Purchased a new vehicle from this team last week. It was an unexpected decision yet the team listened to my wants/needs and got me the car I had been hoping for! Mr Randy took the time to learn about my needs in a vehicle and was also open to sharing about his family and his passion behind finding that right fit for his customers. I appreciate the relationship created with the customer! Bill was a wonderful added support with the addition of programming my smart technology and assisting along the way! He was courteous and very professional. The finance manager (John?) was clear in explaining all of the offerings and getting me the best package for my business. He was honest and very efficient for timing. Very excited to have my new ride!! Thank you Ford Team!! read more

Gilbert & Baugh Ford - 2023 Ford Explorer Trailblazer - Auto Repair Near Me - Albertville, Alabama

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Everyone was extremely personable and very helpful. I feel like we got a great deal on a fantastic truck. Thanks to our salesman Jeremy, finance Jim and Mr Baugh for making it a very smooth transaction. read more

Gilbert & Baugh Ford - Auto Repair Near Me - Albertville, Alabama

Really nice people who get you in and out as quick as possible. Did a great job on my F350 Superduty. Was a-little on the pricey side but I will diffidently use them again! read more

My son and I had a great experience with Gilbert & Baugh Ford in Albertville, AL. he purchased a Ford F150 used. Thomas was great to work with for our test drive. He was very friendly and took us on a long route to really try out the engine. Randy Baugh (owner) treated us with care and patience. This was my son's first car purchase, and Randy talked to him like a family member. Even Jim Wycliffe, the Finance Mgr was easy to deal with. He explained everything my son was signing and took his time with us. They all 3 made this as stress free as possible. Thanks so much! read more

Gilbert & Baugh Ford - Auto Repair Near Me - Albertville, Alabama

Perfect experience once again! Thanks to Thomas Hard and Jim Wyckoff for making our truck buying experience as painless as possible. This is the second time for us to purchase a vehicle at this dealership and we'll be back again and again. They go the extra mile! read more

If I could leave zero stars, I would. Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn't have had the car serviced there. Unwilling to talk to me about it or provide a solution. If you want to spend more than you need to and not be heard or seen, this is the place for you. Worst experience ever at a dealership. read more

I recently negotiated an out the door price for the purchase of a 2023 Ford F150 with this dealership. However, once driving to make the purchase, I was told that the deal was for a Sierra 1500. The salesman Thomas said he made a mistake during negotiations and then got loud and argumentative with me when I asked to speak with a manager. After being forced to call back myself, I was finally able to get the owner to hear me out who protected Thomas and said he just made a mistake, but he would talk with him about his attitude. He never offered to honor the negotiated price of the F150 and showed no remorse that I was lied to by one of his salesmen for over a week of negotiations. This was a true bait and switch tactic by this dealership and I hope a lawyer reads this review so maybe this dealership can be forced to stop these practices. Bottom Line - The Salesman Thomas Lied to me and then berated me. - The Owner defended him and showed this dealership has no honor in what they say. Very Untrustworthy Dealership! read more

I read all these wonderful reviews....they must be bought or just close family and friends....or my husband and I don't fit the mold for Gilbert and Baugh Ford. Awful service and did not fix everything we asked on the truck. They also tried to charge $300 more then they originally agrees upon, but I held firm to the price we agreed to for their service. read more

Love my truck! Ordered it with Shannon Pullen, who was great at answering my questions about where my order was from production to delivery; David Guffey, my salesman, made pickup a breeze by working to have my keys in my hand as again as possible and going above and beyond to have that done, too. Lastly, Jim Wyckoff in finance was great. He sailed through the process, explained everything and provided great conversation in the process! The whole experience was awesome! Thank you guys... read more

All of the staff was very friendly and professional. They helped every step of the way to make the process as easy as possible. Very happy with my purchase, very fair prices and gave me a good value on my trade. looking forward to doing business with them again in the future. read more

David and Jim assisted me in purchasing my 2021 Escape. David was very helpful and very knowledgeable in his crafts. Jim he made my purchased flawless. I highly recommend this dealership in Albertville! read more

I had an issue with my power train randomly show up. This Ford location was the only one that could get me in for almost two months. They were as kind as could be and had my car fixed in under an hour. Clean facility to wait in and everyone talked kindly to customers and to one another. read more

From past experience, I'm pretty pessimistic when it comes to car dealers, and I've *never* left a car dealer feeling great about a purchase... until today! The team at Gilbert & Baugh Ford in Albertville, AL took such great care of me and went above and beyond to give me confidence in my purchase. From beginning to end, the experience was very pleasurable and it felt like I had family members taking care of me. Thank you to Mr. Randy Baugh, Kyle Baugh, Jim Wyckoff, Rickie Dobbs, and Mrs. Rhonda for the exceptional service and care you gave me. I couldn't recommend this company more! read more

If you're looking for a dealership that cares about their customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was going on while they were finding me the exact car I wanted. He didn't try to sell me just something to make a sale. He didn't stop till he found the car I WANTED. He even communicated with us on his day off to make sure we knew when and where our new Explorer was and when we could expect the delivery. Every staff member there was courteous and took great care of us. Leaving us feeling like family when we went out the door. WE BOUGHT TWO VEHICLES THAT DAY and couldn't be happier with our cars and our experience!! Also, where do you go that the owner Mr. Randy walks to shake your hand, check on you to see if there was anything he could do, talk to you as a friend and NO not just trying to make a sale!! MAKING A FRIEND! The finance manager Jim was absolutely wonderful! Again, spent more time treating us like we were old friends and wasn't just a sign here, sign there kind of guy. These people are wonderful! You will NOT be disappointed read more

My family and I were looking for a SUV, Kyle worked very hard to get us a larger vehicle! We are very happy with our new vehicle and glad we used Gilbert and Baugh Ford! read more

Great staff at a great FORD dealership. STOP here before you purchase your next vehicle, and you will understand why: FORDS REALLY DO COST LESS IN ALBERTVILLE.. We have purchased 2 vehicles from Gilbert & Baugh in the past 2 years. You are treated with the upmost respect and courtesy by everyone, not just during the sales process, but every time you are at the dealership. The Service Department at Gilbert & Baugh can be counted on to deliver top notch service at a fair price. They are always very friendly, (as is every member of the staff) and get you in and out as quickly as possible read more

This was absolutely the best and easiest truck buying experience I have ever had! Ken Williams was my salesman and he took my information over the phone, stayed after hours to wait for me to pick it up, and had the truck clean and full of gas when I got there. 5 minutes of paperwork and I was on my way back to Georgia. He is a great guy and very friendly. I've dealt with 8 salesmen in the last 2 weeks while I was searching for a truck. Ken actually treated me like a valued customer and didn't have that big ego salesman attitude. Lee in finance was able to get me approved even though my credit situation was less than ideal. If I ever need another truck, I'll drive 2 hours away again to Gilbert & Baugh Ford! It says it right on the drive out tag: "Come See The Difference!" read more

I was nervous about an online purchase. I had looked for a long time for the car I wanted. I finally narrowed my search to 3 or 4 cars located in a couple of states besides Alabama. 3 of the dealerships lost my business on the spot for various reasons, but then I met my salesman, David Guffey. He answered all of my many questions, and went out into the hard rain a couple of times to personally look at the car and find the answers a couple of questions. He never 'disappeared' on me nor refused to respond back to me quickly. As a result, we drove 2-1/2 hours out of town to meet him last Saturday, see the car in person and drive it, and then complete the purchase. He was waiting on us at the dealership when we arrived. The car was detailed and washed and he had personally taken it to fill it up with gas. Then, since it was threatening rain, he parked it up under a canopy to keep it and us dry. I'm just sorry we don't live in Albertville, because we would have a wonderful dealership to work with all the time. Highly recommend David, Randy Baugh, the owner who came to meet us, as well as Jim who helped us seal the deal in the finance department. We purchased a 2013 Toyota Prius in great condition and at a Ford Dealership, no less. Too bad the Toyota dealers I tried to work with lost out! If you want to purchase a vehicle with no stress from some of the nicest and most honest folks I have dealt with in a while, just contact David at Gilbert Baugh in Albertville. By the way, I rarely write reviews unless I am extremely pleased! read more

The staff was very friendly and they were a great help in making my car buying experience a good one. Thanks to David Guffey helping us get a new car for our family. read more

After searching the internet for the car I wanted, I finally located the 2018 Lincoln Continental at Gilbert & Baugh. I called and spoke with Ken Williams and we discussed my trade. I drove nearly 4 hours to the dealership and inspected the vehicle and we were able to finalize the deal. It was a very nice dealership and the vehicle was exactly as described. The owner, Randy Baugh came out and thanked me for making the drive down from Kentucky to purchase from their dealership and he gave me a Coke while I waited! The process was painless, they were extremely easy to deal with and before I left to head back, they filled the car up with gas! read more

Wonderful experience from start to finish with our new car!Guffy was professional, knowledgeable, and most importantly quick from start to end of transaction. Highly recommend Guffy when you need your next vehicle.Gilbert and Baugh Ford read more

Thank you David Guffey and the staff at Gilbert and Baugh Ford. I am so pleased with the professionalism shown to me when I bought my vehicle today. You made the process easy and hassle free. David, you and the dealership, definitely earned 5 stars. read more

I have purchased two vehicles from G&B in past seven years. This company has received my highest rating because every employee there endeavors to render excellent service to the customer. I never received any "high pressure" tactics from salesmen nor any false promises regarding warranties or financing. Every person was honest and above board. As a single woman I cannot say that about every business with whom I've dealt. The service department personnel have treated me with dignity and have answered my questions patiently despite my ignorance. I have recommended Gilbert and Baugh in the past and continue to do so. I would not think of purchasing a vehicle from anyone else. read more

They seemed extremely nice when I bought my used car there a few years ago. However, since then, I have had several issues with the car and most are due to there being wrong parts or makeshift parts. For example, a piece of "tubing" that was under my hood was supposed to be for craft use, never intended for automotive use, and was not allowing proper air flow through to my engine. This car has been jimmy-rigged together and was not at all close to being worth the amount that I spent there. I am furious that Gilbert and Baugh even allowed this car to be sold! A check over by a mechanic (that is supposed to be done before sale) would have found these issues. Gilbert and Baugh are crooks and should not be in business. read more

I was traveling from Culman sat nov 09 and had a low tire light come on. Stopped in the service department for help, Rickie was was super helpful and very nice , he smiled and made us feel welcome not like my local dealership. It makes me want to drive a little farther for that kind of service. read more

Wonderful customer care!! Everyone starting with Randy Baugh to down to sales and service are helpful when shopping for a new car.

Awesome dealership to work with. Highest level of customer service at every post of the dealership. Tim is as straight forward and honest as they come. Thorough communications, follow up and best price I could find on the truck I wanted. Great numbers given on my trade as well. You can't go wrong here. read more

The purchase of my 2016 Fusion was made so easy and hassle free. When I walked through the door, I was greeted by the lady behind the counter and was assisted immediately. I didn't know exactly what I want when I went in. All I knew was I wanted a Fusion. I knew my credit score, my trade in and my down payment. John, (the salesman) showed me the Fusions on the lot. They had a great selection but I opted for one with heated seats that would be in my price range. Thought they didn't have exactly what I was looking for on the lot, John worked really hard and found the exact car I was looking for within a couple of hours. They had the car transported to G&B and I was ready to sign paperwork the next day. The car dealership that the car came from didn't have it cleaned or detailed; not a problem though! G&B ensured my car was spotless before handing the keys over. At no time did I feel anyone was trying to "get over on me", I never felt rushed to make a decision and never felt uncomfortable with the deal. Everyone there, from the first hello to the last signature on the paperwork were very professional and courteous! I wouldn't purchase a car from anywhere else. If you go to G&B and they don't have EXACTLY what you are looking for, let someone know! They can get it for you! Thank you G&B!!! I absolutely love my new Fusion!!! read more

This review is about Gilbert Baugh Ford, Albertville, AL. I am not sure who Gilbert Baker Ford is. In April 2015, I purchased a used vehicle from them. I live 150 miles away, and it was late when I arrived. I test drove the vehicle, but was not able to get it out on the freeway. On the way home, at approx 65mph, I noticed a noise and vibration. It was too late by then to take it back (dealership closed for the night). I called first thing the next morning, and was told by the used car salesman that he would check and call me back. I never got a call, so Monday morning, I called back and was told same thing, he would check and call back. He did call back that time, and told me what they had done to the vehicle and why. I told him I needed to bring it back and get it checked out. He said he would talk to his manager and see what they would do and call me back. I never received a call back, so I called back and he told me his manager was busy, and he hadn't had a chance to talk with him yet, but he would and would call me back. 1 week later, I still haven't received a callback from him. I ended up handling the problem myself (turned out to be a minor problem) because I didn't want to take a day off work and drive 150 miles to argue with them. When I purchased the vehicle, while we were negotiating, and after we had agreed on a deal, the salesman complained about how they priced the vehicle too low, and the manager was not happy about it, and they could have charged a lot more for it. Not a good way to run a dealership, escpecially a national brand. I have had better service from a private owned used car dealership. I would not recommend them. read more