Hands down the best towing service. If I could give 6 stars, I would. I had a flat tire and called…read morefor towing service. The tow truck arrived very quickly after being dispatched. The driver, Felix, first gave me a ride home. Then, he dropped off the car at the dealership on my behalf and filled out the necessary paperwork.

In July 2024, my vehicle broke down after leaving a repair shop. Luckily, it was before rush hour…read morebut there was still a steady flow of traffic. Stopped in the middle lane, I found myself directing traffic without sufficient time to arrange for a tow. One of Airpark Towing's managers happened to be driving by when he saw me. He put on his hazards and started directing traffic. He asked if I had arranged for a towing service. I told him I hadn't yet. He told me that they didn't use AAA and told me what the amount would be for a tow. He also told me that he could get a truck there in 10 minutes. The price was reasonable and he was already providing great service without me being a customer. I'm thankful that Airpark Towing was in the area. I highly recommend. (I have the manager's name written down but not near me for this review.)

I have lived in the Rockville Community for over 40 years and have taken my cars for maintenance…read moreand repair to more places then I care to mention. For the past 2 years, Nealey Tire has and continues to be one of my best car repair experiences. Professional and courteous, their young, talented and motivated staff get the job done. And unlike some nearby dealerships they don't press me for "repairs" that are just not necessary. Prices are fair and promised times for repair completion is usually met. My latest repair, a leaky value stem on my 1967 Chevy Camaro. Kyle at the front desk understood my slowly deflating tire situation and squeezed me in despite their busy schedule and lack of appointment. Lead mechanic Javier got it done and also pointing out some rust on the tire rim which may cause future problems. Who says customer service is a lost art in America? My three vehicles are repeat Nealey customers!

BEWARE! They charged me 10x the market price for a replacement part. The manager's explanation was…read morevery clear "If everyone else is overcharging, we'll do it too" - the trick they'd use to rip you off.

No one ever feels good after being in a car accident. But the folks at Randolph Auto Body honestly…read moremade things so easy. They know the process and walked us through each step with State Farm. I've experienced a real downturn with follow through and customer service in so many locations since the pandemic began - the experience here reminded me of what great service really is. Kim called me every single day during the claims process to provide me updates. She knew what she was talking about - and even gave me a tip on how to lower my deductible. She was right - her tip cut my deductible by 50%. How awesome is that? Her brother gave a great explanation on the work to be done and how to address damage cause by a hit and run. This brother and sister team is fantastic. Just got the car back today and felt like I had to write something, though I rarely do, because the experience was so outstanding and my car looks and drives like new. Hope I don't need to go again any time soon. But if I do, so glad to have a go-to auto body shop in my area.

Skip it! 1 star…read more Scheduled an appointment for an estimate at Randolph Auto Body and Paint. I was told ahead of time that the estimate would take about 45 minutes. When I showed up for the appointment, they told me they don't do estimates at all -- only straight repairs. No one mentioned this when I booked, so I wasted time setting aside for an appointment that shouldn't have been scheduled in the first place. What made it worse is that the shop was clearly not busy -- the garage and lot only had about 5 cars total and no other clients in sight, so there was no real excuse for turning me away. On top of that, the front desk clerk was rude and unwelcoming when I brought it up. Very disappointing experience and poor customer service. Would not recommend if you're looking to get a quote before committing to repairs.

On July 31, 2025, another driver from the opposite direction made a left turn and collided with my…read morevehicle. The airbags deployed and the front was severely damaged. It was no longer drivable. Although I kept my car pristine, it was an older vehicle that I figured would be totaled by the insurance company. Since the accident occurred at a major intersection, police were onsite. They called Stronghold Towing and the driver, David, arrived about 20 minutes after their call. David picked up my vehicle and towed it to his lot. He gave me his information to make arrangements to pick up my belongings. When I spoke to him the next day, David said that he could tell that I took care of my car. He also said that he was quite sure it would be totaled. Since I never had my car totaled before, he shared with me the process. This was helpful because I kept playing phone tag with the other driver's insurance company. In summary, not only did Stronghold Towing tow my vehicle safely, they also provided valuable information to help me with my experience. Stronghold Towing is professional, reliable, and helpful. I highly recommend.

Great service and provided us with a lot of information. Took great care of our car. Would…read morerecommend for sure.

I recently had the pleasure of working with Airpark Auto Body after an unfortunate accident left my…read morecar in need of significant repairs. From start to finish, my experience with this exceptional team was nothing short of amazing, and I cannot recommend them highly enough. From my initial call, I was met with outstanding service from Alex. His attentiveness and responsiveness immediately put me at ease. I was understandably anxious about the process, but Alex's reassuring demeanor and quick responses to my questions and concerns made me feel confident that my car was in good hands. The professionalism continued with Geoffrey, who provided invaluable tips and advice throughout the repair process. His knowledge and attention to detail were evident in every interaction. Geoffrey's dedication to ensuring I understood each step and his willingness to go the extra mile to address my concerns truly set Airpark Auto Body apart from other repair shops. The experience reached its peak with the incredible service provided by Marcello, the owner. Marcello went above and beyond to ensure that my needs were met and that I felt supported throughout the entire repair process. His professionalism, attentiveness, and patience were unparalleled. Marcello kept me informed at every stage, reassuring me that my car was receiving the best possible care. His commitment to customer satisfaction is truly commendable. The quality of the repair work done by Airpark Auto Body was exceptional. My car looks and drives like new, and I am beyond pleased with the results. The attention to detail and craftsmanship displayed by the team is a testament to their expertise and dedication to their craft. It is clear that Airpark Auto Body takes great pride in their work, and this is reflected in the outstanding quality of the repairs. Moreover, the entire team at Airpark Auto Body demonstrated a level of customer service that is rare to find these days. Each member of the team, from Alex to Geoffrey to Marcello, treated me with the utmost respect and care. They were always willing to answer my questions, address my concerns, and ensure that I was completely satisfied with the repairs. This level of dedication to customer service is what truly sets Airpark Auto Body apart from other auto repair shops. In conclusion, my experience with Airpark Auto Body was nothing short of exceptional. The professionalism, attentiveness, and dedication of Alex, Geoffrey, and Marcello made a stressful situation much more manageable. The quality of the repair work exceeded my expectations, and the customer service was second to none. I highly recommend Airpark Auto Body to anyone in need of auto repairs. They have earned my trust and my highest praise. Thank you, Airpark Auto Body, for taking such great care of my car and for providing an outstanding customer experience. Five stars well deserved! -A.C.

Don't go here!!!…read more Especially if you are going through your insurance!! It took months, at least 3, to repair simple damage to my car. When I first took it for an estimate they said 1 week 2 max for it to be ready. Then said 2 months to receive parts.. But then they keep upping the price and going back and forth with my insurance to get more money from them which took additional weeks for my car to be repaired. One example, they tried to charge my insurance an extra $300 for my car to be towed 1 mile to get a calibration done. When first of all my car was driving fine, only a small dent on my side. Second, they are also a towing company that owns their own tow trucks.. Now listen, I don't care at all about saving my insurance company money cause y'all know how much we pay them. What I do care about is them keeping my car for weeks while they go back and forth trying to squeeze them for every penny... I do understand the insurance company to refuse to pay the tow though... Another example, they said I needed a new rim ( cause it was scratched) and they are waiting for the dealer to send it.. I asked if they can just buff it out so I don't have to wait. And I don't care about little scratches on my rim.. But they told my they already charged the insurance for the new rim.. so i said fine I'll just get the new one but I will like to keep my old one anyway... they said ok.. when I finally went to pick up my car and asked where the old rim was they said they were able to just buff out the scratches... smh... I was so done with them at this point I was like whatever. That's not even all folks, when I finally picked up my car in January after dropping it off in October, the guy said "you are lucky the customer before you had his car here for 6 months and insurance didn't pay for everything he still had to pay thousands plus his deductible they really did him wrong"... I was just thinking no y'all did him wrong.. then I said "I wish I still had Geico cause then I can just drop my car off to one of their designated shops, given a rental in the same location and pick it up a week or 2 later".., he said "yeah well those shops don't do quality work like we do"... ok so my car was detailed and spotless but the rear door didn't line up with the frame so I'm like this doesn't look like quality work it's not even.. he's like let me have them fix it really quick.. I'm like really after all this time .. 30 mins later was better then it was but still not perfect and definitely not quality.. at this point I'm just going take it and be done cause I def didn't want to wait another month for it to be perfect.. I just said it's fine I need to go .. then he told me don't forget to give us a review on yelp that's how we get all our customers..smh... that's how I found this place in the first place.. but I'm like don't worry I will!!! Hope this helps and hope no one else gets suckered into taking their car here!!!

I would only recommend if you intend on towing from point A to point B. once it's on the lot it's a…read moreheadache

BEWARE!!! Do not ever use this towing service!!! If you are in an accident and the cops mainly…read morestate police are involved, and have to call a tow service, make sure you find out who they are calling, most likely they will call these guys since they work together, apparently the owner used to be a state cop. I skid in the rain and hit the guardrail, someone called cops, state police came due to state property, i said i would call AAA and they refused and said they couldn't wait for an hour and their towing service would come sooner. They towed, normal tow, nothing unusual or major, facility was 5 miles away. Called the next morning to pick up, and was blown!!! They quoted me $600 for the tow how in the world does anyone charges $600 for an overnight tow? When asked they said "accident" tows are different, how??? Charged me for 20 miles, cleanup charge $125, admin fee $35 and accidental tow charge $299" i called many tow companies to double check and also the state police and they all wondered why the charges were so much. Fraud written all over!! Spreading the word, when cops tow check the company they r using first.

I had a flat on my way into work in rockville, called ampm and they were at my vehicle in nearly no…read moretime at all. The tow truck driver was knowledgable, professional, and polite. As soon as we got to the repair shop I'm introduced to Adam, who runs the counter at AMPM. He was INCREDIBLY professional and understanding of my situation. Detailed multiple options to get my vehicle up and running again at a cost that was affordable to me. Definitely would reccomend AMPM if you're ever in need of repairs or in a worst case, a tow.

I rented a car with Avis and was stranded on I 270 at 8:30 am I placed a roadside call and received…read morea text that the driver would arrive to transport the disabled vehicle and myself to BWI to redeem another vehicle. AMPM has a gps locator that they send to the customer to see where the driver is located. I received a text stating that the driver was 90 mins away which would be an eta of 10 am. I am still waiting for the tow truck 3 hours later!!!!! I kept checking the gps app and the driver appears 8 mins away for the last hour. Definitely not recommending this business. I hope they go out of business actually.

They are always pleasant, professional, and care about the customer. Really great local businessread more

Staff was nice, but lacked haste. Often times, I had to reach out for updates after being told by…read moretheir team that I'd be reached out to that day (or days prior). The wrong parts were ordered, further delaying progress. It took 3 weeks after receiving a quote for them to start working on the car. It remained at their shop for another ~5-6 weeks - and the work still was not completed/ fully drive-able. Body work performed looks good, but all work internal to the car either a) did not get completed or b) had to be redone by my mechanics (who I ultimately had the car sent to to get it right). They tried to outsource electrical tasks to another shop, but it was punted back 2 weeks later with no progress. For example, I was charged for a new battery by Paintmasters that had to be replaced weeks later. My mechanic shop suspects the electrical issues I experienced with the car (which did not exist prior to leaving it with Paintmasters) may have been created due to lack of careful handling of battery and other electrical components within the car while welding and other grounding-adjacent tasks were being performed. Who knows (which in itself, is a problem)? I don't like giving out bad ratings, but the extra work that I needed performed downstream to my car after getting it back from them was not cool at all - and significantly decreased the value of what I paid for. Regardless, I paid (quite a bit) for services that were unsatisfactory.