I went to Capital City Collision the week of September 1st (either the 2nd or 3rd) for my first…read morequote after an accident. Over the next few days, I also got quotes from Maaco, Advantage Auto Body, Competitive Auto Body, and Gerber. The prices ranged from $4,900 to $3,400. Capital City Collision gave me the lowest quote ($3,400) while also treating me with the most respect and understanding. I dropped off my car on Monday of that week. By Tuesday/Wednesday, they had already disassembled what was needed. They were upfront that there was some visible internal damage and that they wouldn't know the full picture until everything was apart. Unlike other shops that wanted to replace everything, they explained where repairs were possible (like reshaping my radiator rather than automatically replacing it). This saved me significant money. They were also flexible in ways other shops weren't: their aftermarket parts prices matched what I found myself, and they had no problem with me sourcing parts if needed. Several shops refused this outright or insisted on OEM only. Their labor was $55/hour and very fairly priced. I called them a week later for an update, they were still waiting on parts. The following week, they let me know the part they first ordered was broken, so they ordered a new one but they expected the car to be ready the next day. The only hiccup was with one headlight: the part was originally quoted at $600, but since it wasn't available at that price, they adjusted the labor so the difference was only $200 instead of the full increase. That kind of effort to keep the price as close to the original quote as possible is rare in this industry. On September 26th, they called me to say the car was basically ready but had two issues: (1) the PCS light was on (a sensor that helps with braking safety) and (2) the battery had died while they were test driving. Here's where I really appreciated their transparency, they could have easily claimed I needed a new PCS sensor (a very expensive part) or a new battery. Instead, they explained exactly what they were seeing, test-drove the car four times, and told me it might just be a calibration or placement issue. Within an hour, they found the sensor was simply out of place, and the battery worked fine after a jump. They even suggested I go to AutoZone (where I originally bought the battery) to test it, and AutoZone confirmed the battery was perfectly healthy. They could have charged me thousands more, but they didn't. That honesty means everything. The finished work looks fantastic. The hood was completely destroyed in the accident, and part of the side body wasn't great, but I chose not to replace that panel to save money. Because of that, the hood alignment is a little wider on one side, but they respected my choice and explained the tradeoff. It's not noticeable unless you're looking for it. The car looks great, drives great, and was finished efficiently. For comparison: at Advantage Auto Body, they insisted on sawing off my hood just to give me a quote, then left the saw inside my car until Maaco found it and removed it. Other shops were hundreds to over a thousand dollars more expensive without offering more transparency. As a young woman handling this process on my own, it was discouraging at times to see the price differences, but Capital City Collision never made me feel taken advantage of. Overall, they were professional, fair, and incredibly honest. I wish I could tip them on top of what I paid. I'll attach before/after photos to show the difference, but I can say with confidence: this is the shop I would recommend to anyone. Lessons learned: If you're in this situation, I recommend going to multiple shops for quotes and seeing where they overlap on what really needs to be replaced. After that, check aftermarket prices for those parts so you know whether the quote is fair. It takes extra time, but it gives you a solid baseline, and for me, Capital City Collision matched those fair prices while giving me honest, quality work. Pictures with information blacked out

My wife had an accident in our Chinese-made REV 4 low speed vehicle. Parts weren't available due to…read moretariffs. No other machine or body shop would touch repairing the damaged hinges and door frame. Scott at Capital City Collision Center solved my problem quickly and at a fair price.

Thank you Lisa, your great office, and paint/body staff. You all were welcoming, helpful,…read moreefficient, and up to the task. Your shop's work on my Subaru Outback was fantastic, quality A+. The results were timely in just days and made my experience and my mind at ease seeing the results of the great body and paint work done; happily the Outback's driver's side rear side panel, paint, and the look of the car are as Subaru intended. The three step pearl white paint of the accident damaged area are as you stated, Lisa, matching the car's original paint. Thank you all once again. I and my husband will recommend your shop to our friends and acquaintances. Dolores Tallahassee FL Subaru Outback Owner

After a deer so rudely ran out in front of me, my insurance company recommended another local body…read moreshop who said it would be at least 1 month before they could even start the estimate on my vehicle! I called my insurance company back and asked for a listed of approved shops in my area. I called Lisa's first based on their reputation. They got me in for the estimate 2 days later and began the work the following Monday. My car was back to looking like nothing ever happened in less than 3 weeks and I am beyond pleased with the results! The two ladies I dealt with in the office were polite and professional all the way through the process and my vehicle honestly looks showroom new! Thank you for a job well done!

Amazing service and pricing. Jeff and his wife were great. The customer service and finished…read moreproduct were exactly what I envisioned.

I took my car here while I was in the process of getting estimates from three different places…read more This is a small family owned business. I did not get a recording when I called asking me to press a number, I was not told I had to have an appointment to come get an estimate or that I needed to pay a deposit, and I was treated kindly. The price was lower than one of the other local places I called, so I decided to bring my car here. I paid for the parts in advance upon their suggestion for a faster repair, but it was not required. It did cut down on the waiting period. After providing an estimate on the repair, Jeff noticed a piece of plastic loose on the front bumper. He didn't know if I would be returning to get the repair or not, but he secured it temporarily for me without me asking. When I dropped it off for the repair, it was finished in less than a day. I was having the front bumper replaced and painted. When I went to pick it up, I was astonished and really touched. He had not only done an amazing job on the repair (not one noticeable piece out of place), but he had washed the car and polished my headlights. I was so full of gratitude. As long as they are in business, I will not go anywhere else. They made my 11 year car look new! The shop is very small, and when you pull up to the front (it's a little hard to find because it is not well marked and is off of a side street) it doesn't seem like a body shop. There is a little office door. You can just pull up on the sidewalk or on the street and walk right up, and you will be greeted. They don't seem to have much of a waiting area. You can walk to railroad square from there to kill time, but you would be better off having someone help you drop the car off. Please support this local business!

What a great experience! Front fender tore up from a collision and processed through insurance, the…read moreteam at gerber not only communicated very effectively but they did a fantastic job. It was quick, it was smooth, and the end job was seamless! Thank you Gerber!!

I highly recommend taking your car here.The staff continuously communicates with you to let you…read moreknow how the repairs are coming along. Tue give you a update every few days.

I think one of the best things that a company could do is perform the work to the best of their…read moreability. The second best thing they should do is correspond with the customer so that the customer knows what they're doing. You cannot connect with anybody on Gerber they will not accept a phone call only they can text you. They will not call you but they'll text you so those are poor communication habits that you get into because you do not want to deal with the customer every day that they're looking for their vehicle when it's five days past due so I heard lotta good things. That's why we brought the car there but I haven't heard from him in four days now I don't know if it's ready or not you can't get through to anybody

Excellent customer service, great communication, workmanship- replacement parts and painting above…read moreand beyond expectations- I got my car back looking so clean and new! They warranty all their work and called me the next day to make sure I was satisfied with everything- amazing professionalism these days!! All employees were very courteous!

Work was fine except they put my cars badging on crooked and after telling me they ordered the part…read moreto redo it, they never reached out again. Only recommended if small aesthetics don't mean that much to you.

Someone ran a light and hit my truck damaging the bed and rear door. Joe Hudson's did a great job…read moreof repair, keeping me informed and did the work within ten days. I was surprised how fast and well the work was done and how friendly and professional the employees were. It's definitely where I will go if I need any more work done and certainly will refer anyone to them

Best $120 I spent!…read more I spent over $400 fixing stuff I didn't need to with all the local shops around town when I should of just came here to find the real problem. I highly recommend coming here and pay $120 for an inspection. I also buy parts online and simply call Dale for labor costs to install my parts and setup an appointment. Great service department. Yes they show you a paper at the end, recommending fixing 5 other things just simply decline it all except for what need to be done. Simple!

My family has purchased several vehicles here in the past and we are always so incredibly pleased !…read more I found a Yukon online early one morning and requested more information on it. Within minutes, Dominic had reached out to me to answer all of my questions . I completed an application online & got approved. I Live in Santa Rosa beach fl a little over 2 hours away , by the time I arrived , everything was set up and ready for me to sign . Paul Fannon my salesman has always treated my family so well . He made sure I was comfortable & helped me have a relaxing buying experience. I cannot say enough about Paul , Dominic and Travis the finance manager . Above & beyond as usual . I will Always purchase from here . Please ask for Paul !

This place is a scam. They took $1,000 for a deposit and never ordered the parts, answered the…read morephones, and won't return my money.

Highly recommend to not take your vehicle here for repair. The entire process 10/3/2022 - 2/6/2023…read more They literally had my vehicle in their shop for 4 months causing me to pay for a car rental for 3 months, very expensive. I've been through so much with these people it's literally too much to write. I'm going to try and make it short. Characters: Vinny ( owner ), Tamera (office employe) and other employees who work at the shop. These people are not truthful at all. They are receiving customer vehicles knowing they will take months to get to the repair. Tamera assured me she ordered the parts and I will have my vehicle within 30 days. This was stated to me before I dropped my vehicle off due to the 30 day rental car agreement that I have with Geico concerning payment of rental. She was not truthful about that. They ordered the parts months later. My vehicle was there untouched for months. After being so frustrated with these people I asked Geico on 11-22-2022 can I choose another shop, they stated to me sure, we will have the vehicle towed to another shop. When Geico arrived to remove the vehicle, Vinny (owner) provided an invoice $2,100.00 stating it needed to be paid for storage and other charges before it could be moved. My vehicle was just sitting there untouched for months and parked outside the garage. At that time I had no choice but to leave my vehicle there because Geico stated to me that they are not allowed to pay it and I for sure wasn't going to pay it. Months later my Geico reprensative ask Tamara and Vinny can she come by the shop and verify that the parts were ordered. Vinny, via email replied to her no and threatened her with litigation if she does. In conclusion, so many other things went wrong with this shop. I'm sure by now you get the gist that this shop is not a good choice. Save yourself the HEADACHE!!!

i highly recommend The Spot. My experience with The Spot was very professional. My car was…read morecompleted in a timely manner. The results are amazing. if you have car bruises and you want your vehicle to return to show room ready, The Spot is the place for you. My rating is 10 out of 5 stars.

Excellent service and helped in a pinch. Went above and beyond other shops in the area and…read morereasonably priced. Recommend and would come back for any other vehicle needs