that it is impossible to match paint jobs on plastic and metal and that there was no solution. That would be acceptable BUT my metal tailgate was a different color also. So the plastic was no excuse for the horrendous paint job. I have contacted the insurance company to insist on using a different collision center. I will never use Gerber again and would not recommend their work to a friend. read more

Gerber Collision & Glass - Poor POOR poor quality of work - Body Shops Near Me - Sanford, Florida

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As the duke, guess I need to write a review. I HATE collision repairs: not just because of what would necessitate such an encounter, but because I once had a certain repair shop in Winter Park promise me repairs within a week (plenty long time already for a $5,000 job) that turned out to be FIVE weeks. You talk about your living nightmare. So it was with great trepidation, after somebody rear-ended us in my wife's car, that we approached the inevitable. Lexus Orlando only recommends two shops. We've dealt with Daya's before. Their work was fine. Out of courtesy to the guy paying for the repairs out of his own pocket, I also got an estimate from Gerber. The Gerber price was 5-6% lower, and the promised time 50% faster (2 days vs. 3). Still, I was going back to Daya's just for convenience (2 miles from home), except - they can't take us for another 6 weeks! Back to Gerber I went. With no regrets whatsoever. They finished the job by noon of Day 2, and everything looked great. They also are very flexible when it comes to payment. Daya's lives by insurance claim. They don't take credit cards or personal checks - insurance claim or cash (or cashier chq) is all they take. Gerber is totally flexible. Even though they initially dropped the ball a bit in first securing the other person's payment as discussed, things turned out fine. So YES - I would recommend them. read more

My vehicle had a tire rotation where the mechanic failed to rebolt one wheel post rotation resulting in over 8K in damages. A month later (not Gerbers fault for supply chain issues) the vehicle was picked up and upon arrival to home I found my trunk filled with old damaged body parts. Additionally I noticed a small plastic piece missing from vehicle interior. I returned where they cleaned out their trash from my trunk and assured me missing part would be replaced. Six weeks later - nothing. Charlie states they "dropped the ball" and are having a hard time location the "right color". Messages left for Charlie went unreturned holding up the subrogation process. I went to the Ford Dealer who managed to find the part Gerber couldn't in 30 seconds and paid for it out of pocket and submiited it to the mechanics insurer. I suppose Gerber is great if there are no issues post "repair". If there are good luck! If I need repair in the future I will look elsewhere. I recommend others do the same. read more

This 2 star rating is based on price only. Gerber in Sanford picked up a vehicle from my company in Ocoee. After realizing the vehicle did not need any repairs, this location kept the vehicle hostage for a $330 transport fee from Ocoee to Sanford and $30/day storage. Total bill for a vehicle that has no repairs and spent 2 weeks at Gerber: $880. Ever wonder why your auto insurance is so high? It's companies like this squeezing insurance companies for outrageous expenses. read more

Some jerk hit me in the parking lot and left leaving me with my deductible. USAA directed me to Gerber Collision and Glass. I used the location in Sanford, and T.J. Hartmann was my Estimator. He was very professional and great in keeping me informed as to the progress. My car was done when promised and they even cleaned my car inside and out! Would highly recommend them read more

We've used this company twice to fix a cracked windshield. On both instances, they said they would call before they came, but ended up just showing up unannounced. This doesn't sit well for me when I am trying to arrange my day and be present at home when the work is completed. read more