I stopped in the beer and wine section of the store with my girlfriend to grab some six packs on the way home. What should have been an easy interaction while purchasing the six packs turned into the worst customer service I can recall throughout my life. The cashier Jason spoke to us horribly and was very rude throughout the entire interaction. I tried to lighten his bad mood and he continued to be very rude to us for no apparent reason. Maybe the guy was just having a bad day but he should not be in a customer service environment. They should keep this guy in a different area of the store where he doesn't have to interact with customers. I will not be returning to this location again. read more

This location is a joke--shelves are not stocked, when employees do stock the shelves it's usually during peak shopping times and they block the aisles, the employees move at glacial speeds with a zombified affect, and carts are rarely available near the store which means making an extra trip back to the parking lot corral. Since I expect all of this, I keep this in mind when shopping there and keep my trips at a minimum. I do appreciate the convenience of this store and with some tweaking from management it could be a more pleasant shopping experience. read more

Giant - I'm sure it took a while for ice to build up.... - Grocery Near Me - Springfield, Pennsylvania

I had ordered a small fruit tray 1-1.5 weeks ago at a specific time since they don't always have this size to pickup. Unfortunately, some workers (possibly third party ones as it looked like handymen type employees were around) had knocked over the original tray. I ended up waiting 20-30 minutes and they decided to comp me fully! I thought I was going to get like a 10% discount. The staff here is really nice every time I have had to interact with them. The store always seems clean to me. I saw a complaint or two with the salad bar and they have taken away the salad bar. While I miss it, I also hardly use it and maybe they lost more money from it than they made. read more

Giant - Fried chicken, macaroni and cheese, and spinach meal. - Grocery Near Me - Springfield, Pennsylvania

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Shopped there yesterday evening at 7pm. They're open until 10pm. All registers closed, only self checkout available. A full shopping cart needs to fit on that little plateau that weighs your products after scanning. That never works obviously. This supermarket is expensive, service is below average and the supervisor for self checkout needs to learn some manners. What a joke this supermarket. We're gonna shop somewhere else now. ShopRite and Lidl, here we come. read more

This is the brand new Giant in the footprint of the previous but now defunct Genuardis. This formerly upscale grocery chain was bought by Safeway and from day one, it started being treated as a red-headed stepchild, losing clients by the bucketful and eventfully being considered a liability. Fifteen of the old Genuardis stores became property of Giant, while ten other stores will close down or be absorbed by other chains. Sad to see this previously imposing family chain go defunct after 90 years but Giant has done a wonderful service to the communities it serves by maintaining the employment of the staff, sprucing up the stores, and generally elevating the level of service and quality after a visible quality control decay under Safeway. The new Giant in Springfield has maintained roughly the same layout, but the produce section has visibly improved. Gone are the almost soggy veggies and the expired lettuce. And noticeably, the seafood selections have expanded as well as the deli and breads. The formerly demoralized staff seems to be now cheerful and happy after retraining in the Giant business models. Let's see if it continues and institutionalizes on its improvements. read more

Giant - a giant store with a giant sign on the front - Grocery Near Me - Springfield, Pennsylvania

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Today my mother and I visited this giant location, I have always thought the store was amazing, but now after having the pleasure to be checked out by Anita, lane 12, it just doubled our love For this location, she was so sweet, and so pleasant. I really hope Giant considers her an asset to the store, because she most certainly is!!! We will be back, thank you Anita!!!! read more

I shop at the store every two weeks when I visit my mother in Philadelphia. Today there was a lady with two little dogs in the cart as she shopped. I later saw her walking around with the two dogs, as she shopped with her companions. I am praying that the cart that the dogs were in were disinfected before another person use that cart. My mom is a senior citizen and I cannot risk her getting sick and I cannot imagine that dogs in a car with food also put in carts is a safe thing. read more

Go here most of the time for groceries never have any issues here it's usually stocked and save a lot each time going here their sticky buns are also devouring and delicious read more

Giant - Desserts for Labor Day - Grocery Near Me - Springfield, Pennsylvania

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This store is a dump. Filthy dirty, no carts, 3 open registers and like 50 people in line. Self checkout line was all the way to back of store and EMPLOYEES standing around, hello open another register to help with the line. And get some carts. Can't believe there is not enough carts for the customers. I even looked in corrals in parking lot. Empty. What a dump! read more

Maybe I will go back someday in the far future and be able to rate it better but today I was on the road for WAY too long and needed a restroom asap. I went in and there was a bag over the sink with a note that said "sink is broken please use sanitizer". This bothers me for a few reasons. I sanitize for different reasons but after going to the restroom I just feel like using sanitizer is not very sanitary. And to think of employees wiping themselves, using SANITIZER then going back to cook and bake read more

Love Giant Supermarkets. Visit every time I am in Virginia or Pennsylvania. Love their donuts because California has nothing like them. So disappointed this time in the bakery. Store itself is very clean and cheery. Decided not to waste my calories in their bakery, though. Not appetizing at all. read more

Giant - Grocery Near Me - Springfield, Pennsylvania

Stopped in here to do a small shop (about $50 worth) because it was on the way home and I really loathe the local Acme. This Giant is pretty nice - I vacillate between 3 and 4 stars. Giant - for me - is my go-to for non organic food and select household goods. I usually like Whole Paycheck (aka Whole Foods) and Trader Joes - but for low cost staples - I gotta trust Giant. We'll be back. read more

This is my favorite Giant in the area. Store is clean and bright, and customer service is great. I also like that it's not too crowded, and there isn't a lot of exhibits in the aisles, so it's easy to get around (unlike the Sproul Road one). read more

Employees are helpful, store is clean, food is fresh, doesn't have much variety but that's because it's north. Southern stores have way more variety & liquor is included. read more

I intended to stop here for just a few things and ended up doing my weekly shopping. I was impressed by the bakery department, the choice of cheeses, and the freshness of the produce. The shelves were well stocked even though it was the middle of a Saturday and to make matters better, the place was empty. While this is not the Giant I usually go to, it was clear that they have made some efforts to improve. read more

I shopped at this Giant the first week it opened, I was not impressed. The service in the deli was painfully slow and the store workers had no idea of where to locate things when I asked for assistance.If you compare this Giant to there newest store on Sproul Rd, its night and day. Also, I did not care for the parking lot setup either, will not shop here again. Sorry to say, but I do not recommend this Giant. read more

The salad bar is awful. Going in on the way home which is between 5:30 and 6, it's dinner time. I have found many times, twice this week. The first time I went in this week, the containers were down to two smaller ones. Under the containers were all kinds of dirt. The counter around the items was filthy none of it was wiped. I called a worker over and she contact the night manager. I spoke with him on the phone and he said it would be taken care of. Went in last night and it was the same thing. The whole counter needed to be wiped. Some of the containers, cucumber, salad, were empty. This is dinner time. They claim it is the produce dept. that is taking care of this. They are never around to check this. Afraid to eat anything at this salad bar. Done with this one. read more

GV Because my Pathmark was going out of business, I was looking for a new store. I have shopped at Giant only four times so far. I like the store layout, cleanliness, and products. I found some of the older employees in Produce and the Deli very friendly and helpful, but not so with the cashiers and baggers. read more

DO NOT GO HERE. I am a couponer because I need to save money and today I was absolutely humiliated because of the amount of coupons I had. My total dropped from $70 to $10 from coupons and the person running the checkout preventing me from checking out until the manager came because she thought I rigged the system somehow...it's called saving money lady! She also would not double my coupons or even honor some coupons that I got the proper item for....I left paying $5 more than I should have and being told "I used to many coupons". Staff and managers are unprofessional and don't even know their own coupon policy. TERRIBLE EXPERIENCE. read more

Selection is ok, carts are old and dirty, customer service is hit or miss. They place 'thank you stickers' on everything, I have not seen that in 20 years. Do they really think if you are spending 200 +on groceries you are going to try to make it off with a quart of milk, very disrespectful. read more

Having worked at supermarkets I had to walk out of the particular Giant on Baltimore Pike. There was a smell of trash throughout the entire store. Sickening. read more

I shop here at least 3-4 times monthly. This Giant has a decent selection and seems to always be well stocked with the fresh items I typically buy. I feel as though the prices of most items are fair and they run good sale prices in the weekly ad. The store always seems clean. My only complaint is that sometimes when I shop (usually in the evening), they only have one or two lanes open. If there are a number of shoppers in line, sometimes checkout can take a little while. read more

I shop at this Giant late at night when it is the only option available. The service is horrible,especially at the deli.They are supposed to be open to 10pm and if you go in at 9 or 930 before they close they give you such an attitude like how dare i order something. They are reluctant to help you. Also,check your receipt because i have been charged wrong many times for things that are on sale.They make up excuses and then you have to go to customer service to get your money back. They need TRADER JOE'S staff to come in and train Giant management on how to properly run a business,how to train your staff,what customer service is,ect. That is a store worth shopping in. They could triple their prices tomorrow and i would still shop there because a store like that deserves my business! Giant should go out of business.Also,lights in the parking lot are out,some employees look disgusting,and the cashiers(if there are any)are busy talking to each other instead of paying attention to what they are doing. Terrible!!!!!! This review is for the 950 Balt Pike Giant in Springfield. read more