Would totally recommend this dealership!! The staff is really great, especially the sales person…read morethat I worked with, Dustin Lackey. He's not your ordinary sales associate, he will go above and beyond to help you find the vehicle of your needs. Him and I had been working together to try to find the right truck for me, since January. Always had a couple of options for me to pick from, and was very patient with my decision. I drove an hour and a half one way to make my purchase. Would totally do it again and I look forward to future purchases and working alongside Dustin. If you need a vehicle, look no farther than Laura Chevrolet Buick GMC, and go see my guy Dustin!!! Promise you, you won't regret it!!

Called in because I saw a minivan on cars.com that my wife and I were very interested in. Got…read moreconnected to Trent in sales and from the first moment this guy made sure the experience was A+. He got mule a video, tested and showed every feature we asked about to verify (yes we had the sticker but still we've had issues in the past with other cars at other dealerships). Not once did he get annoyed with me or my wife asking questions, asking for more pictures, etc. He even showed us any scratches or anything he saw (used vehicle) and made sure we would not be surprised (we live far away and wanted the car transported to us). After that we decided to move forward and bought it! Throughout the whole process he kept us up to date and made sure the vehicle was clean and ready to go. It got here safe and sound and exactly as he showed us. I would definitely recommend this dealership and especially working with Trent. Great guy, great experience!

Saw a Gladiator I wanted at thier dealership on a Saturday morning . Called and was transferred to…read moreHunter who was attentive and helpful. I live over 2 hours away so he checked to make sure the truck was still available . Hunter also went out in some not so nice weather to make a video to text me about the truck. He had the truck ready for me to test when I arrived . I feel I got a fair trade in value and a good price on the Gladiator. I did have to wait some time on the finance person but it was a Saturday and they were short staffed in that department . I was not forgotten and Hunter checked in on me to let me know how things were moving . Will buy again . Worth the drive.

Update: Since posting this review, my wife received a follow-up call from an individual named…read moreEthan. While he is not the General Manager, he stated that he had been made aware of this review. Instead of offering a solution or attempting to rectify the situation, Ethan attempted to use our review as leverage to blackmail us into silence. To be crystal clear: We are not looking for anything beyond the original equipment that our 2025 Jeep Rubicon X Gladiator was documented to include. We simply want the missing Bluetooth speaker that was specified on our window sticker at the time of purchase. The initial dismissiveness from our salesman, Jeff Kohler--who made excuses about his commission rather than solving a verified equipment error--has now been compounded by this unprofessional behavior from management. Being pressured because we chose to share our experience regarding missing equipment is an unacceptable way to treat customers, especially after being repeat buyers. We stand by our original assessment: proceed with extreme caution if you are considering doing business here. We bought a brand-new 2025 Jeep Rubicon X Gladiator from this dealership six months ago. We were repeat customers and actually planned on going back in the future to upgrade my truck. Recently, after watching some videos about the Jeep, we realized it was supposed to come with a detachable Bluetooth speaker. We even pulled the window sticker that came on the vehicle to confirm it, and sure enough, it was supposed to have it. We checked our vehicle, and it was completely missing. Thinking it would be an easy fix, we called the dealership. Instead of receiving basic customer service, we got a firsthand look at how poorly they treat customers "after" the sale. They made us feel like we were lying and we felt entirely dismissed. Jeff Kohler, our salesman, didn't seem to want to figure out how to help us once he was told "no" by the person he spoke to. Instead of trying to find a solution, he threw it back on us, saying, "Well do you want me to write a check out of my own pocket?"--before having the audacity to add that he only made 100 bucks off the sale. He was incredibly disrespectful to my wife and made her feel so dismissed that she did get upset and rude, holding her ground until he was finally willing to transfer her to someone higher, which he stated was the general manager. As a 20-year Marine Corps veteran, I have lived my life by a strict code of honor and ethics. To be treated with such ridicule and essentially called a liar over equipment that the window sticker proves should have been in the vehicle from day one is unreal. I will absolutely ensure that all my veteran buddies know not to waste Jeff Kohler's time--or their own money--at Laura Jeep. Steer clear of this place if I were you!

While traveling from AZ to MI to take my daughter to university, we stopped in Stanton MO for the…read morenight so we could see the Meramac Caves. As we arrived at our hotel, the battery warning light came on. We kept the truck running and checked in. Then drove back to Sullivan to get help for the truck. Unfortunately the alternator went out completely and we were stranded. I called my insurance Co for a tow and the truck was brought to West Bros Ford Dealership. It was 7 pm so they were closed. Our tow driver parked the truck in a well lit spot that had security cameras. I returned in the morning and spoke with Andrew who agreed it sounded like the altenator but would run a diagnostic to make sure our trip wild be safe. He arranged a car so we could get some breakfast. He called with the quote while we were just leaving breakfast and gave a time frame for the work. Andrew was very professional and courteous. West Brothers Ford installed a new alternator and we were on our way in under a half a day. As a long time Ford customer, I am grateful that the Ford company affliates with caring and honest mechanics. I am especially grateful to Andrew who went out of his way to minimize our inconvenience which allowed us to see the beautiful Meramac Caverns and get on our way. Thank you!

You want good service from a salesperson that actually cares and "listens" to the customer??!! Go…read moresee SONNY CARROLL! You will not have a better buying exp!!