I have just completed the successful purchase of a new X5, working with Dean Greer and his associates. There were three parts: - appraisal and trade of my FL vehicle - new FL title taxes & tags, and - the biggest hurdle, we made the Order, and BMW had just closed production of the 2026 X5. Dean was immediately searching the country for a vehicle already allocated to a different dealer. Not new on a lot, but new, new. He found the 'needle in the haystack, every option I ordered. The trade in value was better than I expected. The out-of-state registration smooth. The X5, 2 weeks from Order to in my driveway. Not the simplest transaction, and everyone at BMW of Sewickley was professional, courteous and committed to me, the customer. For Dean Greer, Keyshawn D'Orso, & John Hanna: many thanks and even more success! read more

Excellent sales and service at this dealership, . My son and I just purchased 2 new BMW's from Sales Advisor Ken Lynch who I highly recommend . I have dealt with Sewickley BMW / Porsche /Audi for over 30 years. 5 Stars ! read more

I had a very disappointing experience with BMW of Sewickley. After placing a deposit on a vehicle, I informed the dealership that I would be picking it up the following week once I could take time off work. Instead of honoring that agreement, I was told that if I didn't pick up the car the next day, they would rip up my deposit slip and sell the vehicle to someone else. I felt pressured into making a rushed purchase simply so the dealership could meet its sales quota. The problems didn't stop after the sale. It took nearly three months for me to receive my license plate, which was extremely frustrating. I also purchased the vehicle as a Certified Pre-Owned BMW. During the purchase process, the dealership refused to replace two of the tires, claiming they were "good enough." Less than 10,000 miles later, both of those same tires developed sidewall bubbles and now require replacement. Despite this, the dealership has refused to assist. Overall, I found the experience to be unprofessional and disappointing. A luxury dealership should stand behind the vehicles it sells and treat customers with respect before and after the sale. Unfortunately, that was not my experience. read more

Sewickley BMW - Car Dealers Near Me - Sewickley, Pennsylvania

Needed a part, 6 weeks later I called, Parts Dept said it wasn't in with no delivery date. I contacted BMW USA they said Sewickley had the part. So I made an appointment. Nick was extremely helpful. Thanks! read more

On 21 February 2025, I purchased a used 2017 BMW M2, which had roughly 24240 miles. I drove 600 miles roundtrip to make the purchase because of Ken, who provided prompt replies to my queries on the condition of the car. When I arrived to test drive, the car ran a low battery alert on the second start after a few minutes of driving. I wanted to leave but something about the mileage and the Carfax convinced me it was clean and that there was no electrical issue besides the battery. Another buyer might've been wary of the alternator at that point, causing battery drain. Then, when you looked around the car, you'd notice it wasn't detailed properly. There was food dried to the B pillar and behind the steering wheel, as well as a bag of trash in the trunk. I noticed when I popped the trunk to check the battery after having already asked Ken to verify that it was in working order before I arrived to test drive the car. I didn't gripe about these issues. In fact, I made it an easy sale and I regret it. I didn't complicate the sale for issues which would have alerted other buyers to your indifference in preparing this car. How do you deliver a car with a dead battery to a buyer who drove 300 miles and gave you a week to prepare the car, while asking about key details including the battery. It reads negligent, and I am unsurprised that lack of care in adequately inspecting the car manifested again. You can produce a narrative about what I did to the car, but my evidence suggests you were more careless than I was and I believe strongly that others will agree. Last night, 13 days after purchase, the car threw a check engine light. Error code P120D bank 1, hose broken or defective. Upon closer inspection of the engine bay, you will notice lots of loose electrical tape that has been haphazardly wrapped around wiring. Now I know why. The engine bay was also likely power-washed, which can loosen hoses and wiring and clamping. I am extremely frustrated because I just made a purchase I can't presently drive, and trust me I could have purchased a lot of other cars. I was driving out to dinner last night with a date, and then I had to cancel plans because the car isn't drive-able in its present condition and now I am out of a car until I fix it. That's not how a new car purchase should work, and I will advise others about what I experienced because it is extremely irregular and deceptive to sell a collector-esq car that can't even be driven. The part that failed isn't regular wear and tear either, especially not at this mileage. You might have even cleared the code. Personally, I do believe someone did. As someone who has only purchased used cars in the past, and who has owned BMWs before, I can safely say this is irregular maintenance that would never appear on any clean car, but especially not on any car that had been well inspected because it's inexcusable to pop a drive-train issue this short after purchase on a car with this mileage. This isn't a "clean car." When I told Ken this and expressed my warranted frustration, he suggested I was driving the car too hard. However, His sales manager, Scott?, stated too much time had passed. Which excuse is it? I am unsure at this point but surely someone will reply stating I declined a warranty, which they are welcome to do. However, I am also entitled to say they don't inspect vehicles properly. They lie. They clear check engine codes. They will sell you poorly inspected used cars and my experience was poor before during and after the sale. Cannot recommend. Last text is Ken laughing about me for the damage. Sick. read more

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Worked on an out of state purchase. We agreed to terms and I was sent an invoice for deposit that was paid within 24 hours. Car was sold to another buyer within this time frame. In the mean time, my checking account is short the deposit amount while waiting for their refund to come through. I've left this review on Google as well. The 'owner' responded denying I had paid the deposit within 24 hours. I have provided images of both their invoice and my receipt for paying said invoice. The dates and times clearly demonstrate my payment was made with 24 hours. The sales consultant had been in touch with me earlier in the day. She said nothing about the vehicle being sold or viewed. I did not hear from her until an a hour after I paid the deposit, only to inform me they were selling the vehicle. I suspect they found an in state buyer that was financing the vehicle rather than cash, they took the deal that benefited them. Pure speculation on my behalf, of course. Either way, they do not operate in good faith and apparently their owner is either misinformed or has no issues distorting the truth to protect their unprofessional practices. read more

Sewickley BMW - Car Dealers Near Me - Sewickley, Pennsylvania

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I had made the appointment for the second time, a basic oil change. The service dept. was still not prepared for me on arriving there 5 min early. This time I stuck it out - I was told to go sit and wait - 20 min later ....very basic questions like so it takes all day for an oil change? The reply - I have no idea! This is the standard reply I got with every inquiry! - It truly is an impossible place to feel good about. 24 HOURS FOR AN OIL CHANGE!! WTF? read more

I purchased an X5 last month. While I love the vehicle, I cannot say enough nice things about how well I was treated by everyone at Sewickley BMW. As a true Yinzer, I am always in jeans, a hoodie and baseball hat. Despite my appearance, I was treated with the utmost respect by everyone with whom I interacted. The closing was by far the best I have ever had compared with my experience at other dealerships. Finally a big shout out do the salesperson who helped me, Dean Greer. Knowledge, helpful and pleasant to work with. read more

Sewickley BMW - 2025 BMX X5 - Car Dealers Near Me - Sewickley, Pennsylvania

I left this dealership 3 years ago as I was unhappy with the customer service. I was very happy with the customer service at the other BMW dealer in Pittsburgh, but the location wasn't convenient. For this reason, I decided to give Sewickley BMW another chance. Unfortunately, it has been a nightmare. I was not aware that they had recently been sold. I understand that this creates some complexity, but the car has now been sitting on the dealership lot for 2 weeks and we are looking at another week. There was no planning on the dealership's part and you get past one hurdle to find out that there is another that no one considered in advance. The customer experience here is hard to even believe. read more

I am a 2nd time BMW purchaser from the Sewickley BMW Car Store Kept my 320I for 8 years and recently purchased the new re-designed model of the 2025 X2. Very nice sporty crossover look and the new size is perfect. Now fits adults in the back seat easily and still keeps the sports rear of the car Great new car for the price and in the AWD drives almost as nice as my rear-wheel 2016 320I. You will love the new look of the 2025 X2, as a perfect model of size and sport, Worked with Adam Muszalski and was a good experience with him and the Sewickley BMW dealership read more

Just got my new 2025 X6 from Chuck at Sewickley BMW - this is my 4th or 5th vehicle from them. They make the whole process go very smoothly & quickly. read more

Not only was i shocked when i opened google to see the the reviews about this place i was baffled at some of the crazy responses about the people that work there... My name is Rocco i came in today for a simple oil change. i'm never to come online and write reviews about places because simply it takes too long, but the slander i heard about bmw dealers just isn't true especially this one. i feel inclined to write a review. today i worked specifically with Kari and spoke with brain in which ill talk about later. First off any worker/service worker i spoke with was extremely nice and outgoing always asking me if i had questions about any of the cars. i was just walking around the dealership admiring the vehicles they had on the floor and about 3 differnt people walked up to me and asked if i had questions one of the guys sadly didn't catch his name told me to go check out a secret lot down the street which i thought was really cool of him since i am an avid car enthusiast you could say lol. Kari was one of the nicest people i've ever met super down to earth even cracking some jokes about customers she has worked with in a professional manner of course she was nothing but helpful and a very sweet lady to work with even just a simple oil change definitely someone i recommend now for the service i mean for $106 total on an oil change is just super cheap for what you get. jiffy lube asked $150 for you to sit in a small room and wait which i'm never someone to judge or care about it but the care of water/coffee nice sitting area and wonderful people even washing your car after service and taking a video of the specific inspection on your car is amazing. sadly the wash broke my aftermarket mirror cap which surprised me even more because it's carbon fiber and it got absolutely mangled, but brian waters was quick to step in and pay for a new set in which they will be installing free of charge i not once asked for them to pay for it i was fully ready to just buy a new set no big deal i get it stuff happens that's out of your control and i'm never one to complain about anything like that. overall amazing experience can't wait to come back for all my bmw needs and when i'm ready to upgrade i will be coming back here for sure. nothing but nice and friendly people willing to help. and please remember these are people too they make mistakes out of there hands and not to put my self on a high horse but if this happened to one of these miserable people giving this place a low rating i could only imagine what they would have to say about their mirror cap breaking lol all bad reviews are definitely just miserable human beings. even for the service ones. yes, they are certified bmw mechanics, but yes some of these engines are confusing and different thus being overseas if you complain about them taking extra time to diagnose a problem with your car then think about not buying a bmw then. service your car regularly and you will have little to no issues some obviously can happen out of your hands but these people seem genuine and caring enough for you and your car and work as fast and as picky as possible to help your car from failing. :) read more

This was my first experience with Sewickley BMW and I have to say that my client advisor Ken Lynch was exceptionally professional, friendly and helpful walking me through my first BEV acquisition. In fact, every contact I had with the Sewickley team members from reception through financing were top notch. After test driving a few models, I settled on the i4 M50. It's been about a month now and I absolutely love this car. I feel confident that this level of satisfaction will carry through to any future encounters with the Sewickley team. Thanks again, Ken! read more

Sewickley BMW - Car Dealers Near Me - Sewickley, Pennsylvania

I'm very disappointed with the service I received here. As soon as I entered the premises, the girl behind the counter was not friendly whatsoever. She looked at me like I was crazy and made me feel unwelcome. The bigger issue is it took almost 4 hours for my car to be diagnosed for an issue I was having with my brakes. I'm not sure why it would take that long to look at the problem, and not even fix it. I was expecting decent service from a dealership in a rich neighborhood, I was proved wrong. read more

Totally shock about the service here, can't believe this is BMW , not professional at all, and they don't look care about customer at all!

During this crazy time Ken & Chuck went above and beyond to get me the car I wanted! I thought I'd have to wait even longer! Made an appointment to test drive a 530i and when I got there, it was just what I was looking for! Test drove and fell for the car they chose for me to drive! They made the deal simple and hassle free! Thanks guys, an enjoyable experience! read more

Sewickley BMW - My new ride! - Car Dealers Near Me - Sewickley, Pennsylvania

Ayrton Mutagaana was a pleasure to work with in buying my first BMW. I called him up the night before, told him what I was looking for and that I wanted to pick it up the next morning. He had my X5 ready for me by 10a. Purchase process went quickly and I was out the door an hour later. Great service! read more

Thank you Chuck and Ron, the wait was worth it. Being kept informed was very much appreciated. Bob and Kim. read more

Sewickley BMW - 2022 m850 xi - Car Dealers Near Me - Sewickley, Pennsylvania

I had my vehicle in for a recall repair. They took my BMW apart and tried to charge me for a diagnostic. The price of diagnosis went from $300 to $100 to $0. I called to speak with the general manager left 4 messages and Ms. Kelly NEVER returned my call. I even left messages for owner no response. I have lost faith in this establishment. While on their care my vehicle caught fire. Still no response from General manager. I was threatened with a $13k bill, and storage fees if I did not remove my vehicle from their property. read more

I have been dealing with the BMW Service Department for 9 years now, and almost every experience has been frustrating and not customer-centric. My first BMW had an issue with the auto-adjusting headlight. I had to bring the car in 4 times before they finally replaced a part under a service bulletin. I am not sure why they couldn't have done this the first time? Additionally, you can go in there and say I want this light bulb replaced, and tell them exactly what the problem is, but they will still charge you their hefty hourly rate to "diagnose" the problem. When attempting to book an appointment, for the longest time I always had the excuse of they were short on mechanics. Seems like a management issue if they cannot keep mechanics or staff according to demand. Either that or a lot of BMW's break down, also not a good sign for the brand. Now that there is automated booking, it has improved slightly, but be warned, if you book a drop-off and your plans change, be prepared to have your car there all day and wait for it there. They are very inflexible. I do not understand why I need to book a drop off time if they won't look at it for another 5 or 6 hours as my patience runs thin in the waiting room. Then if you ask them to look into a rattle and a squeak, well, it's two charges at their $139 hourly rate because the mechanic will have to dig into two problems. I was under the impression that their mechanics are skilled and trained in these cars, that's why you pay a premium service. I would assume that most mechanics can diagnose a problem based on their experience and knowledge of the car pretty quickly. I suppose you need to pay for all the "free" service under the first 48K miles somehow. Sure. while the car is under their warranty program they try to treat you right. At first, I thought it was a random one-off poor experience, but time and time again I have been frustrated with the service department at Sewickley BMW. I recommend you find yourself a good mechanic that knows these cars once the warranty period has expired. But don't worry, they offer free coffee in the waiting room and a courtesy wash when it's all done. Two things I could do without and would much prefer a customer-centric experience. What is a customer-centric experience? If I book a drop-off for 9:15, and then when I get there indicate that I have to wait with it because I was unable to find another ride, don't be so inflexible that you make me wait 5 hours before even looking at the car. Or perhaps hire some good mechanics that can work with you to diagnose problems and not just nickel and dime me every step of the way. If I felt like I was cared about, not played games with, I would walk away feeling much better. Now granted I usually don't like reviews because everyone has that one terrible experience or that one great one. However, after 9 years of dealing with this organization, there is a systemic problem and this is not a one-off. read more

Chris Rock once said that drug dealers don't sell drugs, they offer drugs. Sewickley BMW must take the same approach to cars. They don't sell cars, they offer them. I stopped by the first time without making an appointment and was interested in Audis and BMWs as we just moved here and needed a second car. The first sales guy was not interested in helping us as we wanted to look at new cars and he only did certified pre-owned. He passed us off to another Audi guy that seemed even less interested and did not know much about Audis. I asked him about the horsepower on the new S6 on the showroom floor (that they had just sold) and he replied that he did not know, but it was probably a lot. Very helpful. At least he did give me the keys to an S4 and a bottle of water. We told our salesman we were going to go look at BMWs (across the lane, same owner) and he said "ok". When we got to the BMW side they had to call him back to help us as I guess we were on his hook and he can offer both Audi and BMW. Since he did not know much about BMWs or Audis, I made an appointment with a saleswoman on the BMW side for the next weekend. She was more helpful and moderately more interested in selling us a car. I should have known better though when we were talking about cars and she bragged about driving a big pickup truck. Nothing wrong with big pickup trucks, but I want to buy my steaks from a butcher with an apron on, and my BMWs from someone who at least drives one. Frustrated and wanting to comparison price shop, I made the journey down to Rahal BMW in the South Hills and I am glad I did for several reasons. Since I had already done some research, they looked at the inventory at Sewickley BMW and asked if I had thought about summer vs. all-season tires. They said the specific model I wanted at Sewickley had summer tires on it per the BMW computer system. The Sewickley sales people had not even mentioned tires. When looking at all-wheel drive cars in Pittisburgh I naively assumed that they would come with appropriate rubber. My mistake. To confirm, I emailed my sales rep (#3 for those keeping track) at Sewickley BMW and she said the car did have all seaon tires on it. My skeptical salesperson at Rahal BMW (getting confused yet?) did not believe her and stopped by on his way home to check. I did as well, as the model clearly had summer tires on it after a quick search on tirerack.com. That would have been a disaster in the first snow with my wife and new baby potentially in the car. After my last email to Sewickley asking about the specific tires on the car, they never even followed up to see if I was interested or had other questions. Like I said, they don't sell cars, they offer them. Needless to say I purchased my BMW at Rahal and love it. They went above and beyond to find the exact combination I wanted and had it trucked in from Philadelphia. I drive by Sewickley BMW on my way to work every day, and I am glad I did not buy a car there. I may be back, but only to test drive a Porsche (with no questions asked I am sure). read more

So Far my experiences with BMW at this dealership are very very good. If you get a chance to work with Karrie in the service you will have a great experience. They got me a very nice loaner X3M and fixed up every. If you buy a new BMW my experience the last 2 cars for the past 6 years has been nothing but oil changes and tires. Wow!!! Great work for a dealership in 2022 you just don't get the service anymore at other dealers including the high end ones. read more

Despite hearing an astounding number of negative reviews about this dealership, my wife and I decided to take a chance and visited last week to see one of the used vehicles they had on the lot. Our first encounter with Matt, a new sales person, was pleasant. He got us in front of Scott Ryan, the Pre-Owned Sales Manager that we had emailed about the car. Scott was immediately awful. He showed no recognition when we explained who we were, quickly passed us off to Matt, and had someone bring around the 528 we were there to drive. (The vehicle was previously a loaner vehicle, yet all of the badging had been removed. It seems very odd from a Marketing perspective that you would allow a loaner vehicle to be on the road with no badging whatsoever.) Luckily, Matt was able to test drive with us and explained the features the best that he could. When we got back to the dealership, we waited around for Scott to answer some of our outstanding questions, and to provide the trade-in value for my current Mercedes. Ten minutes went by and we still hadn't heard from Scott. He had our email address, but we left our phone number so that Scott could easily get in touch with us. We called the following day, and didn't connect with him. It's been four days and we still have not heard from Scott... I may not be purchasing a brand new, top of the line BMW, but I was still ready to spend $45,000 on a car. Clearly, the commission Scott would make was not worth it to him as he made zero attempt to close the sale. We didn't want to let others' opinions sway our decision to work with Sewickley BMW, yet we were seriously underwhelmed with their service, their willingness and ability to make a customer feel valued; unfortunately their reputation in the community was spot on. We will never attempt to work with this dealership again, and to be honest, they have tarnished our opinion of BMW as a whole. Disgusted with the experience we had, we went to Bobby Rahal and purchased a new vehicle. How can BMW allow a dealership to represent your brand in such an atrocious way? read more

The service department here is just far too small to accommodate the number of cars. The team rarely washes the vehicle, can only accommodate appointments many days out, regardless of the serious nature of the service need. We will not purchase here again nor will be get our car serviced here. Much better experiences over the years at Sewickley Porsche and Audi service department but BMW is horrible. read more

Bob and his team worked closely with us when we went to lease an X2. The whole transaction was done professionally and to our satisfaction. I wish all car dealers were this good; we had also shopped for other cars and were not happy with the experience. Thanks to the Sales Manager, BOB and Matt. Ravi & Jan read more

Interesting trip to Sewickley BMW today! I do most of my own work on my Bimmer 328xi. So while checking it over today, I noticed I had low coolant level. Seeing that I use only OEM fluids, I headed to my local dealer, that I have never been to, since I moved here 3 weeks ago. I knew I didn't have a leak, but needed coolant to get me through the weekend. The Parts Department was closed!! I figure I was screwed, cause I am not mixing coolant from a auto parts store. After some small talk about a M4 sitting in the lot with a salesman.. he pointed me to the sales manager Chuck. Chuck asked me if he could help. I told him my story.. he said follow me. So he looked around the detail shop for some coolant, no luck. He then took me to the shop and asked a mechanic to help me out. They found some coolant and both went out to my car. They opened the hood and filled me up. It only took about a quart, so in the long run, I had no problem, just normal loss. I said thanks and offered to pay for the help. No one wanted anything! That was so cool! I have never been there before and they knew I loved my old 2010 BMW and was not buying anything. In todays world of "let me sell you something", most do not take the time to help others, when they have nothing to gain. THEY DID Help! Now when I need service, that I wont do myself, I will be definitely going back to BMW of Sewickey! I will also tell others my story. All that is better than a little profit ..that they didn't even get, from a gallon of antifreeze. Thanks again... read more

This dealership has the best BMW Master Techs in the area (which is something most people won't or can't express to the public). I, however, have experience in the field of Automotive maintenance and repair and can assure anyone this dealership has the best BMW technicians but more specifically Master Techs and / or ///Motorsport technicians so if you are wondering where to take your F80 ///M3 for a Dinan Tune and coilover installation; Seek none other than Sewickley BMW. read more

Purchasing our M340i was a breeze at Sewickley BMW. Gregg and the entire staff were extremely helpful and made our purchasing experience smooth. They didn't make us feel pressured and were more than patient with us through the whole process. We can't wait to purchase our next car from here! read more

their sales managers have a ego and they think they are selling ferrari's I sent them 3 emails rgd a interest in 2 cars no reply I also went there twice to buy a car and treated me like a nobody even though I own 2 bmw's. All the sales agents know that everyone goes to P&W, A&L and Rahal as the service is much better and the agents actually know about the cars they sell. read more

The service department is not very good. The last 3 times have had us seeing red. Horrible. This last time, I had them check my 2009 535 for a check engine light that keeps coming on. They said that there was an error that occurred 28 times for the fuel pump and 1 time for the low pressure fuel pump (I have the printed report in front of me). They said that they couldn't fix it until the check engine light stayed on all the time. I'm not sure how many times it takes for them to figure out that there is a problem with the fuel pump, but I guess that it has to be some where more than 28 times. How many faults on the fuel pump does it take to figure out that there is a problem? Is it because BMW figured out there was a problem with the high pressure fuel pump in the late 2000s and they extended the warranty to 10 years on it and now mine is right about that point. Maybe if I take it back next year they will say there is a fuel pump problem and then charge me for it since then the warranty will have expired. read more

THE place to go in Pittsburgh for new or CPO BMW purchases. Ask for Scott, he is everything you could hope for and transactions with him are astoundingly painless. We're on to our 3rd BMW now from them and will head straight back for the 4th. And they will service your car while you're away at the airport with free pickup, wash and return. Stellar all around, just schedule far in advance for service as they're busy. read more

Recently leased a new Porsche from Ron. Great service. Professional but relaxed. Highly recommend this dealership.

Christian (head of service) was a gem to work with. Highly recommend BMW service at this location.

Smooth, painless transaction. No surprises...Scott made the sale very straightforward.

Great people here, they listened to what we were looking for in a luxury car and after visiting other dealers in Pittsburgh these guys know BMW unlike anyone else in town. From the sales side we had a great time buying our new X3 last year. The whole crew from the finance department making paperwork super fast and accurate to good explanation of all the controls and feature by the product Genius Matt. My first two service experiences they came picked up the car for maintenance dropped a loaner car off and returned back with my car clean and repaired right the first time. Maybe some people just can't be satisfied in life, but our experiences have been top notch and will be returning and referring all here for BMW service. read more

I worked with Chuck and I couldn't have asked for better service. He was thorough in explaining the features on my car and ensured that I had all of the information I needed for my new lease. I even left my parking pass in my old car and he delivered it to my office the next day. It was a great experience! read more

Hyper expensive service. You won't believe what break work costs!!! Also stay clear of "certified " pre owned! Bmw does not stand by the quality of their products and the dealerships are 10 times worse. What ever you save on a used vehicle is spent 4 times over on maintenance and service cost. I will never buy Another BMW again. Absolutely worst car decision I've ever made. read more

I owned a 2011 BMW X-3 and 2008 Porsche 911 4S both purchased from Sewickley Car Store. I wanted to trade them in and buy a new Macan. The manager at the Porsche location, whom I discussed this with, never got back to me. Complete indifference! I traded my X-3 in with Rahal and bought a new Mercedes. Kept my 911. November delivery for the new Mercedes GLC300. read more

Great experience, great people. From the time we walked in they made us feel welcome. The deal was easy, very little back and forth, they actually made it fun to purchase a car. In the end we saved thousands compared to the "best off possible" from Rahal BMW. I wasted a lot of time at Rahal and very little time at Sewickley. I always dread buying a new car, the back and forth, spending hours negotiating but not here it was quick and straight to the point. Thank you for the wonderful experience of buying a car. read more

If I could give this place negative stars, I would. I went to look at an X5 and the sales consultant and "product specialist" were anything but helpful. To start out an entry level X5 doesn't have a back up camera which is very disappointing seeing the car starts at $54K. The sales consultant spent no time building rapport and the product specialist wasn't a specialist AT ALL! I have never personally owned a BMW so I had some questions about the rather confusing display the answer I received was "it's pretty simple, just point and click". He also was unable to answer any of the warranty questions about the vehicle. Long story short it cost BMW a sale and possibly a forever customer. read more