I had a great experience they fixed my car in one week they told me it was gonna take two weeks bt…read morethey got it fixed a few days bfor the due date sofie and Joel were really nice great experience highly recommended

To say this company provides amazing customer service, would be an understatement…read more Long story short, my 18yr old son got into an accident with a fire hydrant. (Watch out... those fire hydrants come out of nowhere ) 11k worth of damage. These guys took the time to explain everything to me, they worked with insurance, they started ordering parts before insurance approved it and once SF gave the ok, these guys were ready to work on it. They kept in touch with me every step of the way and they were so very nice. They were way ahead of schedule, washed and waxed my car and on the day it was ready for pick up, I had a hard time getting out to them so they dropped the car off AT MY HOUSE a half hour away, on a SATURDAY. (Who does that?!) They are family owned and it's very apparent that they actually CARE. They did amazing work. Thank you guys, Kevin, so very much. I appreciate everything, more than you will ever know. I hope I don't have to use you again, but if a fire hydrant even thinks about jumping out in front of my car again, I will be calling you.

worse place to ever take a car they don't honor their warranty work they give you the run around…read moreand worse part they lie to your face and told me they didn't have a corporate numbe. do not take anything there I wouldnot let them repair a bike cycle 0 stars

In and out service. I was quoted a time of completion and they finished earlier than expected. From…read morethe front desk to the appraiser all the way down to the detailers everything was above expectations. Definitely an honest spot.

Came here in October, 2025 to inquire about a rear spoiler being put on my car I recently…read morepurchased. Walk in and the 2 men and 2 women working there were friendly. Spoke with Elam Muhammad who told me the price would be $250-$350 for the make & model of my vehicle. He told me "you do realize that holes would have to be put on the trunk of the car". I did not know that so that made me want to take time to think about if I wanted to get the work done. I thanked him and Will who also was there providing information. After doing some research checking the spoiler part that would need to be installed and also getting a second opinion at another body shop, I was shocked to find out that this part is installed using adhesive, no drilling needs to be done to install this part. I was really upset to find out that this place didn't even take the time to look up the part to find out how the install would be - just off the fly telling me that holes need to be drilled. So glad I didn't use them although they are nice and I also think black owned. I won't be back. Don't trust them.

Originally went to this body shop because of the convenient location to where I lived. The first…read moretime I had my car repaired there.\nUpon pick up , I noticed that the repaired section was not painted properly and was very rough to the touch and had no reflection. When I brought this to the attention of the shop and the owner, I was told that nothing was wrong. However, you could clearly see that the unrepaired portion of my car gave a mirror like reflection and the repaired part gave off no reflection at all, just a blurry image because it had not been properly buffed or sanded. After going back-and-forth repeatedly, one of the body repair guys came out and admitted that it had not been sanded properly before being released, so they eventually took it back in after much discourse. Flash forward about 4 years.I had another situation with the car and reluctantly went back to the same shop.Assuming that things would be okay and I wouldn't have any issues. Boy was I wrong when I brought the car in.I told the claim guy that there was damage underneath the vehicle that happened during the accident , but I had to have it temporarily repaired or else the car would not be drivable. There was a plastic fairing that covers the bottom of the car which had been ripped down and broken as a cause of the accident, which enabled the car undrivable, so I had it temporarily screwed up so that it would not drag the ground. after telling the C&O guy MULTIPLE times to make sure that that is part of the claim he neglected to do so. when I finally got the car back, the Fender was repaired. But nothing underneath the car had been repaired. And the same broken piece was still temporarily screwed in when I brought this to his attention, he denied that I ever told him about the broken part yet, I told him multiple times he then refused to have it fixed and demanded that I call State Farm to make another claim. But everything could have been fixed. Had he just Assessed it while we were there the first time. The bottom line is, i should not have to have an ongoing argument about things that you did not do or you neglected to do in the first place. I would not recommend this body shop to anyone EVER. find another place that works with the customer and isn't argumentative or lacks accountability.

Amazing service. My cracked windshield was repaired quickly. I can barely see where the crack was…read more The repair man was efficient and personable.

Very satisfied with both the trip to my office to try to repair the chip (an incredibly reasonable…read more$65) before it starred (Tracey) and the in-shop replacement of the windshield by Walter (insurance deductible only). Discovered in the middle of a snowstorm five days later that my windshield wipers didn't work. I took the car back and it was fixed in FIVE MINUTES! Unfortunately I did have to schedule an appointment but warranty covered the cost.

My 25 year old lincoln was in perfect condition until I banged up the fender…read more These folks did an excellent job at a very reasonable cost and the car looks great. Also I could've sworn that my low fuel light was on when I dropped it off and when I picked it up there was a 1/4 tank of gas in it! Thanks Paul and everyone!

My car needed a right front repair covered by insurance. Paul was very respectful of my time and…read moreexpedited service so I could get back to my extremely busy lifestyle. I was surprised by how good my car looked. It looked like nothing ever happened. Actually, it looked better than when I brought it in. The body work, paint job, detail and also the tire problem I had that I never mentioned was fixed. I need more work done. I'll head over there insurance or no insurance.

Firstly, this is an unpaid review and I am writing because of the great experience I had! I brought…read moremy car in January for an estimate after getting into accident in December 2019. I wasn't able to get an appointment until February 3 and I see why! Crash Champion's new service center in Mokena is BEAUTIFUL! It is clean and well lit. The staff are unbelievably nice and I can tell they do their jobs with pleasure. I dropped my car off on Monday and received several text updates throughout the process. I was told it would be done by Thursday and indeed it was. I was reminded via text and someone called to confirm as well. My car looks GREAT (see before and after pics). Not only did they fix the outside but they thoroughly cleaned the inside and outside of my car and made it smell so good! They also checked my battery and told me it was bad and that I should get it changed soon. They charged it up for me so that I could have a few extra days to replace it. They did all this as a courtesy AND to top it off, they gave me flowers! My husband is being shown up by a car repair establishment lol. Hopefully I never need a reason to come back but if I do, I will definitely come here! I would also refer family and friends. Thanks Crash Champions!

So despite the estimate for CrashCo being $300+ more than the other estimates I received, I thought…read moreI was going with quality over cost. I dropped my car off when they opened on Tuesday, 1/14...with them saying my car door would take 3-4 days. Well, those days quickly passed with not a call or an update. By the time Saturday, 1/18 came - I finally had to reach out to them. Left a message, heard back from them on Monday, 1/20, saying that the employee who was managing my car, unexpectedly quit and essentially they were trying to pick up the pieces. How frustrating is it for you to leave your car with a company, have to follow-up with them days after your car was supposed to be finished, then find out they don't know what's happening-which means they haven't even started on your car! Urrrrrgh! So they call back on Tuesday saying my car should be ready Wednesday, which wasn't the case at all - it ends up not being finished until Friday, 1/24!!! So now, although my insurance company is paying for the rental - I'm paying for SEVEN extra days, which of course counts against my insurance policy (in terms of the total costs for this accident) since I was responsible for the accident. When I try to request the owner consider this in terms of my final payment, he basically says he'll only take off $50 since my insurance company is paying for the rental! No other compensation was offered despite the poor customer service and almost triple the delivery time than they initially told me. I finally get my car and not only has it NOT been vacuumed or cleaned (EVERY other time I've taken my car in for auto body repairs - the shop makes my car look better on the inside and outside than when I dropped it off as a courtesy), they also left the papers over the mats that are usually removed. Worst yet, the door was installed incorrectly!!! So if you are in my passenger front seat, you can't get out! Like a child proof lock, when Lexus doesn't even have childproof locks for the front passenger seat!! And, there's a little piece on the inside of the door that should be tucked in, but it's just hanging loose as if they just didn't care about the quality of work. And, they claimed that I'll need to return in two months to have the door buffed. I have had parts painted and replaced at other places and NEVER had to return two months later for anything! This has been an absolutely awful experience and given how much I paid for this auto body work - I'd recommend you take your car somewhere else. I was extremely disappointed in the poor communication, poor customer service and the terrible workmanship. Do not waste your time here. The facilities might look good but that surely doesn't reflect their service.

I had a flat yesterday and booked a last minute appointment for a new tire and I was in and out…read morethey even explained why my old tire wasn't repairable. My overall experience was amazing they didn't mind me asking questions and made sure I understood.

I had a nine a.m appointment I called when I was when I was less than 5 mins out but was on hold 12…read moreminutes after I arrived and the phone hung up. When I asked the gentleman at the front desk he said they have an automatic hang up. Strange. So my tire has a slow leak that I just purchased and now I have to wait with two cars ahead of me. I was 4 minutes late and appointment not honored. That's not right. A wait time of at least 2 hours. Horrible they could have called me and rescheduled.

Place came highly recommended and I am beyond let down almost 2 months in the shop after being…read moremoved from the last one I've been told 3 different reasons why the car isn't ready and is taking extra weeks at a time extra , supposed to get back today and very predictable it's not ready damage at last shop was quoted under 5 thousand Tom and Ed's quoted almost 9thousand you almost think they are damaging the cars themselves due to negligence or incompetence Gerald has a terrible attitude front desk wasn't any better how this place is open is a shock to any series business highly disappointed and made sure to tell everyone I know to never come here

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.