Saturday night at the Taste of Yorba Linda and who knew that, as I walked around, not just enjoying…read morethe food, but the different vendors that I would have an amazing experience with Tatiana!!! Personally, caring, friendly and a genuine huge heart! Thank you for providing us with an exceptional customer service experience! Love our bracelets!!!

Update! My bf proposed with the most gorgeous ring ever! Thank you to Jeweler's Touch, I've been…read morerecommending all my friends to come here to ring shop. Craftsmanship is impeccable, most incredible service.

We had a great experience at this shop. Anthony provided exceptional customer service and was…read morefriendly, knowledgeable, and genuinely helpful throughout the process. We brought in two watches for repair and resizing. One of the watches had an issue where a link kept coming loose. Instead of simply replacing parts, Anthony took the time to assess the problem and suggested an alternative solution that effectively fixed it. We really appreciated his willingness to find the best option for us. The repairs were completed efficiently, and we left feeling confident that our watches were in good hands. Thank you to Anthony for the excellent service!

Slow repair service. They have had my watch for 4 weeks to replace a movement and it still is not…read moreready. Far too long to wait. Was told it would take two weeks. Was told after 3 weeks that the movement has arrived but it hasn't been installed and to wait a week. Told the same thing after 4 weeks after going into the store because no one picked up the phone. Replaced batteries fine but most places can do that without tacking on a warranty charge.

Fantastic! So helpful spent alot time with us and we got exactly what we wanted. Very great…read moreexperience!

Coming into diamond direct I was blown away by the service and professionalism of the staff. The…read moreowner Joe is very kind and makes sure that everyone that comes in has the best experience possible. The standout for my experience was Rameez. He was so kind and provided me and my significant other with an incredible experience. His knowledge and expertise on rings and making sure we find our own style is amazing. He was so patient with us as we picked out our rings and I cannot recommend Diamond Directly enough. I will make sure to come back for any future jewelry needs.

Honest man! Great service! Took my Hamilton watch in for a battery, and price was right, and the…read morejob was well done! Highly recommend this business. A bit hard to find, it's by the old Sears end upstairs across the bark-works store. They do watch and jewelry repair, and have lots of goodies! Nixon - Gshock - Hamilton - Luminox and beautiful jewelry! Thank you !

Walked in to OC jewelry great customer service got my battery and crystal replaced For a very…read morereasonable price Compared to other places I've got estimates from.they did a great job thank u

An absolute gem of a jeweler! I was originally referred to…read moreDavid by a coworker who found him on Instagram, and having my custom engagement ring made by him back in 2017 was the best decision ever. The rest is history! Nine years later, I still make sure to come in yearly for my free ring upkeep, including a thorough cleaning and prong check. David's customer service doesn't end after a sale; he truly takes care of his clients for the long haul. Because of that trust, he is now my go-to for all of my custom jewelry. While custom pieces can take a little time to perfect, the wait is always worth it because I am never disappointed with the final result. Like any smart consumer, I still price-shop around to make sure I'm getting a fair deal, and without fail, David always gives me the best, most reasonable prices. If you want amazing craftsmanship, honesty, and a jeweler who actually cares about maintaining your pieces, go see David!

I attempted to purchase my wedding band replacement as an online customer and unfortunately had an…read moreextremely frustrating experience from start to finish. I placed my order understanding it would arrive within 3-4 weeks. When that window passed with no update, I reached out through their online system -- no response. I then sent a text and was told my ring was still being made. I waited two more weeks, and still received no shipping notification or FedEx tracking. I called the store directly for a follow-up, only to be told they had never actually made my ring. They offered a return and a gift as a resolution. I waited for the refund -- and again, no communication. No email, no confirmation, no follow-up. The refund eventually came through, but only after I had to chase it down myself. After more than a month of waiting, repeated follow-ups, and zero proactive communication, I was left with no ring and a very poor impression of how online customers are treated. In-store customers may have a different experience, but as an online buyer, I felt completely overlooked at every step of this process. I hope this feedback helps improve communication and order tracking for future customers.

This family owned and operated business is absolutely wonderful. Their selection of fine jewelry…read moreis perfect for any occasion, from Valentine's Day to the holidays, they exude the best in customer service and selection of items. It is an honor to patronize this business, and it should be everyone's 'go to' finding that perfect gift. They also do amazing repairs on various jewelry pieces and have an artistic flair to boot.

Excellent work great customer service affordable prices and timely service my third time coming…read moreback for different watches batteries change

Been here to get a 14k nugget ring resized and a bracelet extended for my wife as well as some…read moreother items cleaned, very good work very time efficient and great prices i highly recommend

I found this business by searching yelp for jewelry repair in the area and I'm glad I went here to…read moreget a pair of my favorite earrings fixed. Jorge repaired/soldered a new post to the back of my earring that had broken off years ago. The service was fast and friendly, as well as cost efficient. I will be returning again soon.

This place is amazing. I needed to have my battery in my watch repaired before a flight and they…read morewere able to do it no problem! The prices are reasonable as well. Great customer service!

Great service! And fast too I got a repair on a charm that was gold they did a fast job it's fine…read morenow. They also do other jewelry repair and I go there for my battery replacement for my watches.

A friend recommended Coby Madison for us to get our 7 year old daughter's ears pierced. We read the…read morereviews and felt comfortable driving from Lakewood to Whittier for a sanitary and overall positive experience. I called the location and spoke to Debbie, who was kind and helpful in scheduling a same day appointment for me and my daughter. I was getting a second set of piercings for myself (to motivate my daughter who was a little nervous). I was told they typically do piercings Friday/Saturday/Sun and appointments are preferred. The location is a jewelry store so they buzz you in. The store is incredibly clean and welcoming. Debbie and Nikki assisted us. They sanitized my daughter's ears, let her pick out the earrings she wanted (good variety of 14k gold/white gold), and did the two ears at once since they had both staff present. They use a gun like device that pinches the earring in versus a thick needle. It was done within seconds. My daughter was given a certificate for bravery and tiara as well. They even gave me one so we could take a photo together. Thank you, Debbie and Nikki, for being so kind and patient with my daughter. She left with the biggest smile . Prices seem comparable to other reputable jewelry stores that I looked into. Left with the cleanly solution and clear instructions for care. I highly recommend this location!

I am so grateful to the amazing team at Coby Madison for repairing my wedding rings. I had been…read moremeaning to come in to get my rings resized as they had started to fit tight, but I waited too long and ended up having to get them cut off! One night I could not get my rings off no matter what I did! My finger even got swollen from trying to get my rings off. The next morning, I went into Coby Madison and was greeted by James. I explained my situation and he looked at my finger and right away noticed that it was swollen. He said he could help with cutting the rings off. He was able to get them off quickly, and although I was relieved to get them off after being stuck, I also felt sad that they had to be cut off. While getting the rings cut off, I got hot due to being nervous and James had me take a seat and gave me some water. I really appreciated how kind he was and that he understood having my rings cut off can be a bit emotional. Since my finger was swollen, I had to wait until the swelling went down to return to be sized for my rings to be repaired. James provided me with a bag to keep the rings safe. I returned two weeks later to make sure the swelling was completely gone. This time I was helped by Linda and she was amazing. She had me try on different rings to make sure we got the correct ring size. She provided me with options on how I could repair my wedding ring if I needed to change the design. She informed me that the store has a texting system which makes communicating with their customers easier. This really was convenient for me to get updates on the repairs for my rings. They had originally informed me that it could take 3-4 weeks depending on how many orders they are working on, so I was pleasantly surprised when my rings were ready in two weeks. I felt so naked without my rings, so I was happy that they had them ready quicker than expected. My rings came out great and fit perfectly! They also looked clean and sparkly. I had an amazing experience working with James and Linda. They provided great customer service! I would highly recommend them for any of your jewelry needs.

Fair prices and fast service. Don't go anywhere else!!! Batteries last and he knows what he's doing.read more

The gentleman who runs this booth is great. He is very fast and courteous and customer service…read moreoriented. He charges fair prices for his work so the value he provides is great. I know if I went to a larger jewelry repair place they would have charged me double for the work he did. He is located in a kiosk by the Macy's home store.