I came here with a friend, to watch a Thursday night concert. My friend went to the Pink Floyd…read morecover band, and she and I were there last week to see a Bruno Mars cover band. We parked on the top floor of the parking garage and for whatever reason, the elevator took a while to show up and take us down to the casino floor. We almost used the stairs. But we did get there, and it was kind of close to the starting time of the concert too, but it was easy to get into the venue area with our rewards card. They had food for sale, but we skipped it (it smelled wonderful) and headed to the concert area, which was just an open area next to the 5 story parking garage, bordered by the service roads accessing the parking garage and laid down with short astroturf. The performance stage seemed kind of small, and the seating area seemed just adequate (many of us who showed up not-early had to stand), but it got the job done. The folding chairs were quite padded, which was nice (we did get a seat maybe 2/3 of the way through the concert, when a group of people left). Even for Bruno Mars (777 was the name of their tribute group), the average age of the audience seemed to skew pretty high, with a sea of white hair. But we all had a good time, even if we didn't get out of our seats or dance until the very last song. The only difficulty was this particular night had a very chilly wind blowing constantly and I didn't have a jacket with me, so I was quite cold. We jetted out of there just after the last song, and we were able to traverse the casino and parking garage and exit quickly and easily. I had wanted to roam around the casino after the concert, but I was so cold and tired from the wind (it felt like a whole bucket of dust had been wind-blown into my eyes), that I just wanted to go home after. Too bad a casino of this size can't do an indoor event, but I was still glad I went. Next time if the weather is better, I'll spend more time in the gaming area. :)

Desert Diamond was an interesting place to play blackjack. Most dealers were pleasant, but if you…read morewin, they ban you. That's a fact. It happened to me. They said, "Sir, your game is too good for us. We will be banning you from blackjack." I said, so I can play anything else? "No, you are being banned from all our properties. Surveillance has identified you as a card counter." By the way, knowing how to play isn't illegal. I know basic the basic strategy card. The sky is falling! Anyone who plays blackjack and doesn't know basic strategy is donating their money. It's still a losing game with basic strategy. Surveillance must have been smoking something that day. I heard they got hit by a card counting team only months before. I hope the counting team cleaned their clock. From what I heard, they did. Karma...

Staid at Gila River Resorts while in town for a conference being held at their resort. We had a…read moreroom on the top floor. The rooms were nice and clean and well maintained. The bathroom lights above the shower did not work, they would flicker then go off. The tissue box was empty at check in besides the tissue rose made on top. There were issues with the "mini bar" sensor at check in and someone had to come check on it later in the week. We didn't get service on some days of stay even with the "Service Please" Sign on the room door. The pool is open until 10pm, however the pool bar closes at 6pm and they had people exit their cabana rentals at 7pm. The drinks at the bar were severely over priced and mediocre at best. We paid $43 for 2 margaritas at the pool bar that tasted like blended water with a splash of margarita mix. The umbrellas at the pool had to be closed most of the time due to the winds, which also blew all types of debris and trash into the pools causing a bad look. One of our party was double charged at the pool bar, and they expressed that they could not reverse the charge and if they did it would take 7-10 days to return to the card, but refused to give us the extra drink because they couldn't serve more than 2 drinks within 30 minutes to the same person...even though there was 6 of us in the party and she was charged for 3 drinks, twice. Which could have been one per person in our party. The mobile bars within our evening reception drinks were higher priced in there than on the casino floor, so we all left our reception, to get drinks and come back. Drinks were on average $4-8 more than at the bar at the casino. One of the girls in our group personal cards was charged not only for the deposit amount for the stay but then the remainder of the balance for the first night and then again for the rest of her stay, causing her bank account to be nearly cleared out. In which the front desk staff told her there was nothing they could do, and that it would go back to her card Friday at the earliest (this was Tuesday). As we were there on business the rooms were prepaid with CC authorizations on file for the cost of the room rate + resort fees, so she was left with no money to pay for food or anything else for the rest of the week, and they could not provide any help and did not have any managers on property. We were able to track down a manager in a different department who was at least able to get her a food comp to pay for her meal thankfully. We were really excited to stay at Gila River, we had heard many great things about this property and were were unimpressed with the level of guest service.

Zero stars for Gila River Resorts & Casinos - Wild Horse Pass…read more They used to have some of the best truck parking around, and now it's gone. Another place pushing drivers out with no thought to where trucks are supposed to go. Truckers brought business--food, gaming, everything. Now that's gone too. Bad decision all around.

By far our favorite hotel in Scottsdale. We stayed the past three days. The room cost was only a…read morecouple of hundred bucks a night which was a bargain. The food was delicious and the service was impeccable. I dropped my license in the front desk immediately called me. A , Sara and Boris were tremendous, fun and professional. See you guys soon. Brandon.

10/10 all around! The hotel is super clean and the grounds are gorgeous. The staff was incredibly…read morefriendly and attentive. We stayed in a king room with a pool view on the second floor with a private patio. Location is fantastic with great walkability. The vibe is the hotel is so fun with an updated retro decor which feels like you will run into one of the rat pack on property. Great having two pools- one very quiet and perfect for reading a book and swimming laps, and the other more lively with DJ's and great music on the weekends. We will definitely be back!

Carletta and her team were AMAZING. We had a private home party and the dealers were so much fun…read moreand made the night a memorable experience. They set everything up, explained how to play for the newbies, and kept the night running smoothly. I can't recommend them enough!

We have worked with Queen of Hearts (Carletta, Laura and the rest of team). The last year and half…read moreat multiple events and they are top tier, on time, super fun and engaging for both seasoned players and those who are playing for the first time. We have done anywhere from 2-8 table games and will be working with them on a routine basis.

The employees at this casino, overall, seem happier than at some others in the valley. Very helpful…read moreand welcoming interactions with bar staff, restaurant staff, security, and restroom attendant. There is a large selection of machines and some table games, a keno room, bingo, and sports book. There are decent food options, including a quick-serve counter, a sports bar, a steakhouse, and I think a deli or diner style place. There is a large parking lot; I didn't see any parking garage or covered parking, but that may have been in a different section (important to remember in our warmer months!)

My friends and I went to casino arizona bingo hall on Wednesday February 4th, 2026. We witnessed a…read morehorrific display of 2 regular bingo players by management and security. There were 3-4 young inebriated people that where antagonizing one of the 2 ladies since they sat down very close to her. She had 6 machines and was playing papers also. The inebriated young people kept pushing the lady with 6 machines personal bags closer to her so she wouldn't have much room to play all of her machines and paper. This went on til half way through se and session. There was a drunk boy that started calling both ladies f ing bitches repeatedly. The drunk girl asked if the lady with 6 machines had a problem with her. The lady with 6 machines was trying to daub her papers and and the boy said hey you f ing bitch. The lady with 6 machines said she didn't have a problem with her but would they stop pushing their bags into hers and stop touching her stuff. The inebriated girl started yelling at the lady with 6 machines that they were their first. The inebriated people only had 2 machines. They had plenty of room to play without touching the other ladies bags. But they were antagoni,ing her all evening. Thought it was funny and continued to touch the ladies bags and personal items. The drink girl started yelling MANAGER!! The manager came over and the drunk girl started a big fiasco with the manager. The entire bingo hall heard her. When the manager, Laura, came over ​she tried to get the drunk kids to move to a different table. The drunk girl yelled" Im not moving, we were here first", those f ing bitches need to move. The drunk boy kept saying to the ladies, "what you gonna do about it" right in front of manager and security. That sounded like a threat. He was threatening the 2 ladies right in front of security, who was being very friendly with drunk girl. The manager snatched the lady with 6 machines, snatched her phone out of her hand and told her she couldn't record the incident. She was answering a text message from her daughter. So manager gave her back her phone. That was uncalled for as the entire fiasco was uncalled for. There were at least 3 security guys around lady with 6 machines. The other lady asked if she could just move all her things down to her area. He said no, and you need to stay out of it or you can leave. Both ladies were trying to be calm. They told the lady with 6 machines she had to move all of her things to another table or leave. They didn't want to hear what really happened even when another player told them the drunk kids were in the wrong. They made the woman with 6 machines leave. They told the other lady she could stay out of it or leave too. After the lady left the drunk kids were laughing and trying to antagonize the other lady. She didn't respond to there potty mouths. She was dabbing her papers and the other ladies papers. One of the floor persons were very nice and apologized to her but she had to take all of the other ladies machines that she was watching. I was told it was because the lady spent over $400 on bonanza alone. And another $300 on machines and papers. They only gave her back the money for bonanza. In my opinion the manager that snatched the ladies phone out of her hand and all 3 of the security guards were very unprofessional. Just because the drunk girl was flirting with them they let them stay and the lady with 6 machines were walked out of the building. They should of made the drunk young people leave. It was not the lady with 6 machines fault. The drunk people were antagonizing her the whole session. So you kick out a loyal bingo player and want to kick out the other lady too, because the drunk people, who didn't spend a penny, got to stay and threaten and cuss at the ladies. Both the ladies play bingo and spend a lot of money in the bingo hall. Yet they were the ones penalized for trying to play bingo while a bunch of drunk young people were there to antagonize and see how far they could get by being rude and disrespectful to the ladies. I doubt that the ladies will be back. They have spent thousands on bingo. The drunk played nothing. But they were young and flirting with security so they kick out the lady who was just there to play bingo. I would be very surprised if lady with 6 machines didn't sue for manager snatching phone out of her hand and security being so stupid and took drunk people's word for everything because they were flirting. This was a very horrible incident to witness. There are too many other bingo halls close by that we will be patronizing instead of casino arizona bingo. This is not the first time security have been unprofessional and rude to other patrons. I've witnessed it 3 other times. They don't want to listen to what really happens. They ​​​only pay attention to those that flirt or those that are not white people. I myself am a proud black woman. The 2 ladies were white. The drink people were mixed. Your loss. 5 loyal gone

We enjoyed our stay at the Harrah's Ak-Chin Hotel and Casino! The room was clean and had a great…read morebalcony view. We rented a cabana at the pool which had a nice swim up bar. Although, the pool could have used some maintenance with debris in the water. It was still relaxing and we enjoyed playing games in the casino! Xo -BB

Overall was good Quick check in & check out…read more The bathroom is a big sell with the tub Very relaxing The room overall was a little disappointing for how much it was for 2 nights I had an upgraded room in the cactus tower and the room in my opinion was kinda gross for the cost. Not well kept up for "luxury" I had wolf spiders in my room The tables looked gross and beat up the couch had stains all over it Some broken USB ports The luxury tub accessory handle leaked And didn't stay in the holder correctly The shower seals were coming off door and were black The makeup mirror was about to fall off the wall Room wasn't well taken care of. Needs work Shouldn't be charged well over $200 a night with a "upgrade luxury fee" and see these problems. Need to improve quality of the rooms!

We celebrated my husband's birthday at Ember Steak house at WeKoPa casino and resort…read more I had the Sea Bass which was VERY DELICIOUS and my husband had a filet mignon. He enjoyed his steak. Our server, Sherianne, did an amazing job taking care of us. She brought complimentary champagne and dessert to add to our birthday celebration. She made our evening very enjoyable! We will request her at our next visit. We also enjoy the live music that's an added plus while we dine. We will definitely recommend Ember to our friends

The valet parking is very easy and I highly recommend. I did get their member rewards card and the…read moreemployee helping me was very nice and personable and made some nice suggestions. We saw Chubby Checker perform and that was amazing. This 84 year old still knows how to put on an outstanding show. The conference center was not so great as they had folding chairs that were not very comfortable. The show was great but probably wouldn't return due to the seats.

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.