This complaint is specifically for "AIRE SERV of Mechanicsville (ASM) but involves two other…read moreentities. ASM is an independent contractor (IC) who works along side of both: American Home Sheild (AHS), home warranty company, and Frontdoor Pro (FDP)", to scam AHS customers. For those that don't know "Frontdoor Pro (FDP)" is the owner of AHS. These two entities are located at the same addresss/Suite, which allows them to easily communicate back-and-forth, within the same building/suite location to scam their customers. I'm sure you all have seen the commercial/advertisement, where AHS states, "Don't worry be warranty", and "If we (AHS) can't fix it, we'll replace it". Not True! My A/C system cont'd to freeze up, then shut off at the beginning of each summer, each of the (3) years. Each time prior to the IC arriving for the service call, they would tell me to turn my frozen A/C system off to defrost it, that they couldn't work on it if it was frozen. The IC would then tell AHS that they could not find a problem. AHS, would ask the IC "Did you VISUALLY see the AC system frozen when you arrived?" The IC would respond truthfully, and say no. I learned (From ASM) after asking the next IC, prior to them arriving, that AHS TOLD the IC to tell the customer to make sure the A/C was defrosted prior to the IC coming out. There we go: This is part of FDP/AHS's Scam/Playbook. For the past 3 yrs., this cont'd until the IC (ASM) so CONNIVINGLY informed me that AHS/FDP had a new AC HVAC upgrade program and the IC (ASM) could work to get me a new A/C System at a discount'd price and the IC (ASM) could get me 3 quotes to review and if I didn't have the money, I could finance it under FDP. I broke down and purchased the FDP discounted A/C system at a cost of $5,000.00. The IC/ASM install technicians (Thomas and Hunter) did a TERRIBLE job on the install. The OWNER- IC/ASM (Daryl) was no where to be found and didn't even come to check the install. Thomas, the more senior technician connected the outside condenser. Hunter the new employee who was still learning connected the new $5K indoor A/C coil. I heard noise coming from Hunter on the inside install and visually saw Hunter kicking the new unit into the AC unit closet to make it fit. The furnace is on the bottom and the new air conditioner coil was on top and he was kicking the bottom part which was the furnace in to the closet to make everything fit. After the install, they turned the A/C on, everything seemed to be working. They left and a half an hour later I heard a clinking noise, and everything stopped working and started freezing up again. I called the OWNER of IC/ASM (Daryl), he had the 2 technicians come back out again, then Thomas said looks like something is wrong with your furnace now. I advised them that the furnace had been working all week because the weather had started getting cooler. Thomas and Hunter went outside and sat on my front porch and conducted a call on their speakerphone between Thomas and Daryl. Daryl said so can you fix it? Thomas said no it's gonna take a while right now and we have other customers and said I'm gonna have to take the whole thing apart and Daryl told Thomas, She's going be mad and I'm tired of dealing with her for the last three months, just close up the case we already got paid basically she's going to ask to talk to me, tell her I'm in a meeting for the next two hours. I heard the entire conversation on my Ring Doorbell microphone, which I have for evidence, and Thomas came in and told me that Daryl didn't want to deal with me anymore and they left me with no air-conditioning and no furnace. I had to go find another company to fix their problem and the Furnace. Daryl the owner of Aire Serv of mechanicsville dropped the ball !! He and his two unlicensed technicians, left me with both NO A/C and NO FURNACE for a couple of months until I got it repaired by a respectable company. DO NOT Trust the owner (Daryl) of Aire Serv of Mechanicsville with your repair needs or his two unlicensed technicians. Daryl the owner of ASM is dishonest, he will psychologically tell you that his technicians are the greatest things since sliced bread and on earth. Daryl will tell you and make you believe that Thomas is so wonderful and Hunter is the next up and coming perfect technician, and that he himself (Daryl) has so many years of HVAC service. Daryl is a real BS'er. He does everything he needs to do to get you to trust him. I would NEVER trust him or his two wack job technicians in my home again or with any of my repair needs. If you ever need to call in to have your HVAC repaired, or serviced, ask if they are affiliated with AHS, if they are RUN for the hills . If, you're thinking about doing ANY business with Aire Serv of Mechanicsville, DO NOT...you will REGRET it!!

From the owner: Aire Serv of Mechanicsville is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

I have a home warranty with AHS and Efficient Air was assigned to the project. AHS is not always…read moreready to do what you contract says, so it takes time. Mark and his team worked to get exactly what was needed to fix out unit. When technicians come out, they have you between a rock and hard place if you don't have an understanding of how these units work.. Ours is 20 years old, and they could have told us, you need a new unit, and several companies did... Mark and his team, no you don't, you need a few parts to. upgrade what is faltering. I'm grateful beyond words for these men that came here with great integrity to do what was needed.. There are many companies, even family owned ones, that only think of the bottom line.. This team looked at us, knowing full well we were at their mercy, and they did a job that could have only been done by people with integrity... It's easy to complain when we don't get what we want. But most hardly take the time to lift up when a good or great job is done.

EDIT: OWNER STILL HASNT BOTHERED TO REACH OUT OR COMPLETE WORK ORDER LEAVING US HANGING WITH…read moreWARRANTY COMPANY. YET HE HAS TIME TO TRY AND LIE TO COVER HIS REPUTATION. AVOID THIS COMPANY AT ALL COSTS!! Bobby was very unprofessional and rude. We explained our issue to him. He left without even looking at the unit and completed the order without doing anything at all. We have had this company come out 4 times. Each time, they were assigned via American Home Sheild warranty company. To replace a compressor. Again, 2 months after, to fix a weld. And still having issues a year later. Still leaking refrigerant and without air conditioning! The work they "complete" always seems to leave us with a non working unit or another problem. Then having to find other companies to do the work correctly behind them. Whats the point of a warranty company if the companies they send out make problems worse. Leaving us to pay out of pocket to make correct repairs. The office staff has always been kind and professional. Too bad the work they sell is not up to par for what they are being paid to do. If you are assigned this company via your warranty company, beware and avoid at all costs. The technicians do not know what they are doing! Edit post owners response with actual facts: Bobby did not arrive today and do any inspection of my unit. How can it be optimal working order when the technician did not hook anything up to the system or even view said problem. He walked in my front door at 830 and completed the work order with home warranty company at 835. I have video evidence via house cameras that he did no such thing. 2nd: just like last year the company that diagnosed the issue was who we use for yearly monitoring of said unit. Obviously if there is any issues of higher priced repairs we would go through warranty company. Your company infact did not diagnose the compressor issue last year. Our service contract company did and advised us to go through our home warranty company which lead to you. Before you respond and make matters worse for your reputation maybe you sir should make sure your technician is honest and does his job! We expected you guys to do your job and check things properly. Unfortunately, you did not. Beware of this conpany and research I am not the only unsatisfied customer, especially with American Home Sheild work through them!

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

Before you ever use Woodfin get other pricing. While I was away on vacation my Mother-in-law needed…read morea toilet tank valve replaced (a 20 minute job). She was charged $450. This was not emergency nor after hours work! That is excessive!! I cannot recommend them in good faith!

"Troy is wonderful, He services our furnace, the old one and installed the new one in 2020 and as…read morelong as he is in business, will continue to help us with any issues we have. He came late when we had a issue with the furnace not igniting and truly helped us stay warm knowing we have an elderly family member and need to stay warm. Thank God for you Troy and Gibson Hvac LLc you are very much appeciated and care about others we are proof of that. Power/ Baker Family Mechanicsville, Va"

From the owner: Gibson HVAC provides heating and cooling services to the King William, VA and surrounding areas.read more

LA Heating and Air installed a new heat pump for us about eight years ago. I chose them, at the…read moretime, because their price was the best around. Since then, the system has worked almost perfectly. The few times I have had to call them, the courteous, professional technicians came very quickly. Having had a lengthy relationship with this company, and having no complaints at all, I highly recommend them as a reliable, trusted business.

Stay away. They installed a New Rheem unit 4 years ago and have charged me hundreds of dollars for…read morehaving to come out multiple times to my house to repair leaks in the system each time. The system leaked out in February of 2017 and they charged me $325 for a valve. When I arrived at my home on July 2nd a Sunday, I found myself without air. (3rd time for air in 4 years). This time I had to call an emergency service. The system continues to spring leaks. The emergency company wouldn't repair the leaks because they were suspicious of the other soldered joints and the fact that its been done so many times. Citing that they would not be responsible for the other soldering done by L.A. Heating & AIr. The owner Len Alexander told me that its Rheems fault and not his. He said that the soldering he does is top quality even though it has leaked 5 times.You are asking for trouble if you use this business

I highly recommend this company. Joey Smith quickly responded to our call and was at our home that…read moresame day. He was very professional and compassionate to our needs. He was "honest" and Extremely fair in the cost. I felt SAFE We now have a Cool home during this HOT days. Thank You Tech Masters/Joey Smith.

I'm honestly not sure. I've been using them for several years (I think 8?), and they've switched to…read morea yearly monthly plan where you get 2 free inspections, and it looks like this year isn't even a full year. Odd. If I have been paying each month, then they should still honor the two free inspections otherwise for the year, as it's like I'm being charged a much higher fee for the last inspection if I simply add up the monthly payments. They've been timely in the past and I think fair, and it looks like the other person who had come over instead of Joey prior to the last inspection had not replenished the Freon when he was supposed to (in case a top off was needed). That used to be part of the yearly inspection plan I had. As a result, Joey saw that Freon was low and I guess assumed there was a leak) and I had to pay nearly $300 to top off the Freon. Odd. I have a call in to them to discuss this agreement.

If I could give 0 stars I would. This company "replaced" my mom's upstairs HVAC unit in October…read more2019. A couple of things came up on the inspection when we listed it. Since I cannot get this company on the phone and they don't return voicemails , I got another company to come out. The new company I had come out says they system is wired entirely incorrect. Now I'm the one left to foot the bill since my mom's passing. Beyond frustrated with this company . DO NOT USE!!!

I can't give this a company a rating, 1 star is my only option - I would rather give 0 stars. My…read moreHome Warranty company contracted with Tecumseh Heating and Air to do an annual maintenance on my heating system and crickets. They have not called, they NEVER answer their phone number and do not return messages to the phone number I leave them. I have been waiting since the beginning of November. Please if your Home Warranty company wants to send this company, expect a LONG delay!

Very knowledgeable and responsive however they do seem at the top of the price range for the area…read more Also wish they could get to all repairs on a unit the same day vs a separate large charge to come out another day for coil cleaning. Overall good though and I trust the quality of their work.

We recently had PHA install a mini split in our sunroom. Jacob did an excellent job. He was very…read moreprofessional and personable. He was very meticulous and made sure everything was working properly and the area was cleaned up before he left. I definitely recommend PHA for all HVAC and associated work.