Interstate automotive gets 1 star ONLY because there is not an option to do LESS. The fiasco started with Robert Steffen many months ago when I took my classic auto in for a transmission leak. He kept it a while & then sent it back to me. The transmission still leaked, but it was a smaller leak. I had to take the car back again and it was now winter. I was assure that the car would be kept inside, in dry storage. Robert proceeded to take nearly 3 months to finish up- in the meantime, I was asking him what was going on and if my car was OK. He assured me it was just fine. And another bill for $1288.00 . When I picked the car up it was FAR FROM FINE - completely wet on the inside with mold and mildew growth, the headliner falling out, and panels ruined. Robert is unapologetic and obviously doesn't care that he ruined the interior of my nice classic vehicle. One of his first responses was " I guess I can't take nice cars here anymore!" I tried to file an insurance claim but my insurance doesn't cover that type of damage . It would be easy for Robert to step up and do the right thing; but obviously he doesn't care about the people that pay his wages. In addition, there were chips in my driver side door. Just to repair the basics, not the whole scope of damage his negligence caused is over $3000.00. I would be very careful and dealing with the shop and this man because he has zero integrity as a human being . read more

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Zero stars and owner can't keep staff cuz he has zero respect for other people. They were definitely predatorial they took way longer than they said, are racist, and sexist with hate speech posted around the shop. Had a really difficult time communicating with owner. Job took multiple months instead of a couple days like they had initially said. They tried to overcharge me for doing bare minimum and caused immense amount of stress in the process due to their own poor management and organization. the owner tried to blame me for their problems and was extremely draining to interact with. They were very shady. Any good reviews are either paid for or are also from racist, sexist homophobic transphobic creeps. One of the absolute worst experiences in my life, they dropped the price because they knew I knew they were trying to mess me over. Thousands of dollars for a few small parts and crap labor and a lot of stress. I know what I am talking about and when a mechanic is gaslighting me and that's all the owner does. while carrying a gun And spewing hate. Was literally not safe at all owner is antagonistic and rude as ever. read more

Robert is the most awesome guy, he loves this country and her people. He is honest to a fault. He has done work on my vehicles since I purchased a home and moved here back in 2016. Robert has seen to jobs as Tune ups, Transmission, Brakes and Suspension issues, all the repairs were accomplished at a more then fair price and on time. FYI: He beat all the other estimates I called about. I am a disabled combat VET from the Vietnam era. He is a honorable patriot and I am proud to have him work on all of my families vehicles. He always respects those who are honorable people/customers no matter the age, gender, color, race or creed. He has earned mine and my family's respect and trust. read more

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The guys were very helpful!! Very reasonably priced, would definitely recommend & will be back if we need any further help!!

I found them in Yelp. Called and they got me in same day. They were fair, fixed my issue. Provided me the old part.

Car needed an urgent repair and they helped us right away. That is where the good ends, it took hour for a quick job and the entire time they talked about there political views and they said that I was brainwashed by the government. It was DIFFICULT to share my opposing view points when the owner was carrying a loaded gun on his belt. Not only that, but they up charged me by over 50 percent. This place is hell for on earth and if you love god you should not come here. read more

Took my Ford Fusion Titanium to Interstate Automotive, I requested a full break job front and back. They did awesome job, I would definitely recommend to any friends or family. The owner is probably the most straightforward and honest guy and won't bullshit you. read more

I'd give this shit ass shop 0 if I could, my gf truck came in here for a trans and when she had issues with it the guy was a total dick when it came to anything involving warranty, on top of that they messed up a atf line that they had to replace, that should have been under the warranty but they charged anyway even though it was their fault on why it failed, latter on down the road I just put a transfer case in because it wouldn't work, come to find out that they failed to hook up the vacuum lines that you can only put on one way,WRONG how tf dose that happen, go anywhere else but here guys are a joke and don't have a clue read more

Robert Steffen does fine work, but asked me my political views and proceeded to tell me for fifteen minutes that i was brainwashed and uneducated for my political beliefs, and made racist comments the whole time. Wouldn't recommend. read more

I found out at 2pm today that something was wrong with my car's electric system via a light on my dash board. I was hoping it was my battery, but I had it checked at an auto parts store & it was the alternator. I called Interstate Automotive & they were able to fit me in right away -- even though It was 20 minutes from me. Nobody else could fit me in today. These guys work Hard and were very meticulous to make sure the right alternator went on my car. (After double checking that it was the alternator). Apparently, there were two versions for my car. I watched the mechanic double check the part size and do comparisons with the original. This place is locally owned, has amazing employees who have been here a long time and are willing to tow if necessary. I've been coming here for years and have had three cars serviced here (They were super kind to my wife and checked a car I wanted to buy before I bought it). read more

Five star experience from start to finish. 330 on a Thursday afternoon heading from the Seattle area to Portland the radiator hose in my bravada exploded in epic fashion. Miles for anyplace, and engulfed in a plume of evaporation, Robert had us in, out and on the road in about 2 hours. The staff was friendly and knowledgeable,double checked and rechecked the work. I was really happy I thought our weekend plans had gone up in evaporated radiator fluid but they saved the day and our weekend. read more

Robert the owner is a very dishonest person. I called his business to come and tell me because my car broke down. I have had work done by him before And has been very honest. Day had to clean out the throttle body and replace the timing chain. 6 days later when I drove it home because it was done there was a terrible squeal coming from the motor call them he said bring it in as soon as I could I brought it in the next day. He proceeded to tell me it was not his fault that my car was making the noise which it was not making the noise until after they worked on it. I asked him why did he charge me full price for the tow when he said he would half at with me because the website says free tow on major repairs. I guess my $1250 repair was not large enough in his eyes. He didn't fix my car after I brought it back to him said it wasn't his problem. He lied about which mechanic worked on it because I looked at my paperwork and it was a different one that he had fired because the 1 that he fired was cutting corners. If you wanna get ripped off go there. He said his master mechanic Chris did all the work. Now you can look at my bill and that is not who did all the work. That is one of the reasons I say that he is dishonest. read more

Interstate Automotive - As you can see his master mechanic did not do the major work. - Auto Repair Near Me - Olympia, Washington

Interstate Automotive, and Robert, ARE as good as it gets. My husband has an old Jeep Wrangler that was "self-serviced" by its former owner, that did more harm than good. Interstate Automotive rebuilt the transmission and fixed an oil leak that was caused by the former owner. Robert was more than fair and the team worked hard and did a great job at a fair price. This great company guarantees their work - you can't do better than that. read more

Would definitely recommend these guys! They were honest about what didn't need fixed, and made some suggestions. Very thorough with the car. It's hard to find mechanics that are trust-worthy, and we felt these guys were the whole time! read more

On Saturday I dropped my tire off at a renowned tire dealership, only to be told the rim was bent. They advised me would have to call their parts people for an older rim and would call back Monday. Not only did they forget about me but then told me they could not find one. When asked why could not just sell me a 14 inch rim for a 195/60 tire no answer given. They told me would have to call around to junk yards myself to try to find one. After the third such call and no answer why could not just sell a 14 inch rim I got int ouch with Robert at Interstate and not only did he find the rim but was a bright star in the process !!! Thank you Robert ! read more

Took a transmission to interstate to get the parts up graded for the race car. Interstate work very quick to get the transmission back to me in a timely manner and was a price that no one could beat. read more

These guys are the best in the business. Their diagnostic costs are low and they have no problem letting you drop off a car and pick it up a couple of days later. I've done this a few times with them. Prices are more than fair and it's absolutely locally owned. They service all insurance plans, probably better than the dealerships. They have a comprehensive computer database to keep track of every little thing wrong with your car -- and they don't guilt you into fixing anything that doesn't need fixing. I've shopped around, price quoting different car repairs and I always return to these guys cuz their prices just can't be beat. read more