Staid at Gila River Resorts while in town for a conference being held at their resort. We had a…read moreroom on the top floor. The rooms were nice and clean and well maintained. The bathroom lights above the shower did not work, they would flicker then go off. The tissue box was empty at check in besides the tissue rose made on top. There were issues with the "mini bar" sensor at check in and someone had to come check on it later in the week. We didn't get service on some days of stay even with the "Service Please" Sign on the room door. The pool is open until 10pm, however the pool bar closes at 6pm and they had people exit their cabana rentals at 7pm. The drinks at the bar were severely over priced and mediocre at best. We paid $43 for 2 margaritas at the pool bar that tasted like blended water with a splash of margarita mix. The umbrellas at the pool had to be closed most of the time due to the winds, which also blew all types of debris and trash into the pools causing a bad look. One of our party was double charged at the pool bar, and they expressed that they could not reverse the charge and if they did it would take 7-10 days to return to the card, but refused to give us the extra drink because they couldn't serve more than 2 drinks within 30 minutes to the same person...even though there was 6 of us in the party and she was charged for 3 drinks, twice. Which could have been one per person in our party. The mobile bars within our evening reception drinks were higher priced in there than on the casino floor, so we all left our reception, to get drinks and come back. Drinks were on average $4-8 more than at the bar at the casino. One of the girls in our group personal cards was charged not only for the deposit amount for the stay but then the remainder of the balance for the first night and then again for the rest of her stay, causing her bank account to be nearly cleared out. In which the front desk staff told her there was nothing they could do, and that it would go back to her card Friday at the earliest (this was Tuesday). As we were there on business the rooms were prepaid with CC authorizations on file for the cost of the room rate + resort fees, so she was left with no money to pay for food or anything else for the rest of the week, and they could not provide any help and did not have any managers on property. We were able to track down a manager in a different department who was at least able to get her a food comp to pay for her meal thankfully. We were really excited to stay at Gila River, we had heard many great things about this property and were were unimpressed with the level of guest service.

Zero stars for Gila River Resorts & Casinos - Wild Horse Pass…read more They used to have some of the best truck parking around, and now it's gone. Another place pushing drivers out with no thought to where trucks are supposed to go. Truckers brought business--food, gaming, everything. Now that's gone too. Bad decision all around.

I love coming here. I play the craps table and it's always room and the servers are always kind and…read moreattentive. I love the fat burger! Has vegan options & milkshakes.

Gila River Resorts & Casino/Santan Mountain is easily one of the nicest casinos in the area. It's…read moreone of the newest of the Gila River Casinos; completely new. it's super clean, big, and bright inside. Plus, it's totally non-smoking, which makes the whole vibe a lot more comfortable. They have a huge selection of slots and a great sportsbook area to hang out in. The bars and food options are good too. (Food Court is smaller though and doesn't have the same restaurants as the Gila/Running Horse).

We stay here on my husband's work trips. The hotel is beautiful and the lobby has the most…read morewonderful aroma! The atmosphere is luxurious and incorporates Native American art and cuisine. At some point, I'd like to give horseback riding a try. I love reading at the pool. The food and environment are lovely, and I appreciate that there isn't a casino.

Part of Marriott, Sheraton Grand at Wild Horse Pass is a popular spot for vacation/get-aways,…read moreconferences/meetings, and as a wedding venue. We stopped by here after having a spa day near by, and we enjoyed the main lobby upstairs - They have some stores located on the lower floor, and their entryway is nice. They have a couple of restaurants and a bar area for both staying and non-guests. If you're lucky, you may catch a live music performance! +large resort +live music

I would never recommend this hotel…read more I originally booked a 3-night stay but ended up arriving a day early. I called the day of my flight to add another night and was told it was no problem but it would be treated as two reservations and I would need to check out Sunday and check back in. I checked in around midnight Saturday and paid a $100 deposit. On Sunday I left my room with the privacy sign on the door. Around 3pm the front desk called telling me I needed to return immediately to check out and check back in for the second reservation. I returned within about 10 minutes and was required to pay another $100 deposit. When I returned to my room, the privacy sign was no longer on the door and had been placed inside the room, meaning someone had entered despite the sign being displayed. Monday my room was not cleaned. Tuesday my room was still not cleaned and I had no fresh towels. I called the front desk and spoke with Veronica, who argued with me about my reservations and told me rooms are only cleaned on the third day. At that point it was already the third day and my room still had not been serviced. She eventually brought towels and said staff had "dropped the ball." Tuesday night I asked Lena at the front desk if I could extend checkout until 2pm because my flight was later. She initially said no, then said it would require a fee but couldn't locate the policy anywhere. After calling Veronica she told me the fee would be $55. I declined and asked how late I could stay without a fee and she said 11:30am. When I returned to my room my key suddenly stopped working. After I went back downstairs and expressed how frustrating the situation was, Lena later called and said the 2pm checkout would be approved and the fee waived. At 11:30pm that same night Veronica called me from home explaining she had gone home sick, it was her second day as manager, and the team "needed work." The conversation went on far longer than it should have and felt extremely unprofessional. The next morning I left briefly with the privacy sign on my door and returned an hour later to find the sign once again placed back inside my room, meaning someone had entered my room again despite the sign being on the door. At checkout Jacob at the front desk was very kind and helpful. However when management became involved they mostly made excuses for the situation. They eventually offered compensation, but instead of refunding the night I personally paid for ($269), they refunded one of the nights that had been booked using my mother's reward points. In other words, the credit didn't even go back to the person who actually paid cash for the stay. Beyond the service issues, the property itself is poorly maintained. The AC units appear locked and do not properly cool the room. The shower bases are stained brown, the shower caddy is dirty, and metal fixtures throughout the room are rusting. The beds have almost no padding and the pillows smelled strongly of sweat. Housekeeping service was inconsistent and my room was never cleaned during the stay. I have stayed at the Cambria in Fargo, ND and had a completely different experience. Unfortunately this location felt closer to a budget motel than a Cambria hotel. I hope Choice Hotels corporate reviews this property because the guest experience and privacy issues during my stay were far below expected Cambria brand standards.

This hotel is quite new, the rooms are large and have good storage for clothing, hooks for hats and…read morecoats, a work desk, Keurig matching, mini fridge and microwave. The bed was pretty good, no sink holes though I prefer a firmer mattress. The workout room was excellent for this size and class of hotel, very large and fully equipped and in good condition. The pool also looked nice and clean, however I could not use it as we had rain the day we stayed. There is a lot of road noise from Frye road and 3/4 of the rooms will have this noise, so request a room that faces south. Fortunately, at night the car noise was less and we wore ear plugs so were able to sleep. We stayed on a Saturday night so were not woken up by work traffic since it was Sunday morning. During the weekdays, I image the morning rush hour, which starts early in the Phoenix metro, would be very hard to sleep through.

We had a Roaring 20's speakeasy themed party and the games were the hit of the party! The dealers…read morewere very friendly and fun and taught everyone how to play. The tables looked awesome and everyone had a blast playing. Garrett was great to communicate with to set up the event. Would absolutely recommend this company to anyone and would work with them again!

I used Casino Party World for my parents 50th birthday party. They were really great. The dealers…read morewere really friendly and helpful. Everyone at the party had a blast. I would highly recommend them.

Very beautiful and huge resort where we had a company meeting. Water park, pool, and golf on the…read moreproperty. Rooms were clean and huge with a living space and great views of the property. With the huge property they also had golf carts to take you from area to area. Great customer service as well as they attended to all my requests within a resonance time. My one issue is that their elevators were only working half the time I was there so often times I had to carry my luggage up to the fourth floor.

To the staff here, it was a pleasure interacting with the front concierge, the baristas at the…read morestand near gift shop, and the groundskeepers. The overall stay here was stunningly beautiful, convenient and really Grand. The only issues I had were a few room related items which I bring up only as some constructive critique. Overall, it was all 5 stars. The program screen inside the spa/gym shows on but not logged in- with no instructions nearby on how to use it. (Front desk would need to assist, and they weren't easily available) seems like a waste of a service. Secondly, I found that the sheets on the bed are all flat- (they don't use fitted sheets- and it was troublesome as they didn't stay covering the mattress the whole night. Thankfully I asked for help and housekeeping doubled up on sheets for me. Lastly, I noticed some small rocks in my room upon check in. Needed vacuuming longer. Besides that everything felt very clean and tended too!

My brother and friend went Saturday night. Said the atmosphere was nice, dancers were good and was…read moretold there was a visiting dancer from Ohio (Lisa). He hopes Christie's invites her back. (He loves Ohio State Football).

My go to...Girls/staff are cool and they treat me well…read more Check it out if you're in the area or just make plans to go. DC

So I live literally right down the street from this place but stayed here as my apartment complex…read morewas resurfacing my shower and I had to vacate my unit due to the fumes. I opted to stay here given the kitchenette and large desks, which made remote work easy. I stayed here for two nights and it was a great experience! The breakfast was tasty and fresh but it's your typical free hotel carb fest breakfast. I believe they had breakfast potatoes though and I love when hotels offer those. I was able to enjoy the breakfast and had tons of the coffee, as it was good...better than what was in the room. The staff was super friendly and helpful. They offer skillets you can get from the front desk and I was able to cook my boyfriend and I a yummy meal one night. The roll out table was perfect to eat on and it was also very comfortable. I liked how the room had everything I needed from glassware to plates to silverware. The room had a nicer dishwasher than my apartment! The pool area was also super nice and i got to partake in the hot tub, which was also really nice and at a good temperature. The pool and spa are located outside but the area is super clean and there are grills in the area so you can grill up some burgers and hot dogs if you'd like. If I wasn't a Chandler local I'd stay here again but as I said, I live literally right down the street.

I was staying here for business on a 3 week trip, on the last 2 days me and my group decided to…read morecelebrate our time together, we completely understood it was late and we were a little loud, it was about 4 in the morning, the hotel desk lady is at my door, she knocks and my black friend who was in the room answers and responds respectfully, to her when she says "hey getting complaints about it being to loud, you guys have to cut it out and call it a night if I get another call I will call the police and escalate things" she then leaves and everyone in my room leaves in less then 3 minutes to go back to there room, music stops, everything was cut off we completely complied not trying to start problems and we're super respectful. 20 minutes pass I'm laying in my bed about to go to sleep with no one in my room, I get another knock and it's the police. They informed me I was getting kicked out and trespassed off the property off of one noise complaint warning, (she never came back she just simply said she was going to call the cops if it kept going but we completely complied and they all left soon could be seen on cameras everyone leaving) I fully complied with the police and left a day earlier then my flight, i understand it was my room we was using but I was the only sober person in there playing my ps5 listening to music just a bit to loud and I got tresspassed a day before my flight in a place I'm no where near familiar with. I was nothing but respectful and compliant and this was how I was treated, tresspassed and told goodluck when everything was settled after 1 notice. If this is the type of employees the Hilton is hiring, I would not suggest staying here, not to mention the hot tub never worked, and they closed down the pool in the hot heat of AZ. This was extremely unprofessional as someone who worked in The hotel business. I was nothing but kind and nice to the lady and still got treated like this. Completely ruined my whole experience and would definitely not recommend.