I had a vintage charm bracelet containing 80 silver charms that I wanted transferred to a necklace…read morethat I intended to purchase -the cost of putting those charms on was $800 & I thought that was really high. I didn't know if that was the going rate so I went to another jeweler where the cost of putting those charms on is $150. I've been dealing with Maloof's for years. This is not to say I would never go there for anything -perhaps a piece of jewelry or a ring, but I would never go there for any kind of repair or work on Jewelry

I genuinely wish I weren't writing this, especially after my initial experience at Maloof--which…read morewas stellar. A year ago, they offered the best price for a custom gold engagement ring, delivered impeccable craftsmanship, and treated me like a valued customer. That memory made us excited to return for our wedding bands. Unfortunately, that excitement evaporated the moment we were greeted by Jim. His demeanor was terse, dismissive, and bordering on condescending. Rather than guiding us through a special moment, he made us question whether we were foolish for even considering the pieces we showed interest in. After barely five minutes of engagement, he waved me off to another part of the store when I asked about silver chains. We stood awkwardly for nearly 20 minutes--no one acknowledged us, and it turned out we needed to pull a new number to get help. Meanwhile, I was fully prepared to make significant purchases. This review isn't about a single rude encounter--it's about how easily a brand can lose loyalty when they fail to deliver consistent respect and care. I'm giving Maloof two stars solely out of respect for their earlier excellence. But I won't return. If this business wants to remain relevant with a new generation of buyers, it needs to rethink who's representing it. A moment that should've been joyful was soured by apathetic service. That's the kind of dead weight that ages a brand out of existence.

We had been a loyal customer for over 15 years. We put our trust into our bridal set and bands…read morepurchased for our wedding! We followed all of the maintenance recommendations on these items and purchased many other cherished pieces over the years. We began having an issue with my wedding set cracking in a certain spot. We had it in for 3 visits within 6 months for repairs. They tried to convince us that we needed to pay $3,800 to have it remade. It was not adding up to us and our trust in them began to fail. I finally picked my ring up in the condition listed as needing to be redone. I took it to a recommended family Jewelry Store in St. Clair and they were saddened that it was not receiving the care or expertise needed to make my ring perfect again. I am beyond disappointed with my experience with Lawrence jewelers. I feel as if we are a number to them now and they did everything they could to make some money off my cherished wedding pieces purchased and designed by them. I think it is shameful. Happy to share that with the right expertise, Coughlin's Jewelers has restored my ring and it looks more amazing than the day of our wedding!

I am in the Port Huron, MI, area and needed my wedding set repaired. I had lost one emerald stone…read more NOTHING more was needed except to check the prongs. Sam Clawson at the Lawrence Jeweler in Fort Gratiot, MI, worked for over a week trying to convice me that my rings were worthless and my smaller diamonds were nothing but chips, my larger diamond was not the quality I thought I had. He assured me I would be wasting money to repair something of it's quality that was so badly damaged. My ring was from Mosher's Jeweler and had been serviced by them for 30 years. I had appraisal certifications to prove the quality and value of all my rings. At the end of our "relationship", Sam was all set to sell me a new wedding set for over $12,000. When I asked for certain information in writing, the whole attitude changed. This jewelry store is not operated as a quality and trustworthy jewelry store. From the first time inside, we felt we were being hustled but wanted to see if we were correct. After their "scam" went south, we left and went to Coughlin Jewelers in St. Clair. They appraised all my jewelry in accordance with my previous appraisal certifications. Not only did they repair my wedding set, they replaced two of my diamonds with larger stones, replaced the one lost emerald, took the two smaller diamonds that had been replaced and made earring charms for me. All for $2,500. I will never darken the doors of Lawrence Jewelers and would advise EVERYONE, before making a purchase, you will be better served and get better quality by going to Coughlin Jewelers in St. Clair, MI.

I recently got engaged and my fiancé commissioned Eli's Jewelry to design my ring. I was very…read morespecific during our ring shopping process and desired a classic, natural diamond ring that would stand the test of time. They did not disappoint! I love the design. The dainty, yet standout quality of the overall appearance along with the diamond's clarity is more than I could have hoped for. I cannot stop staring at my hand and I always receive so many compliments on a job well done. Thank you very much, to my soon-to-be husband! And, thank you to Elias for understanding the assignment! Update 1/24/26: Custom wedding band finally arrived after 1 month and it's a beauty. If you're looking for high-quality natural diamonds, then this is your jeweler. 10/10.

Eli's Jewelry has taken excellent care of me. Eli himself invited me to his store for a…read moreconsultation and he and his staff were very warm,friendly and thorough with discussing the project and the creation process. We were served cocktails while our jewelry was cleaned gratis,and Eli followed up with me today with the design and cost of production. I'm very pleased so far.

I have to say 5 stars hands down bc they were so very kind when I first walked into the store! I…read morewanted to get my mother's bracelet alter to a smaller size! They understand my mother was an elderly woman who loves her bracelet (didn't matter if it was fashionable to fine jewelry) but just needed a different claps bc her disability of her fingers; she just doesn't have the fine motor skills to get her bracelet on by herself, so I got her an easier clasp to be put on and they were able to altered it promptly! They truly were sincere in hearing the sentimental story about my mother's bracelet and went all out to make sure it fit her tiny wrist and installed an easier clasps for her tiny fingers. I told them it's hard finding a genuine custom made jeweler who truly is knowledgeable, can also alter and can fix existing jewelry these days! This experience I had with them really wanted me to come back in the near future for any jewelry issues and/or wanting a new costume made jewelry (a hint for my husband to checkout for my jewelry wishlist at their location;). I highly recommend them, we need these wonderful family businesses to stay in business! I've been to other major big fine jewelry stores like Tiffany's but was never been greeted and treated as a valuable customer when I first walked into their door! They truly care for whatever your jewelry maybe! FYI they just open a new store in Farmington Hills off of orchard Lake and that's when I had the pleasure talking with the owner Kevin and Harout!

I love Kevin's Jeweler's. The staff is kind, helpful, and very professional!…read moreI purchased several jewelry items, and I am extremely happy with my jewelry. Kevin's Jewelers is one of my favorite places to shop! The staff is as excited about jewelry as I am!!!!