DO NOT HIRE THIS COMPANY!!!…read more
I have to move every 2-5 years, and I can honestly say this was THE WORST MOVING EXPERIENCE OF MY LIFE. Normally, I write positive reviews for my movers, but not this time.
Unfortunately, my favorite moving company closed down after COVID, so I was forced to find someone new to move my stored belongings from North Vancouver to Los Angeles. I was all set to use PODS, but at the last minute, I found out my storage unit wouldn't allow overnight parking of the POD, and PODS doesn't have same-day drop-off/pick-up. In a panic, I called around to find an alternative. All the good companies were booked (that should have been my first clue!).
The owner, Joe, who is a GREAT salesman over the phone, agreed to do the job ALL IN at $8,000 CAD. I gave him a deposit of $2,000 on a different credit card, and he sent me a picture of the receipt via text. We confirmed over text message that there would be two stops in LA: one at my apartment and one at my storage unit. This was even written on the receipt he sent me.
Here is what transpired:
Joe called me the week before my move, complaining about not being able to take a rental truck to the U.S. and becoming really busy, implying that this trip was getting in the way. He even asked if I could delay getting my things until August, after we agreed upon the date of July 17th, and I had changed my plane ticket to come back early to receive the truck.
Upon arrival on the 17th, Joe constantly complained about his workers and let me know that he couldn't find anyone decent. He was slow and inefficient, spending a large portion of his time either answering his phone, making calls, or telling me stories about how feared and revered he was by the border agents or how badass he was when he was in the military (psychological tactics to try and make me feel intimidated).
My boyfriend had to jump in and help unload the storage unit and carry things to the truck, or else we would have been there an extra 2-3 hours.
After loading the truck, Joe presented me with a bill of $7600 CAD instead of the agreed $6000 CAD, adding $1200 for mileage and gas and $400 for taxes. When I questioned him, he threatened to unload the truck and leave my belongings on the road if I didn't pay. Under duress, I paid the extra $400.
On the day of the move:
Joe texted me at 6:39 am saying he was 5 hours out but arrived 4.5 hours late at 3:11 pm.
He arrived with one other person because he couldn't find another worker with a passport and complained about having to move items himself, which he said he no longer does.
Half of the items meant for my apartment were packed at the front of the van. Joe agreed to return to my apartment after the storage unit drop-off with the items he didn't want to find. Inside my apartment, he didn't have any tools to assemble my bed as promised, so I had to provide my own and help his worker, Hammas, while Joe berated him and did nothing.
At the storage unit, I ended up moving half the furniture myself because Joe and Hammas were slow and unorganized. Joe stayed in the truck for the first few hours, complaining about how long it was taking. Around 7:00 pm, Joe abruptly decided to leave, citing low blood sugar, and left my furniture in the street, parking lot, and hallway.
My boyfriend had to leave work to help me, and we didn't finish in time, resulting in a $100 fine for being locked in the storage facility.
I have filed a credit card dispute for not completing the job, abandoning my items, not delivering items back to my apartment as agreed, attempting extortion, and the time and effort my boyfriend and I had to invest to finish the job.
Save yourself the headache and find a reputable moving company. North Van Mover is not it.
