Terrence continues to be a tremendous resource for us, providing annual maintenance and dispensing helpful insight about how to care for and make the most of our Mitsubishi heating and cooling units. Cannot recommend Terrence highly enough as a technician and ambassador for the company. read more

Sila seems to hire the best people... My furnace check up was a good idea on my part and your technician did a great job. Thanks again !! Well done. read more

Please beware before using Sila in Stoneham. I scheduled service for a garbage disposal/drainage issue and was charged $1,250. The invoice shows they installed a 1/2 HP garbage disposer and later performed drain cleaning after discovering another blockage. My concern is that the first technician, Ryan, quickly concluded that the garbage disposal needed to be replaced. Based on what happened afterward, the real issue appears to have been the drain blockage, not the disposal itself. After the new disposal was installed, the water still was not draining properly, and another technician, Kimber, had to come out, make a thorough assessment and snake the kitchen sink. I also felt misled about the disposal itself. Ryan, the plumber, claimed that the unit from their supplier was better quality and that the warranty could be extended to 5 years, which was the main reason we agreed to purchase it directly through them. However, when we tried to register the warranty, we were told we needed the purchase receipt. Despite multiple calls and messages, Sila could not provide a receipt for the actual garbage disposal because they said they buy these items in bulk. For comparison, Home Depot currently lists several 1/2 HP garbage disposals in the $73-$172 range, including InSinkErator (our current model). Had we known we would not receive the product receipt needed for the warranty, we would have purchased one ourselves and only paid for installation. In my experience, this felt more like an upsell than a proper diagnostic visit. Kimber was knowledgeable and thorough, but the initial assessment cost us hundreds of dollars for a replacement that may not have been necessary. Don't get misled. Be cautious, ask for itemized pricing, confirm warranty documentation before agreeing to any equipment purchase, and consider getting a second opinion before approving expensive work from this company read more

This service call felt more like a sales appointment than a diagnostic visit. The date of the "service" was February 9, 2026 Our furnace stopped working, and the technician (Matt D.) focused almost immediately on vent pipes rather than determining why the system had failed. He placed a "DO NOT OPERATE / DANGER" sticker on the unit and took photos, but did not shut off the furnace, provide a written report, show photos of findings, or share test results. Despite implying a dangerous situation, he told us we could remove the sticker after he left. Within about 10 minutes, the visit shifted to selling a full furnace replacement quoted at $23,000. The discussion centered on financing, interest rates, and payment schedules. When I questioned the cost, the price dropped to $19,000 within minutes, with the technician saying he could call someone to see what else he could do to offer better financing terms. Questions about repairing or replacing the vent pipes alone were dismissed. Once it was clear we would not proceed with the replacement, we still paid for the service call, even though no repair or corrective work was performed. A second HVAC technician later found the actual issue: the blower motor was physically obstructed -- a straightforward problem that was easily fixed. We expected a skilled technician focused on troubleshooting and repair. Instead, this felt like a replacement-driven sales visit. I strongly recommend getting an independent second opinion before committing to an expensive replacement. read more

Perfection as usual. Everyone came on time and was taken care of professionally. Explained the steps they were taking and kept the place clean! The electrician came by to check on an issue I was having outside of the jobs and fixed it for me at no cost which was really nice! So far I've had my HVAC furnace replaced and my water heater with Sila and both times they did a great job! Thank you. read more

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This company, which evidently bought NETR, is comprised of charlatans. They talked me into paying extra for a "membership-level" plan during last year's annual tuneup of my Mitsubishi mini-splits. Yet when I called to request this year's appointment, they told me I'd have to wait four months! Into September! I insisted on an earlier appointment; three days in a row, they've promised "escalation" and "conveying to our dispatch team," but I've not heard back from anyone. A robot answers the initial call, then transfers you to a "human" in another state. "Didn't you get a reminder/notification about scheduling?" I was asked. Answer is no. This company is dishonest, unresponsive, and no longer trustworthy. Very disappointing; NETR was quite good. read more

I rarely, if ever, leave a negative review. This firm should receive a negative star. I installed a high velocity air conditioning system about 20 years ago using a local contractor who was very good. He sold his business to Sila. So I contacted them when the unit stopped working. It was working one week and the next week it stopped. I contacted Sila and the call was answered by a virtual assistant that made an appointment. We received a text that they could arrive Saturday but when I called there was no answer on that day. So we kept the Tuesday appointment. No tech showed up or called Tuesday. I called and the human indicated the virtual assistant did not correctly book any appointment. They were firm that they wanted to be paid as soon as the tech finished. $69 for the visit. The tech was then scheduled to arrive Wednesday. I was supposed to receive a call 20 minutes prior to arrival. I did not receive a call so I called late morning and the human indicated I would get a call from the tech who was on the other side of Boston but we would be the next appointment. I called again at 2 p.m. They indicated a tech would arrive after a call north of our town but would call first. I then received a call from the tech who was on the property (I was not there). He explained the unit was not working and he bypassed the low and high pressure switches and could not get the unit working. He complained the unit was 20 years old and the refrigerant could no longer be purchased. He warned the high pressure switch, if not working, could blow up the system, very alarming and emotional! His note complained the unit was too close to the roof ridge and he tried everything to get the unit up and running but could not. The only option was to replace the system. He sent an estimate ranging from $28,000 to $38,000 to replace it. Feeling I was not getting good advice I called Yur-Tek HVAC who services another one of my properties. They scheduled me the next day at 9am. They arrived, within 30 minutes diagnosed the problem as a failed capacitor, they indicated this is a very common problem on these units. For this reason he carries the part on his van. 30 minutes later he called to say he replaced the capacitor and the unit was up and working fine, no complaints the unit was not accessible due to being located near anything. I then asked him to do a full preventative maintenance on the unit and two other heat pump AC units on the property. So within 1 hour Yur-Tek diagnosed and fixed the problem. My bill from Sila was for $69 for the first half-hour, and $180 for the next 2 half-hours for a total of $249. They insisted it be paid at the time the tech was there and before he left. I do not recall the tech's name, it was not on the invoice. I must say the Sila service was never meant to help fix the problem, only to generate a bill and get a tech to sell a new system. Sila's business practice is the most egregious abuse of customer trust I have found in decades. I would highly advise any customers to stay clear of this abusive company. It has been partly owned by private equity who paid a high EBITDA multiple, thank private equity, I am sure you are really generating a lot of extra EBITDA! read more

Sila installed my HVAC 3 years ago. I have a 5 year maintenance plan. Sila is not good about delivering on it. A few weeks ago I received an email asking me to schedule an AC check. When I called, they said the AC check could not be until September - three months after I will have started use of my AC. Very bad customer service. read more

Insanely bad customer service. Before being acquired, they were great: efficient and helpful. Now you can call 6-7 times and be told that your request will be marked "urgent" and never get a reply!! Promised estimates never materialized. For an annual check-up for a Sila installed AC, the wait time was 4 months! Do not rely on past reviews: the current business is a mess. read more

Do not waste your time or money calling this company. They are twice as expensive and a tenth as good as any other HVAC company out there. They charge premium rates but provide horrible customer service and send out incompetent technicians. The first tech they sent didn't even know where to plug in his gauges to measure the system pressure, and actually tried to tell me my condenser didn't have a place to measure it. I had to call them out a second time; that guy at least knew the basics of the equipment, but still failed to fix the problem. I've been charged twice and my AC still does not work. Instead of fixing their mistakes, they immediately tried to push a pricey replacement unit on me. While they can't seem to bother fixing a system, they were ready to send someone out for a replacement quote the very next day and are now desperately blowing up my phone trying to call me. They are completely focused on extracting maximum money from customers rather than delivering actual repairs. I have zero trust in them and will never call them again. Avoid this company at all costs. read more

This company is a big scam. They over charged my father who is 99 years old .He just wanted to fix his shower. They charged my dad 2700. They used totally different parts and they lied. They put in pcp parts i had another person looked at their work. The part they said they used was 2000. Pcp parts don't cost that much it was a easy project fast and easy. Please becareful they don't care i tryed to call the manager and still waiting for a call back. They will not give me a break down receipt of the work they did. read more

Sila Heating & Air Conditioning - This is the work they did. Does not cost 2700. We had copper pipes. Pcp was put in totally different what they said . He did it under 1 hr. - Heating & Air Conditioning/HVAC Near Me - Stoneham, Massachusetts

Horrible service. I waited 2 days for someone to come first day cancelled at 4:55 saying needing to reschedule no reason given. Talked to a robot to reschedule set up another time and was told someone would be here between 8-5. Then got a call it would actually be 6-9. Got an alert technician was on the way and tracker showed they were here but no one ever came. Complete waste of time avoid! read more

Same experience as other recent reviewers and I couldn't understand what was going on until learning they were acquired by private equity. As a tip "Sara" is their AI. They don't announce it as a digital assistant until several steps into the conversation, play background fake office and keyboard sound effects to trick customers. If you are multi tasking it's easy to miss at first so bypass the AI by immediately asking for a live representative. Avoid the current iteration of the company if you are in a position to do so. read more

Even with a yearly contract, they are extremely overpriced. Do not use. They charged me $1958 for a plumbing repair of a broken pipe, it took them 3 hours. I would recommend shopping around, there has to be more reasonable plumbers out there read more

In general, Sila is a solid vendor. I have noticed that some of the technicians who come to perform maintenance on my furnace are more thorough than others but the senior technicians who have replaced my furnace/AC and, separately, my hot water tank, were both top notch. In both cases, after finding out each appliance needed to be replaced, I was given multiple quotes that were clearly explained, information about financing options, and the ability to schedule for the next morning at 7 AM. They definitely come in higher priced than more mom and pop shop options, but if you need something fixed urgently and want to be certain it is done up to code, they are a very reliable option. I fully trust that if anything had gone wrong with either install, they would have been back immediately to help with the situation. those technicians in particular provided excellent detail details about the work they were doing, recommended ongoing maintenance, and even looked at a couple of other minor related issues(like the water pressure in my kitchen sink). read more

I contacted Sila the day before my appointment, which was scheduled for the next day at an est. time of 7:30 am and I did not receive a call a call for them. At 11:00 I called them and spoke to an automated answering service, that didn't help me at all, I called back two other time and on the third time finally spoke to a live person that couldn't tell me anything just that I have an appointment. So, I ended up calling another Plumbing service, which has come to my residence within the hour. Very disappointed with Sila and I would never recommend them or their company to anyone. read more

Appointment was scheduled between 12-2. Technician showed up at 7:00pm. I do not recommend them.

We have been with Sila for 20+ years, first as Unique Indoor Comfort and Sila when there was a company change. Our original high velocity AC was installed by UIC, and then replaced 5 years ago by Sila. We've had annual servicing. Customer service has deteriorated over the years. Initially small things like forgetting a HEPA filter for our system they were supposed to install, or arriving 2 hours late for a specifically scheduled AM appt. Frankly, out of lethargy we stayed with them. Things though, this year, have hit a new low. We made a service appt over a month ago for today, knowing that if we waited this would be their busy season. Late yesterday, we received a message cancelling this morning's appt with no explanation, suggesting we re-schedule. We have placed 3 calls between yesterday afternoon and this AM to try to reach the management team for an explanation. Their new current system when you call is to route you through a virtual asst who when you insist will send you to an appt schedulerer with no abiltiy to contact management except to send them a message to request a return call. Despite being told our request was marked urgent and expedited, we've received no call back or explanation for our cancellation, which at this point will take weeks to re-schedule. We've had it and will look for another service company. If you value reliability and customer service AVOID THEM. read more

Joe did electrical work replacing an outdoor light that had ice dam. Ice was caked into the base of the light. Joe was very professional and respectful, he explained what he was doing and did a great job getting the ice out and a new light installed. I would definitely recommend him to friends and neighbors. He has a delightful personality and was calm and helpful with my issue. I found the Sila pricing high for the job. Even given the high pricing the quality was there. Sila handles my HVAC and has installed a tankless water heater for me. read more

Our HVAC/AC got clogged and flooded the area around it. Called a few places, some offered ~$500 flat fee to come out and fix as long as no special cases, others closed for the season, others couldn't get me in until next week. They waived the fee to come out (~$150 which would have been too much to be honest), and was $90 per half hour to diagnose and get a quote. Brian was not just on time but early, which was great. Quick to diagnose and fix the issue. Was in and out under an hour. Ended up coming out to ~$300 so saved some money from the flat rates out there! read more

My Bosch tankless water heater failed: water was dripping deep inside the unit. Sila technician Jaden efficiently identified the problem and explained what was happening. He also pointed out outdated auxiliary component around the unit affecting its performance. Good job! read more

Came home from a business trip last Thursday to find my main line from the house to the City sewer line backed up. Called SILA Wed night. Their man, Adriano was here first thing Thursday trying to unclog w the drilling tool for hours. No luck. We called the City of Newton out to see if the problem was in their line. It was not. Adriano tried again for hours on Friday but his camera showed the pipe was trashed and needed at least partial replacement. He gave me full pipe, or partial prices for repair. SILA returned today, a miserable cold rainy day. Adriano and Ben worked tirelessly for eight hours and got the job done. $5K I would not have rather spent, for sure, but the job was done quickly and efficiently. Yes, I could have probably found a cheaper option, but I love my home and was willing to pay a little more for their professionalism, expertise and customer service. Mark, in Newton read more

Sila Heating & Air Conditioning - Working in a miserable cold windy day to fix. - Heating & Air Conditioning/HVAC Near Me - Stoneham, Massachusetts

We had an emergency call under warranty. Guy was quick, informed, checked both units. A courteous professional. Company has been good all throughout estimate, installation and maintenance the last 4 or 5 years. read more

I fell for the $89 service and on the first hot day water collected at the bottom of the central AC unit in the basement and it stopped working. When I called they were going to charge for a visit and I had to wait the next day for management to talk to them. We agreed I'd get the first appointment after the weekend. I just got a call before the appointment that I have to get bumped to a later time (sometime from 10-2). They broke their promise and the $89 service didn't do anything. They make promises they can't keep and provide scam services that clearly didn't do anything. I ended up cancelling the callback and instead opted to pay a company I have used and trusted in the past. What a joke. read more

In general I really like Sila as a all in one vendor for HVAC needs but note that all technicians are not equal. Sila installed my heat pump this past summer and they did a great job. I also like their system to send a quality inspector after the job to assure everything was done correctly. I think it's a great system that a vendor sends a different technician to check for mistakes or errors in the overall work order. This time, I asked Sila to install a new gas water boiler. My home has 4 heat zones. I would say the overall install process went accordingly to expectations. However, the technician(s) who installed the water boiler did not connect the correct thermostats to the correct heating zones. My Basement Thermostat is currently connected to the Family Room zone, the Family Room thermostat is connected to the Dining Room zone, etc. The pros are that I have heat. The cons is that the thermostats are not registering the correct heating zones. In addition, the quality inspection technician was supposed to come last Friday 12/5/2025 but due to a flood of NO HEAT calls, they had to cancel my appointment. Totally understand that NO HEAT customers should take priority, just a bummer that my issue with the thermostats connected to the wrong heating zones remains. Overall I really like this company but if they can work on technician quality consistency, it would be great. I only gave it three stars because of the inconvenience I experienced. The ovall work so far seems to be good but only the quality inspector would know if the original work was done correctly or not. read more

Price gouging overcharging pay $600 just for diagnostic. Uses scare tactics on worse scenario saying tank is leaking and wants replace entire toilet. I say no. But they still charges another $1,000 for part/ installation. The actual part was a toilet fill valve that is $14. Zero stars. read more

AC installation went smoothly - all technicians were thorough and knowledgeable ...... Price was fair and payment options reasonable..... read more

I really appreciated the same day service for a potential gas leak after the fire department gave the all clear. Roy was professional, knowledgeable, a good listener and communicator. Most importantly, he was empathetic and made sure that I understood my options and had a plan to move forward. read more

Don't hire them. They had me waiting for 4 days and cancelled last minute after confirming they were coming. Unreliable and unprofessional. read more

Eric H was excellent. We had an issue that was confusing and he fixed it and was thoughtful, respectful and thorough. We are always so pleased with the service we get from Sila. They take our concerns and issues and respond ASAP. Jackie was super helpful and we will continue to be customers as long as we can. read more

Quick and efficient service. They replaced an old water heater with a larger one. It was a beautiful job with all new brass fittings. They work very hard for one whole day and I was very happy with the work. Thank you for your quick response and fast service. Much appreciated Dan and Yang. read more

Went online to book appt, my AC was blowing hot air. Although online, still had to call, and they gave me the 8am-5pm window of time. Showed up, super nice, $22K for new compressor, blower, and fix a boiler that Atlantic HVAC messed up. Tested it, they said all good, and they left. Uhm. It didn't work. So they sent Vinnie down (awesome, so smart, so good) and he made it work, but trade off being no heat or hot water (both of which I had before). And someone would get in touch right away. 2 days later, they call to set up a service call. I ask about the fix; they say the earliest they can come is next week... for something they did not do correctly, also: no heat or hot water. They finally agree to send someone ASAP (Jason, solid dude), and he fixed things up. All in all... not what I would expect from a high-profile, high-end service for a job this size. read more

My heat/hot water combo system is leaking, Sila responded to my call quickly, booked me an appointment quickly and the service tech Zane was very knowledgeable, and a nice guy too. read more

Conlan (I believe that was his name) was great! He explained what he was doing and things for me to watch for. I highly recommend!

Had them come to check out a 15 year old boiler for annual cleaning. They told me it needed replacement and they wouldn't clean it since the heat chamber or something like that was flaking off. They suggested a total replacement. Had another contractor come and he clarified that it had nothing to do with the boiler but was due to condensation and boiler was fine. Cleaned up and running like new. Also paid $99 for the visit with Sila for them to tell me to replace a perfectly fine system and they didn't even have the decency to follow up with the "report" via email or in writing. Also got a quote for some plumbing work. They were nearly triple the price of the other two quotes I got. read more

Had a plugged kitchen sink drain. Sila said they couldn't snake the drain unless they had a cleanout and replaced all the pipes under the sink. Paid for pipes to be replaced then Sila couldn't unplug the drain. Eventually discovered plug was in pipe in basement. Sila solution, replace pipe for $5,000. Went with another plumbing firm. Don't call Sila, they can't fix drains. read more

Today I had scheduled my annual boiler check. The bad news was that I need a new one. The good news was that Guy, my technician, showed me the pictures and gave me a complete assessment of what was going on. His patience was greatly appreciated when he explained the whole situation, all of my options and how to proceed. Silas offered a reasonable proposal and we are now set to start on this project tomorrow. Guy was professional, clear and very helpful. Not the Monday I planned for, but I will be assured of a warm winter. read more

Eshan and Kevin worked on my annual maintenance on my heater. They were very thorough and efficient! Friendly and respectful. Brings me peace of mind knowing my system is working properly and update for the winter season! Thank you! read more

The Sila service rep, Brian MacFarland, had maintained my Carrier central air HVAC system since 2013 when a faulty AC core unit had to be replaced. The unit had been slowly leaking coolant since it was installed in 2007, and Brian helped me get a significant discount from Carrier even though the 5-year warranty had expired. Brian is a first-class tech and highly customer-oriented. Sila has always been good, but Brian is exceptional. Yesterday, during his inspection, he found that the blower that supplies circulation has a hum that indicates a faulty bearing. Brian offered a couple of options for me to consider. I appreciate his attention to detail and will certainly follow his advice. If you need HVAC services, I highly recommend Sila and Brian. read more

came home from work at 10p Friday 1/17 to find no heat in house! Called few HVAC companies and earliest appt was Monday 1/20... that did Work for me especially with cold weather coming. Saturday 1/19 called Sila HVAC and actually talked to real person. Rob was at my house within 30 minutes. He resolved problem with furnace and did safety check for carbon monixide. Problem was dead bird in flue! Rob recommended chimney company that I'll call to have cover over chimney. Excellent service with Rob from Sila HVAC. read more