I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

From initial RFQ to annual servicing, Jill and Bre do a great job of thoroughness, follow up and…read moremaking sure they support you in all requests. In today's digital world it is extremely valuable to be able to talk to professionals directly to help you make the best decisions for your coverage needs. Their proactive approach to annual reviews is something that we are grateful for and have never had an agency do that previously. I highly recommend reaching out to Jill and Bre to see if they can help you !

We stopped in at Dean Insurance Group office while participating in one of the scavenger hunts…read moreoffered by historic Dublin. The staff were incredibly friendly and welcoming and really great with the kids. They freely let them explore the office on their mission and gave them cute prizes when they found it. I was really impressed with how kind they were. The building is really cool too - it is a historic fire station, with informational signage available out front. Nearby parking is available in the public lots and garages around the historic area.

Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

My previous insurance company was not doing a great job in helping me lower my rates for my new car…read moreto the point of complete aggravation, so after shopping around, I sent an email to Amie, and she got back to me quickly. I probably only spent 15 minutes on the phone with her, and we were able to put together a plan that cut my car insurance costs in half, and she was very friendly and helpful with explaining how everything worked as far as payments go. She also provided sound advice on what she would include in her coverage, and it really only cost me a few bucks more a month. This will be the first time I've had a different car insurer, and I haven't had them long enough to say they are the best around, but Amie definitely started me off on the right foot, so for now, I'm very happy.

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

If you are thinking of going with Progressive stop reading now. The people in this office are…read moreincompetents. I was asked to email documentation as proof of Ohio residency. I called Progressive and spoke withe 2 different agents. They assured me the documents were there and scanned to my account. Yet I got a letter from Augustine Insurance that my policy would be cancelled by the end of the month if I didn't turn in the documents. I called Augustine and spoke to a woman there. She couldn't even locate me as a Progressive customer. I asked her to find the documents and not to cancel my insurance. She said she would call me back and confirm. I didn't get a call back but a letter stating my insurance was already cancelled. EX-Progressive customer since 2004

From the owner: Augustine Insurance Agency was founded as an independent insurance agency in 1955 by Guido…read moreAugustine. It has been family owned and operated to this day.

Whenever I contact State Farm I receive excellent service. They take care of my questions and they…read moremake sure that every encounter is a positive one. I am very satisfied with the service I receive.

i just had to file a claim with Debbie Montgomery State Farm after having her help handle all my…read moreinsurance needs for several years. Everyone at her office has always been able to answer all my questions and any question about coverage. Cindy Lou has even made follow up calls to make sure policy is updated . After filing a claim I was really happy with State Farm and all the help from everyone in her office and all the staff at state Farm that listened to all my claim details. I was upset and they took the time to listen and explain how the claim process worked. Afterwards I was so happy I got to deal with this group. The support starting with Debbies office to State Farm showed me what great customer support. Again Thanks to all. I know if a have a problem they will always be one phone call away. Thanks JT

I have been a customer of Town & Village for several years. I have been very pleased with their…read moreservice and their customer service. Questions are always answered promptly. If you are lucky to receive information from insurance agent, Taylor Ball, he is the best and knows exactly what to do for your coverage. I highly recommend Town & Village Insurance Service.

When you are looking for any type of insurance, you'll never find a better group of people to work…read morewith. For competitive rates for auto, home, motorcycle, boat, life and health, call the kind caring group at Town and Village, they are there to help you out. Been with them myself for a few decades and they've always been there. Chris

Eric has been our agent for personal, family and business since 2014…read more I have experience with many agents over the years, Eric tops them all. He listens to your needs and desires. He explains everything, and makes sure you understand. He will make sure you are completely covered and not just the minimums, which will leave you flipping the bill if you actually have a claim.

Recently our company needed to shop the market for new insurance needs. Eric and Buckeye Benefit…read moreConsulting did an outstanding job of improving our coverage while reducing our expenses. I highly recommend Eric and his team

They're hard to get in touch with, also they're voicemail be full. I was contacting them for 2 days…read morebefore my policy expired and I got no answer. I was finally able to get ahold of them the day my policy was due and cancel. They canceled it with no hesitation. A few days later I recieved 2 cancelation letters dated for the same day my policy ended/started. The day after those letters I recieved a check, so I cashed it in through my bank and of course it cleared after a few days. Days later my bank said it got returned?!...So now I am baffled, shocked and upset because i NEVER heard of a buisness sending a usable check and taking it back or it bouncing! I dont owe them and technically I canceled before my new policy started which they was going to charge me for both vehicles again when I only had one and they did the claim on my other one. I dont know why they're doing this but I will NEVER recommend them to friends, family, nor strangers as long as i live. My bank account is overdrawn because of them and now my kids cant have a home cooked meal, just noodles again!! This is so unprofessional for a "buisness" to do something like this. Anyways DONT GET THEM!!!

Poorest group of people I have ever dealt with! They avoid making their phone calls and won't…read morerespond back! I advised I would file formal complaint with the state Rri just said that's fine, goodbye!! Trevor, Chloe and the team just suck! I would never recommend this company to anybody e!!