this is a great gym very clean lots of equipment for a total body workout The staff is friendly and…read morevery helpful!

As a place to work out I would give this a 2 or a 3. However, customer service gets a ZERO! It's…read morenearly impossible to get anything done when it comes to membership or payment issues. I get free membership through my insurance and this year my insurance changed and I was converted to the Silver sneakers program. For some reason they are unable to process this and I have been locked out for two weeks. Four attempts to email support and three trips to a gym 20 miles away to talk to a real person have produced no results. And this is only my latest experience with this worthless customer service department. All in the effort to exercise at a place where machines break down and lockers dont lock.

Slimy, dirty, snake business practices. It should be apparent in reading all of the other reviews…read more They will continuously charge a lost or stolen card even without attending the gym( the payment will deny but they will build that credit balance against you). They will continue to build a balance and then send it to collections. They had been sending mine to the wrong address for a better part of a year. Spoke to someone from renegade who basically said "oops" you still owe that money. Absolutely awful. Please I beg you to stay away at all costs. Build a home gym.

Amazing store! Highly knowledgable staff, and great customer care. Plus massage, herbal natural…read moremedicine, and just amazing energy. Love this place!

From the owner: We have a retail location in Norwich which offers herbal remedies for pain, anxiety, and sleep, an…read moreessential oil apothecary, reiki, therapeutic art, wellness workshops and events, permanent welded jewelry, fitted toe rings, vintage jewelry, charm bar, and an optical department offering prescription eyewear. We have a second location in Gales Ferry that is all fitness based and they offer personal training with the main focus being injury prevention and meeting our clients exactly where they are and getting them to where they want to be. We offer one to one private training, small and large group private training, kick boxing, strenghth training, and yoga. We are growing and expanding our fitness offerings in Norwich this fall (2025). We are always growing and offering more and more to help our customers and clients feel their best and therefore live their best lives.

Easily the best gym in the region. You can look but, you won't find a better gym in eastern (if not…read moreall) Connecticut. Don't let the appearance fool you, the weight room is sectioned off from the athletics. NFC has everything from old school to modern equipment, and an area dedicated to CrossFit. Thanks to the friendly staff for showing me around and guiding me through the process.

Used to work there, old owners were great when it was Summit Fitness and Sports but new owners not…read moreso good nor was I paid by them what I am owed. They put a lot of crossfit equipment in what used to be the Fitness arena which good for the people coming from the new owners old gym, but bad for the casuals that liked getting away from the regular gym. Most of the equipment is outdated and unsafe and I have been out of there a little over 2 months and still have not updated most of it. They do good things for the kids however some of the coaches there have no buisness being around kids as one beat up a teenager (real role model google his name) and another... well..... Made national headlines. And working there? Sucked!! The personal trainer left over from the old ownership used to have our Co-workers text her and call her everytime this certain guy came in with friends.. The kicker?? She's married! Was like working in a junior high and she always tagged the girls name in the screen as very rude names. Also made fun of a lot of the members which is not cool for a personal trainer. This is all my opinion based on what I experienced working there.

Old ownership was great, but new ownership Norwich Fitness Center not so good. I also worked there…read more New ownership owes me money, old ownership always paid on time. New ownership raised rates but did not do much if anything to improve. Out of date equipment, but hey they have cross fit.. Not a good gym for beginners either, I watched personal trainer consistently make fun of people including one girl on the leg press machine that was in better shape than her. Only good part of the gym is they do good things for the kids. Just Google search the names of the coaches working with your kids, especially those not listed on their Facebook or website, let's just chalk it up to "They forgot to do background checks" keep the kids safe. This is all my opinion based on my personal experiences working there and being a member there

You get what you pay for. I'm still a member of this gym but as someone who owns several…read morebusinesses, I expect more from a family owned business. The customer service is sub par. The business model for this kind of gym is to make money off of people who statistically don't show up for what they pay for and these encounters only prove that to be true. Work on your approach to people.

Great people both owners and trainees. Targeted and laid back training to meet every age group's…read moreneeds, comfortable and welcoming environment. Charlie the owner, his family, and all the staff is great!

I was finally brave enough to try martial arts. ABD's expert instruction, safe and supportive…read morefamily friendly atmosphere, and sense of community made the 3 months I had at this school (before moving across the country) unforgettable. Of the things I miss about Connecticut, this is right at the top of the list. Awesome, awesome people.

The group exercise schedule is limited if you work a full time day job and are looking for Pilates…read moreor non-heated yoga. The instructors crank up the heat during yoga classes that are not designated at heated classes. There is no way to tell which classes will be heated ahead of time and there is no way to email the center to ask questions about the classes because the online "contact us" form on the website is designed so you can't read what you are writing. The people at the desk don't know anything about the classes. The new online calendar is difficult to even find classes and there is no longer a printable class schedule. Not so zen lately. Hope it gets better!

Most needed: monitoring of behavior and language in basketball court with guys 21+ up intimidating…read moreother players. A larger BB court. Or another indoor court. Pool is nice, tho. And the classes are great.

The Staff in the Norwich location is engaging and the location is very convenient for me. My…read moreconcern has always been the low number of available, well working upright bikes. I would guess that there were 6 or 7 bikes with 1 or 2 not working well or out of service. Since the recent equipment upgrade, there are only 2 basic upright bikes, and one has been out of service 2 times since installation. I am age 70, in recovery mode indefiniately, with nerve issues affecting my lower body (neuropothy), and hip trouble. Non-weight-bearing excercise is what I (and others) need. We simply want to remain mobile by hopping on the bike for 30 minutes or so and keep blood flowing to our lower extremities. Treadmill is not the answer and recumbent bikes are not comfortable for the hip. The Norwich location needs more upright bikes. Most staff that I have spoken to agree.

Great gym, very clean and well-cared for. Music is still unnecessarily loud. Speaking to staff us…read morelike whack-a-mole.