Great driver and very friendly and courgel. He gave me very good advice and very helpful.read more

I needed a tow to get my car from home to the repair shop. The driver, Chris, arrived in good time…read moreand gave me a ride to the shop as well. Nice guy, all around good experience. Quality rig, too.

On 11/21/2021 - freakish failure on new 2021 BMW - all coolant gone - stranded on Route 7 but -…read morevoilà BMW Assist! Contacted - tow company called and we're awaiting their arrival. And then Bingo! I see TWO tow trucks sitting on the opposite side of Route 7 blowing and waving and then a call... Steve confirming I'm their target - LOL! I reply in the affirmative and Steve says "we'll be right over". They sent two tow trucks - one to provide safety (as drivers appear to drive in drunken oblivion along that stretch of Route 7). Steve pulls up to load the Bimmer on the flatbed. Fully explains the loading/ towing process and how he'll ensure ABSOLUTELY NO DAMAGE to the Bimmer. I'm like (COOL!). Offers (and I accept) starting the car and gently loading onto the flatbed. Car taken care of [check]. Next - Steve ensures both my spouse and I have safe transport. My spouse with my daughter and me in the truck with Steve. Then the long ride to BMW of Fairfax (where my Bimmer will receive its usual expert attention by Elena Tanase and Robert Lolakas ). Steve is incredibly respectful and careful with my car and offers outstanding conversation (and entertainment) on the trip to BMW of Fairfax. Driver and passenger taken care of [check] - Car safely delivered to BMW of Fairfax for service on the following morning [check] Simply outstanding, unparalleled service by Blair's Towing & Recovery. Expert towing and customer service on a Sunday morning on one of the busiest stretches of Rt 7. 1M % Satisfaction. BIG UPS to Steve!!

One of the worst towing experiences. The tow driver demanded to pull the damaged material away…read morefrom the vehicle so that he could drive the car onto the truck rather than pull his truck behind the car and drive it straight onto the lift. I asked him not to do that. He proceeded to leave and drive off. never seen anything like this. Avoid this.

My one-year old VW broke down at my apartment at 6:30 in the morning... called Twins at 7:00 and…read morethey said they'd have a driver out in an hour or so and told me the cost of the tow right up front. the tow truck was here in under 45 minutes. the driver, Darrell was friendly and efficient and had it loaded in less than 10 minutes. i had a receipt from Twins in my text messages before i even made it back to my apartment. outstanding customer service from start to finish at a very early hour! can't recommend them enough if you find yourself in a jam!!

I scheduled a tow in advance to have my car transported from my home to the Toyota dealership…read morebetween 10:00 a.m. and 12:00 p.m. The tow truck arrived at approximately 10:38 a.m., which I appreciated since I did not expect them to arrive so quickly. When the driver, Franko, arrived, he asked if the car would start. I explained that it would not and that it would need to be jump-started. He successfully jump-started the vehicle and then attempted to drive it onto the flatbed. However, my car's front lip was dragging on the ramp. I asked him if he had the proper ramps or extensions needed to safely load a low-clearance vehicle. He told me he only had one board because people sometimes take equipment from his truck. He then asked if I wanted him to continue driving the car onto the flatbed. I told him no because I did not want my front bumper damaged. Wanting to help resolve the situation, I contacted my apartment maintenance staff and asked if they had any extra 2x4 boards that could be used. They agreed and immediately brought them over. While we were waiting just a few minutes for maintenance to arrive, Franko stated that he could not wait any longer because they were busy and that I would need to contact my insurance company to request another tow truck. At that point, he had already begun raising the flatbed to leave. I called the phone number on the truck, and the representative told me essentially the same thing--that they were busy and could not say when they would be able to send another driver. During that phone call, my maintenance technician arrived with the 2x4 boards. Franko told me to wait while he finished his call. A few minutes later, he lowered the flatbed, used the 2x4s, and successfully loaded my vehicle onto the truck without damaging it. This demonstrated that the situation could have been resolved with just a little patience instead of threatening to leave and requiring me to arrange another tow. Before he departed, I handed Franko my car key and specifically instructed him--both verbally and by text message--to give the key directly to Chris Hazard, the manager at Toyota. I even texted him Chris Hazard's name and phone number to ensure there would be no confusion. Franko acknowledged my instructions and said, "Okay." Unfortunately, that is not what happened. While he did deliver my vehicle to the dealership, he simply handed the keys to an employee instead of asking for Chris Hazard as instructed. Because of this, I never received confirmation that my vehicle had arrived. I ultimately had to ask a friend to drive to the dealership to verify that my car had been delivered. My friend confirmed that the vehicle was there but also confirmed that Franko did not ask for the manager and simply handed the keys to a random Toyota employee. This entire experience was extremely disappointing and unprofessional. I scheduled my tow in advance, yet the driver arrived without the proper equipment to safely load my vehicle, attempted to leave rather than work through the issue, and then failed to follow my clear delivery instructions. As a customer, I should not have to deal with this level of unprofessionalism or be left worrying whether my vehicle was delivered safely because the driver chose not to follow simple instructions. I would appreciate this matter being reviewed and addressed so that future customers do not experience the same lack of preparation and professionalism.

steve, thank you l…read moream very grateful this is the company l called came to my rescue adc towing & recovery but steve is what you hope for excellent service, great prices !!!!!!!

Absolute scammer please do not let them touch your car. They will take it back to the yard and…read morecharge you whatever they want for it.

Great response time, very professional I am a repeat…read morecustomer takes care of his customers with care and his prices are very competitive would suggest his services very highly

Drivers are horrible. They towed a box truck for me out of Charlottesville, Va and the driver was…read moreswerving, speeding, tailgating and cutting people off. I called the boss as I was following the tow truck pulling my truck and reported him. I wouldn't recommend them to tow a Tonka truck.

When no one else will do it or is willing to take the risk - these are the guys you call. Was stuck…read morein the snow on a remote, super long driveway - insurance sent out 2 different companies - neither one wanted to risk getting caught in the snow, they both walked to where I was, and said they couldn't use their truck. My insurance provider tried SIX companies- none had 4 wheel drive or wanted to risk it. I called Advance - they showed up in under 50 min and it took the driver a total of 12 minutes to get me hooked up & completely out. Driver's name was Desmond - great guy, made it so easy, did a great job & made my week! *Highly recommend*

Horrible experience The owner quoted me one price and then…read moreproceeded to charge me $220 more than i gave him permission to do!! Then he threathened to tow my car to his office in Virgina

Can't wait to hear the explanation for these heartless individuals towing a car that was legally…read moreparked, within my own neighborhood, towed my car when they tell my kids why Santa can't come to our house this year

I had to rely on Superior to tow my car to the dealership without being able to meet them at the…read morecar. We conducted everything over the phone, and the guy was very pleasant to work with. My car made it to the dealership quickly and without any scratches or problems.

Outstanding Customer Service Professional…read more Experts Knowledgeable Careful Friendly My driver was LOVEPREET SINGH. Timely too!

This company is very unprofessional and NOT Reliable they was dispatched by all state motor club I…read morecalled to confirm eta I was told they were waiting on payment. All state motor club called and was told they didn't have a driver and to send someone else to do the pickup . I then call them back to confirm and was told they never saw the job . Stay clear of this company everyone should not be running or trying to run a business