I am a first time customer and could not be happier with the service that was provided to remove a garbage disposal that was not working and installing a new one. Adam was EXCEPTIONAL and arrived promptly on time and worked tirelessly to put in a new garbage disposal. He took the time to explain my options in detail and could not have been any more personable and professional. I will definitely be using Sila for all my future plumbing, electrical and heating projects that I need. They are such a fantastic company. I am thrilled that I found them. I also appreciated, that when you initiate a phone call, you actually get a human being on the line to schedule the appointment. Their customer service representatives are also fantastic! read more

WE GOT ROBBED! Charged us three times the price ( $967) for a simple job ( replacing a capacitor on our central air) that normally costs $200. They took advantage of us because we are elderly . Stay away from this predatory company. read more

Please beware before using Sila in Stoneham. I scheduled service for a garbage disposal/drainage issue and was charged $1,250. The invoice shows they installed a 1/2 HP garbage disposer and later performed drain cleaning after discovering another blockage. My concern is that the first technician, Ryan, quickly concluded that the garbage disposal needed to be replaced. Based on what happened afterward, the real issue appears to have been the drain blockage, not the disposal itself. After the new disposal was installed, the water still was not draining properly, and another technician, Kimber, had to come out, make a thorough assessment and snake the kitchen sink. I also felt misled about the disposal itself. Ryan, the plumber, claimed that the unit from their supplier was better quality and that the warranty could be extended to 5 years, which was the main reason we agreed to purchase it directly through them. However, when we tried to register the warranty, we were told we needed the purchase receipt. Despite multiple calls and messages, Sila could not provide a receipt for the actual garbage disposal because they said they buy these items in bulk. For comparison, Home Depot currently lists several 1/2 HP garbage disposals in the $73-$172 range, including InSinkErator (our current model). Had we known we would not receive the product receipt needed for the warranty, we would have purchased one ourselves and only paid for installation. In my experience, this felt more like an upsell than a proper diagnostic visit. Kimber was knowledgeable and thorough, but the initial assessment cost us hundreds of dollars for a replacement that may not have been necessary. Don't get misled. Be cautious, ask for itemized pricing, confirm warranty documentation before agreeing to any equipment purchase, and consider getting a second opinion before approving expensive work from this company read more

This service call felt more like a sales appointment than a diagnostic visit. The date of the "service" was February 9, 2026 Our furnace stopped working, and the technician (Matt D.) focused almost immediately on vent pipes rather than determining why the system had failed. He placed a "DO NOT OPERATE / DANGER" sticker on the unit and took photos, but did not shut off the furnace, provide a written report, show photos of findings, or share test results. Despite implying a dangerous situation, he told us we could remove the sticker after he left. Within about 10 minutes, the visit shifted to selling a full furnace replacement quoted at $23,000. The discussion centered on financing, interest rates, and payment schedules. When I questioned the cost, the price dropped to $19,000 within minutes, with the technician saying he could call someone to see what else he could do to offer better financing terms. Questions about repairing or replacing the vent pipes alone were dismissed. Once it was clear we would not proceed with the replacement, we still paid for the service call, even though no repair or corrective work was performed. A second HVAC technician later found the actual issue: the blower motor was physically obstructed -- a straightforward problem that was easily fixed. We expected a skilled technician focused on troubleshooting and repair. Instead, this felt like a replacement-driven sales visit. I strongly recommend getting an independent second opinion before committing to an expensive replacement. read more

Perfection as usual. Everyone came on time and was taken care of professionally. Explained the steps they were taking and kept the place clean! The electrician came by to check on an issue I was having outside of the jobs and fixed it for me at no cost which was really nice! So far I've had my HVAC furnace replaced and my water heater with Sila and both times they did a great job! Thank you. read more

See all

I called to schedule my AC pm on 5/28- I was pushed out until 7/14- called tonight to inform me I was being rescheduled again until August 28- told them not to bother - last year will be my last interaction with Sila- service ? Not by Sila .useless. read more

update: my current problems with my HVAC ended up with a total replacement of the compressor/air handler units, a year and a half after my 5 year parts/labor warranty ended with Sila. The air handler in the attic was leaking water, and when I finally found a company who could actually diagnose the problem (Sila was not able to do so), the inside of the air handler was a mess - internal insulation was all over the place, interfering with the coils, which ended up pressing down against the pan (most likely due to either the weight of the coils freezing due to the bad insulation or just a bad install of the coils), and ended with a cracked pan. Air handler needed to be replaced, and the compressor with it. During the warranty period, they needed to fix the insulation in the other air handler, as it was coming loose, I did not think it was a big deal at the time. read more

The worst we used them about 3 years ago and our system stopped working now they want another $2k to repair it. Prices are ridiculous high and not good quality!! Do NOT RECCOMEND at all!! read more

This company, which evidently bought NETR, is comprised of charlatans. They talked me into paying extra for a "membership-level" plan during last year's annual tuneup of my Mitsubishi mini-splits. Yet when I called to request this year's appointment, they told me I'd have to wait four months! Into September! I insisted on an earlier appointment; three days in a row, they've promised "escalation" and "conveying to our dispatch team," but I've not heard back from anyone. A robot answers the initial call, then transfers you to a "human" in another state. "Didn't you get a reminder/notification about scheduling?" I was asked. Answer is no. This company is dishonest, unresponsive, and no longer trustworthy. Very disappointing; NETR was quite good. read more

Brian is a great tech, very knowledgeable. Sila is my go to for HVAC. Dependable company.

Service was excellent. Everything was explained in easy terms. Worked on the unit on one of the hottest days.

Sila installed a high efficiency heat and hat water system about 10 years ago with constant repairs throughout the year. Then they told me I needed a new system, well 30 thousand dollars later the new system is breaking down already after a couple months. I called them 4 times before someone picked up the phone and they said they have a supervisor call and never did. They said they'll try to get someone here today. Their add says same day service!!!!!! read more

In general, Sila is a solid vendor. I have noticed that some of the technicians who come to perform maintenance on my furnace are more thorough than others but the senior technicians who have replaced my furnace/AC and, separately, my hot water tank, were both top notch. In both cases, after finding out each appliance needed to be replaced, I was given multiple quotes that were clearly explained, information about financing options, and the ability to schedule for the next morning at 7 AM. They definitely come in higher priced than more mom and pop shop options, but if you need something fixed urgently and want to be certain it is done up to code, they are a very reliable option. I fully trust that if anything had gone wrong with either install, they would have been back immediately to help with the situation. those technicians in particular provided excellent detail details about the work they were doing, recommended ongoing maintenance, and even looked at a couple of other minor related issues(like the water pressure in my kitchen sink). read more

This company is a big scam. They over charged my father who is 99 years old .He just wanted to fix his shower. They charged my dad 2700. They used totally different parts and they lied. They put in pcp parts i had another person looked at their work. The part they said they used was 2000. Pcp parts don't cost that much it was a easy project fast and easy. Please becareful they don't care i tryed to call the manager and still waiting for a call back. They will not give me a break down receipt of the work they did. read more

Sila Heating & Air Conditioning - This is the work they did. Does not cost 2700. We had copper pipes. Pcp was put in totally different what they said . He did it under 1 hr. - Heating & Air Conditioning/HVAC Near Me - Stoneham, Massachusetts

Insanely bad customer service. Before being acquired, they were great: efficient and helpful. Now you can call 6-7 times and be told that your request will be marked "urgent" and never get a reply!! Promised estimates never materialized. For an annual check-up for a Sila installed AC, the wait time was 4 months! Do not rely on past reviews: the current business is a mess. read more

Officially Worst Service EVER. Zero Stars if available. So NETR installed my HVAC, great team, great service. Now that they have been purchased by SILA. Terrible. I am on week 5 after their $200 diagnostic and I still have NO AC. No one can tell me what's wrong. The team are not only unresponsive but lack experience. I keep getting the run around with their Ai. Everyone has told me a manager will call me back. And then radio silence. Take your business else where. read more

Bought an expensive HVAC system that was supposed to come with 3 years free service. The company canceled the maintenance appt the same day it was supposed to happen, and I have called TEN times to reschedule, which the customer service people say they cannot do. WTAF. THey say someone will call back, promise to mark it urgent, blah blah blah. I give up. TOTALLY NONFUNCTIONAL COMPANY NOW, DO NOT USE THEM!!! read more

Sila uses a robot for its initial customer-service phone response. The robot pretends it is a person so the customer launches into a futile description of their problem. The human service reps do not appear to be local. Appointment timelines are not respected. Company stonewalled us about getting a replacement remote for one of the heat pumps, so remote needs to be carried from room to room - ridiculous. Enrolled us in some type of maintenance plan last year for which we paid extra, then advised it had no availability until the fall. SILA took over what was a good company, NETR, and has run what was once good customer service into the ground. read more

I can't say strongly enough what a disaster Sila has become! They used to be great, but in the process of merging with other companies, the entire operation is a mess. I had 3 appointments cancelled, including some with no notice at all -- meaning I sat at home all day waiting for noone. Then, getting someone to call you back when there is a problem is almost impossible. Worse, the work has been awful. I paid for a new AC system, and they have now been back twice because it never worked. It was installed incorrectly, and several punctures were made in the tubing when installing. Getting them back to get a new system to actually work takes weeks! Stay away from Sila! read more

Even with a yearly contract, they are extremely overpriced. Do not use. They charged me $1958 for a plumbing repair of a broken pipe, it took them 3 hours. I would recommend shopping around, there has to be more reasonable plumbers out there read more

Stay away from this company! I had an AC system installed in 2023 and they were good. Since then, they have been purchased by private equity and service has plummeted. For the second year in a row my annual service check was canceled three times. Calling customer service is worthless as they promise the call will be marked urgent and someone will return my call. Weeks later and several more calls with no return calls. The CS did say they rescheduled me to a date when we were on vacation. I told them we would be away but no reschedule. I have finally come to the conclusion that since this would be a free (included in our initial purchase of AC system) visit, they have no intention of coming. They are putting their resources into selling new equipment that they can charge for. I also am concerned that they might "find" something wrong so thay can charge me. I have decided to cut my losses even though I am owed three additional annual maintenance visits. Not worth the hassle. I will deal with a true locally owned business that still cares about their customers. read more

We've used Sila for many years now. At first, they were good, but in recent years, they have dropped off considerably. Customer service is poor! Annual maintenance was scheduled and cancelled 3x recently. One of the times, i received no call at all -- they just didn't show up. Schedules are planned around their visits which then don't happen and must be rescheduled. Rescheduling requires a call where you get a virtual asst who is no help at all really. I left a call back number and never received a call on the most recent cancellation. If you value customer service, stay away from Sila. read more

I rarely, if ever, leave a negative review. This firm should receive a negative star. I installed a high velocity air conditioning system about 20 years ago using a local contractor who was very good. He sold his business to Sila. So I contacted them when the unit stopped working. It was working one week and the next week it stopped. I contacted Sila and the call was answered by a virtual assistant that made an appointment. We received a text that they could arrive Saturday but when I called there was no answer on that day. So we kept the Tuesday appointment. No tech showed up or called Tuesday. I called and the human indicated the virtual assistant did not correctly book any appointment. They were firm that they wanted to be paid as soon as the tech finished. $69 for the visit. The tech was then scheduled to arrive Wednesday. I was supposed to receive a call 20 minutes prior to arrival. I did not receive a call so I called late morning and the human indicated I would get a call from the tech who was on the other side of Boston but we would be the next appointment. I called again at 2 p.m. They indicated a tech would arrive after a call north of our town but would call first. I then received a call from the tech who was on the property (I was not there). He explained the unit was not working and he bypassed the low and high pressure switches and could not get the unit working. He complained the unit was 20 years old and the refrigerant could no longer be purchased. He warned the high pressure switch, if not working, could blow up the system, very alarming and emotional! His note complained the unit was too close to the roof ridge and he tried everything to get the unit up and running but could not. The only option was to replace the system. He sent an estimate ranging from $28,000 to $38,000 to replace it. Feeling I was not getting good advice I called Yur-Tek HVAC who services another one of my properties. They scheduled me the next day at 9am. They arrived, within 30 minutes diagnosed the problem as a failed capacitor, they indicated this is a very common problem on these units. For this reason he carries the part on his van. 30 minutes later he called to say he replaced the capacitor and the unit was up and working fine, no complaints the unit was not accessible due to being located near anything. I then asked him to do a full preventative maintenance on the unit and two other heat pump AC units on the property. So within 1 hour Yur-Tek diagnosed and fixed the problem. My bill from Sila was for $69 for the first half-hour, and $180 for the next 2 half-hours for a total of $249. They insisted it be paid at the time the tech was there and before he left. I do not recall the tech's name, it was not on the invoice. I must say the Sila service was never meant to help fix the problem, only to generate a bill and get a tech to sell a new system. Sila's business practice is the most egregious abuse of customer trust I have found in decades. I would highly advise any customers to stay clear of this abusive company. It has been partly owned by private equity who paid a high EBITDA multiple, thank private equity, I am sure you are really generating a lot of extra EBITDA! read more

Same experience as other recent reviewers and I couldn't understand what was going on until learning they were acquired by private equity. As a tip "Sara" is their AI. They don't announce it as a digital assistant until several steps into the conversation, play background fake office and keyboard sound effects to trick customers. If you are multi tasking it's easy to miss at first so bypass the AI by immediately asking for a live representative. Avoid the current iteration of the company if you are in a position to do so. read more

Sila installed my HVAC 3 years ago. I have a 5 year maintenance plan. Sila is not good about delivering on it. A few weeks ago I received an email asking me to schedule an AC check. When I called, they said the AC check could not be until September - three months after I will have started use of my AC. Very bad customer service. read more

Sila seems to hire the best people... My furnace check up was a good idea on my part and your technician did a great job. Thanks again !! Well done. read more

Do not waste your time or money calling this company. They are twice as expensive and a tenth as good as any other HVAC company out there. They charge premium rates but provide horrible customer service and send out incompetent technicians. The first tech they sent didn't even know where to plug in his gauges to measure the system pressure, and actually tried to tell me my condenser didn't have a place to measure it. I had to call them out a second time; that guy at least knew the basics of the equipment, but still failed to fix the problem. I've been charged twice and my AC still does not work. Instead of fixing their mistakes, they immediately tried to push a pricey replacement unit on me. While they can't seem to bother fixing a system, they were ready to send someone out for a replacement quote the very next day and are now desperately blowing up my phone trying to call me. They are completely focused on extracting maximum money from customers rather than delivering actual repairs. I have zero trust in them and will never call them again. Avoid this company at all costs. read more

Horrible service. I waited 2 days for someone to come first day cancelled at 4:55 saying needing to reschedule no reason given. Talked to a robot to reschedule set up another time and was told someone would be here between 8-5. Then got a call it would actually be 6-9. Got an alert technician was on the way and tracker showed they were here but no one ever came. Complete waste of time avoid! read more

Terrence continues to be a tremendous resource for us, providing annual maintenance and dispensing helpful insight about how to care for and make the most of our Mitsubishi heating and cooling units. Cannot recommend Terrence highly enough as a technician and ambassador for the company. read more

I contacted Sila the day before my appointment, which was scheduled for the next day at an est. time of 7:30 am and I did not receive a call a call for them. At 11:00 I called them and spoke to an automated answering service, that didn't help me at all, I called back two other time and on the third time finally spoke to a live person that couldn't tell me anything just that I have an appointment. So, I ended up calling another Plumbing service, which has come to my residence within the hour. Very disappointed with Sila and I would never recommend them or their company to anyone. read more

Appointment was scheduled between 12-2. Technician showed up at 7:00pm. I do not recommend them.

Our HVAC/AC got clogged and flooded the area around it. Called a few places, some offered ~$500 flat fee to come out and fix as long as no special cases, others closed for the season, others couldn't get me in until next week. They waived the fee to come out (~$150 which would have been too much to be honest), and was $90 per half hour to diagnose and get a quote. Brian was not just on time but early, which was great. Quick to diagnose and fix the issue. Was in and out under an hour. Ended up coming out to ~$300 so saved some money from the flat rates out there! read more

Joe did electrical work replacing an outdoor light that had ice dam. Ice was caked into the base of the light. Joe was very professional and respectful, he explained what he was doing and did a great job getting the ice out and a new light installed. I would definitely recommend him to friends and neighbors. He has a delightful personality and was calm and helpful with my issue. I found the Sila pricing high for the job. Even given the high pricing the quality was there. Sila handles my HVAC and has installed a tankless water heater for me. read more

Came home from a business trip last Thursday to find my main line from the house to the City sewer line backed up. Called SILA Wed night. Their man, Adriano was here first thing Thursday trying to unclog w the drilling tool for hours. No luck. We called the City of Newton out to see if the problem was in their line. It was not. Adriano tried again for hours on Friday but his camera showed the pipe was trashed and needed at least partial replacement. He gave me full pipe, or partial prices for repair. SILA returned today, a miserable cold rainy day. Adriano and Ben worked tirelessly for eight hours and got the job done. $5K I would not have rather spent, for sure, but the job was done quickly and efficiently. Yes, I could have probably found a cheaper option, but I love my home and was willing to pay a little more for their professionalism, expertise and customer service. Mark, in Newton read more

Sila Heating & Air Conditioning - Working in a miserable cold windy day to fix. - Heating & Air Conditioning/HVAC Near Me - Stoneham, Massachusetts

We had an emergency call under warranty. Guy was quick, informed, checked both units. A courteous professional. Company has been good all throughout estimate, installation and maintenance the last 4 or 5 years. read more

We have been with Sila for 20+ years, first as Unique Indoor Comfort and Sila when there was a company change. Our original high velocity AC was installed by UIC, and then replaced 5 years ago by Sila. We've had annual servicing. Customer service has deteriorated over the years. Initially small things like forgetting a HEPA filter for our system they were supposed to install, or arriving 2 hours late for a specifically scheduled AM appt. Frankly, out of lethargy we stayed with them. Things though, this year, have hit a new low. We made a service appt over a month ago for today, knowing that if we waited this would be their busy season. Late yesterday, we received a message cancelling this morning's appt with no explanation, suggesting we re-schedule. We have placed 3 calls between yesterday afternoon and this AM to try to reach the management team for an explanation. Their new current system when you call is to route you through a virtual asst who when you insist will send you to an appt schedulerer with no abiltiy to contact management except to send them a message to request a return call. Despite being told our request was marked urgent and expedited, we've received no call back or explanation for our cancellation, which at this point will take weeks to re-schedule. We've had it and will look for another service company. If you value reliability and customer service AVOID THEM. read more

I fell for the $89 service and on the first hot day water collected at the bottom of the central AC unit in the basement and it stopped working. When I called they were going to charge for a visit and I had to wait the next day for management to talk to them. We agreed I'd get the first appointment after the weekend. I just got a call before the appointment that I have to get bumped to a later time (sometime from 10-2). They broke their promise and the $89 service didn't do anything. They make promises they can't keep and provide scam services that clearly didn't do anything. I ended up cancelling the callback and instead opted to pay a company I have used and trusted in the past. What a joke. read more

My Bosch tankless water heater failed: water was dripping deep inside the unit. Sila technician Jaden efficiently identified the problem and explained what was happening. He also pointed out outdated auxiliary component around the unit affecting its performance. Good job! read more

In general I really like Sila as a all in one vendor for HVAC needs but note that all technicians are not equal. Sila installed my heat pump this past summer and they did a great job. I also like their system to send a quality inspector after the job to assure everything was done correctly. I think it's a great system that a vendor sends a different technician to check for mistakes or errors in the overall work order. This time, I asked Sila to install a new gas water boiler. My home has 4 heat zones. I would say the overall install process went accordingly to expectations. However, the technician(s) who installed the water boiler did not connect the correct thermostats to the correct heating zones. My Basement Thermostat is currently connected to the Family Room zone, the Family Room thermostat is connected to the Dining Room zone, etc. The pros are that I have heat. The cons is that the thermostats are not registering the correct heating zones. In addition, the quality inspection technician was supposed to come last Friday 12/5/2025 but due to a flood of NO HEAT calls, they had to cancel my appointment. Totally understand that NO HEAT customers should take priority, just a bummer that my issue with the thermostats connected to the wrong heating zones remains. Overall I really like this company but if they can work on technician quality consistency, it would be great. I only gave it three stars because of the inconvenience I experienced. The ovall work so far seems to be good but only the quality inspector would know if the original work was done correctly or not. read more

AC installation went smoothly - all technicians were thorough and knowledgeable ...... Price was fair and payment options reasonable..... read more