After being involved in a car accident I was given choices for auto repair by my insurance company…read more I chose Classic Collision on US1 in Melbourne, Fl. From the first visit to sign documents to the completion of the auto body repairs we were treated above my expectations. Everyone is so nice and genuine. They called twice a week with updates on the progress and completed the repairs on the schedule they gave me. If you're looking for a great personal experience for auto body repairs you need not look anywhere else, go straight to Classic Collision. quote; To give great service, you must add something that cannot be bought or measured with money. Classic Collision made us feel like family.

Repairing my right rear fender required removing the tail light. I drive a retractable hardtop…read moreroadster. In order for the hardtop to retract, a microswitch needs to be engaged by a "trunk partition" which allows space for the hardtop to fold in the trunk. After they "fixed" my car, I immediately noticed the hardtop no longer retracted because the "trunk partition" was not engaged according to the error message on my dashboard. They denied causing this problem and would not even take a critical look at the trunk partition mechanism. They referred me to the car dealership and I was on my own. The car dealer wanted $300 just to diagnose the problem, and I had no guarantee Classic Collision would foot the bill. I subsequently took the car to my trusted mechanic and he diagnosed and fixed the problem in five minutes. Turns out, when the Classic Collision tech removed the tail light assembly, he also unplugged the "Trunk partition" sensor microswitch cable (which is immediately adjacent to the tail light assembly) and never plugged it back in again. When I pointed this out, both the service rep. and the manager continued to deny responsibility for the mishap and became rude and threatening. DO NOT USE THIS BODY SHOP for your auto repairs as they are dishonest, nasty and will not even own up to their mistakes.

Despite confirming in writing that they warranty their labor, when their tech botched the…read moreinstallation of the windshield in my car resulting in a whistling sound at highway speeds, the company refused to honor the warranty or take any steps to rectify the situation or return calls in over three weeks. The receptionist, Veronica, confirmed that she would speak with the business owner so it is reasonable that any customer should expect this experience should issues arise. Avoid this business and go with a reputable brand.

I originally had an appointment set up with a different company. But that's besides the point…read more I had went in for an oil change at the Honda dealership. My service advisor saw the big ole chip on the front windshield. Gave me the business card for SuperGlass. They highly recommend SuperGlass. The dealership does business with them quite often on a lot of the cars. I trust my service advisor's rec and trust that the dealership does good business with this company so I took a chance. Texted Mike. Got a response right away. Walked me through the steps of what I should tell my insurance company to get them to send the referral to SuperGlass. The process was quick and easy with Mike's help. Mike was responsive, honest, and communicative. Monday morning he texts me back and says, they've received the referral and that the glass has been ordered. Midweek, Veronica texts me and says that the glass should arrive by the end of the week, maybe Friday. Can we schedule for end of week. I said absolutely! We scheduled something for the following week on a Thursday. They were able to come to my job. Veronica had kept me updated throughout the whole process through and through with the technician who was coming to install my windshield. His name is Darius. She told me he would arrive between 10AM-1PM at my job. He was there by 11AM. Called me to let me know that he was on his way and his ETA. Did what he had to do. Glass was replaced. Looks great! Told me that the tech, Doug who calibrates the car, will call me as soon as he heads over as he's leaving another job. Surely enough, Doug calls me. Lets me know his ETA and comes in, grabs my keys, gets to working on calibrating my car. All questions answered and felt like they took care of my car so well. Super pleased at this point. Impressed with the service, the easiness of going through my insurance company w/this company has been easy and such a breeze. On my way home, I noticed that the windshield had some deep scratches on the windshield. I reached out to them the next day, Friday. Let Veronica know I had noticed some deep scratches on the windshield. She asked me to send pictures and told me that she would have a tech reach out to me to coordinate a time and location that he can meet me so he can buff it out for me. Eric and I settled for Saturday. He was running behind, but kept in contact with me through the day to let me know his ETA. Not a problem for me considering he was coming to my place of residence. We did exchange text messages and phone calls, I did let him know that I saw a few scratches, he said no problem, has he'd do his very best to make sure it's as least noticeable as possible. That. day he comes, works on it for about an hour and it looks amazing! Brand new! Not only until after he left did I see the other scratch that I couldn't find when he was there. Texted him immediately, didn't expect him to come back. It's a Saturday, he may have other jobs to go to. So I told him, I'd reach out to Veronica on Monday. Which I did. Explained everything to her. She was more than understanding, since Eric was going to be in the area, she told me he'd reach out to me and see if he can swing by and take a look and buff it out. He again, called me, we agreed for him to come over and it took him literally 30-45 mins and he was done. The deep scratch is gone, like it never happened. I cannot recommend this business enough! The whole team made it quick, easy, and smooth. I didn't have to worry not one bit about my car. Not worrying if they're going to do a good job. If they're going to meet expectations. They surpassed it. Definitely recommend this business for sure. When those rocks and things come flying at your windshield on 95-South and you have damage, get in touch with these guys. They'll put your mind at ease. Highly recommend.

This is to inform customers that Roger is going to post that…read morePro-Tec replaced a windshield for him and ruined his headliner. This customer is lying and is trying to blame me. I've been doing auto glass for over 37 years and my business runs solely on referrals. My reputation speaks for itself with many satisfied customers. I've explained to him why his headliner is visible now, but he refuses to believe me. I do the best that I can for all of my customers and if I damaged someone's vehicle I would definitely take responsibility and fix the problem. I hope this review won't deter you from choosing my company for your auto glass needs. Thank you Drew Wallace

Drew at Pro tech is a great guy to work with. He will come to you and repair or replace your…read morewindshield.

Go here skip the estimates from others-They are very trustworthy. We've used them twice now. The…read moreestimate was very close to what The End Price ended up being. They are very organized and make appointments and stay true to that appointment. I would recommend this body shop to anybody. It's worth the drive if you don't live close.

Exceptional! I brought my rust bucket Hyundai and I was given a very fair estimate. The outcome…read morewas gorgeous. My backgate was replaced and when they were able to get the panel at a less expensive cost the savings were passed onto me. I highly recommend them -- be patient -- it will be worth your wait.

They repaired my fender and door on my Honda. Paint was good but the door wasn't set right and it…read morewas letting water come in through the top. I had to show him three times the problem . He didn't want to hear about it he said the door is perfect. I finally showed him the problem that he couldn't refute. I may have little angry because this is my third time trying to tell him something's wrong the water is coming in. So I guess he got fed up he said he's going to look at it why he didn't do it at the first time I don't know why. And he told me you should have did it yourself you didn't like the way we did it

I had a great experience with them good color match and a great price plus it was fast workread more

This shop is NOT what it use to be. I have been here many other times and received great service,…read morebut that is not the case any more. I took my vehicle to Classic Collision for an insurance repair. While it was there I asked for a separate quote to repair two other issues not related to the accident. Instead of giving me a quote they claimed it was all covered because they needed to "blend" the accident repair in. I went to pick up my vehicle and one of the panels they "blended" in had what appeared to be a dog hair encrusted in the paint and the other area I offered to pay to repair was just painted over with no buffing whatsoever making the issue worse because it is now shinny, bumpy, and way more obvious. Fast forward to "completion", they now want over $500 to correct something they made 10 times worse. I will never return to this place.

Brought my Hyundai Elantra N in for repairs on the rear bumper after getting rear ended. All parts…read morewere repaired or replaced that needed to be. Service receipt was detailed and outlined every part, its cost, and labor used. Car looks almost brand new. They even washed and detailed it for me. Receptionist was super friendly also.

The customer service is terrible. I made an appointment twice on line. The first time was texted to…read moremake an appointment for the next week. Made a second appointment, arrived and was told they could not service my car that day. There was no apology or promise to work me into the schedule. Was told I should have called to verify the on line appointment. Why have an on line booking if you have to call as well. The person at the desk had no customer service skills and was actually combative. Never coming back here again ever!

Cassels Garage is truly an honest business. As a young female taking my car in, they always were…read morevery honest and didn't try to over charge me like other garages I've been to in the past. They also quoted me lower compared to all the other garages in the area. I will forever be a lifelong customer!

By recommendation, I went to Explicit Customs for tint on my 4Runner, which came out perfectly…read more Since then, we worked together putting Focal speakers in my vehicle and tuning my DSP. Jonathan was amazing and asked a ton of questions to ensure everything was tuned based on my taste. After tuning, we sat in the vehicle and fine-tuned even more. He adjusted settings based on my feedback and never rushed. In the end, everything was perfect and based on my tastes. Outstanding shop and crew! This is old school customer service where time is spent answering questions and giving you the best options for your budget (which in car audio can vary massively). I wish more businesses would operate like they do. Every employee I have dealt with has been incredible. Top Notch!

This place did a great tint job on my vehicle and their customer service impressed me even more. I…read morewould recommend them to anyone. Great value, service, customer service and quality workman ship.