Their scheduling is unacceptable, they're overcharging and their service is absolutely 100% unacceptable, I do not recommend. Subsequently heard from Jason on charge. So his rebuttal is accurate. My review is accurate. I prepaid for the part, visited five times to coordinate install, was SUPER accommodating. read more

Amazing work, super fast turn around. Excellent communication with my insurance and rental car company. Just really nice all around and their work is great. Very thankful there is a body shop in Truckee. read more

Had my front bumper repaired here through insurance. They did a phenomenal job. There was attention to detail, which i really appreciated, and the customer service is truly notable. The owner/staff are incredibly kind, competent, reliable and timely. Will definitely be coming here in the future. read more

I had my car repaired here after a hit and run. They did a great job in a very timely manner.

My Outback was sandwiched - rear ended and pushed into vehicle in front of me. The front bumper clips were knocked out line and sheered off. I took the car by Shepards on a snowy afternoon to get a professional opinion and estimate. Jason came out in about 6" of snow, adjusted the front bumper, went back in the shop, came out with THE Subaru clip, installed it, stood up, shook my hand and wished me "a good day". Are you kidding?!!! HIGHLY Recommended! read more

Our car was smashed up so badly that insurance wanted to total it at first. Jason &co worked within our budget and helped us find used parts to keep cost down, and had the car looking good as new within a couple weeks. They were extremely patient and helpful, and kept our situation in mind: each time we stopped by or called them, they helped us do what we wanted to do, not what would make them the most money. We're so grateful, and you will be too if you take your car here. read more

Shepherd's Auto Body - Body Shops Near Me - Truckee, California

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I would not recommend. I just got back from picking up my truck for autobody repair evaluation. My insurance company required me to have it towed there due to COVID instead of sending someone out to evaluate the damage. The car sat for three days before they could look at it. They got the quote back to me after 4 days, billing me for 3 hours worth of work and a $90/day storage to have it sit there for the 4 days. If they had said they couldn't look at it for a few days we would have gotten it towed down later in the week. The owner suggested that he "gave us a deal" when in reality he was just doing the job that we paid him for. I'm sure there are better places to go, don't waste your time with these crooks. read more

Horrible service..I was referred to by genes brother in law to do floors rockers and. Frame connectors and the quality of work is beyond bad!! He refused to fix mess ups from random holes miss drilled in floor board to unclean welds ..and turned from a gentleman salesman to a typical scam salesman...good shepherd he is not..and not nearly the man his brother in law is.. totally pathetic!!..do not got to these hacks!! read more

Shepherd's Auto Body - I don't know what you even call this...total hacks!! - Body Shops Near Me - Truckee, California

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These guys are awesome. They've fixed my car and my wife's car over the last couple years. Watch out in the Safeway and Mtn Hardwear parking lots. We both got backed into in these lots, which had us seek out the great folks at Shepherds. Their communication is great and their work is top notch! Next time someone backs into one of us in a parking lot we will 100% use Shepherds to fix it. Highly recommended for body shop needs. read more

They aren't always so good! I was T-Boned and had my truck taken to these guys. They fixed the Destruction well but I had to fight for a PAIR of tires( one was destroyed)! YOU DON'T MISMATCH TIRES ON A 4X4!!! Art should know that!! I had to DRIVE TO RENO to get the tire myself!!! Then, they didn't align the wheels so now, ONE YEAR LATER, I have to buy a full set of tires!!! Body work good? OK. Customer service and doing the complete job? NOT EVEN CLOSE!! Not only have I reviewed this place, I TELL EVERYONE ABOUT THEIR WEAK SERVICE! I'D RATHER GO TO RENO!!!! PARAMOUNT IS AWESOME!!! read more

I found Shepherds through Yelp and it was such an utterly fantastic experience, I plan to get into more fender benders just to give them more business. I brought my car in for estimates on two issues: a 3-foot-long superficial scratch on the passenger side acquired in the gym parking lot (not my fault) and a front bumper that wasn't sitting flush after I'd tapped someone at a stop sign (totally my fault). Art, who I presume is the owner, asked me if I had some time, then took my car around back and had his guys fix both problems in 20 minutes, then refused to charge me. (Mind you, I have a raging cold and I'm pretty sure I forgot to brush my hair this morning, so this level of service was clearly either out of pity or simple goodwill.) Art asked only that I come back when my car was in more dire straits. You better believe I'll keep that promise. read more

We went skiing last weekend up in Tahoe and had the unfortunate experience of hitting ice and sliding off the road and hitting a fence pole while going down a hill close to Truckee. The car was in bad shape, we got towed into Truckee and dropped off at Shepard's Auto Body, they were kind enough to do some emergency work for us and bend everything back into place so we could continue our journey. We couldn't leave the car with them otherwise we'd be stranded so they really came through and gave us the quick fix we needed to get back on the road. We had some pretty hefty damage but they were able to straighten it all out and we drove off without any problems, just need to do some paint/panel work once back in L.A. Thanks again, Aaron. read more

AMAZING!! My truck with over 100k miles on it was sideswiped a couple weeks ago. The entire right side and front end were destroyed. I got some quotes from Shepherds and other Auto Body shops. Shepherds gave the best price coupled with great service. The competition just looking at it and gave me a number. Art (the owner) took his time to look it over explain things and a good quote himself. When I got my truck back it looked like new. The paint had been rejuvenated, even where the truck wasn't hit. They even detailed the inside along with wheels and tires. I cannot recommend them enough. Id give them six stars if i could. Jon read more

Got into an accident on the way up to Truckee. I was pretty hopeless - the damage seemed substantial and I was going to have to pay for the repairs out of pocket. Jason worked with me to find the most affordable solution, and was very resourceful in doing so. He understood my situation from the beginning and kept it in mind every step of the way. We had several discussions throughout the course of the repair where he explained my options and made recommendations. The repair took a bit of time but happy to make that compromise in exchange for an inexpensive repair solution, which Shepherd's definitely delivered. Very happy with the end result. Made a stressful situation much easier to handle. read more

1) Terrible coordination/communication 2) They quoted 1 week for the work. They took 30 days and would have taken much longer had we not continued to pressure them to finish the work by the time our rental car needed to be returned. 3) They did a terrible job. The car was brand new (2018, 6 months old) and when we got the car back the seals were broken so it now gets moisture inside and the paint job was clearly rushed and very poorly done. Even has an expert I noticed it was terrible. The shop we had install the clear bra after said it was the worst paint job they'd ever seen. So frustrating and upsetting to hear. 4) They never finished the work. They returned the car to us the same day the rental car was due back and told us to bring the car back so they could apply the clear bra that needed to be replaced. We would never bring our car back to them. Stay away! read more

These guys rock. I took my 05 Dodge ram in as it had been hit in the rear quarter panel and the front bumper. Their work is flawless. I was hesitant as to how well they would be able to pull the dent due to the type of damage. It looks better than before. Paint match was perfect, quality was excellent, and service was top notch. These guys are the real deal and I would not hesitate to refer anyone here in the future. They earned my business and trust. read more

Pretty bad experience. Told us it would take 2 days so dropped on a Wednesday. A week and a half later it still wasn't done, so we owed the car rental company 250$ instead of 50$. Then there was a mix-up where they told the insurance company our car wasn't there so when they didn't get the payment on the day of completion, they told us they wouldn't release the car to us. Insurance co. said they would send the check that day, but owner made us pay for the car repairs out of pocket to get it back, and had to wait to get insurance funds sent to us to break even. We try to keep things local, but definitely would not go back here. read more

Three times they have not returned my calls or provided quotes after inspecting my car. Disappointed, especially because I was referred here by my mechanic who I love. read more

The workmanship is superb, unfortunately the place seems to think that your insurance will cover a rental car indefinitely. A four day job turned into three weeks whereas 11 of those days they never even touched the car. My insurance company now will not automatically insure me year to year. This is USAA! All because the auto repair place abuses our auto insurance and assumes it hasn't any consequences. It does. The sad part is Jason does a good job and if you have a second car as a backup great, otherwise expect at least a month to get your car back. That's unacceptable to us, now we have to worry whether next year when the policy is up for renewal that they keep insuring us. So yes good work, bad news is the blatant abuse of insurance rental car usage. read more

Got a paint match, paint job and some other minor repair help by shepherds, it was done in time, staff is very friendly and helpful ( even through me being very upset and stressed about the accident) They were very knowledgeable about the whole insurance process. Great attention to detail. 5 stars! Thank you again! read more

Jason and his employees were professional, punctual, honest and did a great job! Amazing attention to detail and just overall great experience. read more

Excellent service! They did a wonderful job replacing my bumper after I got rear ended. The work was done in a timely manner, and they kept me informed of the progress. They even washed and detailed my car! I highly recommend them! read more

These guys are great. I had a little "run-in" with our bear him and cracked my tail light. Just before the holiday weekend, they were able to order the part and get it fixed the next day at a reasonable price. Great people, great service! read more

I brought my car in for repairs on 2 separate claims. Had the potential of being a insurance pain in the rear. Not for Shepherd's. They handled the insurance and repairs like the pro's they are! Car looks great. read more

Unfortunately have had quite a few fender benders in the past and shepherds has always done an awesome job. Yeah sometimes wasn't always done exactly when expected but that's the way it goes. But mostly it was done ahead of schedule. The shop doesn't have the parts on hand they have to order them and rely on the dealer to get them to the shop which doesn't always go as planned. Not to mention the insurance companies that they have to wait for for approval. It's a process. And for all the negative posts I know Jason would give you his personal car for a loaner for free if he had an extra. And as far as being expensive go get fuel or groceries everything is more expensive on the hill! So don't believe everything you read until you hear both sides. Some people are just crazy and expect things for free. I WOULDN'T GO ANYWHERE ELSE! I WISH I COULD GIVE THIS PLACE 10 STARS! read more

Visited Shepherds after a collision and they were so helpful. Peanut took great care of us. Recommend!

The staff here is super helpful, very friendly and extremely great at what they do. I had been hit in a parking lot and they managed to order the part and get it fixed in a timely manner!! Thanks! I am a local and if the unfortunate happens again this will be my first stop! read more

Quick, friendly, honest! I brought my 94 4Runner in, the color was blended wonderfully and everything looks like new. Thank you!!!

We took in our Impreza for work last November after hitting a deer at Gold Ranch. The body work they did was amazing. It was absolutely painless from start to finish. The car came back looking better than new and a lot faster than we ever expected it to. Everyone there was helpful and polite. Although we hope to never have to come back (due to a car crash) we will definitely come back here if we do. We recommend to all who ask to for a great place to take your vehicle to. read more

A friend recommended this ship for auto body repair and I'm glad I listened! My car was side swiped and the side was smashed. They had parts ordered before I had my car in, fixed it quick, and even detailed the inside and out. My car looks new! Good place read more

Totally a fan. Customer service was great, fair pricing, immediately got my bumper on the truck pulled back in line enough to use it until it could be repaired. Took care of my wife's Highlander as well after a close encounter with a snow plow this winter. I hate to keep coming back (but we keep getting dents and dings living in the mountains!). Every time one of the cars needs body work I would not go anywhere else. Fair and professional and quality work. Thank you to Jason and his great team. read more

My car was broken into while on vacation at lake Tahoe. Glass broke out of back window. Nobody in or near Reno carried a replacement window to fix my car before driving home. Brought the car to Shepherds and they set me up with a temporary fix. They were very kind. I wish these guys were located in Boise Idaho so that I could give them on going business. Thank you guys at Shepherds! read more

I brought my car to Shepherd's on recommendation from my Insurance agent and I am pretty sure that I will be calling the same agent to refer me out for everything! I met with the very courteous owner, Art, and he quickly emailed me an estimate and then went out of his way to email the photos/estimate to the insurance company handling the claim so that they could forgo having to meet with me for an appraisal. It was super-convenient that the shop worked so well with Progressive and my body work was done flawlessly and earlier than promised. If you have ever had repeated experiences with auto-body shops, you know that this is rare, even for the simplest of repairs. To top it off, they gave my car a nice vacuuming. I am stoked to have quickly found an excellent auto-body shop! read more

Great to work with - gave us a very reasonable estimate and were willing to work with us to make it as economical as possible with still great results. read more

After someone ran into me I needed a local auto body repair shop in Truckee. I took my car to Shepard's and was very impressed with their customer service. They definitely went above what they had to and buffed out a scratch on my bumper that wasn't caused by the accident, then repainted the whole thing. The repair work looks great and I would totally recommend taking your car here. Art (the owner) is very professional and helpful. He even special ordered a part for me that had nothing to do accident. read more

Good peeps! Seriously, I highly doubt the owner flipped anyone off as one review states. I highly doubt the owner of this shop would not help to do as small of a job needed or as large of a job needed. Lol, the guy who's review bad mouthed this establishment also said to take your car to advanced auto body down the street instead, LMAO, really!!!!!? I would stick with shepard's and that comes from my experience living in this area for 60 years! I can however, see shepard's not completing a job some amature started if shepard's thinks it is a liability to his shop ie, frame work, welding issues...i dont know but, if he turns down work, my educated guess is, it would be for a warranted reason, such as that. I have gone here when necessary and have ALWAYS ALWAYS been received with the upmost in customer service. I am not in the auto body repair business, I can not speak for the work they do. I can however, say that the owner takes what ever time is needed to answer all questions and to do what appears to me, to be a, TOP NOTCH! GOOD AS IT GETS JOB! Also, if you look down the list of reviews...it should be clear that, this auto body shop, strives toward customer service. if you haven't noticed, customer service is fading away in the market place. read more

While on vacation in Tahoe I managed to run my car into a cement pole. While the damage was not that bad, it was affecting the tire and needed a quick fix so I could just drive home. 5 stops later, Shepherds helped me out greatly. I told them all I wanted was to be able to drive an hour and half home without anymore problems. I didn't care about the aesthetics of the car at the moment. Free of charge and within 15 minutes, they made my car drivable and we were on our way, and it actually looked better than before. I would choose Shepherds Auto Body over Advanced Auto Body & Frame any day, as they told me it would take them 2 hours and $100. Shepherds service was heartwarming, thank you guys! read more

This is the second car that they have had to repair for me in the last 8 years. They do an excellent job! Above and beyond. They were polite, thorough, easy to work with and had my car back to me as promised. They just did a beautiful job and I will recommend them to everyone. read more

Living here in Truckee, it is sometimes hard not to be pissed off at the businesses and restaurants that charge ridiculous prices that I believe are tailored for "tourists". But there are some businesses in town that are truly awesome and take good care of their customers because they are local. SHEPARDS auto body on West River St. Is one of them. I had some minor scratches on my new car (from me being stupid and leaning against car with "bling on my jeans") I went to the OTHER auto body shop on West River and they wanted $140 to rub the scratches out.. So I went to Shepards and Jason took my car in, spent 30 minutes on it, got almost all of the scratches off, washed it and said NO CHARGE!!! Just want to give a shout out to them... Give them your business people! read more

If you want an auto body shop that cares about its customers, dont go to Sheperds. If you want the shop to communicate with you about the progress of your fix up, dont go to Sheperds. If you want a shop that will call you back when they say they will, even after a few days, don't go to Sheperds. If you want to get your car fixed to completion instead of just partially, dont go to Sheperds. They had my car for 2 whole months, and they never once called me back when they said they would make a note of it. (I waited days for those calls before I called again) The whole thing went from a 2-3 week job, to a month and a half, and eventually 2 months. When I finally went to pick it up, I was told they had a few more little parts to put in, like the plastic fastener that holds the drivers side of my front bumper, the engine cover, a few more fasteners under the hood, and so on. I was told they would call me when they got the rest of it in. They never called, they never responded when I called, and even when I left messages they never communicated back to me. I would never recommend this place, and I'll never go back. They're over-priced, they seem to be perpetually stoned, and they claim the customer is their number one priority. What a joke. Jason is probably a really good guy, and the lady at the front desk, Nola, is very nice but if you try to do business with these people, you will be disappointed and aggravated the entire time. I've been through similar fix ups with other shops, I've never had such a negative experience like I did with Sheperds. read more