The good: This isn't meant to be a humblebrag but let me make something clear. When it comes to my 90's Golf, I am EXTREMELY meticulous. All regular maintenance and some moderate repairs are done by me with basic hand tools in a backyard or at the side of the road. Go ahead, DM me and I'll rattle off the car care history for the last 7 years accurately within a tenth of a mile. But one of the few things I know very little about? Air-con. Air-con, electrics, and transmissions are my automotive kryptonite.
When I bought the car nearly a decade ago, the seller advised the air-con did not work so he knocked a few hundred off the price. "Probably just needs a charge". Famous last words. Stupid me decided to "just live with it" but after the third time I showed up at my job an hour away melded with the black leather seat in a pool of swampass before even clocking in, it was time to get it fixed.
Around 2013, I took it to an el cheapo shop who will remain nameless. They tested it and said it needed the single most expensive component of any air-con system: the compressor. The joys of old cars. So I brought them a new AC compressor, a set of O-rings, Freon, compressor oil, etc. They were perfectly fine with using outside parts, although I acknowledge it's tantamount to bringing your own steak to a steakhouse and paying them to cook it. (Hint: go read my other shop reviews and figure out who I mean!) During installation, what a shocker! They called and said my s*&^ was defective and I could either take the car as it is or pay them $1100 to use their in-house own parts. Rather than keep sweating (literally) I just bit the bullet. They installed whitebox parts with a small warranty.
As soon as that warranty was up, whaddya know, the system was blowing more hot air than the shop. At the time I was dating a girl who smelled bad so as you can imagine, in the summertime this car's air-con had her looking like my man PigPen from Peanuts with the stink lines comin' off her and all. After taking it to ANOTHER local shop who will remain nameless, they basically vacuumed the system, recharged it, then charged me a few hundred and said they could not find any leaks.
By that point I'd "HAD IT UP TO HERE!" as old European parents say, wild gesticulations and all. So I did what my dumb ass should have done a long time ago. Buy a Toyota? No. Instead, I went online and researched why the air-con only blew cool on the highway but blew hot in traffic. Turns out on that particular model of VW there is an auxiliary cooling fan which cools the AC system. 1 mutli-meter, 12 volts to said fan, and $65 later I had it fixed my f&^$ self and you best believe I trumpeted that fact to my date-of-the-week. Unlike my ex, she smelled nice but she didn't really care.
You must understand this thing: There are two kinds of shops in this city. CRIMINAL and INCOMPETENT. Pick two.
So while I am ABSOLUTELY NOT a mechanic, you best f*&king believe the first time I went to German Auto Care, I played like I was a "hipster doofus" just to see if they knew their s&^t. They explained the tests they'd do. They called me later to advise that unfortunately, the whitebox compressor had failed and it would be pricey to replace. But they used only NAME BRAND OEM parts during the repair. Test passed!
After sharing that long ass story from earlier with George during payment, he said "You know what? Here, let's make the warranty 2 years" and then he put it in writing.
A few days later, something terrible happened. The air-con was blowing warm and I had a summer road trip to Texas in A DAY. Somehow, they took my car back in the next morning and by 6pm, it was blowing ice cubes again. A small O-ring had failed underneath the pressure sensor and all the Freon leaked out. The shop replaced the O-ring and recharged the system with Freon. What did they charge me? 0. They could have bent me over the barrel but the way they handled the issue should be enough to show you these guys are on point.
The bad: German cars are like a hot girlfriend. They're great when things are great. But when things get a little out of pocket look out because you're getting smashed in the wiener schnitzel. This is nobody's fault, that's just the way it is. Don't like it? Go buy Japanese.
The ugly: I don't say this pejoratively but these guys are not mere wrench twisters. They do electrical diagnostics on ALL German vehicles which as you may or may not know, is like doing surgery on a housefly. Their website speaks the truth. They have more computers than a goddamn Radio Shack back in '96. Thus, don't be a little &^%$# when the bill isn't $75 to figure out why cylinder 3 misfires only when making lefts on Mondays.
In conclusion: Go here if you want to deal with cool technicians not just grease monkeys who spin wheels on boring ass Hondas. But don't get mad when the bill comes because sometimes in life you get what you pay for. Nobody put a gun to your head and said buy a VW...bro. read more