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    GetActive Home Medical & Mobility

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    2 months ago

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    AeroCare

    AeroCare

    2.1(7 reviews)
    2.0 mi

    Everything went well. I am reviewing the facility located at 4469 Far Hills, Kettering, Ohio…read more These people are so nice. I wasn't happy with the original mask that I chose so all I had to do was take in my old supply and exchange for a different headset and 'mask'. They make time for me and I really appreciate Teresa for just stopping everything to accommodate my visit.

    I had heart surgery and was prescribed oxygen. I got this horrible machine from Adapt Health in…read moreCincinnati that was so heavy and noisy I couldn't use it. It came with these plastic tubes that hurt my face. I told them to come and pick it up. This was back at the beginning of March 2025. It took them two weeks to show up, but they finally did. In October, I received a letter threatening me with a charge of almost $4,000 because they claimed they "don't have your updated insurance information." This for a piece of crap machine I already sent back to them months ago! Then when I called them, they had no clue what was going on. They kept asking me for the exact date and time they picked it up. Really?! I was too busy staying alive to think about doing their job for them! So today, they called again "on a recorded line." Like I'm supposed to start quaking in fear over their "recorded line" when they're the ones in the wrong. This time they said "oh, we're not the supplier. We just want your updated insurance information," which is none of their business because I have no service with them and will never, ever use them again! They're so disorganized that they can't keep track of your own equipment and then decide to harass ex-customers instead. Do NOT go anywhere near this company if you value your sanity. Read the reviews and shop around!

    Rotech Healthcare

    Rotech Healthcare

    1.7(3 reviews)
    4.2 mi

    I needed a concentrator repaired and called to have that done. They said to get it repaired I would…read morehave to pay a bill on file. I had no bill. I was recently hospitalized and still needing this oxygen con home when I was released. At this point the people in hospt were to make arrangements. Hosp staff said they had it taking care of and it would be delivered as soon as I got home. I called myself the day I left hospt and was told they did not have a file on me. Who was I talking to and who were hospital talking to. They also go by Rotherts.too.

    Terrible company. Wasted 3 months trying to switch to them for CPAP Supplies. Was told how easy it…read morewould be just needed to provide my mchine details. Then later called about confirming my insur and machine details. Then confirm my address and card once again in nother call. Assured me many times that my supplies were on the way. Never arrived. Every call was told they needed something else. Even called my insurance company and got them the information they would need and despite this they kept telling me I needed a doctor's prescription. Then I needed data from my machine. Give them that and then they tell you you must go back to the doctor despite my insurance confirming repeatedly that this wasnt necessary. Apparently they think I should see an expensive specialist every 6 months in order to get supplies despite having a different company without a doctor's visit for 6 years straight. Finally a manager told me rudely I had been told from the beginning (it was in the notes so it must be true) that I needed to see the original doctor I saw and they would accept no other info including insurance co. authorization paperwork. How in the hell could I have so many emails telling me I needed different stuff each time when, silly me, I was told 3 months ago what was needed! Rudest most dumb supervisor on the planet. Avoid this idiotic company!

    GetActive Home Medical & Mobility - medicalsupplies - Updated June 2026

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