What a terrific experience!…read more After having had a horrible experience with Rohrich Cadillac, I thought I would give Mercedes Benz a try to see if the service and product was better. I was blown away by the Mercedes product and by the customer service experience at the dealership. Lyndsie was our sales person and she is professional, knowledgeable and easy to work with. She found the vehicle that I wanted and had it into the dealership and ready to go in under 1 week. The purchase process was easy and the employees take all the time you need to make sure you understand everything! We will be back again!

Wasted all day going back and forth finalizing things for a car purchase. Price agreed upon and…read morejust wrapping up financing. Once everything was provided, got a text saying the car was just sold to their "sister" location. Typical car salesmen. No ethics. No morals. Avoid this place.

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

After a great experience 5 years ago purchasing a 2020 Accord here, the service really has fallen…read moreshort. I have been taking my car to the service center continuously over the past 5 years and I have always had extreme complications getting a hold of anyone either when my car is in the shop and I'm trying to get an update, or following up after the fact on warranty claims. My car has been experiencing glitches on the touchscreen for years now and I have had no luck on getting warranty claims reviewed and ultimately accepted. There have been numerous times where it takes 5-10 calls to get someone on the phone as the end of the day nears as to if my service has been completed or not and a few times I've gone in at the end of the day and they needed to keep it there another night to get the service done. While the service that is actually done seems to be completed well, the customer service side of the service center has been extremely challenging.

This was one of the most positive car-buying experiences of my life. And I don't say that lightly;…read morefor the most part, I try to stay away from car dealerships (or "stealerships" as many of them are reputed) because I get aggravated. However, this was the most pain-free car buying process yet, and I say that after buying a car completely online early last year without even having to walk into a dealership. My son has been wanting his own car, for which he had saved his money, but every time he found a car online that he wanted to look at, it was some run-down shitshop in Ohio or Uniontown or somewhere 100 miles away that you know whatever car you buy would disintegrate five seconds after you drove it off the lot. Not only that, every car he wanted to buy was some ancient POS like a 1989 Dodge Daytona or a tuner like a 2003 Mitsubishi Eclipse - two cars with limited visibility that are not ideal first cars for a 17-year-old. When he sent me the listing of the 2011 Honda Fit that was listed by this dealership, I was both intrigued and relieved that he was interested in a car that didn't look like he was about to enter it into a drift competition. The car had been dropping in price, and as the high demand for used vehicles is now essentially no more, I figured, let's take a look at it. It turned out to be a good Fit for him (see what I did there?) Adam Langer made the entire process easy. I had done my homework on the Doc fees and such, and we were able to come to a quick agreement on an "out the door" price. Half hour later, after they cleaned the car up, and after Matt helped us with quick and efficient financial documentation signing, we were "out the door" and on our way home. My son is happy as heck with his first car, and the people at Baierl Acura made my son happy for making his first car purchase a positive experience, and his dad happy because my blood pressure was stable through the entire purchase (not that I measured it, but let's just say I had no reason for it to be elevated.) I recommend both this dealership and Adam Langer as a salesperson - stress-free, not pushy, and very honest (is that a thing? An honest car dealer? Apparently it's a thing!) While i don't know what the future holds in terms of car buying, you can bet your sweet bippy that if ever I am in the market for some new wheels, I'll stop by Baierl and talk to Adam.

On May 15, Baierl Acura charged me $198 at their EV charger for a charge that cost $26 on average…read moreat other locations that same day. They charged me more than 7.5 times what the competition charged. Think about that when you trust Baierl Acura to honestly diagnose a problem with your car and then charge you a fair price to fix it.

I have been driving Alexus for 19 years. I lived in the South Hills all those years and dealt with…read morethe Lexus dealer on West Liberty Ave. Never once did I have the totally positive experience that I had today. I dealt with Chris Decker and he was wonderful to work with. I'm so glad this is the dealership I'll be working with from now on. Toni Ruth

Bought 2025 Lexus IS350 with 5k miles second hand and it was originally purchased from Lexus of…read moreNorth Hills. Called to schedule the 10k service on Monday - no answer in service so I left a message, called today and it also went to Service's VM and then called back to operator to ask if service was open..she put me to scheduling and they are 1 month out for new customers on oil changes. Keep in mind i wasn't asking to be picked-up or a loaner vehicle..just a simple oil change while I wait. I guess that's premium service for a premium vehicle! Another dealer is got me scheduled in 4 days.

Don't trust this service center. They know nothing about the cars they service. After 3 attempts of…read moregetting the wrong parts for me. They sent me a link to their parts catalog and asked me to find the right parts for my model s. Stay far away from this service dept if you want your tesla to last the length of your warranty. I was able to find the parts I needed but should take 3/4 trips to a service center to get the right parts. The parts where for a pyro fuse, which is standard build on all platforms battery packs.

Amazing managers! Amazing and knowledgeable sales people. Walk ins welcome! Test drive a Tesla…read moretoday!

"Dream's Do Come True"…read more I'm utterly amazed! Still in Shock!!! The Team at Baierl Toyota is Godsent. "True Facts" On 30 April 25 I contacted Baierl Toyota inquiring about a 2014 Mercedes GL550, I received a speedy response from Mr. Tyler Farley who is truly (God sent) informing me that the Vehicle is still available. "Dreams Do Come True" Mr. Tyler Farley (Sales) and Mr. Christopher Franciscus (Finance) are true professionals. The entire process was stress free, seamless, highly professional. On a customer satisfaction scale Baierl Toyota is 5 stars' plus. My overall impression about Baierl Toyota is beyond words. I'm truly grateful, thankful and blessed to have met these remarkable individual's received quality Customer Service and a Dream Vehicle. Sincerely, A Satisfied Loyal Customer Earl Marshall

1 star only because my salesperson was kind and price seemed fair. The rest of my experience was…read morepoor after leaving the dealership. I come to find out weeks after my purchase they under paid by about $500 the contract agreed payoff of my trade in as a payment had cleared the day after my trade/purchase that I could not cancel due to autopay. Instead of the dealership paying off the contact signed amount and me getting a refund from Ford credit, they under paid. The dealership should have sent me a check for the difference. I sent multiple emails to multiple individuals including my salesperson and finance manager questioning this, demanding they refund me the difference and no one responded. Also, the extended warranty process was very deceptive i am now realizing. I asked directly to the finance manager more than once since I was purchasing a jeep, was the extended warranty a jeep manufacturer warranty and he answered yes each time. I trusted he was being honest, and not really reading the fine print and not being 100% knowledge about the extended warranty business, purchased it. After reviewing the paperwork recently, i noted it was a toyota finance extended warranty. I was upfront in the office signing papers if it wasn't a jeep manufacturer warranty i was purchasing it directly from jeep and not from their dealership. I feel he purposely deceived me to sell a warranty that day. I plan to cancel this warranty as he was deceptive in what he verbally told me I was purchasing. I would not recommend this dealership as their tactics are deceptive. Purchase price was fair, but the made extra money from me using these deceptive tactics.

Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been…read moremore helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price.

I had a very disappointing experience with this salesperson and would not recommend working with…read morehim. From the beginning, the level of service we received felt noticeably below standard. Communication was minimal and there was a clear lack of effort to assist us in a professional or respectful manner. We came prepared and ready to do business with a cash purchase yet it felt as though we were not being given the same attention or courtesy that other customers might receive. What made this experience especially concerning was the strong impression that we were not treated fairly. Whether intentional or not, the interaction left us feeling uncomfortable and undervalued as customers. Buying a car is a significant decision, and every customer deserves transparency, respect, and equal treatment throughout the process. Overall, the experience lacked professionalism, attentiveness, and basic customer care. Based on this interaction, I would not return or recommend this salesperson to others.

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

Great experience highly recommend. No pressure sales just customer service that exceeded…read moreexpectations. Plenty of inventory to choose from and trade in value sealed the deal.

I had a great experience working with James Buford when purchasing my new Land Rover Defender 90…read more He was knowledgeable, professional, and made the entire process smooth and stress-free. James answered all my questions and ensured I was completely comfortable with my decision. Highly recommend working with him if you're in the market for a new vehicle!

Purchased two different Kia from them and the first one had some problems so they fixed it for…read morecheaper prices and I got 2nd one I got rlly good deal on it for solid 10,000$ for 30,000 miles on it. The deal seemed too good to be true, but the interior was in a great condition as well as the exterior. Worked with Caleb and after purchasing the car, he checked up on me twice to make sure everything was okay!

TERRIBLE SERVICE. Don't go to this Kia location except your life depends on it. Right after we…read moresigned the contract to purchase a Kia Sorento, it has been bad customer experience.