Our camper brakes locked up after we had just replaced all 4 total brake systems at Camping World…read moreChurchville, NY. Phil Muth at i90 Towing, Trailers and Tires told us to come on over and he'd see what he could do. Luckily, he took us right away without a scheduled appointment and replaced the blown-apart brake drum! He was friendly, thorough and completely professional. How lucky we are to have stumbled across such an amazing mechanic. Highly recommend for outstanding service!

Had a great experience from the minute we walked in the door. They went through each option with…read morethe pros and cons and helped us narrow down what we wanted. Andy was quick and professional with our paperwork. Would definitely recommend checking them out.

We were on a road trip from Illinois when our van caught fire while driving through Milton. We…read morecalled Jim's and they sent a tow car right away. We let them know we were planing on coming home just a few days later and they made sure our car was fixed and ready to go on time so we weren't stuck in Wisconsin. They really helped make this a less stressful situation. The staff was also very kind. Thank you guys so much for saving us!!!!

On our way up to Northern Wisconsin for a camping trip, my husband and I were stranded at a gas…read morestation in Newville, WI. with our kids because our mini van's alternator went out. We had called at least 5 automotive companies and 3 tow truck places to assist us and they all flat out said "NO". Jim's was the only place in the area that answered our need and not only came within 15 minutes but towed us back to Illinois so we could have the support of our family around us while our car got worked on. It was a Friday at 5pm and the after hours charge was minimal. Their prices are set and affordable. We were charged for the mileage to our location, but they didn't rake us over the coals. Our driver was incredibly helpful, he waited for our family to grab our 4 children and then let us ride in the cab with him. Absolutely 10/10 services. I can't thank them enough!

This place Rocks! the guys are great, personable, knowledgeable, know what their doing and most of…read moreall the price was so fair. They did some research then gave it an alignment, and recommended adjusting the camber. it fixed my problem and the wrangler now goes down the road perfect. Thanks again for the exceptional service, and answering all my questions. When was the last time you were happy to pay your Mechanic. KO

Had work done on my Car- not a 4x4 done at J&L. Got the work…read moredone the same day, and under the quoted price$. highly recommend this business for suspension work. easy to work with, work done on time, good prices!

I broke down on a trip from Chicago to northern WI. I showed up at Steve's told them what happened…read moreand they immediately looked under the hood and diagnosed the problem. They got the part and immediately fixed my truck. i was back on the road in just over an hour. They also have two beautiful German Shepherds and allowed my daughter to give them treats and pet them while we waited.

I desperately needed new brakes and rotors and an oil change. I was new to town and Steve fit me…read morein, despite it being a very busy day for them, because it was my only chance - I work very long hours and this day I happened to be home sick. Because I lived nearby, he even had someone drive me home while they worked on my car and then returned it to my driveway. They were friendly and price was right. Good people. Good work. My car sounds like new.

Truck repair big rig fixed our truck really fast the quality was great and the value really good…read more I recommend this service to everyone he did a great job no complaints about their service everything was all good.

Watchout for what you are getting…read more Took my 1988 Jacko pull-behind trailer in to get a bracket fixed, a one hour job I was told over the phone. Got my trailer back with a bill of over $1800 Dollars. I felt stuck agreeing to that but it was only after I told the manager that I wasn't going to pay over $2000 Bucks. Their charge was much higher. Big Rip - Off !! They had me over a barrel.

Excellent establishment! The team here is incredibly knowledgeable and handles everything with…read moreprecision. I had a hitch installed, and they made sure all the factory-installed components were integrated seamlessly, ensuring everything worked perfectly. If you're in the Madison area and need a hitch installed--whether for towing or a bike rack--I highly recommend them over anyone else. Definitely steer clear of U-Haul!

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

Horrible experience! Spent over $400.00 only to have vehicle not run and told it would be 3.5k - 4k…read moreMORE to get it in running condition. Who does that? (sigh) "It's not my fault" was the response I received. Their customer service is less than desirable. I will NEVER do business here again and definitely not recommend them ever!

Alex and Jason know what they're doing. Never had an issue with getting my car fixed in the last…read moreyear of going there. Reasonable prices and great service.