I was a walk in, have never been here before. I asked if they could cut my hair even though I…read moredidn't have an appointment. Was told sure, no problem, we'll fit you in. 3 barbers with someone in their chairs and one person there before me waiting. 1 barber finishes and goes into the back while the other takes the person in front of me. The place starts to Fill up and 40 minutes later they didn't want to cut my hair. I'm told there are appointments ahead of me. Total waste of my time. Piss poor communication. What a jerk move! No prices or services posted. I guess they do and charge what they want? So many better ways of handling this. It is what it is. Kristy Cuts.

Probably on my top 2 list of worst hair cuts. I say low fade I get a super high fade. I say don't…read morecut off the top, he cuts off the top. Also my set my line up back on the side so I gotta wife ass forehead. To top that off it took over an hour and my scalp is raw af from him digging his clippers. I've had better hair cuts down the street from the temple for only $5.

My family and I have been coming to Martha's hair salon…read moresince they had their location in the mall which has been almost 20 years. We have always been content with the services they provide!

Terrible experience for my wife hair cut highlights.worst part was with Martha who's the owner.read more

Friendly service and a great cut! Loved this salon!…read more Staff was super friendly and the hairstylist took time to explain options and listen to my concerns and preferences. She did a great job with my naturally curly hair and taught me a couple tricks to better keep it healthy.

This beautifully simple salon is a wonder of obvious technique and subtle cutting. It continually…read moremakes it a hair cut that moves lightly as I move. My husband thoughtfully remarked that Sam's cutting was like an architect building his creation. Sam has experience in London and New York and was called to move to Frederick by our quality of life. He is on Fourth Street on a quiet street. If you're lucky Harris, their dog, will make a sassy appearance. I hope he never moves; I like him so much.

I left this salon being happy beyond words. My hair was Gorgeous! I told Latoya the look I wanted…read moreon the phone a couple of days before my appointment. She was very accommodating in scheduling my appointment since my schedule can be quite hectic. She gave me the exact look I wanted. Check out Best Kept Secrets Salon in Frederick, MD. http://Styleseat.com/latoyadorsey2

I am writing to express my deep disappointment regarding a recent experience I had Best Kept…read moreSecrets Salon on Rosemont Avenue, which fell far below the standard of professionalism and service that their pricing suggests. Prior to my appointment, I communicated my desired hairstyle and even provided a reference photo. Based on this, I was quoted a premium price--an amount I was prepared to pay under the assumption that I would be receiving a service reflective of professional standards and products. However, upon arrival, I was met with several concerning issues. There was only one stylist on duty, and she not even close to finish with her customer. I waited 90 minutes for her to finish. Before my hair was washed, I inquired about the products that would be used, as I am particular about maintaining my hair with professional-grade items. To my surprise, the stylist presented products I had never heard of, and when I voiced my concern, the other stylist (who arrived 45 minutes late for her appointment) openly laughed. My stylist then offered to use Mane and Tail or Head & Shoulders and questioned my objection to them being labeled as professional products. I began to feel apprehensive about the trajectory of the appointment. The situation further deteriorated when the stylist washed my hair using cold water, struggling to get the temperature to a comfortable level. Still, I remained patient. After shampooing, we returned to her station where she prepared to blow-dry my hair. I asked why, as I had clearly requested "flat twists" and shared a photo during the booking process. She responded that she did not know how to do that style. The other stylist, who had booked the appointment, expressed surprise and admitted she assumed her colleague had the necessary skills. What followed was an awkward silence as my wet hair remained untouched. To make matters worse, my stylist then left the salon--without informing me--to purchase food for her child, leaving me alone in the chair. Not knowing when she would return, I began detangling my hair myself. I asked the other stylist for a wet brush; she appeared unfamiliar with the term and later informed me none were available. When I requested sectioning clips, none could be found. I ultimately had to use dusty rubber bands from a shelf to section and detangle my own hair. I informed the remaining stylist that I would be leaving once my original stylist returned. I offered to pay for the shampoo service. She contacted the salon owner, who arrived ten minutes later--still before my stylist returned. I explained the situation, only to be met with a smug "Okay, have a nice day" in response. This experience was not only disappointing, it was deeply unprofessional. Charging high-end salon prices while using subpar products and providing disorganized, dismissive service is unacceptable. I left feeling disrespected, frustrated, and inconvenienced. Clients deserve transparency, respect, and professionalism--especially when paying premium prices. African American women with natural hair often face significant challenges when seeking high-quality hair care services. It is not uncommon to travel long distances and pay premium prices to find stylists who are knowledgeable and respectful of their hair texture. This ongoing struggle highlights a broader need for more inclusive and professional hair care options within Frederick county.

Libi is a hair magician -- plain and simple. From the moment I sat in her chair, there was an…read moreinstant connection. She just knew exactly what my hair needed. She used the Keratin Complex Express blowout on me, and let me tell you... even in the thick Maryland humidity and being outside all day, there was ZERO frizz. That's magic. She gave me the best shampoo of my life, didn't miss a spot (even got that tricky lower back section), and when I left her chair, every single piece of hair was perfectly in place. I live in Baltimore, but honestly, I would drive hours to see her -- she's that amazing and talented. If you're looking for someone who truly gets it and makes your hair dreams come true, Libi's your girl.

I have gone to Avenue West for many years and found them friendly, capable and fine price. My wife…read moregot excellent service also.

really happy with my hair!! ms crista is very professional and all of my requests made its way to…read morereality. it was rlly affordable too! the experience was a 10/10, i totally recommend getting ur hair done here ~

I was in desperate need of a haircut and highlights but had been working crazy hours. I called on…read morea Saturday afternoon and Crista was able to get me in and I couldn't have been more pleased. Everything came out great and I've received so many compliments. Crista will be my go to person from now on!! So glad I found this salon.

I was impressed from a friend of mine with her innovative hairstyle, color and the wonderful sheen…read morein her hair. My friend told me of the product and where she purchased this item. Curiously, I ventured over to Soft Images, where I talked with Danny. He was very helpful and offered great advice. I could tell that he was a great hairdresser, because he took the time out of his busy day, and in between hair treatment of customers to discuss what products would be best for my hair. The receptionists' are great too!! They try their best to fit you into a schedule that suits the customers' needs. I have since become a regular customer with a great new style and color that brings out the best in me!

Lauren worked absolute magic on my hair. I've never been happier with the outcome of a trip to the…read moresalon in my life. Highly recommend her to anyone but especially blondes. Thank you so much again!!

Friendly on the phone and follow up to remind me of my appointments is helpful. Abi is my stylist…read moreand does a great job with color highlights and lowlights and cut.

Came in today with my 2 sons and Nichole took amazing care of us. We also dealt with Chelsea who…read morewas very professional. Megan was very nice by offering us a cold beverage while we waited. This is the best place to get a haircut.