I have been a long time customer of Gibbons Electric. However, they are now taken over by a company called Markarian. Recently I was charged around $3,500 total for a job that took around 3.5 hours--that was still flawed, requiring further work to make it right. I feel like I have been royally scammed. Warning: Do not use Gibbons / Markarian. read more

I have been a customer of Gibbons Electric for many years and have always been extremally satisfied with there work as well as their professional courteous workers who have showed up on the job. I just had my whole addition to my home wired and it came out perfect. The crew showed up on time and before they left the job everyday they cleaned up as if nobody was working at all. They were here for 3 week and if I had any changes I would contact Ken or Steven and we all worked on the best solution ,and my wife and I were always pleased with the outcome. We were always pleased with the estimates up front, and Gibbons will always be our first choice when electrical work is needed. Richie C read more

Do not use Gibbons. We paid over $10,000 to replace knob and tube a year and a half ago - and this summer, after installing AC units on the top floor (previously vacant), the circuit breakers keep shutting the power down. We called Gibbons this morning to have them come out and look at what the problem is - and the person who answered the phone, Ken, was EXTREMELY rude and unprofessional. He had an attitude and said it's not their problem, that it's two years ago (incorrect), and what did I want him to do? I asked to speak to his manager and he laughed and hung up on me. It's impossible to believe this is supposedly a service company? Stay far away, hire another company. read more

I was a repeat customer of Gibbons and would have given them 5 stars but had a bad experience that you should know. First, it was hard to schedule, since the person who answers the phone at Gibbons can't make appointments. I had to contact Stephen directly and it's phone tag and he doesn't return calls. Finally, I catch him in the office. Now, we're scheduling work which Stephen had previously estimated but was delayed since last season. We're looking at a month out at least--they're real busy--and he needs to come to do the estimate again. (Did he forget to write down the last estimate or did he lose it? I didn't ask, but what was the point of the last estimate?). We agree on 8-9 AM to do this, so I'm going to be late to work. No sign of him at 8:45 so I call his mobile--he's on his way. He shows up at 8:55. "How ya doing?" Me: "Not so good, it's so late that we don't have time now." Steven: "Fine, then I won't work for you. Good-bye." And off he goes. This is how you treat a repeat customer? I feel like I was given the proverbial finger. Clearly he doesn't need my business. Par for the course? You decide. read more

Underwhelmed by my experience with Gibbons. I had them come in to do a whole-house evaluation of existing knob-and-tube wiring. Two junior guys spent 3.5 hours on it and it cost me $350. I was told I'd get detailed wiring diagrams, but it turned out I could have produced 80% of what they did based on my prior knowledge. Because they had to remove every light fixture, switch plate, etc., the house was dotted with little plaster dust piles and the walls were marked up in many places by the time they left. The cherry on top was how my house got strangely cold after they left -- which I soon traced to the fact that they had turned off the shutoff switch to my boiler and never turned it back on again. In the end the $10k quote for rewiring was 1.5X what they said up front it would "probably" be. I'm no electrician, but this doesn't seem like a difficult job. Two floors + a basement; 1/3 of the upstairs has already been rewired. Maybe I'm missing something. After 2 months I've heard no follow-up to see if I wanted the job done. Maybe they were happier just doing the inspection. read more

I hired these guys to change the placement of the ridiculous-looking, out-of-place light fixture in my new condo to the middle of the room.(A few feet down from the door and a 4-5 feet over.) I also had them install a chandelier instead of the previously mentioned ridiculous light fixture. :) Their rate is $140/hr+parts... 2 men came. They put a huge sheet on the floor to protect my carpets etc.They took the old light fixture down. Secured the lose wires and put a cover over the hole. Made 3 new holes in the ceiling. Pulled a wire from the old fixture site to the new location. Installed the new chandelier. Patched the holes they made on my ceiling. (No visible signs of the holes they made.) They also swept the debris and got rid of the old light fixture for me. It took them 1.5 hrs to do this job. The pricing is not better or worse than any of the other area electricians. They do a good job. I will definitely hire them again. read more

It's hard not to be a fan of these guys. Hard-working, prompt/on-time, and very fair estimates/pricing. Electricians Mike and Adam installed an outdoor motion-sensor security light for us...everything was kosher except the range of motion, which was spotty since this particular security light only picked up motion within 35 feet, and we have a very long driveway. No problem though - my wife and I picked up a Defiant 180 degree Outdoor LED Blade Motion Security Light at the Home Depot (best reviewed security light at the store) and 1 day later Steven came by and re-installed the security light. Steven kept me posted on timing, installation, testing of the range, instructions, etc. Total damages: $140 for the 1 hour service, and full refund for the security light that was provided by Gibbons Electric. No extra follow up charges or hidden fees...these folks stand by their work. My wife and I will definitely call upon Gibbons Electric again. read more

I went through 2 weeks of calling electricians for a pre-weatherization check of my attic. Many never bothered to call back. Some dragged me along for days. My experience with Gibbons was stellar. I left a request on their web site. They called me back the next day. We scheduled the appointment for the week after with a 3 hour time window. On the day of the appointment, they called me a couple of hours ahead of the appointment to let me know when they were expecting to arrive. They arrived on time, were very professional and spent the time to explain what they were doing. Great experience. I'm giving them 4 stars instead of 5 because they had to take some papers back to their office for signing and didn't have any way to give me an invoice or receipt on the same day. I would have preferred completing the whole transaction then and there, rather than having to wait for the invoice via snail mail. Feels a bit like last century... Still would recommend them without hesitation. read more

Forget the other guys... I called all the high rated electricians on yelp in the Cambridge/Somerville area and they all gave me the runaround: 'booked for weeks, first have to do an estimate then come back, yada yada.' maybe my job to run a coax cable from the exterior to the inside was too out of the ordinary and too small. Finally called Gibbons and they were exactly what I was looking for: They would come and do the estimate and if I agreed on the price, they would do the work then and there. They showed up within days, the price was right (not the cheapest, but with contractors sometimes the lowest bid is not the best). They started the work on the spot, cleaned up immaculately, and were gone. Other electricians should learn from their efficient business model: why waste time for all parties by first doing an estimate then have to come back? Just show up and get it done! read more

First electric company that actually calls you to remind you of the appointment, not just once(a week before), not just twice(a day before), but three times (in the morning the day of). Wow, even our dentists whom I thought called with reminders twice was a lot. There is always people above your expectations. The electrician the company sent to our home was real nice, he was from Belarus. So from his accent, my husband guessed he was Polish and I guessed he was Russian, and guess what, he was in between those 2 countries lol Anyways! He was very polite, wore booties to not make our floors dirty. Played with our cats and said he loved cats and had many back in Belarus. OK, imo, if you love cats, you are OK with me! He showed up on time, was working very efficiently the whole time, answered all of my questions. Lasted for 2 hours, from crack of dawn, 7AM. The rate is $140/hour as other yelpers pointed out. I will use them again as long as they send the same guy. Or if the other guys are as nice as he is. read more

I'd used Gibbons before a few years ago and they were great. Totally professional, on time, courteous and the work done was perfect (ceiling fan put in, outlets replaced). This time I had to get a fuse box replaced and unfortunately a surge killed my alarm clock, toaster oven and microwave... along with a few outlets. At first I was worried they weren't going to fix it, as electrician wasn't very sympathetic. But Stephen was awesome. Totally professional. Came back super quickly, early in the morning so I didn't have to miss work. Fixed the outlets on the spot and offered to compensate me for everything and replaced and reinstalled the microwave. I'm not too handy, so I was really worried I was going to have to figure that out, but nope, they took care of it. They're coming by today with the check to compensate the cost of the new clock and toaster oven and to replace the microwave. They're good people. read more

Gibbons just completed a 6 day job replacing the knob and tube wiring in our home. It required opening and closing walls, and bringing wires up from the basement into our living space. Great job plastering the walls that were opened, and much less disruption and mess than I imagined. Reasonable fee for everything that needed to be done. If they did this so well, smaller jobs will be a breeze. Highly recommended! read more

Best experience I've ever had with an electrician. Their quoted rate was a tiny bit higher than some of the other guys, but I had such horrible experiences with electricians in the past I was no longer shopping on price alone- nor should you. Alex was the electrician who came to relocate an electrical switch. He had a level of professionalism and courtesy you don't normally see in this profession. He protected the surrounding area, did the job quickly (and well), cleaned up the area, and even offered to patch a hole in the wall nearby that was unrelated to the job he came over for. read more

I have mixed reviews for Gibbons. Here is my experience: Called to have 2 light fixtures put up, one fan new fan put up, and have my tv Wall Mounted. The people working at the office are awesome - really great team - can't say enough nice things about them. The day of the appointment, there was confusion as a team was there to install everything, but I also received a call because they wanted to quote me first. I wasn't able to be home for the installation mind you but left a solid page of instructions down to the detail. During the day I was in constant contact with the team, although progress seemed slow as I had my best friend home to answer questions. His words, "They seem to be moving really slow". Unfortunately, the project took a LONG time and both my friend had to leave after about 6-7hours as the TV wall mounting was a bit difficult. I spoke to the team again before everyone left to make sure that everything was understood. First thing I did when I came home.... I laughed. We'll start with the lights. There was a paint line of where the last lights were. All they had to do, was line up the paint lines with the new lights and they would have been good. Instead, one wall light was so close to the ceiling, the light was extinguished by the ceiling. The next light was put up blocking the exit vent. If you're an electrician wouldn't you say..."hmmm this fixture is now blocking the vent...this isn't a good idea?" In addition, the old light fixtures were thrown out including the 16$ bulbs in each. $32 isn't a big deal, but when you're spending about a grand I expect better. Next was the Fan. It works, though a few weeks in it makes an awful creaking noise. I would put the old one back up...but Gibbons decided to trash my $80 fan. They did take off $20 off of my bill. Just wish they asked me. The TV was a good job. They did the best they could with what they had. Not crazy about the 6 other holes they left in the wall because they couldn't put up the surround sound though. I'll need a carpenter to fix unfortunately as they, "Only provide a rough patch." As you can imagine, I called and talked to Steve (Manager) about the issues. He's a great guy and sent someone out to fix the lights which he did. I was there this time and the individual was actually extremely nice and even he laughed at how the lights were done. Keep in mind, this extra visit to fix their first mistake cost major $$$. All in all, for my time, headache and the money I spent I unfortunately will not be returning back. You could make the case that I wasn't there, but I called them every hour sometimes every 30 minutes to ask if they had any questions. read more

I can't say enough. They have done two jobs for me and have been efficient, knowledgeable and reasonable. Steve came out to give me an estimate, giving me the information that was needed to do the job. Follow up was done right away with an estimated Bill mailed to me. I set up a time for them to come and they were there on time !!! The electricians looked over what they had to do and gave me information as to the process. They then went about their job without interruption. They were very respectful of the environment and entered with booties over their shoes - now this is as good as it gets. What was done : porch lights and a timer for the basement light. read more

We have purchased a new chandelier and want to install in our dining room. We had no idea on the exact work it would involve so we decided to hire an electrician to come and help us out. I called Gibbons Electric to schedule an appointment, they are pretty full in terms of booking (most of good ones are right :) ) After my phone conversation, they have found a best time to come over and perform the job and they gave me a call on the day of service before they come over to make sure someone is available. Mike and his apprentice showed up on time, asked us for more details on how we want to implement the installation job. They were patient and provide good suggestions to help us on making a decision with the work. They have done the job gently and make sure does not break any of other furniture in the room, they also did a good job on cleaning to make sure not leaving us any trash. Overall, my experience with Gibbons Electric was great and I would definitely hire them again for future electric works!! read more

Good work, but they lied about the price and have hidden fees. I called last week to have three light fixtures installed along with four outlets. I was told it would be $140/hour for two electricians with an estimate that it would take 2 hours. But only one person showed up, instead of two. When I questioned him, he said my only choice was to reschedule! He also said the fee would be $100/hour for one person. So I told them to go ahead with most of the work and I opted not to do some optional work. Later, when it was time to pay (5 hours later), I found out that there is a $140 fee for the first hour - regardless of how many people are there. Had I known this I would not have done this and would have rescheduled or gone with another contractor. Also, they charged $85 for materials. This was a fee never mentioned to me and it was high (I bought all the light fixtures, they only had to pay for the 4 outlets and 2 light switches - which run about $2 a piece at Home Depot). So I was upset that 1. they didn't give me two people like they said they would 2. they charged $140 for the first hour without telling me 3. they charged a high materials fee without telling me. The electrician was professional, quick, clean and did a great job on the aesthetics of the install. I have no problem with the work and would have paid the total bill without complaint if it was just honest and up front. read more

Website says free estimates. NOPE. $140/hr. Move on. if you want to tout something on your website except to be held to it.

I had a good size too do list in my new condo! I called Gibbons based on the other yelp reviews. I called, and they were able to send someone the next day! The electrician was not what I expected (looked young and seemed inexperienced) but because I only had simple projects, I agreed to let them do the work. In the end, excellent work, they cleaned up well (even wore booties but wore them outside as well soooo????) I dunno? The electricians were also having a pretty unprofessional conversation witch included alot of vulgar language! Last of all, the bill.. WOW!! There went all my tax refund :( I kind of expected it based on other reviews, but GEEZ!!! These guys will put you in the poor house if you don't watch out! All in all would I recommend them? NO, sorry but the bad just outweighed the good in my experience. read more

I was very impressed by the company initially. They gave me a quote based on my inspection report of a condo unit for electrical panel upgrade. And the person who gave me the quote seems to be very knowledgable. I was very happy with their quote and overall response. I made an appointment in two weeks advance for the work to be done after the condo was closed. However, few days before the appointment, I got a phone call from them indicating the appointment was canceled and needs to be rescheduled to four weeks later. I had made all arrangement based on initial appointment! Not only I have lost time but my trust to their commitment. I was very disappointed and decided to find somebody else. read more

I had a very good experience with this company. I had to have my electrical system upgraded, which was intimidating and expensive, but they made the process very transparent and efficient. I had to wait a couple months but when the day came, I was impressed by how professional they were. One of the technicians was pretty grumpy, but hey, I didn't hire them to be my friends. One note of advice, if you are emailing about an estimate or scheduling issue and you don't hear back within a day, call to follow up. I had a couple emails fall through the cracks but it was easy to deal with via phone. One other note, if they say they are showing up at 7:15am, you didn't mis-hear them, make sure you drag your butt out of bed because they will be there at 7:15am. read more

These guys are great! They sent two guys who were very nice, explained the problem, and worked quick. They charge $140/hour so I was nervous that they were going to really milk the job and work for three hours. Instead, they finished in less than an hour - fixed a light/fan, replaced a switch and removed some wiring. These guys are very professional and I highly recommend them. Thanks Gibbons! read more

I had them install some overhead lighting. Two technicians came out and did the work. They were friendly, professional and quick. Also, I'm more than satisfied with the quality of their work. I'd definitely use them again. read more

Do not use these in certified robbers. They will drill holes and cut your ceiling up and double the quote. Do not use those rotten devils.

These guys are consummate professionals and epitomize customer service. My wife and I were expecting our first child and needed to install a ceiling fan to regulate the airflow in the nursery better. Our fan arrived in June, The Gibbons crew came out right away and did a thorough review of our home taking numerous measurements to accuracy until we discovered the fan was broken. Unfortunately the replacement fan was broken as well, yet two fans and two months later, Gibbons still remembered to follow-up with me in a timely fashion and were flexible with us during my wife's pregnancy. Ultimately the fan went up with minimal damage and maximum efficiency. And our home was spot once they were done. I wouldn't hesitate to use them again. Definitely a class act organization. read more

If I could give them zero Stars I would unfortunately I can't so I gave them one. stay away from these people, horrible communication. Horrible management. Horrible customer service. Horrible work ethic. Horrible quality work. it's not worth it. That is a lot other ones out there much better, there is a reason why these reviews are here. Save yourself some money and troubles in a poor job done by these people. read more

These guys have done some work for our condo association, and we were quite pleased with it. When we had an emergency this weekend--the circuit breaker that controlled the basement kept tripping, causing us to lose heat--I called their 24 hour service line. Jack spent several minutes on the phone with me walking through what could be wrong, and his advice was that I call our HVAC person instead. He was, of course, correct. Plus he followed up that evening, too. They're class acts. read more

I had a small problem and Gibbons helped me solve it over the phone. Total cost = $0. Good stuff.

The electricians who come to your home and do the work are great. But getting through to the estimator is a pain. Plus he paid more attention to his phone than to our house during the walk-through. Is it any wonder we had to go through several rounds of estimates to get clarity on what we wanted? All for him finally to say what we wanted was not to code and they wouldn't do it. All of a sudden it's not to code? AARRGGHH! If you can specify a simple task, like "fix the doorbell" call Gibbons, but for complicated stuff that needs estimating, go elsewhere. read more

They keep asking you for more details about your projects and keep you in an indefinite waiting period while they internally decide which of their electricians will do which part of the work and keep on asking you to contact the other guy in their office to provide even more detail. Neither of the gentlemen I contacted were actually responsive. My projects were the most basic and straightforward electric work, so it could have been an easy buck (most likely a grand) for them. Instead they kept me on a month long limbo promising to schedule me. I'm a property manager with several units in their immediate service area that will no longe consider their services. I don't care what their reason is for not wanting to do my electric work, but the very least they could have done was to say they can't do the work instead of waisting my time and pissing off my tenants too. read more

They were nice on the phone, arrived on time, and took care of the work quickly and effectively. I will contact them the next time I need work completed. read more

We recently purchased a house that required electrical updates. We hired Gibbon's Electric Company. They assessed the situation, rewired, and modernized the old fuse system. The electricians were prompt, professional, and left the area impeccable. They worked diligently and efficiently, and answered all of our questions thoughtfully. Ken and his team did outstanding work and we would highly recommend them. If you're looking for a competent and above average result, look no further than Gibbon's Electric. read more

Excellent service from start to finish. Ken (I think), who took my phone call, took the time to trouble-shoot with me on the phone to make sure I actually needed a visit at all, which I think is pretty unique. Once we established that it was not a circuit breaker issue, he asked me to email him photos of my fixture so he could make sure they had the right parts before they came out. Then someone called me back the same day and scheduled an appointment for the following day--this was faster than I expected to be able to schedule, but they were all apologies that they couldn't do it same day (because of the Boston Marathon). Tom was the technician who came (with his apprentice Isaac). They called to see if they could come early, as they had a cancellation, and showed up exactly at the agreed upon time. They were polite, friendly, put on shoe covers to enter my house, and were very tidy (drop cloth and duster in hand). Tom was clearly very experienced--he fixed the problem I had quickly as well as another, and even advised on a third. Overall, I am very impressed and highly recommend Gibbons, especially Tom. I would definitely use again. read more

My first call was to Gibbon's when we needed a light wired into our pantry and added a light in the cellar. We are repeat customers, and the level of service, knowledge and skill Mike and Sammy provide is why we are repeat customers. The pantry light install was complex, and the guys knocked it out like it was a walk on the beach. Highly recommended, we will call again and refer to a friend. read more

Very friendly and did nice work. Took awhile to get an appointment, but I suppose that happens when they do good work! I'd hire them again. read more

A friend and I had a great experience with these guys. We found them on Yelp and called them about installing a ceiling fan. They told us they charge $140/hour plus parts, so we bought all the necessary parts. Two men arrived on time and quickly got to work. They helped move some furniture out of the way and then began installing the fan. They worked quickly and efficiently and were done before I expected! The fan works very well. This was a fair price for good work. I would definitely call them again! read more

i am pretty sure the electrician gibbons sent was under the influence of drugs or alcohol. he was an older gentlemen and i happened to overhear him just screaming and berating the younger electrician he was with. when he spoke with me and my husband, something was very clearly not right. i spoke to a local friend and she said that they had experienced something similar but with a younger electrician, whose eyes were completely bloodshot and he seemed "distracted" when they were trying to speak with him. i wish more people would write THOSE reviews. i definitely don't want a gibbons employee in my house again. read more

I hired Gibbons to do some work in my house after failing to reach another highly recommended electrician. Easy to schedule, punctual, quick, and very helpful. Seem to have done very good, honest work as well. read more

I called these guys mostly because I live in the area and needed a couple of small jobs done. Although the invoice I received was a bit higher than what I was quoted (material cost was high, time quoted was right on) I was happy with the service. They were very helpful, friendly and professional. They also showed up when they said would, which is always a plus... read more

I needed to install a hanging light fixture and mount my TV on what was supposedly a ready-to-mount wall, and called Gibbons Electric after seeing all the great reviews here. The guys showed up exactly on time and got to work. The light went up without issue, but unfortunately the TV proved trickier - I'm in a brand-new development, so the guys were expecting it to be easy, but it was done in a pretty messed-up/inadequate way, so they had to do a fair bit more work than planned. However, they kept up a great, friendly attitude, and found a way to make it work. They did a spectacular job cleaning up afterwards, and overall were just very pleasant to work with. I will definitely use Gibbons Electric the next time I need electrical help! read more