Much like the other reviews, they were super late for the time frame given. I was not in an emergency situation thankfully. I called and they gave me an accurate update after 2hrs. The driver who responded was friendly and helpful. He had some feedback about the dealership that I was towing my car to, which was a bonus. read more

Can't wait to hear the explanation for these heartless individuals towing a car that was legally parked, within my own neighborhood, towed my car when they tell my kids why Santa can't come to our house this year read more

I had to rely on Superior to tow my car to the dealership without being able to meet them at the car. We conducted everything over the phone, and the guy was very pleasant to work with. My car made it to the dealership quickly and without any scratches or problems. read more

Just found the owner was charged for Grand Larceny among other things. Appeal was denied. Google Mohammed Mike Sbitan. Read the story. Wow. It's hard to find a good tow company but this place has easily secured the last spot. I would even give a better review for the tow company that I was able to charge for theft a few years ago. They never showed up within the time frame then finally came with the wrong size truck for our large SUV. After that, they didn't like hearing attitude back so they dropped our call and said get your own truck and good luck. This company doesn't have it together and should not be linked with USAA or any third party. They should stick to accident trolling. Do not use them!!! read more

I waited for 2hours for the tow truck to arrive and the guy had the wrong address to tow it. the dispatcher was contacted by Onstar letting them know and the dispatcher the ride because they wanted $850 to tow 40 miles. Omatar offered $250. The dispatcher told the driver to leave and don't say anything to me. If I could give zero stars, I would. read more

I was told 30 minutes. Over an hour later, no show. The main number was going to VM. Finally got a call 1:45 minutes later saying they were on their way. He repeated "I told you 30 minutes". I said yes, that was over and 15 minutes hour ago. No apology. Driver then called. I called another service. read more

If i could give this company a ZERO STARS, i would be more than happy, this is the worst towing company ever, my insurance company contacted them, the dispatcher is just the rudest person ever, the towing truck never showed up. Made us wait for 3 hrs at the place where my van Was. I would NEVER RECOMMEND THIS TRASH OF A TOWING COMPANY. read more

I was trailering my new horse home when the steering and brakes started to go out on my new truck!!! I was able to get off the road and into a safe parking lot. I called Onstar roadside assistance and they quickly arranged for a tow for my truck . . . however, they wouldn't take care of my horse trailer. Fortunately I belong to USRider and they arranged for Sean to pick up my trailer! He said that he would haul the trailer and horse together for me. He arrived within 15 minutes!! He was kind, courteous, efficient and professional. (He even provided assistance to the young man who was sent to haul my truck to the dealership!) Sean got me, my friend and my horse safely home! I HIGHLY RECOMMEND!!!!! What could have been a tragedy, ended being a minor bump the road! Sean is my hero!!! read more

I waited over 2 hours and no called or came so I cancelled the service due to an unacceptable ETA. They are only 16minutes/11miles away from where I was. read more

RIDICULOUS!!!!!!!!!!!!!! There are no words to explain how furious I am with this company and "Josh" in particular (if that is his real name). My car was scheduled to be towed from Brown's Mazda in Arlington, VA to Passport Mazda in Suitland, MD at 1pm on a Wednesday. I got a call from Brown's at 2:30pm to let me know that my car had still not been towed. I called the tow company and asked them what the status was. Whoever answered the phone, with attitude, told me they were very busy and that he was sending someone to tow the car as we spoke.... Now, it is very important to mention that I requested my car be towed specifically at 1pm so that it could make it to Passport in time for them to diagnose my car by the time the service center closed at 5pm, so that I could get a loaner the following day (Thursday) because they typically run out of loaner's around the weekend.... So Thursday morning, I call Passport to ask for the status of my car and if I could come pick up a loaner. They advised me that they had not seen my car... so I call Brown's to see if my car had ever been picked up. The service adviser told me that it was strange because my car had been there when he left Wednesday at 6pm (FIVE hours after it was scheduled to be) but my car was not there when he came in Thursday morning.... at this point I'm scratching my head. I then call the tow company and immediately met with attitude when I ask the whereabouts of my car. Josh tells me that the truck that towed my car broke down and my car is at the tow company... I'm shocked. It is now 24 hours after my car was scheduled to be towed and I am JUST NOW hearing about this. I asked why I hadn't been notified to which he informs me that it is not there job to inform me of these things... WTF?!?!?! I am an extremely understanding person, and I understand trucks break down... obviously that is why I needed my car towed! But what I do NOT understand is 1. Why my car was towed over 5 hours past its scheduled time when 1 hour after its scheduled I was told he was sending someone as we spoke? 2. Why wasn't I notified when the truck broke down that it had broke down and lastly? 3. WHY was I met with attitude when I asked an extremely valid question WHERE IS MY CAR? These people are clearly absurd and I am livid. I for there to be additional damages to my car after my phone call with Josh who sounded very annoyed and angered when I simply, wanted to know where my car was. read more

This company was contracted through Pep-Boys to tow our car. After they were assigned I called them to make sure they would be able to access our car which was in a 4th floor parking deck. The operator was very unfriendly but said it would be fine and he would have a driver call us soon. Well we waited 3 hours and no one ever called. Pep-Boys called after the anticipated arrival time to see if they showed up and we told them they did not. They contacted this company and told Pep-Boys they were never notified about the parking garage even though I called them as soon as Pep-boys assigned them to us. We were lucky the car was safely in the garage. If we were stuck in the middle of traffic on 395 would I trust this company no. We would be left stranded. These are the facts. I hope it helps others. read more

Had to have my car towed on July 3rd. My insurance said the tow was covered. When the gentleman got there he informed me there was a winching fee of $50. This is ridiculous! I was not told of any additional fees by the insurance company! Why isn't winching the vehicle included in towing? Really tired of being taken advantage of!! read more

I needed to get my 98 Jeep Cherokee towed and AT&T's roadside assistance had secured Superior Towing to do the job. I've only had a few experiences dealing with towing companies prior and they all satisfied the usual grimy stereotypes that everyone knows and I won't discuss here. When Josh from Superior Towing showed up he called me and was very friendly. He explained everything he was doing and more importantly (to me) why he was doing it. He rode me over Ourisman (which is funny because it was only 1,500 feet away,) and he chatted with me on the way. I can't speak to pricing because AT&T covered the hook-up fee and since it was such a short distance I didn't get charged the "per mile" fee. Over-all not bad at all. I would recommend Superior Towing. read more

This company had the audacity to keep me waiting for 3 hours, curse me out over the phone, and talk to me as if I was his "buddy". You do not call a client dawg or bro, and you certainly do not tell a client "i do not give a f*ck about your insurance company. f*ck you." And to the driver, "Johnny", or what ever your real name is. I hope you lose your job over this. And if you want to know why they act this way, the owner of the company could tell you. he was charged with grand larceny and tried to get it removed, and FAILED. it just goes to show that when you treat people a certain way, you get whats coming to you. this link is public record, and it shows the court documents supporting my statement. http://statecasefiles.justia.com/documents/virginia/court-of-appeals-unpublished/1863044.pdf?ts=1377097674 So the next time you want to curse at people, think about why your working that crap job in the first place. Maybe if you were raised a little better, you wouldn't have such a crap job with that crap attitude of yours. Worst tow company I have ever dealt with..... read more

OMG I would give this place ZERO stars if I could! I called at 12:00pm, and got an ETA of 1:34pm. Mind you, my car - which was at home, was 10 minutes away from the place. Unfortunately, my insurance booked them on my behalf. 2:30pm, no tow truck. I called the front office, the receptionist - who was not the warmest and friendliest person, told me they had in their notes to cancel my towing service. But OK - that was from 4 hours ago, and a new appointment for service was made so why was it in their notes to cancel??! She assured me one could be there in 20 minutes. 3:00 pm, no towing service yet. I called AGAIN, very frustrated this time, and then she tells me he is stuck in traffic. OK, the whole purpose of me requesting service at 12:00 pm was to avoid rush hour!!! If that wasn't bad enough, the driver finally arrives at about 3:20 pm with another SUV on the bed. He then proceeds to tell me he can't lift my car on there because I'm not backed in, so he would have to drop the first car off first in Tyson's Corner. By this time I had 30 minutes to make it to my dealership in time. Why in the hell didn't they tell me that before they came?! Obviously if I need a tow truck I either a) don't have my car keys or b) the car won't start! Needless to say, it was a total waste of time and I couldn't get my car serviced. This was the WOST customer service I have ever received, and the most incompetent staff. I will never use these people again. I advise you to have several hours of time on your hands if you use this company. read more

This towing company was recommeded to me by an auto shop we had previously used. The only good thing I can say about them was that they came within an hour of when I called. After that, things quickly went downhill...the tow truck driver hooked up the car, drove off and dropped it off soo fast that I couldn't believe it (literally in less than 10 minutes). Yes, the shop was only a mile away but he was in such a hurry that when he dropped it at the shop he didn't make sure the brake was set (manual transmission) before letting it go and so it rolled back and slammed into a fence damaging the bumper. I didn't actually see it happen but a man who happened to be in the shop next door heard it hit the fence, came out and saw what had happened, then later asked me if the tow truck driver had told me what had happened (he didn't, just took off as fast as he could). The owner promised that they would take care of fixing and painting the bumper and they did. When I have to tow my car because it isn't running, I don't expect it to be damaged in the process. This is not an experience that I care to ever repeat so I will be looking for a new towing company next time. read more

This place would get a negative star if that were an option. I was referred to this service via my insurance company. I was told it would take an hour and a half before the tow truck arrived. THE TOW TRUCK NEVER CAME! The said they couldn't find my car on 95S after I gave the company specific instructions on where my car was located. They also told me after several attempts to find my car it was probably impounded by the state. It was an unattended tow because of the low temperatures outside. Once I was able to find a ride to where my car broke down, the car was in fact still in the same location where I left it. I tried calling back several times immediately after I spoke with Samatha but no one would answer. I was highly upset because my car was stranded for over 3 hours when the ETA was set for 1.5 hours. If someone would have just called me initially all this could have been avoided. Instead of the tow company trying to help me out they just aborted mission. I would NEVER EVER RECOMMEND THIS PLACE IN THE FUTURE. read more

Mark P you're the criminal. He's not even the owner get your facts straight idiot. Don't spread rumors... great service and done in timely manner. Our company only uses Superior! Thanks superior read more

This afternoon our BMW died in a parking lot. After several small cars tried to jumpstart the battery I called Superior based on the positive reviews. I could not believe how fast Mike got there! He drives the towtruck like a Maserati. Very nice, professional, handed business card and immediately diagnosed problem. Within 5 minutes I was on my way, for the small charge of $40. I cannot recommend this company high enough ***** stars!! SUPERIOR in every way. (Mike also knows his cars. Gave me good advice.) Many many thanks. read more

Had the best experience one can have when having to get towed. Very thankful to have had Anthony give our car a tow. Anthony was very helpful, patient, and kind. read more

The lady on the phone gave me an hour eta and they ended up being there in 30 minutes. The guy was very helpful and did a fine job. They truck was also very clean which was a plus since I'm a clean freak. read more

Service dispatcher is quite possibly the most rude person I've ever talked to. My insurance company provided the wrong contact info to this provider (mixing up two numbers) in relation to a tow. I called to make sure everything was okay and that they had the updated info, before I could get three words out the lady on the other end proceeded to lecture me on how awful I was for not picking up a phone call that was never made to my actual number. Before I could explain she asked me to hold and then disconnected me. They will never, ever receive another dime from me because of this awful encounter. Sad, because it's a local business that has continued to keep this person hired on despite what look like numerous complaints about the same individual. read more

I called to get a tow through Farmers HelpLine and they gave Superior Towing the job of helping to me tow my car after I could not get it started. The were there within 20 min and Mark, the guy driving the truck, was able to help get my car running with a jump without needing to tow it. They were quick, helpful, and very nice as they called me multiple times to ensure that the driver was on his way and had arrived! read more

My insurance called to them and I work on an army installation (I'm a pregnant soldier btw) and my car broke down so I needed it towed 6 miles down the road to a body shop that will fix my car... they originally they'd be here by 1:59 pm-2:15 pm. I caught an Uber to be here by 1:30 and I waited until 2:10 to call the tow company in which a very rude man answered the phone and said "We will call when we close" I called my insurance company at 2:45 and they told me the tow company cancelled the request. Like dang y'all couldn't let me know something when I called 30 mins ago. Instead of waiting around looking dumb and stupid. So long story short they have been avoiding my phone called and my insurance company called Matador towing and they came and got me in 15 mins! Please use Matador Towing instead! Superior towing is not superior they are trash! read more

We called them late one night in an emergency situation and they were very quick to respond. Anthony was amazing. I can't say enough at how pleased I was with their service. Quick, friendly and reasonably priced. I wouldn't hesitate to call them again. Thank you guys!!! read more

Your driver nearly wrecked me on I270 northbound from 495. He used a merging lane as an opportunity to pass. He did not pass, he then sent me into the next lane. Luckily my car fit between the cars in the next lane. Terrible! I'll never forget this. read more

For some reason my key didn't work in my ignition tonight. It's my dads car and he has roadside assistance through AMAC. Well Superior towing showed up super fast in like 15 mns. The driver Johnny was super nice and friendly and hooked my car up in no time and was on his way to the service station. Since the towing was covered I can't speak to the fees they charge. But I will ssy this much I have never had a towing company show up that quick and be that nice and friendly and professional. I will use this company again if the need arises. Thanks again to my driver Johnny. He was super cool and friendly! read more

I cannot say enough good things about Anthony who helped me this past Monday when I experienced a flat tire on my first day back at work since the beginning of the new year. Needless to say, there was already some stress with going back to work, the traffic, etc. and then to have a flat tire after hitting a pothole on Eisenhower avenue, I was a little grumpy. Anthony called to give me his ETA and with his enthusiastic, warm personality and knowing people as he seems to so well, he immediately cheered me up and said "I'll try to get there sooner!" Immediately changed my whole experience, and day in fact. Turns out he's a graduate of my high school alma mater, and we had fun talking about that among other things. He knew exactly where I asked him to tow my car, and did so safely, and expeditiously. What a wonderful gent and professional. I kept his card and if needing roadside assistance again, I will request him through my service provider. Thank you Anthony!! read more

Where do you go when your car breaks down and are in need of a local towing company - Superior Towing Service. The company is in close proximity to Old Town. The two men came on time, charged a competitive rate, and dropped off my auto to the location of my choice. In the event that I need my car towed, I will call them again. read more

They came and got my car out of my apartments really low-ceilinged parking garage and got it to the dealership in 10 minutes! Granted I had to wait about an hour for them to arrive but they worked so quickly it was worth the wait! I was thoroughly impressed. read more

Unfriendly, condescending, and lacking any sort of customer service. If the guy wasn't treating me like an idiot, he was hanging up on me. They also only take cash-- extremely convenient when your car breaks down. Try somewhere else. It is stressful enough to have your car break down, you don't need a towing company to amplify the crap factor of the situation. read more

I was referred to this company by my Insurace company. Can you say NOT DEPENDABLE. This company is poor, demonstrated by their customer service, drivers and inconsistent timelines. After being quoted an hour the driver called me to report that he was going to be an additional 20 minutes later, which was not met either. It literally took this company 2 plus hours to complete the simple task of towing my vehicle. So ridiculous. I will not be using them in the future nor recommend them to anyone. read more

If I could give negative stars I would. This company is unreliable and their office staff is extremely rude. Never showed up when they said they would and never called to say they weren't coming. read more

My car would not start. I called Superior who works with my mechanic. They arrived within 15 minutes and Anthony the driver was very friendly and helpful. I would recommend Superior to anybody in the Alexandria area. Cost of the tow was very reasonable. read more

My car broke down in the rain on Friday night, and Mike showed up in less than 10 minutes after I called the dispatcher. He was very professional but also able to calm me down by chatting. I emailed to schedule a time on Sunday to have my car towed to the dealership, and the dispatcher called me immediately to ensure all the details were correct. Mike showed up again, right on time. I hope not to need a tow again any time soon, but Superior Towing (and Mike in particular) would be my go-to in the future. I'd highly recommend! read more

I was using this company through Better World Club to take my car to the shop. At 8:30pm I was told it would be at most 60 minutes until the truck could come, and the driver would give me a call when he was 10 minutes away. Ok, that's fair. I waited an hour and no call, no truck. I called back and was told that the driver's previous call was taking longer than expected and it would be another 30-45 minutes. Fine, I waited 45 minutes, plus another 15 just in case he was nearby. Nothing. So I call again, and they try to contact the driver. The driver doesn't pickup his phone despite multiple attempts, so they order me another truck which should be there in 15-20 minutes. Mind you at this point it's been over two hours since my original call. Sure enough, 20 minutes later and there's no truck or call. I call them back and apparently the new driver was stuck doing something at his previous call, too. Too tired to deal with it, I had them cancel the driver and called Better World Club back to get a different company. Luckily my car was having minor problems and I had managed to make it to a friend's house that I could stay at. If this had happened on the side of the highway this towing company would have left me sitting there for 2 1/2 hours in below freezing temperatures. I will never try to use these guys for anything again, and I recommend you avoid them as well. read more

Absolute garbage service. The dispatcher is very rude and condescending. Got a notification saying a tow truck had been dispatched. Called two hours later after getting another notice saying the truck should have been there already and the dispatcher told me that he didn't send it out because I guess there was some miscommunication of what was happening and basically told me I was stupid and was just the most unhelpful person. Again, absolute garbage. read more

The review above is false and written by a friend of the company owner. The address listed is a yellow cab office in alexandria,VA. The other addresses you find on the internet lead to two body shops, both of which do not belong to this company. This company is not listed with the Virginia State Corporation Commission. it effectively does not exist. If anything happens to your vehicle you have NO, I repeat, NO recourse to locate the person who towed your car. The Verizon number he uses forwards directly to his Cell Phone. They act like kindergartners. Bad, undisciplined kindergartners. They will tell you they can only bring the receipt to where they towed he car and then they will throw a tantrum, accuse you of calling him a liar, and say he won't give the receipt he never intended to give in the first place. DO NOT BELIEVE THEY TAKE CREDIT CARDS. They don't have the capability and will demand cash. One would wonder if they could be trusted with your credit card information anyway. read more

Please save yourself some time, money, and headaches!!! I was stranded due to the snow and although they tried a couple of times to get me out they completely gave up. The guy did not know what he was doing and had no experience with dragging cars out of snow. Not to mention he kept complaining and saying since my insurance company handles all of this he does not get paid and that this job is out of his pay grade.....Then why would this company dispatch him to come help me. Anyway if that wasn't bad enough he left me stranded and claimed he had other calls and his manager was asking to send pictures of my car to prove he was there. Their whole system is a mess and he got paid and did nothing for me. I had figure out how to get home on my own and came back the next morning and got help from Twin Towing who took my car out in two tries. When I tell you to stay away. Please STAY AWAY. read more

I called every tow company in the area. Let me save you the Hassle of a price check. Standard hook up fee $85.00 with $3-$4 a mile added to the total. I spoke with very friendly man named Tony. When Tony told me the fee i had him repeat it, to make sure i was hearing right. It was.. I expected a older man with a greased up shirt to arrive, with a Smoke Hangin out of his mouth , maybe even a regular pickup truck with some chains.. I realy didnt care because i was in a tight spot. Mike was .... On time Professional Prepared Fast and Efficient and was not greasy or smoking like a chimney. My car was parked in a busy Area and he managed to get the car loaded on the truck and out of the parking lot in UNDER 10 MIN!!!.. Dropped off the car at the shop, and got my reciept. A-W-E-S-O-M-E!!!!!! Best price in town and I will never use any other company in this area,... however I hope i dont have to use this service very much... no one likes to be broke down...BUT IF YOU ARE THIS WILL BE THE Least hassle, lowest cost Towing in the area!! Only Cash.... BUT WHO CAREs??? THEY HAVE THE lowest PRICE!!! what more do u want? Bad customer service? You want a candy cane, or sugar pop, with your reciept? Or do u want them to do wash your car and shine your rims after they load it?... get OuTtA HeRe!!!!!! Its a tow company they are busy and deal with anrgy- distraught people All the time!!! No one is Happy to be towed! Nothing is perfect but this Is pretty damn good! L read more