Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

We had a large chip in our windshield and he took us right away. Second time we've been here. He…read moredoes an excellent job and he's very pleasant!!

I wanted to come on here and highly recommend Classic City Auto Glass for windshield repair or…read morereplacement. The owner is very friendly and knowledgeable and his prices knock most competitors out of the park! Classic City Auto Glass has earned my loyalty for any future needs. I'm proud to support small local businesses like his. Definitely TOP CHOICE!

We have used Capital Collision twice. They do excellent work, communicate wee, and coordinate…read moreseamlessly with both our insurance company (USAA) and also with the rental car company. I highly recommend.

Great service, beautiful work! They have worked on my truck twice and it's always great job! Thank…read moreyou

Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Alas, my annual rock-hits-my-windshield-on-the-freeway has come around again and this time it was a…read morebig one. I started with filing a claim with my insurance but their usual contractor didn't have any appointments for the next two weeks. I started looking on yelp for glass repair shops and Bill was the first one who replied and, in my opinion, the best one! I had another shop who replied but was only doing windshield replacements, and finally a third shop replied the day AFTER Bill fixed my windshield. Bill was extremely professional and skilled. He came out to service my windshield in just a couple days from my initial quote. He was on time, remained courteous, and worked quickly. After he was done, the rock chip was almost invisible. Great work. He also came prepared with the invoice for my insurance! A seamless transaction. Definitely keeping Bill in my phone book for next year!

100% avoid this place! Worst body shop I've ever encountered..... not only did they do terrible…read morework on the repairs, they didn't fix half of it and blamed insurance. Talked to USAA and they read me notes from the body shop that argued against fixing the damage from the accident. They very much seemed like they just wanted to do the bare minimum and move on. Another body shop inspected the repair and stated it was terrible work using cheap replacement parts. They didn't even bother to clean the mud, rocks and grass out of my radiator. They also tore a speaker wire, ordered crimps off Amazon to fix it and when that didn't work they refused to pay the $100 repair invoice. -My hood is misaligned -scratches and paint chips on hood and sides not repaired at all -mud/grass in radiator -Exhaust and skid plate are chewed up -my dash rattles terribly near my hood latch -had to pay to repair the speaker wire they obviously damaged -false statements to my insurance

Our car was nearly totaled with only body damage, but they did perfect repairs and made it possible…read morefor us to keep our car---the dollar amount was just under the total value of the car. I'd trust these people with just about anything. They are great, professional, and they did the job in a very reasonable amount of time. Bravo!

Awesome customer service, the guy quickly fixed our windshield crack. It took no more than 20…read moreminutes

Jason was great to work with, he knew about the right treatment for the specific mat finish on my…read moreHyundai, he got the materials needed and did a great job on detailing inside and outside of the vehicle. I highly recommend Perfect Touch.

Quality, value. Jason was super communicative and very thorough. We received regular updates on a…read morechallenging leak, with pictures and updated estimates along the way.