We ordered over $250 worth of lobster. The packing date was May 26 and it arrived on June 2. The lobster and the ice packs were warm. I emailed right away asking for a refund or a replacement. We did not receive either. They responded with- I put the wrong zip code on the order. I looked on the package and it was all correct shipping info. It pained me to throw it all away. Very disappointed!!! Going to Costco for lobster from now on. read more

Years ago, when the company was first starting, buying from them was a great experience. However, That was 15 years ago. Now, they suck. Last few orders were not that good, but this last one... Order placed for our traditional Christmas Eve dinner. Long/short, at noon on Christmas Eve, our dinner was sitting at a FedEx locality 14 hours away. I called FedEx and was told the order was delayed and would be delivered on Friday. These are LIVE lobsters, they are beyond dead at this point. $200 gone... Complained, asked for refund, per their guarantee and was told by "Moe" that no refund, but they would issue me a credit. Forget that, I want my money back !!!!!!! read more

This is a premier business to order fresh and frozen lobster from. I have placed many orders and have never been disappointed! Today I received an order of 12 frozen lobster tails. We are having a very warm winter, but no worries-the lobster arrived in the best packaging you can imagine. The tails are frozen and are in sealed bags, inside of a fully insulated box with a bag of dry ice that was still frozen. I indulge on occasion and take advantage of the tremendous sale they run year round. I have also ordered fresh lobster, shrimp, lobster meat and seasonings. Never had any issue and super quick shipping. Def recommend! read more

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This company is a joke. I completely question if they even have boats as they say that go out and get fresh lobster. What they sent me in the middle of a heat wave with very little insulation was two melted bags of ice and some lobster tails that were rancid. Then they made ridiculous demands to try and get some kind of replacement or refund Do not buy from this company. They are ridiculously uncaring and ripping you off every minute they get a chance. read more

This company has bad customer support and the company does not hold true to its word. I ordered 8 lobster rolls on Dec 8 with an Dec 24 delivery date to my home in southern CA. Today, on Dec 24 I received a FedEx delivery date to be Dec 27 - two days after Christmas. These rolls were the Christmas dinner for my family. I called the company (did not receive a call back) and I emailed the company and requested they send me a new order with FedExd or another provider with overnight delivery. They said they could not do that. I will never use this company again. BIG RIPOFF! read more

We ordered lobster tails and soup. The lobster tail did not taste right and we trashed them. The lobster bisque was more like lobster broth. It had the consistency of pea soup and zero lobster meat in it. . The clam chowder was good. read more

First try and best advice is: Don't do it ! Delivered a day late and thawed out! I spend 5 months a year 2 miles from Portland ME and know better than to eat old lobster meat frozen and thawed. I threw it out. I called Friday afternoon and no one at work to answer!! Really They called me the following Monday. I told them I wanted a credit and they said No. Lesson learned Just Don't Do It read more

I'm in WA state and have tired other live lobster suppliers in the past and always had a dead one or two upon arrival. I've tried Get Maine Lobster twice iin the past month for milestone birthday celebrations and have had all lobsters arrive alive and well. The second batch I kept alive overnight because I didn't want to chance a Saturday delivery going haywire. All of those stayed alive in my refrigerator overnight. The people at my parties loved them! In addition, their prices are very good and communication is great! They're my new source, although it will be awhile before I place another order because these are a special occasion treat for me. They have my trust and continued business. read more

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Ordered 11/12/2024 for 12/18/2024 delivery. Never came. Hosting a dinner tomorrow night and now I have to try to find local Maine lobster! I contacted them on 12/18 "Where is my order and where is the order delivery confirmation". Very disorganized and never shipped it. Done with them. You spend hundreds and count on a delivery. Don't buy from them! read more

Would rate this company as a "zero" if available. Ordered 4 tails 5-6 oz with a BOGO free - about $175. - for a holiday party. Tails arrived in torn, worn plastic bags, tails were smaller than advertised with discolored centers and looked old. After jumping through hoops for the customer service rep with dates, times and pictures, they finally offered a $25 credit. We have discarded all 8 tails and have a greater appreciation for what this company calls "customer satisfaction". I will be looking for another seafood company - you probably should too - maybe COSTCO. Sambolini read more

Get Maine Lobster - One customer service rep said "go ahead and eat it" another said "just scape out the dark stuff". Still debating which . . . - Seafood Markets Near Me - Portland, Maine

Ordered a dozen lobsters several weeks prior for arrival on Christmas Eve. The company uses FedEx which currently is one of worst shipping services in the world. Items shipped on time from the company but failed to make it to my address on Christmas Eve as expected. Was supposed to arrive by 10:30 a.m. on December 24th actually arrived December 28th end of day. FedEx claimed they had the wrong address. Get Maine Lobsters asked me to confirm my address and it was the correct address. Needless to say Christmas Eve dinner was a disappointment and the scramble that ensued to get the dinner party back track was a bit rough. I know Get Maine Lobster had no control over FedEx, except for selecting a garbage shipping service to handle all their shipping, so I really had no issue with them until it was time to get a refund. I paid for insurance Incase anything went wrong I would get my money back and Get Maine Lobsters would get paid no matter what. Where my issue comes in is that I paid $355 for these lobsters to arrive on Christmas Eve instead they arrived on my door step nearly 5 days later and the contact at Get Maine Lobster told me to open the box and inspect the contents as a requisite for the insurance. Turned out to be a fairly gross ordeal. I sent pictures of the box full of rotten corpses and they asked if I wanted them to refill the order. Having lost my taste for a rematch with FedEx and still annoyed over the whole ordeal I chose not to have more sent. I was then informed that I would not get a full refund. I would be stuck paying for shipping and insurance. Approx $43 and still left with nothing. My issue on this matter is that Get Maine Lobster received full reimbursement for the failed shipment including a sizeable profit and I still have a box of spoiled rotting seafood on my door step and I am out $43. Their unwillingness to make this right, especially after they receive full reimbursement is less than satisfactory. So buyer beware .... I recommend you find a local store that sells live lobsters and buy them there. They will most likely be cheaper and you will know exactly what your getting. read more

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I ordered four 6-7 ounce tails. Instead, I was shipped three small and one large tail, 23.4 oz in total. I received a $45 refund, but I don't trust them to do anything right and I'll never order from them again. read more

Received the lobster roll 4 pack as a gift from my sisters: I'm sure they paid a bundle for it. Everything arrived frozen, as it should. I'm in AZ, but grew up in CT, so I know what good lobster is. After thawing, I'm left with a STINKY mess of -some- claw meat and a lot of mushy pieces. Yummy!! Really? This is what you want to send people as a product??? read more

#1. Ordered eight 6-7 oz. lobster tails. Received them promptly but the average size was 5.8 oz. (Still paid full price though). Had to have them delivered because I don't live just around the corner. I will, and do, pay additional for quality food but if I'm shorted it does get my attention. #2. Even though my state, nor does Maine, charge sales tax on food items they stuck a "gourmet tax" on the product! I contacted their competitors and they don't charge this "tax" and neither does Costco or Amazon. So what's up with that? A little extra pocket change? I figure that between the overcharge for the lobster and the BS tax they have attached I should be due a couple of 8-9 oz. lobster tails, but that won't happen. You know what they say: "Fool me once, your fault. Fool me twice, my fault. We are still in negotiations about these items but for a first-time customer they have made one hell of a first impression! read more

Live out if state now but I grew up in Maine so I know what good lobster tastes like and this isn't it. Received a gift certificate so figured we would try this company and we won't do it again. Super expensive and the price does not include shipping , which gets tacked on. Lobster tails arrive frozen and are grainy once cooked, hardly any edible meat. read more

We had it shipped to CA, The lobtser was fine, but the rolls were like someone returned them and then they shipped them to us , They were like a rock, at least a three or fours days old, I have pictures, Will never buy again, I should have read the reviews first i guess read more

Get Maine Lobster - Seafood Markets Near Me - Portland, Maine

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I have tried several similar companies and have had little success. My complaints are usually because of shorting me on weight. The last place I tried shipped 10.8 ounces in place of a pound. So I decided to give Get Maine Lobster a try. I ordered two pounds of knuckle/claw meat and received 33.1 ounces!! It was very good quality and I will certainly try them again. It would help if you would provide a tracking number. My package sat out front a little longer than I wanted. read more

We ordered 20 tails online. They arrived on time (within 2 days), no extra charge for weekend delivery. Well packaged and still frozen upon arrival. Fresh and flavorful. Absolutely the best lobster comes from Maine. Quality product. Very happy! read more

Get Maine Lobster - Seafood Markets Near Me - Portland, Maine

I ordered 12 Lobster Rolls (get 12 rolls free) for $230. I wanted to get it for my mom's birthday and made the order on January 29th to be delivered February 26th. I was worried they may not deliver it. Initially, I saw many good reviews but closer to the date, I started to find bad reviews of people never getting their orders. It was really freaking me out but I am relieved to say that I got the message that they shipped it out 1500 on February 25th and I got it February 26th. I prepared and ate it today, February 27th, for my mom's birthday and it was very delicious! My mom and family really loved the lobster (even my sisters that don't like lobster). I probably won't be ordering again though because it really stressed me out wondering if it'll come and it is pretty expensive. It was good for a one time experience though. I would recommend not ordering for holidays and checking weather beforehand because I noticed many bad reviews were due to those reasons. read more

Get Maine Lobster - Lobster Rolls - Seafood Markets Near Me - Portland, Maine

I was about to place an order and then I decided to do some research and I found nothing but complaints about the quality of the lobster that they provided and much else that made me decide not to purchase from them. I'm not saying to purchase and I'm not saying don't purchase. I'm just saying after what I found online I decided not to buy anything from them. read more

I have ordered a couple times. The tails were ok but not as great as they claim. The "lobster roll" package was terrible though. A bag of hot dog buns and a baggie pieces. I was so disappointed. Oh, they did include a seasoning called lobster dust. I felt cheated when I received this order. Unsubscribed and started looking elsewhere:( read more

best tiger shrimp I have had in years. The large lobster tails were good, except for one of them (molting lobster tail , which I had to search extensively online to find out why my lobster tail was looking this way) which GML gave refund. Only concern was there was a difference in how frozen items were when delivered. My first order that I made in past, everything was frozen rock solid; this time, although still somewhat frozen ( lobster tail was 99% frozen; shrimp about 90% frozen)... not sure why??? read more

Please disregard all the nonsense reviews about the Groupon users that did not bother to read the fine print. Also pay no attention to the people that have given this outfit one star due to the shipping company taking longer than what they should. How does that negatively reflect on Maine Lobster? Write a review on UPS or FedEx instead if the shipping was not to your liking. I lived in Maine for 20 years before moving to Las Vegas and had plenty of fresh lobster during that time. I have used Maine Lobster for the ten years I have lived here, and they have never failed me. They ship overnight in a sturdy cardboard box with a Styrofoam cooler inside and a large icepack. The lobsters have always been alive upon receipt and I always prepare them that same evening. They taste as good as the ones I was buying from my local fisherman while living in Scarborough, ME. Just received six 1.2-1.4 lbs lobsters Thursday and every single one fell within that weight range. We had lobsters, corn and vintage champagne that night. Life does not get any better than that. read more

Get Maine Lobster - Seafood Markets Near Me - Portland, Maine

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Very happy with my delivery of Maine lobsters, Hurricane clam chowder, lobster bisque. They surprised me with and email with a choice of a free item and I chose some free Jonah crab claws. The lobsters were all live when I opened the box. What a wonderful option to have today instead of restaurant delivery or shopping at a supermarket and dealing with the crowds. Keep on shopping, people! We are stimulating the economy. read more

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We paid $210 for 4, inedible lobster tails. We had them over the weekend and they were fishy and bitter tasting. Called the company and they said they wanted a picture. We never thought to take a picture of bad tasting food. So I went and dug what was left of the tail out of the trash. I called them back and they said they wouldn't do anything that it wasn't their fault. I followed their cooking directions to a T. Called the company and got no where. There are good companies out there, but I'll be sure to read the reviews next time. See attached picture of what I dug out of the trash, because Get Maine Lobster wanted to see one, after I got one they didn't want to see it. You can still see some meat, which I would never leave behind if it was edible. read more

Get Maine Lobster - Seafood Markets Near Me - Portland, Maine

I give 0 stars!!! Ordered two 8-10 oz lobster tails for my granddaughter's birthday, was told I would receive them the day before and when I hadn't received them yet I called and was told the delivery was delayed due to weather and they sent an email (which I never received!) Weather was fine two days prior to her birthday and they could have sent them on Monday! So long story short my granddaughter won't be having lobster tails on her birthday!! read more

Do not order from this company, the lobsters are neither sweet nor succulent. They tasted mucky, old and were so dirty. I doubt they get their lobsters from Maine. I had better lobsters from my local grocery store. I spoke to Mark about my order but he was so delusional about my concerns and didn't want to hear it. He tried to blame me for ordering online and stated this is what happens when you order seafood online, "you'll get bad seafood". It's ok Mark, I will never order from your company AGAIN. I should have read the reviews before ordering from here. My fault for wasting $253 on this company. read more

I would have gone for two stars. The problem being, I ordered larger lobsters (three dozen) they were all supposed to be in the 3/4 pound range. There might have been four that met that criteria. I emailed the sales guy and sent photos of the lobsters on a digital scale. They were apologetic and said they would refund the difference. It's an extra $200 to purchase the next size up (which is what I did). I expected the $200s to be refunded. I was refunded $100. It's been almost two weeks and I'm still trying to get this resolved. read more

Get Maine Lobster - Seafood Markets Near Me - Portland, Maine

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I am so pleased with this company! I ordered several items for New Year's Eve. Live Lobsters, Lobster Bisque, Live mussels, and the all time favorite Lobster Roll's. Somehow one lobster was crushed in transit and a few of the mussels. I contacted Dave at custome service right away, he not only replaced the crushed lobster but included a second one and replaced the whole 2 lbs of mussels! Everything was perfect! Now that's what I call customer service! I will be ordering from them again in the future! Thank you Dave! Brandy Gugger read more

Like buying lobster from Tony Soprano. I questioned the $9 insurance fee automatically added to my order and was told "sure, we can take it off, hopefully you still get your lobster". Who says that? What vendor takes your money and says "hope you get it". No thanks! read more

I ordered 8 lobster tails, size 6-7 oz. They were in two packages of 4 tails each. On average, with 6-7 oz tails, I would expect each package to weigh about 26 oz. The packages weighed 24.02 oz and 24.06 oz. I suppose that qualifies as meeting the absolute minimum requirement. With the range of 6-7 oz, I expected a least a couple to be closer to the 7 oz range. When I weighed the tails individually, one still frozen without the normal water-weight loss was 4.9 oz. I think someone at Get Maine Lobster is going far beyond their job description to find the smallest lobsters available to fill orders. I'm an easy-going person. It doesn't take a lot to satisfy me. But this feels more like a rip-off than I find reasonable. Well...I gave them a chance to make me a long-term customer. From what I've seen on this first order, it is doubtful that I will make a second order. read more

Ordered 4 oz main lobster. We put the plastic bags containing the lobster in our fridge, and both plastic bags leaked all over our fridge, so we had to clean out our fridge because it smelled really bad. I told a company rep what happened and they completely ignored me. I broiled the lobsters tails 3 days after receiving them. They were really small and two of them were darked and not edible. I will never order from this company again. I wish I had read these reviews before buying lobsters from these crooks. Also, I think the Owner's add is stupid. read more

I ordered 4 LARGE tails for New Year's Eve. First of all the price was outrageous, but I thought, it's a special occasion, and they're coming from Maine, so why not? Second, they were not large - two were actually small, and they were inedible. I ended up cooking them for twice as long as they recommended, because they just weren't getting done, and even after that, they were still mushy. Ended up throwing them out. Never doing this again. read more

One of the worst customer service experiences that I've had in quite a while. Placed an order with guaranteed overnight, free delivery and didn't get our lobster until nearly 48 hours later. All the ice was melted and even though I shared photos of the melted ice and the late delivery and a screenshot of their guarantee of overnight delivery on their website they would not do anything except for offer a $25 gift certificate to use in their online store. I had to communicate with them 10 or 12 times and am extremely disappointed. We are not sure that the food is fit to eat so are just out all that money we spent. We will never do business with them again. the worst part is that their website is full of claims of their wonderful customer support and 100% buyer satisfaction. That and the guarantee of overnight shipping/next day. delivery is total false advertising. read more

Best lobster I've ever tasted!! Arrived later than promised but was so good didn't matter, will definitely order from them again. I grilled them in the shell with garlic butter and they were so sweet. They were definitely an improvement over the tails you can buy at the grocery store. After tasting these I will never buy lobster tails from anywhere else. read more

DON'T DO IT. CALL CENTER BASED OUT OF PHILLIPINES, I HAD NO IDEA. MY ORDER NEVER SHOWED. 4 EMAILS FROM 2:00 P.M. - 6:00 P.M., THEN STATES MY ADDRESS ISN'T RIGHT... POSTED ON fb. EVERYONE NEEDS TO SHARE Oh my goodness. We have been craving lobster. I got side tracked w life and forgot about it being hubby's birthday. Didn't leave at all or plan dinner today because I've had this delivery planned. Ordered 6 live Maine Lobster 2 days ago from Get Maine Lobster. All day I waited home so I didn't miss the delivery and have a critical neck xray needed today. But couldnt leave waiting on this delivery... I started emailing them at 2:00 p.m. then again at 4 and again at 5 and again at 6. reply at 6:40 p.m. - oh its on the truck, it will be there after 4 emails. . Now I get a text from FedEx ex at 6:40 p.m. - due to operational issues - LIVE MAINE LOBSTER won't be delivered until Monday April 10th - when they are dead ir in someone eles belly ). I have nothing planned for dinner, it's good Friday and this was supposed to be for my husband's birthday. Plus I had special garlic and butter set aside for this and have been waiting for it to be delivered. So here is a little enlightening detail. The company sends all their calls to Phillipines to handle. They had the nerve to call and verify my address and said the address isn't right. FED EX NEVER DELIVERS TO THE RIGHT ADDRESS AND ITS RARE WE GET A DELIVERY FROM THEM WHEN ORDERED. I am f*&#ckIng hungry, pissed and beyond tired. Yet Amazon and UPS delivers here without even a hiccup. It appears that Maine Lobster is just another foreign run company and I am so flipping beyond mad. We don't live where a restaurant is around the corner. Grrr. Stear clear of this crap company! Ydnar Badd feel free to share. Grrrr. NOT OUT OF MAINE - CALL CENTER OUT OF PHILLIPINES.. NO TRUST OR INTEREST IN THIS COMPANY EVER, EVER, EVER AGAIN!!! BUYER BEWARE! read more

Ordered twice now in the past 4 months. $200-$275 each order. First shipment ordered 6 lobster tails, get 6 free, they came as promised, however upon opening found what was suppose to be all 3-4 oz tails, a few like 3-4 were actually only half the tail, so they were only 1/2 of the 3-4 oz. Called GetMaine, they gal offered me a 5% discount off next order. Wow really! I will say though the Shrimp we got on the first order that we paid for it was awesome,. 2nd order, just received 2 weeks ago, The free 2lbs of Shrimp we got was awful tasting, very sandy, and gritty! Threw it in the garbage it was that terrible! Beware... this place is hit. & miss apparently on what your orders like, we had to throw the Shrimp out it was honestly that bad. Will try other Lobster order services from now on. Would not reorder from GetMaine again. read more

Lobster tails tasted wonderful, packing was perfect arrived frozen. Haven't tried chowder yet but I'm sure it will be fantastic

Ordered the lobster meat (TKC). I make a seafood pie with lobster, shrimp, scallops, and crab meats. It came ou moist and one the best meals. read more

Get Maine Lobster - Seafood Markets Near Me - Portland, Maine

Today I received my replacement order of lobster tails. I am looking forward to dinner tonight when my wife gets home. This was the first time I had any trouble with their delivery when I ordered 10 lobster tails in a recent promotion, and they didn't arrive. I called two weeks later and explained that I wanted a refund on my credit card, but they refused my request. Then I was told they would ship a replacement order, and that was how they would resolve the situation. I would have rather had a refund, but the fact that they would ship a replacement order, in lieu of a refund, is better than nothing. So, after all is said and done, I feel better about their service, and I would order from them again. read more