Papalia pulled a no show on me today for an HVAC service. No phone call, no e-mail, nothing. Just a…read moreno show. Then, when I called them, I got a lousy AI customer service rep. Next day, they did show up and got the job done. The tech Lily was very knowledgeable and helpful and got my AC system up and running again. I dinged them one star solely for the no-show the day before. Lily gets 5 stars.

Extremely high markup (4x) on installing a hot water mixing valve. Buyer beware. While the…read moreplumbers did professional work, as it was not an emergency call, the high pricing which was only communicated after the job was finished took advantage of the homeowner.

Over the many years of using contractors. This company is absolutely the Best…read more From start to end Very organized The crew that did the install of our new heat pump/ AC / system great guys Quality workmanship We will be using there services from here on Thank you

I would avoid this company! I wish we had steered clear. I contacted the BBB reach a reasonable…read moreresolution. No response from Rodenheiser. I then contacted the State Attorney's office. Again no response from Rodenheiser. My recommendation is to NOT use them.

Horrendous experience. They came to fix my heating system. Charged thousands of dollars and didn't…read moreeven fix the problem. We were still without heat in December. We called another company who came out right away and solved the problem for a nominal charge. I complained to this company three different times and got nowhere. I feel truly robbed. The fact that someone can make you pay an astronomical bill but not actually fix the problem should be illegal!

I've been a facility manager for 25 years. I know how much things cost and what a fair price is. I…read morehad Basnett come to my house to give me a price on a VERY simple job, to replace an older discharge pump in the basement that the washing machine discharge flows into. The RETAIL cost of this pump is $340 and is readily available. I was given a cost of over $1400. Absurd. It's the cost of the pump (wholesale) plus 1.5 hours labor TOPS. Of course while he was there, he tried selling me on all these silver, gold, and platinum maintenance plans. I was still charged $129.00 just to be given a ridiculous price with no work performed. But that's the idea isn't it? The customer doesn't want to just flush away $129.00 for nothing so you're bullied into having them do it no matter how obscene the price is. By the way, just two years ago they were charging $69. Apparently that wasn't enough pressure for people.

I am a first time customer and could not be happier with the service that was provided to remove a…read moregarbage disposal that was not working and installing a new one. Adam was EXCEPTIONAL and arrived promptly on time and worked tirelessly to put in a new garbage disposal. He took the time to explain my options in detail and could not have been any more personable and professional. I will definitely be using Sila for all my future plumbing, electrical and heating projects that I need. They are such a fantastic company. I am thrilled that I found them. I also appreciated, that when you initiate a phone call, you actually get a human being on the line to schedule the appointment. Their customer service representatives are also fantastic!

Please beware before using Sila in Stoneham. I scheduled service for a garbage disposal/drainage…read moreissue and was charged $1,250. The invoice shows they installed a 1/2 HP garbage disposer and later performed drain cleaning after discovering another blockage. My concern is that the first technician, Ryan, quickly concluded that the garbage disposal needed to be replaced. Based on what happened afterward, the real issue appears to have been the drain blockage, not the disposal itself. After the new disposal was installed, the water still was not draining properly, and another technician, Kimber, had to come out, make a thorough assessment and snake the kitchen sink. I also felt misled about the disposal itself. Ryan, the plumber, claimed that the unit from their supplier was better quality and that the warranty could be extended to 5 years, which was the main reason we agreed to purchase it directly through them. However, when we tried to register the warranty, we were told we needed the purchase receipt. Despite multiple calls and messages, Sila could not provide a receipt for the actual garbage disposal because they said they buy these items in bulk. For comparison, Home Depot currently lists several 1/2 HP garbage disposals in the $73-$172 range, including InSinkErator (our current model). Had we known we would not receive the product receipt needed for the warranty, we would have purchased one ourselves and only paid for installation. In my experience, this felt more like an upsell than a proper diagnostic visit. Kimber was knowledgeable and thorough, but the initial assessment cost us hundreds of dollars for a replacement that may not have been necessary. Don't get misled. Be cautious, ask for itemized pricing, confirm warranty documentation before agreeing to any equipment purchase, and consider getting a second opinion before approving expensive work from this company

We used Cooling Unlimited to install our heat pumps…read more 1) Cooling Unlimited submitted our Mass Save paperwork incorrectly. After agreeing to complete paperwork for a whole-home rebate, they submitted it as a partial rebate. They were unable to secure our full rebate. After we contacted Mass Save directly, we recovered the full rebate. 2) After the installation, our upstairs heat pump was not operating properly. Cooling Unlimited came out multiple times to inspect the unit and told us it was working adequately. Only after I showed them that the temperature coming out of the upstairs unit was not appropriate did they agree there was an issue. They told us they contacted the manufacturer and ultimately fixed what they described as an issue with the unit. 3) Our upstairs thermostat did not operate correctly after installation. Cooling Unlimited replaced it, but the replacement thermostat still does not measure the temperature correctly. 4) Cooling Unlimited installed a glycol feeder and heat exchanger. Our oil company later told us that the heat exchanger was undersized. We asked Cooling Unlimited to come out and inspect the heat exchanger. Cooling Unlimited then told us they had sent someone from Bosch to our house to inspect the heat exchanger, and that the Bosch technician said it was fine. 5) After all of this, I called Bosch directly. Bosch told me they had no record that Cooling Unlimited had registered our units them and that they had never been contacted from Cooling Unlimited about our units. This made it unclear who Cooling Unlimited had actually contacted when they said they had spoken with the manufacturer. 6) Cooling Unlimited installed incorrectly sized filters in our air handlers and had cut the filters with scissors to make them fit. 7) Cooling Unlimited is now refusing to honor our service contract. We signed a three-year service contract that included annual service. We did not receive service from them in the fall, and they are now saying we cannot receive our annual service because it is spring.

I couldn't be more happy with the whole process from start to finish with Cooling Unlimited…read more Patrick, the comfort advisor, came out to assess what needed to be done to ensure my HVAC would be working properly after installation. In fact he found a way to decrease the cost as we discovered my last unit was way too large for my living space. Everything was explained in great detail and I was able to understand exactly what was going to happen with the installation. From start to finish the process was seamless and the company reached out after to ensure I was satisified and that everything was running smoothly. I will definitely be using this company for all my HVAC needs going forward.