A person pulled out of a parking spot and ran into my car. Her insurance, Progressive, let me pick this place that was on the Hyundai site as a local certified repair shop. They called me and set up the appointment for drop off. They also worked to squeeze me in, since they were pretty booked up. When I arrived the lady at the counter was super nice and explained everything to me. They signed me up for text notifications but they are not accurate. I think they over estimate the day it's ready so you are not upset if it would take longer. A gentleman called me once to update me that the car "was in line for painting", and it was ready 2 days later. My car looked good as new. I have no complaints about this place, and I would come back again to get work done. I just pray I never have to. LOL! read more

Gerber Collision & Glass - Windshield Installation & Repair Near Me - West Melbourne, Florida

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I was SO impressed with the customer service that I encountered at Gerber Collision & Glass in West Melbourne FL. It started with a very pleasant receptionist who outlined everything that I would need to know about the process of my vehicle getting repaired, including the fact that if I needed a rental vehicle, that Allstate requires you to pay up front and then they will reimburse you later. I then encountered Timothy Guiles, the Appraiser, who was very friendly and helpful throughout the process. He called periodically to give me updates and let me know what stage the repairs were, which gave me reassurance. When my car was ready and I saw my vehicle, I was BEYOND impressed. My car looked like it never was in an accident! And although my car is almost 10 years old, you would never know the left side of the car was newly painted, that is how incredible they were with paint matching. The entire process Gerber Collision was extremely efficient. And everyone there, made the entire process very smooth. No one ever wants to have to go through being involved in an accident, but I will say Gerber Collision made me forget that part of it. Now a days with Customer Service lacking in so many ways/places it was SOOOO wonderful to encounter Gerber Collision and the EXCELLENT customer service they provided!! God forbid I have to have my vehicle repaired again I will most certainly, hands down chose this shop!!!! -Monica Dickinson read more

Our car received damage from a hail storm and Gerber was the closest company to us that our insurance provider advised us to get a quote from. We dropped our car off at their location on July 3rd, 2023 and were quoted 5 to 7 days of labor. It is now the 27th of July and we are still without our car. We have been given every excuse in the book from not enough employees to cover their work load, to the sun is not shining so we can't work on the car. This load of bull is coming from an indoor shop with multiple buildings and several bays in each building. Their lies and lack of professionalism is a disgrace, we have also filed a complaint with the Better Business Bureau. If you are considering hiring Gerber, do yourself a favor and look elsewhere. read more

My son and I came in to Gerber and all we wanted was a paint estimate, I told the guy at the front counter that it was not insurance covered, he told me upfront without looking at the car that it was $10,000 for a base paint job and that I need it an appointment and it would be at least a week before I could get an estimate, this guy was so rude after a bit of back and forth he told me he was done and walked away, I can not believe the Customer Service of this place, DO NOT TAKE YOUR CAR HERE , go to another place Melbourne is full of Body shops. Go to Maaco. read more

I had hail damage and since my insurance adjuster was on site at Gerber I thought I'd let them fix it. They were able to remove all of the damage without replacing any panels, and looking at the truck you'd never know it was dinged up from the hail. The receptionist (Tiffany) was understanding, kind and professional; and when I saw something on my headliner re-install that didn't look quite right, Casey from the front office immediately summoned a technician to fix it to my satisfaction. Definitely will use this Gerber location again if I need collision or auto glass services. read more

Excellent service and body work. Had our Volvo XC60 repaired here after woman texting T-boned us. All panels and paint match up smoothly and just like new from the factory. Office staff are friendly and professional. This one is not GEICO's choice, but it is SO MUCH BETTER than the one behind the Chevrolet dealership on US Hwy 1! If you live in Melbourne-West Melbourne I HIGHLY recommend this Gerber over the one behind the Chevy dealership. That one does mediocre work and has nasty office staff. I know, GEICO sent me there when I was stopped and rear-ended in the Volvo and when my Kia was parked and a big truck backed into it. Avoid the Gerber behind the Chevrolet dealership on US 1! read more

My car needed some paint touch ups from road wear and damage in a parking lot. Insurance covered some and I paid the rest. The amount I agreed to, out of my pocket, I understood would cover two chips from stones on the front of my car. When I picked my car up, one was not fixed and they wanted an additional $450 to fix a chip tge size of a quarter. The salesman was rude when I told him how ridiculous his fees were and he told me to be glad I wasn't charged more. I would not recommend zGrrber Collision and Glass.' read more

Gerber Collision & Glass has achieved the highest standard of excellence in the collision repair industry. From the moment we arrived at their Melbourne location, we were shown that Customer Satisfaction is their #1 Priority. Everything was explained to us and we were given updates daily on the progress of our repairs. When we picked up our car, it looked brand new! Every member of the staff was courteous and knowledgeable. It was a pleasure to do business with Gerber Collision & Glass and we would not hesitate to do business with them again should the need arise. read more

My 16 year old was in an accident and her car was towed to GERBER....even though they lost the repair job(due to it being declared totaled) and did not charge storage fees, they went above and beyond to answer my many questions and every one of them was so nice. Would recommend them for sure. read more

Excellent work and very pleasant professional staff my wife's car was repaired and completed on time and they also fixed a small dent in the door.... thank you Jeremy ! I was very impressed with the condition of the vehicle at pick up it was very clean and in almost detailed condition I had never herd of Gerber before I am glad we listened to our Allstate Representative I would highly recommend Gerber based on my single experience read more

I am 100% satisfied with the work that the people at Gerber did on my vehicle I was involved in a little fender-bender my car is a beautiful shade of unusual green when I went to pick it up it was perfect you could not tell there was ever any damage on that car I'm very very happy with Gerber read more

I had a bad wreck and Gerber was recommended to me. I brought my car in Feb 04 and they couldn't get it done right away. I waited six weeks and they assured me that they would pay the two extra weeks of car rental. BUT they did NOT. It cost me $500. The work they did was good, but it was a bad experience for me. I would suggest that IF you want to use them make sure you get a guarantee that they'll get it done by a certain date then IN WRITING that they'll pay the extra car rental. I'd retract this review if they'd pay me back the $500. They might even get 4 or 5 stars. read more