No one ever feels good after being in a car accident. But the folks at Randolph Auto Body honestly…read moremade things so easy. They know the process and walked us through each step with State Farm. I've experienced a real downturn with follow through and customer service in so many locations since the pandemic began - the experience here reminded me of what great service really is. Kim called me every single day during the claims process to provide me updates. She knew what she was talking about - and even gave me a tip on how to lower my deductible. She was right - her tip cut my deductible by 50%. How awesome is that? Her brother gave a great explanation on the work to be done and how to address damage cause by a hit and run. This brother and sister team is fantastic. Just got the car back today and felt like I had to write something, though I rarely do, because the experience was so outstanding and my car looks and drives like new. Hope I don't need to go again any time soon. But if I do, so glad to have a go-to auto body shop in my area.

Do not bring your car here. Very unpleasant experience. Lack of transparency and honesty. I would…read morenot recommend this place.

I recently had the pleasure of working with Airpark Auto Body after an unfortunate accident left my…read morecar in need of significant repairs. From start to finish, my experience with this exceptional team was nothing short of amazing, and I cannot recommend them highly enough. From my initial call, I was met with outstanding service from Alex. His attentiveness and responsiveness immediately put me at ease. I was understandably anxious about the process, but Alex's reassuring demeanor and quick responses to my questions and concerns made me feel confident that my car was in good hands. The professionalism continued with Geoffrey, who provided invaluable tips and advice throughout the repair process. His knowledge and attention to detail were evident in every interaction. Geoffrey's dedication to ensuring I understood each step and his willingness to go the extra mile to address my concerns truly set Airpark Auto Body apart from other repair shops. The experience reached its peak with the incredible service provided by Marcello, the owner. Marcello went above and beyond to ensure that my needs were met and that I felt supported throughout the entire repair process. His professionalism, attentiveness, and patience were unparalleled. Marcello kept me informed at every stage, reassuring me that my car was receiving the best possible care. His commitment to customer satisfaction is truly commendable. The quality of the repair work done by Airpark Auto Body was exceptional. My car looks and drives like new, and I am beyond pleased with the results. The attention to detail and craftsmanship displayed by the team is a testament to their expertise and dedication to their craft. It is clear that Airpark Auto Body takes great pride in their work, and this is reflected in the outstanding quality of the repairs. Moreover, the entire team at Airpark Auto Body demonstrated a level of customer service that is rare to find these days. Each member of the team, from Alex to Geoffrey to Marcello, treated me with the utmost respect and care. They were always willing to answer my questions, address my concerns, and ensure that I was completely satisfied with the repairs. This level of dedication to customer service is what truly sets Airpark Auto Body apart from other auto repair shops. In conclusion, my experience with Airpark Auto Body was nothing short of exceptional. The professionalism, attentiveness, and dedication of Alex, Geoffrey, and Marcello made a stressful situation much more manageable. The quality of the repair work exceeded my expectations, and the customer service was second to none. I highly recommend Airpark Auto Body to anyone in need of auto repairs. They have earned my trust and my highest praise. Thank you, Airpark Auto Body, for taking such great care of my car and for providing an outstanding customer experience. Five stars well deserved! -A.C.

I had an outstanding experience with them! From start to finish, their team demonstrated…read moreprofessionalism, expertise, and genuine care for my vehicle. After a minor collision, I was stressed about getting my car repaired, but this place made the entire process seamless. Alex was incredibly helpful, guiding me through every step and keeping me updated throughout. Muchas gracias por todo, muy recomendado!!

They did a great job from start to finish. Joey was patient and willing to help me sort out what…read morewas possible for the transportation of my daughter's car. Their price was fair, but I chose them based on the terrific service I got on the phone whenevr I reached out to them. They were very helpful, and made a stressful experience just a little bit easier. David arrived on time and did a great job!

Unfortunately I've had to get my car towed twice in two years- fortunately I used Morton's Towing!…read moreThey are super nice and friendly and they have very fair prices. They've been great to talk to over the phone and they'll give you a time and price estimate right when you call. You get a link to watch the truck drive to you with an estimated arrival time. The truck drivers are super nice and professional. They explain the total cost, what they're going to do, and give you a detailed receipt that explains everything. You can pay them directly with either card or credit, and they load your car right then and there. I wish I wasn't a repeat customer lol but they're really awesome!

This your BEST option for a tow when you need it. JWA picks up their phone quickly, has THE best…read morerate in town (I called 4 other places, all more expensive) I needed help ASAP. My car broke down in an intersection in Germantown MD (!!). They are pros, arrived in 20min (exactly when they said they would) pulled up expertly in a tricky spot, hooked up smoothly, gave me a ride to the mechanic I needed to get to, were kind and professional the entire time , and left my car perfectly in a parking spot. When you need your car towed this is the place to go to. I'm recommending it to everyone I know. And you support a hard working locally owned business. This is my first ever time writing a review, and I want to for this place.

Great Service! Reliable, Just on time! Highly recommended!read more

I had a leak in my tire and needed to get it checked as soon as possible. My local Honda dealership…read morewas going to make me wait 2 hours. The NTB by Hungerford didn't have an opening until 1pm and I have to catch a flight at 5pm. I called Rockville Tire and Auto around 10am. He told me it would only take 30min, but a bay wouldn't be opened until about 11-1130am. I arrived at 11am and by 1122a, they found the culprit of the leak (stupid nail), patched my tire, and I was on my merry way! The price was very reasonable ($25.11 includes tax). The staff was very courteous. The inside of the shop is clean and has a 3 seater couch, a 2 seater, and a single chair. I can vouch for the comfiness of the three seater. There's a tv, an empty water dispenser, a Keurig (no k cups in there), and free wifi. While there were no K Cups out, you could certainly ask for them. I didn't come here for "amenities," so this didn't affect me at all. Hands down, I'll be coming here for future tire needs!

This shop tries to scam customers who they think don't know any better…read more Had a car with the tire pressure light on. Doing some online research I figured it was due to the TPMS's battery was low and thus needed to be replaced. I have previously gotten one replaced at another shop for only $60 including sensor and labor. Only $25 for the labor if you bring your own part. Neely's tried to charge me $160 for just a 'diagnosis' which is literally a 1 min check with a diagnostic tool to find out the battery levels of each TPMS. And then they 'recommended' to replace all 4 sensors at once when that is totally unnecessary as all 4 TPMS's battery nearly never runs out at the same time. Then they want some more money for an OEM TPMS sensor when a universal Autel TPMS is less than $30 on Amazon. And Neely's will NOT install a customer provided part, even if it is brand new. Not to mention the mechanic I spoke with looks like some gang member and was super rude at that. AVOID these scam artist. If you want an honest mechanic, reach out to me and I can hook you up with one.

I have used Autoblost Dimension for body repair for years because of the good work they have done…read more However, this may be the last time. Yesterday I opened my hood to check my car, because I kept smelling something strange. Lo and behold I found a bunch of croutons wasted near the battery compartment. I definitely don't appreciate anyone using my car as a dinner table. And apparently there was no attempt to even clean it up!! I'm hoping no moving components on the inside were damaged. Will find another body shop that treats me and my property with respect.

Quick, down to earth advice by very knowledgeable rep; will be bringing car back to them for…read moreservice!

D & D was recommended by a nearby window tinting/dent repair shop. They did great work. You would…read morenot be able to tell where the damage had been. They worked well with my insurance company. When there was a slight delay about a small item they did not have in stock, they worked with me so I could pick up the call today. I hope I do not need a body shop again, but if I do, I will contact D & D.

I had an estimated done for a scratch on the rear bumper of my car. The price seems a little too…read morehigh and it will take 3 days to fix a less than 1 inch scratch?

Hands down the best towing service. If I could give 6 stars, I would. I had a flat tire and called…read morefor towing service. The tow truck arrived very quickly after being dispatched. The driver, Felix, first gave me a ride home. Then, he dropped off the car at the dealership on my behalf and filled out the necessary paperwork.

In July 2024, my vehicle broke down after leaving a repair shop. Luckily, it was before rush hour…read morebut there was still a steady flow of traffic. Stopped in the middle lane, I found myself directing traffic without sufficient time to arrange for a tow. One of Airpark Towing's managers happened to be driving by when he saw me. He put on his hazards and started directing traffic. He asked if I had arranged for a towing service. I told him I hadn't yet. He told me that they didn't use AAA and told me what the amount would be for a tow. He also told me that he could get a truck there in 10 minutes. The price was reasonable and he was already providing great service without me being a customer. I'm thankful that Airpark Towing was in the area. I highly recommend. (I have the manager's name written down but not near me for this review.)