I used this funeral home for a relative's funeral in 2013 and they did a great job. Flash forward…read moreto today and the funeral home has changed hands. I'd say the quality has gone way down hill. When you call the phone number you get transferred to a central call center and then they eventually call you back. The staff made a poor attempt to pretend to care about you situation and they will try to milk you for as much money as possible. I'd shop around and avoid this place. I'd also try to find a cheaper casket online as opposed to their cheapest option which is $5000.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Opinion of Jeff Taraschke. Recently my family chose Groff Funeral home in Milan, OH to lay my…read morefather to rest. I am sorry to say the services provided by Groff Funeral home staff were an unmitigated disaster in virtually every aspect. Starting with the obituary the funeral home staff published inappropriate and factually inaccurate information, that was not agreed upon by the family in the obituary. Two of the family members named in the obituary called them to remove the false information and advise the staff the information was not agreed upon. The funeral home staff refused to change the information. The manager explained since our mother approved the wording of the obituary and she was financially responsible for paying for their services they would not remove the information from their website they knew was false. The manager made it clear she only cared about money and she did not care how much distress it caused the rest of the family. The manager did offer to publish a second obituary (for an additional fee of course) to correct the lies they published, but I had to call back later for the price. When I called back later for the price, the staff member who answered the phone used the opportunity to berate me and tell me how offended she was that I would ask to have the inaccurate information removed. When my family arrived for my father's viewing my father's casket was open. While preparing my father for the service the funeral home staff drastically altered the appearance of my father so much, so he had no resemblance to the man who I was with days before when he passed away. It is understood some change in appearance occurs after death, However, I would later learn my father's drastic change in appearance was a tell-tale sign of a botched preparation, failure to follow industry standard, and / or cost cutting measures by the funeral home. In this case, the entire family agreed my father was so horribly disfigured by the funeral home staff, we had to make the decision to close the casket. Additionally, for the viewing, hundreds of friends and relatives came to show respect to my father and family. The reception line stretched out the door and down the block. The funeral home staff was completely unprepared and provided absolutely no organization. Van loads of mourners who traveled over an hour from Cleveland were forced to leave without paying their respects to my father and our family due to the funeral homes staff lack of preparation. The following day, the funeral service for my father was also "standing room only". Again, the funeral home staff stood around and did absolutely nothing as family members and pal bearers scoured the church to find and set up folding chairs for the overflow of guest causing a delay in the service. As part of the funeral home "services" they offered to broadcast the funeral service for my father on Facebook Live for mourners who were unable to attend the service in person. Unfortunately, even this was ruined by funeral home staff. The camera broadcasting the service was pointed in the wrong direction for the entire service. During most of the broadcast all you can see was my fathers closed casket and an empty lectern. Funeral home staff made no effort to correct the technical difficulties. You could not see any of the family members speaking about our father and of course the sound quality was horrible so you can barely hear anything which was said. Finally, throughout this entire ordeal not a single member of the funeral home staff spoke to me even once or offered their condolences on the loss of my father (his only son). I urge you to consider what I have shared and use another funeral home to avoid these money-grubbing and unprofessional shysters.

From the owner: At Groff Funeral Homes and Crematory, we take pride in providing families with exceptional service…read moreat difficult times. Our family owned business has been serving the Sandusky, Huron, Milan and surrounding communities since 1902. When you have experienced the loss of a loved one, you can trust us to guide you through the arrangements necessary to create a meaningful ceremony that celebrates the unique life being honored. Our staff is committed to providing your family with the highest quality care and service in your time of need, and we take pride in our responsibility to lighten your burden as you take the first steps toward healing and recovery. Our Milan Chapel is located in the heart of the village of Milan, and features antiques that represent the rich history of this special town. Our staff is always available by phone, and our main business office at our Sandusky Chapel has extended business hours for your convenience.

They are the absolute best at what they do, caring, compassionate, understanding people. The people…read morethat work there are the best, the facility is well maintained, just great all around.

I wish I could give (0) stars. Our family had a NIGHTMARE, HORRIBLE EXPERIENCE at Anderson in…read moreAdrian! I would NEVER EVER WORK WITH THEM again. Some guy named "Jason" literally refused to let us get some ashes for our departed brother, becuase others made a claim of kinship, but allegedly never verified. He laughed at our family, and became combative, not de-escalate, but combative, while we pleaded to let us LEGALLY get some of our departed brother's ashes! Jason should be ashamed of himself and honestly should be FIRED or at least APOLOGIZE the grieving family! My god!

My husband recently passed away and I can't say enough wonderful things about Toftt Funeral Hime…read more Jordan helped me with preparing and prepaying for every detail. My husband wrote his own obituary and expressed what kind of casket he wanted. Jordan was able to fulfill all of his wishes. Steve Toft came to the Concord Care Center when he passed and used such care and kindness as he was taken away. At the burial everything was perfect. I am so grateful to them for doing taking care of every detail in such a caring way. I would recommend them to you if you're looking for value and quality!

When my Dad died, I call ed around to a bunch of funeral homes. They all did pretty much the same…read morething so I went with the people that made me feel welcome. It made all the difference. And I had no idea how beautiful their Event Room was. It made the memorial service absolutely perfect.