Disturbingly bad. The physician at Hoag who ended up doing my c-section suggested that Dr Kroll should have prevented the situation. Especially since I had an incredibly normal pregnancy. Dr Pinkus was equally awful. Basically they just want to talk about your baby shower and famous friends. Your pregnancy is a side show. Keep your distance. Plus, the wait is ALWAYS forever. I appreciated the times when they called and said that the doctor was running so far behind that it's probably better to schedule for a different day. That was the best case scenario. I knew I should have changed OBs but I had such a simple pregnancy that I thought I wouldn't need much. read more

If I were to rate my experience only on Dr. Kroll, it would be a 5 star review. She did C-Section surgeries for both of my children and I believe she truly cares about her patients and would make as much time as possible given how busy she was as an OB. The three star rating is due to my last visit with Aileen and initial enrollment in the GetSlimly program, which I felt was non-transparent and does not offer straightforward information to patients seeking weight loss with a GLP-1. There was not disinformation per se, but omission that I had a problem with. I made the initial consultation appointment for $500 thinking I would be walking away with a detailed meal and exercise plan and a prescription for Zepbound along with my commitment (including $500 monthly visits) to the GetSlimly program. I was instead told I would get my meds through the office ($600 for 4 shots at the starting dose) with no mention of Eli Lilly Direct pay, at which time was $349 for 4 vials. The shots were already drawn into syringes with a sticker for lot info (instead of the auto-inject pens that warrant the $600 price tag). After talking to a friend who works for Lilly, she mentioned that Lilly does not issue multi-dose vials and urged me to contact their complaints department, where I found out that the lot # of the syringes I was given was actually from a 15mg pen, which the office staff confirmed when I called to ask about how they dosed the syringes I was given. I was told that I would need to get up to the highest dose, when there is more current information suggesting to stay at a lower dose as long as appetite suppression is working. I was also given a general calorie amount to adhere to, told to walk 10k steps a day and lift weights (not exactly an exercise plan), and we did the InBody assessment to determine muscle and fat composition, which would generally be the bulk of content covered during the monthly $500 visits (I have inBody scans for free at my gym). I ended up cancelling the program (in CA you have 3 days to void a gym/weight loss contract). I am writing this review mainly to caution others about signing up for the GetSlimly program without doing your research on Lilly's self-pay program and obtaining a prescription through your other/primary healthcare provider, as this program seems to not be straightforward with information. I was able to seek care under another doctor, started on 2.5mg in July and have safely lost almost 40 lbs in 6 months only for the cost of normal doctor visits and Lilly self-pay vials (now $299/month). If you see value in this program, then great! I just felt misled and a bit swindled. read more

I recently stumbled into GiGi Kroll and Aileen Slivkoff, NP as a Newport Beach resident. I saw Aileen for an Annual covered by my PPO insurance. The experience was high touch, quality, 100/10. Aileen and the entire staff were professional, proactive, efficient. (Words that are hard to use these days.) I loved that I got in office phlebotomy done for labs with a phone call with results the next day. Completely ditching my OB and going to see Aileen yearly. I would 100% pay out of pocket concierge prices to see Dr. Kroll or Aileen if that had to happen. They are also remodeling which I can't believe because the place is already stunning. Can't rave enough. read more

Aileen is amazing! She takes amazing care of all patients and educates patients. My cramps have felt better since I have seen here.!

Dr. Kroll is everything you could hope for in an OBGYN. She is patient, kind, and truly takes the time to listen to your concerns without ever making you feel rushed. She delivered me when I was a baby and I am her patient today. Her manner is warm and reassuring. Her office does that feel like a doctors office but instead a relaxing and calming environment. Whether it's a routine checkup or a more complex issue, she handles it all with compassion and professionalism. Highly recommend! read more

My experience with Dr Kroll has been amazing over the years from delivering my son to helping me through the menopause transition. I feel very understood by Dr Kroll and am feeling so much better since she has helped me with the my hormones. Her office and staff are equally as amazing. Highly recommend Dr Kroll if you are not feeling quite like yourself and think it could be related to hormones. read more

They are nice but I always have to wait a long time. It is supposed to be concierge and I pay soooo much money for this service. I did this because of family history. Unfortunately the doctor and staff do not value others time. The staff is always laughing and having a party in the back while we are waiting. They have not had correct information/ records on me everytime. This last time I went in for a procedure that wasn't needed because they had the wrong info. I always have to correct her and her staff. It feels a little fake in there. I am super bummed. I was very hopeful. It seems like it's about money not healthcare. read more

To be clear this review is for the terrible front office and their attitude and not for Dr. Kroll. Claudia and Janey with the billing department have made it extremely difficult to process correct claims and submit correct codes. They are very rude on the phone. read more

I went to Dr. Gigi Kroll for an IUD insertion. I was super nervous because my last experience was awful and painful. I asked to have some level of sedation and she completely understood and we developed a plan together to make this experience better. Unfortunately, the insurance companies does not believe IUD insertion requires a level of sedation but Dr. Kroll does. She prescribed xanax, oxycodone, and cytotec. She also gave me a paracervical block. My last paracervical block was so painful but Dr. Kroll has this amazing technic where I didn't even feel the needle! This time around was such a better experience. I am so happy that Dr. Kroll understood how painful an IUD insertion can be and developed an amazing plan with me. The office staff was amazing! Claudia made it so easy to schedule an appt and Debbie, Dr. Kroll's assistant was so kind and made me feel at ease whilst assisting Dr. Kroll through the procedure. 100% will go to Dr. Kroll again when I remove the IUD and if I need to get it re-inserted again. read more

A Disheartening Experience with Dr. Pinkus (Gigi Kroll Partner) : A Cautionary Tale for Other Women I feel compelled to share my experience with Dr. Pinkus in the hopes that it helps other women make more informed decisions about their obstetrical care. My journey with Dr. Pinkus has left me with feelings of sorrow, frustration, and, ultimately, betrayal. After I lost my baby, I was under the impression that the loss occurred at 11 weeks. However, after switching to a new obstetrician (5 months after), I was repeatedly asked by my new doctor if I was sure I lost the baby at 11 weeks. He explained that the pathology report from my D&C showed that the fetus didn't have recognizable organs, which should have been present at 11 weeks. He suggested I request the report from my last ultrasound to clarify things. It was then that I discovered the shocking truth: My baby had actually passed away at 9 weeks, not 11 weeks, as I had been told by Dr. Pinkus and by her nurse practitioner Rachel Ballantyne. While I understand that learning of a miscarriage is an emotional and fragile moment, I feel deeply hurt by the lack of transparency and communication from Dr. Pinkus and her team. At no point was I informed that the miscarriage may have occurred earlier than I thought. Dr. Pinkus and her nurse practitioner never mentioned the discrepancy in gestational age, even during multiple appointments where they could have addressed this crucial detail. This information is vital when planning for future pregnancies, as my body didn't "recognize" the loss and I was left without the full understanding of what had happened. On the day of the D&C, Dr. Pinkus arrived 45 minutes late for the procedure. Anyone who has been through a miscarriage knows how terrifying and stressful it is to be in that situation, and the delay only added to my anxiety. Even then, no one mentioned the critical detail about the gestational age, despite it being central to the procedure and my overall care. They insisted to do an D&C because at 11 weeks the fetus is big and can be very painful if I want to do it naturally or with the pill. Following the D&C, I needed a 3-page form filled out by Dr. Pinkus for my employer so I could go back to work. The office informed me that it could take up to 10 days to process the form, but if I paid $25, I could have it the next day. After everything I had been through, this felt like another unnecessary and frustrating hurdle in an already painful experience. Why do I need to pay? If your doctor gives you time off, they need to say that you are okay with returning to work and filling the necessary papers without any extra cost. Is not your right? Another major issue I encountered was the care itself. I was under the care of a nurse practitioner, Rachel Ballantyne, she was the one who saw me every time I went there. Dr. Pinkus was listed as my OBS in my medical records and insurance, but she was part of a concierge program that costs an additional $5,000--a program I was not enrolled in. This felt misleading, especially when I had frequent concerns during my pregnancy. I had increased bleeding and a growing belly, yet despite these issues, Dr. Pinkus never appeared. It wasn't until the D&C was suggested that she became involved. So think about it, if you are willing to pay $5000 extra from your insurance cost, to see an OBS or you want to be seen by a nurse practitioner. OBS studied and have they degree, and it´s a different one from the nurse practitioner. While I understand that miscarriage is a tragic and natural part of life, and I accept that nothing could have changed the outcome, my frustration stems from the lack of care, transparency, and compassion during one of the most vulnerable moments of my life. I feel betrayed by the very professionals I trusted to guide me through this painful experience. This review is intended as a cautionary tale for other women considering Dr. Pinkus for their care. If you decide to see her, be prepared for a system that feels impersonal, transactional, and rife with extra costs. I strongly encourage all women to advocate for themselves, ask questions, request their medical records, and seek second opinions if anything feels off. To Dr. Pinkus, I hope you will take the time to reflect on how your actions--or lack of actions--have impacted me, and perhaps others as well. No one should have to endure such a lack of empathy and professionalism during a time of profound loss. I'm still waiting for your response to my last email. read more

Dr. Kroll was the on-call OB on the day I went into labor and very happy she was the doctor to deliver my first baby. Thank you for making it such a comfortable experience. read more

Untrustworthy to say the least. I myself as a male have no meed for this type of practice. My wife however does and went tot his office because we had our first delivered by an associate of this practice years ago. First contact, appointment made, Insurance verified. Go in for appointment, " we have to move your appointment because your insurance did not verified." Normally don't care, wife was experiencing some abdominal discomfort, they did not care, I even offered to go as a cash patient for an office visit and deal with insurance myself, was basically laughed at. Two weeks later wife finally goes in, had an office visit, get a bill for 500 some odd dollars. Contacted insurance and they confirmed Highway robbery, but the billing was accurate. I called them to ask for explanation, crickets, I asked for some help due to the surprising cost of the bill, The best they could do is to break the payment up, with attitude of course. I guess Newport Beach at its best. Either way we are making payments based on the arrangement, and today a nice letter from collections. I am paying them in full, through collections, at least they will have to pay a percentage to collections. Keep in mind two of myKids were delivered from this group. Doctors seem knowledgeable, staff unbelievably rude, unorganized, and disrespectful. Dr Kroll, feel free to contact me if you would like more information. read more

I was so sick and tired of the horrible attitude of whomever was at the front desk/answered the phone, I was ready to quit Dr. Kroll (whom I love by the way) and start seeing a new OBGYN. I had absolutely the worst experience with the people at the front desk being super rude, not responsive, and just generally unpleasant. Recently, I had a prescription issue and talk to the person at the front desk. My bad that I did not get her name. But she sounded like she might have been new or possibly someone I never spoke to int the last 11 years. She was not only patient, understanding, but also took care of the situation in a quick painless manner. This is the kind of customer service that makes me want to return as a patient over and over again. I love my practitioner and I love the nurses and medical assistance around her but I absolutely despise to having to deal with her front desk people. It cost me so much stress with their office running behind all the time that I'm there and having to deal with the front office attitudes. I don't mind waiting sometimes up to an hour to see my practitioner, but I can't handle dealing with people who have bad attitudes. I hope whom ever helped me and resolved my issue today continues to work for Dr. Kroll. read more

I've been going to Dr. Kroll for about 8 years now and she is AMAZING! She has all of the qualities you want in a physician, kind, supportive, experienced and incredibly knowledgeable. I always leave the office visit feeling good and well taken care of. Her staff is wonderful and the office is always in impeccable condition. I highly recommend her and her whole team! read more

Gigi Kroll, MD, FACOG - Obstetricians & Gynecologists Near Me - Newport Beach, California

When choosing a doctor for your medical care, you want to make sure you feel heard and supported.  I cannot recommend a better doctor for pregnancy and gynecology than Dr. Kroll. She is the absolute best Doctor out there! I have been going to Newport Center Women's Health for many years.  As a former employee, I know the behind-the-scenes work that every employee puts in to ensure each appointment and experience goes as smoothly as possible. When I moved an hour plus away, I was very disappointed that I may have to find another doctor. However, when I found out I was expecting early last year, I knew that I had to have Dr. Kroll as my doctor.  It was never a question not to travel as far as I needed to see her.  Dr. Kroll has the best bedside manner, is up to date on her medical knowledge, and is truly invested in her patients. She always keeps you 100% informed and educated to help in navigating your medical care.   I found out early in my pregnancy that I would be high risk and need to deliver no later than 37 weeks. What could have been an extremely stressful time for me, Dr. Kroll and her staff always made sure I was up to speed on all available information and constantly checked in on me and my baby. I would also like to give a shout out to Dr. Pinkus, who aided in taking care of me. She is absolutely terrific, knowledgeable, and ever so sweet.  My overall experience was fantastic. I felt educated, reassured, and cared for. I knew Dr Kroll would do what was in the best interest of my baby and me. I cannot recommend a better doctor or doctor's office. She is worth everything! Thank you again for bringing my baby into this world, safe and sound. We are happy and healthy, and I owe it all to you! read more

They sent an email saying this their policy: "Patients and partners who are fully vaccinated for Covid-19 (2 weeks following their second Moderna or Pfizer shot or 2 weeks after a single Johnson & Johnson shot) DO NOT need to wear a mask when visiting our office. All staff that have been fully vaccinated DO NOT need to wear a mask when working in the office. All patients or visitors that are NOT fully vaccinated should continue to wear a mask throughout their entire office visit for their safety and the safety of other non-vaccinated individuals." They said this is based on CDC recommendations. Now, I am not a doctor, but the new CDC recommendations clearly state that they are not applicable to healthcare facilities. Makes me question their judgment. read more

Dr. Sharpe, you are exceptionally Awesome and I can confidently say that you are the best OB-GYN I've ever had. During the course of my second pregnancy, she was there for me and I had no complications. After coming there for nine months of pregnancy and for post-partum visits, you will feel more like a member of the family than a patient after having gone there for the entire time. Since 2018, when I gave birth to my first child, I have been attending Newport Center Women's Health, and I am greatful that Dr. Sharpe is a provider at this clinic. She is really thorough in her evaluations and she takes the time to explain things to you and address any issues you may have. She is a true example of kindness, gentlemess and compassion. A well-respected medical professional who uses her expertise and extensive knowledge to provide you with medical advice, recommendations and treatment options. Very uplifting and encouraging and combined with your endearing personality and kind nature, its easy to see why you're the greatest at what you do. Dr. Sharpe, I cannot thank you enough for everything. To rest of the staff, notably Aileen, the nurse practitioner and all of the medical assistants, but especially Krystal, you guys are fantastic asset to the team and I hope that you will continue to serve women with same compassionare care and kindness that you have always shown. read more

Hello, I would like to share our experience and review of Dr. Kroll / staff - concierge service. For those expecting, I can't think of a more important time to consider the investment of peace of mind outstanding service. First I would like to simply describe our experience and a review of the staff. Dr. Kroll is an incredible person and and outstanding physician. She is well versed in her profession, provides detailed answers, and does not rush you ! She is simply AMAZING. She is a wealth of knowledge and helped us "soon to be parents" with everything we needed to prepare. I can't express how outstanding of a doctor she is. The true definition of professional. The supportive staff is absolutely friendly, professional, and so kind. They call you by your name, always smile, and provide excellent supportive service. The concierge service.... I was a little hesitant at first , but the amenities seemed tempting. After speaking to Claudia and Dr Kroll we decided to get the concierge service. No one influenced us or pressured us in getting it and we never felt as if we were going to get different treatment if we didn't get it. Nonetheless we did and I couldn't be more thankful that we did. As a soon to be parent we had A LOT of questions. Utilizing the 24/7 call / text alone is worth it. Rescheduling , not waiting, getting that uninterrupted extra time with Dr. Kroll ... I can't describe the reassuring feeling but it's exactly what we needed. This is an amazing service and was with everyone penny. Claudia is absolutely fantastic and the dynamic is just great between the doctors and the staff. Just overall really thankful for everyone that helped us and thankful we got the concierge service. I recommend you invest in yourselves and pay the extra money because trust me it's TOTALLY worth it ! Thank you , Nawar & Alicia read more

This is NOT a bad review for GIGI KROLL - this rating strictly about her incompetent and rude staff. Every time I come to the office, schedule an appointment or anything to do with just the staff it's the most long process or a process that isn't handled professionally. A handful of interactions with staff that were so egregious it would be too much to do to put into a review. But I do want to say that Gigi Kroll, is an outstanding doctor. She handled the birth of my son, amazingly, and I would outright recommend her and her services to anyone who wants to have a pregnancy and birth, that fits their lifestyle. She provided 88 environment for me to share openly the struggles of my pregnancy while giving me to warp and resources during the process. During my labor, she really walked me through the entire process. Can't thank her enough, but can definitely do without her staff at the office. read more

Dr. Kroll is the most amazing doctor. I had such a hard pregnancy and she went above and beyond to help support and care for me and baby. I highly recommend her!! She also was so incredibly comforting before my c section. Yes as pointed out in other reviews the wait can be very long but in my opinion it is worth it. Her nurse Aileen is also an angel!!! Here she is holding my baby that she delivered. I absolutely love her. read more

Gigi Kroll, MD, FACOG - Obstetricians & Gynecologists Near Me - Newport Beach, California

Provided false information about the treatments for endometriosis and how it's diagnosed. The nurse insisted on a treatment that was causing horrible side effects saying it doesn't cause any side effects. Found another doctor and have been treated. read more

Dr. Gigi Kroll has been my gynecologist for over 20 years. When I discovered a lump in my breast, she sent me immediately to get a mammogram and ultrasound, set me up with the best surgeon and oncologist, and has been my guardian angel ever since. Now, as a 3x cancer survivor, I'm navigating my way through the post-menopausal misery of cancer survivors who can't take estrogen to alleviate their symptoms, which, frankly, can truly affect one's quality of life -- including relationships. Dr. Kroll recommended the Mona Lisa procedure and gave me literature to read. She answered all of my questions patiently and openly. There were three sessions, and Dr. Kroll even performed the procedure in the last session herself. I felt valued and supported. Most importantly, I felt relief from several of my symptoms even after the first session. Today, a month after my last session, I feel able to participate in all aspects of my life more fully than I have in years. Gigi Kroll is an amazing doctor who will be right there with you for happy times and scary ones. She has a wonderful PA and caring nurses, as well. I also highly recommend the Mona Lisa procedure for any women experiencing menopausal and post-menopausal symptoms -- but especially for women who have had breast cancer or can't/don't want to take estrogen treatments. read more

Dr Gigi Kroll delivered our baby boy in December 2020. She was not our original gynecologist but the attending gynecologist on staff when we had our emergency C section delivery at Hoag Hospital in Newport. From the first time we met her that night I could tell that we were in great hands. She was very caring and kind to us during a very stressful time. She explained the whole process to us and answered all of my wife's questions. She kept us calm and we were so fortunate to have her deliver our baby. The surgery went very well and she did a fantastic job. Thank you Dr Kroll for everything you did for us that night and we will will never forget you. I highly recommend her services to anyone looking for a kind, caring, considerate and compassionate gynecologist to deliver their baby! read more

Dr Kroll and her staff (especially Claudia who has led the whole staff for over ten years!) truly got me through my first pregnancy physically and emotionally. I've never felt more cared for. They are thorough, available, and they take their time with you and actually care about how you are feeling and any concerns you may have. They got my setup with pelvic floor PT preventatively before having my baby, fit me in the day-of for UTI symptoms multiple times, and even found me a doula when I was dealing with baby blues. I can't express how essential the concierge service is for pregnancy, and how incredible this practice is. Dr Kroll even delivered my baby on a night she wasn't on-call. They find a way for you to enjoy your pregnancy, maintain your health and your sanity! This will be my doctor for life! read more

I have been to many different doctor's offices and have seen numerous issues arise from billing, unsympathetic nurses and doctors, & incompetent staff. I am always worried when I try a new doctor's office, being scared of the unknown. I have to admit this is the best doctor's office that I have been to. The billing has been correct so far for all my doctor visits. The staff is all really nice and on top of things. Doctor Kroll is super sweet. She is genuinely nice and friendly. Very sympathetic and informational. She does not rush you and puts you to ease. I would definitely recommend this doctor's office if you are pregnant and looking for a doctor. HAPPY PREGGERING!! read more

Such an incredible experience working with Dr Kroll for both of my pregnancies. Gigi was my OB prior to her moving into her concierge program and her office/staff were fantastic. With my second pregnancy, I decided to find a new OB because she had switched her practice model, but after being misdiagnosed by another OB who was understaffed/disorganized, I quickly found my way back to Dr. Kroll. She is incredibly knowledgeable and makes you feel at ease through everything. I cannot say enough good things about the concierge program and how valuable it is to have that type of access to your doctor. No long office wait times, same day appointment scheduling, texting access 24/7 with dedicated staff and Gigi. I never felt that I couldn't get the answers or support I needed in a timely manner, and would highly recommend her to anyone. read more

This review is definitely for the front office staff that handles the phones. I have never experienced such rudeness from an office. The girls here really need to evaluate who there working for. Dr Kroll is a wonderful doctor. I have been seeing her for several years , but it's the front office that obviously has no respect for her. They definitely need to be replaced. read more

I have been with Dr. Gigi Kroll for well over 20 years and I ADORE her. She's at the top of her game in her field of expertise. She has the best demeanor - making everyone feel so comfortable and in good hands! Her staff has always been very pleasant and helpful too! I couldn't give a higher review, looking forward to seeing her again! read more

Truly the best OBGYN you could ask for. Caring, intelligent, a mom herself, up to date on the latest research, and always makes herself available to answer any questions you have or explain things to you. Delivered my second child and guided us through the entire journey with both of our children. And the practice itself is great. All of the staff are wonderful and so sweet. Office itself very clean, welcoming, and you don't have to wait long for visits. read more

Dr. Kroll & Claudia were a godsend for my pregnancy. After having an awful experience at a large Newport Beach based OB practice, Dr. Kroll was exactly what I needed. Long story short, my pregnancy was complicated (Hyperemesis Gravidarium / Major GI issues / Very rare PRUV)... needless to say, at the large NB based OB practice I was made to feel as if I was always in the wrong and burdening my OB / her staff. Besides this I experienced: -20-30 minute average wait times for reaching the office -When in the office, front office staff is generally dismissive -Appointments were always 15-20 minutes behind -Husband was not allowed to join appointments -OB never followed up with outside specialists she referred me to At month 7 I was admitted to the ER 2x in one day and never heard from my OB... that was when I decided to look elsewhere. My sister-in-law found Gigi Kroll's Concierge practice, my husband and I jumped on a phone call with Claudia, who manages Dr. Krolls office and felt warmth and concern that I'd never received from the other practice. We decided to engage with Dr. Kroll and we were on the calendar to meet her within 24 hours. Dr. Kroll and her team are 10/10. In our first meeting she spent 1.5 hours digging into my case and answering the questions my husband and I could never have answered before. She helped me so much and was available 24/7 to help us with our pregnancy. Dr. Kroll has so much authentic compassion and always made me feel heard. She never belittled me and always took the time to hear my needs. She gave me confidence and comfort during one of the most difficult experiences of my life. When it came time for delivery, Dr. Kroll was absolutely incredible. She is so skilled & knowledgeable, with a calmness that brought me a lot of ease. Dr. Kroll is full of joy and its evident that she loves what she does. I cannot recommend her more highly. read more

I had Dr Kroll for my third baby in July. I met her twice in the 39 weeks I was pregnant. Visits were short and unfriendly. I would often wait long amounts of time in the waiting room. One time I waited THREE HOURS only to have to come back another day. The office girls were really friendly that is why I gave the 1 star. Then when it was go time and I had the baby she wasn't there I had one of the other Drs on her call list. This Dr hardly spoke English didn't tell me anything going on and wasn't friendly at all. During my hospital visit she came in once and was there for maybe 3 minutes. Then when it came to billing I had a question I tried calling every single day for 3 weeks. I left voice messages and got no response. I finally got through after calling the office girls and not being happy they put me in contact with someone who was supposed to help-- she was so rude and short with me. I would truly never go to this office again. Over all as a mom who has been through this twice before this was by far the worst OBGYN I've had (the only reason I changed DRs was because of distance). The DR for my first 2 was way better and I will be finding another DR for all my future visits. read more

Dr. Kroll is truly one of a kind doctor. She greets you with a warm smile and makes you feel comfortable immediately. Dr. Kroll has is loved by so many, but when you are with her, she makes you feel like you matter most, and you are her top priority. She is genuine and so comforting every step of the way. During labor, she makes you feel powerful and strong. I will never forget the way she looked me in the eyes and cheered me on. Her expertise, advocacy and demeanor shine so bright. Dr. Kroll offers the perfect balance of medical knowledge and patient care. Of course you want a doctor who is knowledgeable in their field which she is, but its also amazing to have someone that truly cares about her patients. She offers the perfect combination of the two and all of us who are patients of Dr. Kroll are truly lucky. Dr. Kroll is truly remarkable and I only wish I found her sooner. read more

I'll start by saying, I love Gigi Kroll. She's everything you'd want in an OB. The staff is nice enough. My problem is at my appointments. I've been going to her office for 5 years now (2 pregnancies). Only a handful of times have I been taken back to be seen on time and the times I have to wait are usually 30-60mins past my scheduled appointment time. I understand that OBs probably have the most on calls/emergencies out of any doctors and surgeons so I understand there are occasional appointments where she will be running late or have to cancel. But like I said, I can probably count on my hands the number of times I have been taken back and seen within 15 mins (I'd say that's a reasonable grace time to be waiting for a doctor) of my scheduled appointment. We are not only told to be on time but charged if we are late to appointments. Yet they constantly make me wait for their team without any negative repercussions on them. I pay for a sitter or have someone watch my children each time I have an appointment out of respect for the office (and for a while, the office required no children visit due to the pandemic) so I not only inconvenienced my sitter or helper, but I sometimes financial pay for having to wait. Today, I waited 40 mins to get a room, after getting a room and having the MA take my vitals, I waited another 23 mins (and still hadn't been seen by the physician) before I finally left because my friend who was watching my son wasn't able to watch him any longer. The office never made the effort to inform me they were running behind or apologize for the wait. I had to be the one to go up and ask them how much longer I'd be waiting. When they still couldn't give me a good answer, I decided to leave without being seen. I have been in the medical field my whole life and have worked in numerous medical offices, the wait time I seem to always have at this office is not right. I don't know why it's so long but I wonder if they are over booking and not giving each patient enough time with their provider. It's such a disrespect to their patients' time. Such a disappointment. And after 5 years or trying to give them a benefit of the doubt, I will sadly be switching to a different office who respects my time a little more than they do. read more

I can't say enough good things about Dr. Kroll. She is so warm and friendly and immediately puts you at ease. I always felt like I was in capable and knowledgeable hands as she managed my care through my second pregnancy. You can tell she is genuinely passionate about her work and cares about her patients. We had an unexpected complication arise during delivery and I will forever be grateful to her for seeing my son and I through it safely. She truly is the best. Her staff is also great and very easy to work with for scheduling/billing/etc. I highly recommend Dr. Kroll and her practice. read more

Dr. Kroll delivered both of my babies and took care of me through both pregnancies. She took the time to sit and be with me through each appointment & answered any questions in length. Her staff is accommodating and so kind. I can't recommend Dr. Kroll and her staff more. My first was born in the height of the pandemic (April 2020). She guided my husband and I during the difficult and scary time. She made us feel calm and helped us focus on the things we could control during that time. Our second was born just two years later and we were members of her concierge service. The extra time she was able to spend with me during each appointment was extra special. We got to know each other on a more personal level. The option to text/call her after hours was a huge relief especially when I experienced food poisoning and she was able to prescribe anti nausea medicine at 4 in the morning. She would check in occasionally via text which also made the vip experience feel more personal. It was also so great to text Claudia to change/make appointments instead of calling the normal office line. The fast response & flexibility to change appointments was helpful (especially with a toddler at home). I feel fortunate to have had Dr. Kroll deliver both of my babies. She is the best! read more

Dr. Kroll is truly one of the best in the business!!! She has a way of making you feel at ease throughout the whole journey with her knowledge and experience. I always feel listened to and never feel rushed when I have an appointment with her. She is very professional, attentive, and genuinely cares. With that being said, many reviews below bring up many good points regarding the "office operation". I, too, experienced times where I didn't see Dr. Kroll at my appt due to unforeseen circumstances or waiting and hold times were long. But if I was going into labor, I damn well would want Dr. Kroll to be available for me too when the important time comes. It's part of the deal when you choose such a highly respected and dedicated physician. She is invested in the journey but most importantly, when it matters the most.. the delivery. Despite these unforeseen circumstances and office 'quirks', Dr. Kroll's team does a phenomenal job managing it the best they can. They make sure that if Dr. Kroll is unavailable, another NP and office staff will be able to assist. I've always gotten a response back if I've had a question or awaiting lab results. Her team makes sure everything continues to be going well. I can't thank Dr. Kroll and the team enough for such an enriching experience throughout my pregnancy. My husband and I look forward to having her be a part of our journey with our second child in the future. read more

Dr. Kroll and her practice are incredible! Dr. Kroll, Claudia And the entire office were so amazing, they made my pregnancy experience so personal and so special. The front desk always picked up the phone and were very helpful. They all made my high-risk pregnancy as stress-free as possible and I can't recommend them enough! read more

The waiting area has been expanded and looks great now! Feel more comfortable and relaxed.

My appointment has been reschedule 5 times since Thursday. I can't even get in for my annual check up with a PA. I was on the phone trying to explain to the staff how important it is for me to get in for an appointment and she was rude and condescending to me. I am sure the docs are great but they need to get a better scheduling system down and have better front office staff. Their treatment to me was downright ridiculous read more

Gigi Kroll and staff are simply the best you will find. I just finished my last OB appointment this week and I am sad I am not going to see everyone on a regular basis. If you are considering an OB don't look any further. First, I want to commend the front desk staff for the efficiency when booking appointments, quickness in response times, and kindness when you call with a question or problem. Next the nurses, who get you prepped for appointments are beyond kind and make you feel special and welcome every visit. I want to highlight one nurse in particular, Aileen. Her individual care for her patients makes you feel special, loved, and cared for. She takes her time every appointment to answer your questions and make you feel heard when you are having a tough time. Last, Dr. Kroll is the doctor you want in your delivery room. There are 2 reasons why, 1. She simply has the knowledge, experience, and education to make the best decision for you and the baby, and 2. She will make you feel cared for in your most vulnerable and emotional state. I had a pretty smooth pregnancy until the 3rd trimester when I ran into some obstacles. With her care, I delivered a healthy baby despite my road blocks. Thank you to everyone on staff, I am forever grateful! read more