Good Service, a little Pricey however Quality Jewelry!!! Been in Business a very long time...,read more

I buy and have my jewelry repaired here when I need a jeweler, I always come here! Highly recommend!read more

I purchased my wedding band nearly 30 years ago @ said business…read more Recently (September 2025) the prong broke prompting me to return for repairs, while there I decided to UPGRADE my ENGAGEMENT BAND spending over $7000. Unfortunately this experience has been nothing short of a DISASTER!! The LACK OF PROFESSIONALISM & ATTENTION TO DETAIL was DISAPPOINTING. Just as I did nearly 30 years ago I also returned to the outstanding jeweler my husband purchased my beautiful princess cut 2.02 G color grade/S12 clarity diamond stone for a 2nd appraisal which included the upgraded engagement band and the new wedding band, work Michael AGNELLO signed off on and thank goodness I did. Just like anything in life a 2nd opinion, especially when a substantial cost is incurred is beneficial, this is what was discovered & what transpired THE PRINCESS CUT DIAMOND IN MY UPGRADED ENGAGEMENT BAND WAS LOOSE, THE STONE ITSELF WAS NOT CENTERED PROPERLY. THE TINGE WAS NOT MATCHED PROPERLY, WHICH EXPLAINED THE VISIBLE YELLOWING BETWEEN THE NEW WEDDING BAND IN CONTRAST WITH MY UPGRADED ENGAGEMENT BAND. BOTH OF THESE DISAPPOINTING ERRORS, LED TO ADDITIONAL EXPENSES, ESPECIALLY BECAUSE OF THE POTENTIAL RISK OF LOSING THE STONE, WHICH IS ALARMING.!!!! THE APPRAISAL(s) MICHAEL AGNELLO SIGNED OFF ON WERE INCOMPLETE, INACCURATE even worse they DID NOT REFLECT THE CORRECT NUMBER OF DIAMONDS AND THEIR VALUE, NO PHOTOS WERE INCLUDED, ADDITIONALLY BOTH HAD THE WRONG DATE/YEAR WHICH RAISES CONCERNS ABOUT ITS RELIABILITY. NO INSURANCE AGENCY WOULD FIND THIS ACCEPTABLE. WHILE AT THE 2nd APPRAISAL APPOINTMENT I CALLED MICHAEL ON HIS CELL PHONE TO ADDESS MY CONCERNS. I had his personal cell # because he phoned me when he understood my initial visit in September was nothing short of a disappointment, he advised me he doesn't like his customers to leave disappointed, this too is misleading as well because it's the end of the year and the disaster goes on While at my appointment for my 2nd appraisal I did advise Michael he was on speaker conveying my concerns. Additionally I advised I tipped the sales lady, Michael was quick to respond "my staff knows not to accept tips" he immediately asked the tipped sales lady about accepting my tip and she was heard replying "I gave it to you" This contradictory information from the owner was further misleading, along with the quality issues of the bands, the botched appraisals which causes alarm as a consumer all of which left an extremely bad impression and further illustrates the lack of professionalism of his establishment When I attempted to discuss these issues with Michael he was rude. In fact, he was telling me to relax and considering the circumstances and discovery of these errors I was and then .... HE HUNG UP ON ME!!!! I wasn't the only one listening to him as I had him on speaker so there is no way around this should he refute I've noticed on previous reviews Michael disputing they're not so unique situations similar to mine further disregarding customer service and professionalism of a business owner downplaying and dismissing their concerns as well These are facts despite whatever Michael may claim especially with the documents with his signature signing off on them. I had hoped for a professional resolution rather than being compelled to resort to social media advocacy for others who might share or face similar challenges with his business however he choose to disregard my email requesting a call instead; SILENCE IS HIS ANSWER!!!! Overall; I cannot recommend this business, it's disheartening to see a business with such a long standing reputation fails to uphold its COMMITMENT TO CUSTOMERS ONE STAR IS GENEROUS BECAUSE ZERO IS NOT AN OPTION BUYERS BEWARE AND BE SMART BEFORE OPENING UP YOUR WALLETS AND YOUR HEARTS TO BE MET WITH DISAPPOINTMENT TO THE STAFF ON SITE, BE PLEASANT AND MORE APPEALING OPPOSED TO THE SOMBER FEELING OF THE ENVIRONMENT Happy New Year!! My goal with this review is ADVOCACY for future clients so they don't find themselves in a similar situation.

Very engaging and an extremely competent staff. Good problem solvers and exceptional in coming up…read morewith suggestions if you are stumped on what to select for your significant recipient! Low pressure with coffee and nice treats available to bide the time!! And oh, did I mention the fabulous affordable selections they have at this store? Do not buy anywhere else until you stop here to shop. They are definitely worth the drive / time here in metro Detroit.

Friendly and the service was fast and great.. Great jewelry…read moregreat deals. Fixed my watches and put the batteries in my GUESS watches that was awesome.

This place is charming! The owner is very friendly and easy to talk to!…read more Overall the service was top notch. I would highly recommend their jewelry repair service! They also offer cleaning services!

I had a vintage charm bracelet containing 80 silver charms that I wanted transferred to a necklace…read morethat I intended to purchase -the cost of putting those charms on was $800 & I thought that was really high. I didn't know if that was the going rate so I went to another jeweler where the cost of putting those charms on is $150. I've been dealing with Maloof's for years. This is not to say I would never go there for anything -perhaps a piece of jewelry or a ring, but I would never go there for any kind of repair or work on Jewelry

I genuinely wish I weren't writing this, especially after my initial experience at Maloof--which…read morewas stellar. A year ago, they offered the best price for a custom gold engagement ring, delivered impeccable craftsmanship, and treated me like a valued customer. That memory made us excited to return for our wedding bands. Unfortunately, that excitement evaporated the moment we were greeted by Jim. His demeanor was terse, dismissive, and bordering on condescending. Rather than guiding us through a special moment, he made us question whether we were foolish for even considering the pieces we showed interest in. After barely five minutes of engagement, he waved me off to another part of the store when I asked about silver chains. We stood awkwardly for nearly 20 minutes--no one acknowledged us, and it turned out we needed to pull a new number to get help. Meanwhile, I was fully prepared to make significant purchases. This review isn't about a single rude encounter--it's about how easily a brand can lose loyalty when they fail to deliver consistent respect and care. I'm giving Maloof two stars solely out of respect for their earlier excellence. But I won't return. If this business wants to remain relevant with a new generation of buyers, it needs to rethink who's representing it. A moment that should've been joyful was soured by apathetic service. That's the kind of dead weight that ages a brand out of existence.

I had a 19 gram platinum and diamond ring made into a pendant last year. Precision didn't follow…read morethe design description I requested and they wouldn't return the 8 grams of platinum left over from the original ring. The manager Louis told me that my platinum was long gone because I didn't collect it soon enough. Precision watches and jewelry STEALS. Don't go business with these people.

I bought a Girl a pair of gold earrings for $250 and almost a year later they started to fade. We…read moretook them to a place to get it tested and it wasn't even gold or white gold or sterling silver underneath.!!They sell fake jewelry and do not go there.

The best jewelry best service & very friendly I would…read morealways recommend them to everyone

I've been coming to Russ Fine Jewelers for years to have jewelry fixed. Chains, bracelets,…read moreearrings. They do a fantastic job, are very reasonably priced and usually have it done quickly. I waited until I was in the Detroit area and brought my broken chain up from Texas so I could have it fixed at Russ. This time was no different. Very pleased with the work here.

My husband surprised me with a 5 year anniversary upgrade ring featuring a certified diamond, and I…read morewas absolutely smitten with the ring and the exceptional service at Partridge Creek, which truly set the bar high. However, my experience with the Zales store in Mocoab Mall has been a stark contrast, marred by the assistant manager's unfulfilled promises, misinformation, and lack of accountability. Despite my repeated attempts to communicate, she seemed annoyed and confrontational when we finally spoke. I was given incorrect information, which led to a series of misunderstandings. To make matters worse, I was quoted one price for the appraisal, only to be told a different price less than 24 hours later, without any explanation or follow-up from the same assistant manager. The ring's appraisal took longer than expected, and when I inquired about the delay.I was met with unprofessionalism and rudeness. I decided to visit the store in person, and the manager, who had previously failed to return my calls, offered poor customer service and the damage had already been done. We've decided to take our business elsewhere, where we'll be valued and appreciated. Although the staff was friendly, at partridge creek the assistant manager lacked essential people skills, which made our experience truly disappointing. Update the store manager was rude while I was picking up the ring yesterday to take it to be refunded at another store. She even gave me mis information as well with a nasty tone. I came in to pick up never said a refund at this store another man was helping me and greeted me she asked if I wanted to ware it out the store I said no I didn't care what she puts in a bag or whatever I'm returning it and she barked that I had to go to another store for that. Clearly I knew that but who are you yelling at. It's very low moral at this store. No customer service we ever given only from partridge creek. I hate I have a warranty on my other jewelry her. I won't be back. It's sad the company stands for this behavior. Leadership could have x out Macomb mall and sent everything to Partridge Creek since in all the appraisal was sent there. I was offered no customer service or accommodation and I shouldn't have to beg for the bare minimum if this company stands for this behavior without addressing anything. We will spend our money elsewhere.

Exceptional Service, Exemplary Location Joy, Mazen, and…read moreChristina are Rockstars! I cannot express enough gratitude for the outstanding service I received from Joy and her staff. Despite it being an incredibly busy Black Friday, her and her team took the time to help me with an older order that had been placed in a different city, three years ago! Their dedication and attention to detail made me feel incredibly valued even after all this time. They went above and beyond to track down my order history, item numbers, as well as warranty information and ensure everything was resolved. This level of care and professionalism is rare especially in the jewelry industry where once it's sold and out the door you're usually on your own. They explained their processes and how they personally avoid the issue I ran into, and they do it right! It shows their genuine commitment to PEOPLE, and customer satisfaction. Thank you so much for your patience and kindness.