I've been going here for years and taking my family. They provide good care but because of this…read moresituation Don't think I will return!...Please address patients by name ,no patient especially a black patients should be called hunny ! It's racist and I told the medical assistant this.I have a name! I asked to be called by my name and the medical assistant left the room and told the doctor and switched staff because I asked to be called by my name and she got offended... didn't apologize,then says oh I don't know I'm from Minnesota! The doctor comes in after she complained and she says I know you I've seen you before and I said yes you have and my family! She leaves and then sends an Arabic man in my room to do an X-ray with my bra off ! Stop making excuses for bad behavior and education yourself not to do it again! Don't tell the doctor and play Karen and act as if the patient is wrong...No apology then called me hunny again when you called to give me my test results!

Omicron variant is messing up the holidays for a LOT of people. Which means lots of people are…read moregetting sick. It's two days before Christmas and these guys are SLAMMED, but every single employee was so kind and kept their composure which I respect SO MUCH. The wait was 3.5 hours for me, but it was worth it. Still got the chance to speak with an actual doctor, rapid and PCR testing was available. Please just be patient with these workers, they only want to help you and get you seen as soon as they can.

I called at the last moment for a Covid test because my regular Dr. office was closed. I needed…read moreproof I was negative before going back to work after previously been diagnosed positive with a home-kit last week. Everyone was excellent. I've always heard if you go to an urgent care you're going to have to wait forever to be seen. Not true. They fit me right in. Everyone from the nurse to the Dr. we're excellent. I totally recommend. A+

I had severe food poisoning and first went to the hospital which had an 8 hour wait! Between…read moredehydration and vomiting it was a serious situation. Didn't matter at the hospital. We called Doctors Urgent Care and they took me right in. Lifesaver is a pretty good description of what they did. The staff couldn't have been friendlier (Omar, Brittany). The office layout was great too (free snacks and drinks). Highly recommended this urgent care for the friendliness of its staff and nice office.

I went there as a without an appointment to get tested for Covid. I was greeted with a smile and…read morepromptly taken it a room. The assistant came in and talked to me. A Nurse Practitioner gave me the test. I was also tested for Flu and RSV. They have the resources to get the results. Thank God that my results were wonderful. Everyone that took care of me were amazing. I highly recommend this office.

The Clinton Twp. Urgent Care has a rude receptionist with no compassion toward patients. The first…read morething she said was we don't accept cash in a condescending manner. I told her we have cash only as my daughter was ready to throw up. She preceded to be uncaring and didn't offer putting my bank card in for collateral until my daughter walked out because of the receptionist's continuation of arguing. Ni compassion at all! I will be complaining to corporate, as well. 1 star just to post.

Despite being sick, this was overall a great visit. This was the first time that I had been to…read morePrimeCare. When I arrived at the parking lot, I checked-in via a QR code that was on a window sign. It took me to a portal to complete paperwork and that took only a minute or two since I had not been there before. After I submitted the paperwork, I got a text message indicating that it was received and then another text a minute later indicating that everything good with the paperwork. I settled in by turning on a podcast in my car and dug into a magazine. About 5 minutes later, somebody came outside and called a name. My window was up and I assumed it was somebody who arrived before me. But when she called out the name again, I rolled down the window and to my suprise, it was my turn to go in. I was taken to a room where somebody immediately took vitals and a history of my illness. She did a quick covid and flu test. It took about 10 minutes to get the results back and a doctor (RN?) came in to give me the good news - no covid, no influenza but she asked more questions as to my symptoms and wound up writing my an Rx for cough drops and inhaler. Overall, a quick experience, especially in this time of covid and various protocols implemented. I would definitely come here again.

Came here for the first time and had a superb experience due to the excellent staff. I,…read morefortunately, came on a day where it wasn't busy. So it was an easy in and easy out. Brandi Jones FNP was very helpful and caring. A thorough diagnosis and made the experience pleasant- which I very much appreciated.

As a newly 26 year old I got kicked off of my parents health insurance a couple months ago and…read morehaven't gotten insurance yet. I live in Royal Oak and had to get a Covid test. I went to a drive thru urgent care to get a Covid test and they tried to charge me $140 since I have no insurance, so I left. Called a different urgent care for a Covid test, they said it would cost me $200. Unbelievable.. $200 to tell me whether I'm sick or not? I'd rather quarantine at that point. Welcome to Berkley urgent care! I was recommended here by a friend and wow when I tell you how different his phone call felt. I called about a test and they took down all my information and said they would call me back about details. Within an hour a doctor called me, talked me, set up a Covid test and prescribed me medicine. Even the nurse who gave me the Covid test was so sweet. I wasn't charged a penny for my Covid test and my medicine was pretty cheap. There are angels here. I highly recommend.

Update: This is no longer my go-to urgent care. I'm not sure if management has changed, but the NP…read moreI saw on Saturday handled a visit that should have been addressed differently. I called today after reviewing my results because the test I requested was not performed. I was open to discussing it, but that didn't seem to be the case on her end. I explained that the vitamin D test drawn was not the correct one for checking deficiency--it was done correctly during my visit in 2025. She insisted it was the same test and even stated that the system we were both looking at showed the same thing, as if I did not understand what I was reviewing. However, the system clearly shows otherwise. The test that was ordered was for hormone/active vitamin D levels, not for deficiency. If this is a small mistake--and I understand that mistakes can happen--the issue for me is that there was no willingness to acknowledge or correct it. There was also no consideration that the lab itself may have made an error. It took from Saturday to Tuesday just to receive the result of one blood test. After working a 12-hour shift, I came in because I had already been told the wrong test was done. While I understand other patients need care and didn't mind waiting, I was ultimately ignored instead of having a simple conversation to address the issue. After some time, I decided to leave and go to another urgent care for more attentive and thorough treatment. These are not the same tests--they measure different forms of vitamin D--and it was frustrating to be told otherwise. Update: Hours later, I received multiple calls from the office--none from the NP I originally saw. While I was told the issue was due to the lab switching their codes, there was still no acknowledgment of how the situation was handled. Even if this was a lab-related error, it does not address the provider's lack of listening or willingness to consider that the information in the system may not have matched what she believed. I was told we were both looking at the same thing, despite pointing out clear differences. Beaumont has been Corewell, including their labs, for at least two years now, so that explanation raises additional questions. Regardless, my concern is not just about where the error originated, but the lack of accountability and communication. I would prefer not to receive repeated calls providing conflicting or inaccurate information, especially when there has been no acknowledgment of the initial concern. At this point, I have gone and received care elsewhere.

Fast, friendly and very knowledgeable! Claire was a great listener and compassionate about care.read more

Nice place, minimal wait and friendly staff. I was a bit confused by check out though since no one…read morewas at the desk and I didn't get any aftercare paperwork. Doctor was very prompt in getting scripts to my pharmacy!

An excellent experience. I went in for rib injury. It was quality treatment from start to finish…read more Andrew Meyers PA-C is an excellent practitioner. Very knowledgeable and friendly. Really took the time to ask questions about my condition. He provided valuable information related to treatment options. I even received a call from him in the evening to discuss the finding of my x-rays. I really appreciate how I was treated. I highly recommend this clinic.

This place is horribly slow (waited for over an hour) due to an unexpected change in ownership…read morethat changed literally over a weekend. The new owners changed all the computers and process without giving the current employees notice of the change or training on the new systems and processes. So the entire staff is learning on the job. Add COVID to this and it's a slow go. Once the doctor did see me he listened and was attentive to my issue and helped me out. So moral of the story is for the next few months if you have a true urgent care (I.e sever pain) don't go here.

I seriously owe this place my sight! If i can give it a 100 stars i would! I'm from Ann Arbor and…read morewas at a funeral/burial in Southfield. My eyes started bothering me, i figured i needed some drops (since they felt dry) and figured it was from smudges of mascara i got on my contacts! As i started to drive, it became almost unbearable. I was driving and realized that i shouldn't be. I couldn't keep my eyes open and the sunny bright day was painful. Instead of driving to the hall for the funeral, i called my mom and begged her to grab me eye drops and went to her house. The drops killed. Nothing was making it better. I couldn't close or open my eyes, the pain was excruciating. That is when i decided i needed to see someone and ASAP (as it was nearing end of work day about 2:30pm). Since i don't live in town the first place i called was my Mothers ophthalmologist who unfortunately turned me away (they don't see new patients for emergency's) and told me to head to the ER or urgent care. I knew i needed a specialist and did not have hours to spare! So i came across affiliated eye surgeons and Kristy answered. She asked for my insurance and told me i needed a global referral from my doctor and gave me all the information to give my PCP. She said we will get you in, don't worry. She was amazing and helped me sort everything out! Now i get there and everyone of the staff is extremely nice. I did not wait long before they took me to the exam room where a super sweet lady (sorry i don't recall her name but she was great) did a preliminary exam. When she completed, she took me over to another room. There walks in the sweetest Doctor! Dr. Lindsay Rubin asked me if i was okay and did not scold me about anything but actually sympathized with my pain. She and her assistant Ashley were wonderful. She took a look in my eyes and there it was... a dreaded corneal ulcer in both eyes!!! She told me how important it was to catch early and put me on antibiotics ASAP (1 drop per eye every two hours). She told me to notify her ASAP if it doesn't get better. She told me she would call me Saturday morning to confirm that it was healing. She even suggested to give my info to an ophthalmologist in Ann Arbor to follow up. Since we need to do many visits in a short period of time to stop it from doing long term damage. I refused the polite transfer. She was incredible and caring and her bedside manner can't be beat! Plus she knew what was going on and i wanted to be in the best hands, so i will be driving from Ann Arbor to see her for my follow up bright and early Monday morning. They all did such a wonderful job and i am so thankful to them as i could have lost sight in both eyes!! I will never go anywhere else! I will be going to the practice from now on for everything! Thank you guys from the bottom of my heart! I actually felt well enough today to look at my phone and write this book on how amazing you all are! It's all thanks to you!!!

I had the best eye exam and can't say enough about the personal service I experienced. Macular…read moreDegeneration runs in my family so I have had a few exams in the past to be sure I catch it as soon as I can. the staff at affiliated eye surgeons were super thorough. They have state of the art exam equip and gave me the best exam I have had. on top of the Dr. Rubin did a great job explaining the results in a way even I finally could understand. thanks for a great visit

This is a great urgent care facility with a caring staff. I…read morewas exposed to someone who tested positive for COVID-19. Unfortunately, the current health care crisis has sent the health care system in a tizzy. It took several hours of driving around and calling local clinics to find one that would take a walk-in patient. I was lucky to find Express Med. Upon arrival, I saw a line of folks in front of the building waiting to be checked-in for testing. To my surprise, the line shortened quickly. I realized why once inside. The staff was operating like a well-oiled machine. Everyone was working efficiently while taking the time to show kindness and care to the patients. I checked in and was instructed to wait in my vehicle for a call. A few hours later, I was called in. The physician assistants were thorough and helpful. Although they were slammed with patients, everyone I encountered was cool, calm and full of positivity. It was a great experience. The clinic sits in a strip mall with plenty of parking. I found the decor so cool! There were album covers, music memorabilia and references all over the walls. There is an artificial fireplace and Motown hits being played on a television. Very soothing environment for a place that I'm sure most people visit filled with anxiety.

I needed a COVID test due to an exposure and I tried several places that weren't able to take me…read morebefore walking into Express Med Urgent Care. As the previous reviewer (Karol C.) mentioned, the staff were kind and efficient. There wasn't a long wait and I had my test completed within an hour.