I recently leased a new 2026 Volvo XC90 B6 Plus from Giles Volvo in Lafayette, and the experience was outstanding from beginning to end. I had become extremely frustrated trying to work with my local Volvo dealership. I made an internet inquiry and never received a response. So, somewhat reluctantly, I reached out to Giles, even though they are more than two hours away from me. What a difference. I submitted an internet inquiry on the Giles website early one morning, and within about 90 minutes I had received both an email and a text with the basic information I was looking for and an invitation to talk. We had a phone conversation, and I explained exactly what I wanted and what I needed. They listened. They were attentive, friendly, and genuinely interested in helping rather than simply trying to sell me a car. They made me an offer, which I countered. Lachlan, my salesperson, told me he would call me back. He did -- within minutes. And he didn't just match my offer; he beat it. From there, Lachlan worked with me to figure out all the details of getting to Lafayette from more than two hours away. When I arrived, the XC90 was sitting there prepped and ready to go, and all of the paperwork was prepared. The dealership itself is beautiful -- it feels more like a Scandinavian lodge than a traditional car dealership, with beautiful woodwork and Scandinavian furniture. Everyone was welcoming and friendly. I was offered coffee (which felt especially appropriate given both South Louisiana and Swedish coffee traditions -- we both take our coffee seriously!). The actual transaction was incredibly quick and painless. They transferred all of my preferences from my old Volvo to the new one and even took care of switching my insurance over. They thought of everything. I was more than happy to make the drive to Lafayette to work with Giles Volvo. In fact, the two-hour-and-twenty-minute drive each way was a pleasure because of the experience I had with their team. A special thank-you to Lachlan and everyone at Giles Volvo. This is what buying a car should feel like: responsive, straightforward, friendly, and genuinely customer-focused. I would absolutely make the drive again. read more

I love this dealership. Their sales and service departments are top tier and I recommend them to anyone in Louisiana looking for a certified Volvo dealership. I've already referred my neighbors to them for a purchase for their teenager. She loves her car! I've had issues with the New Orleans Volvo dealership, especially their service department, which is the worst dealership service experience I've ever had. Giles restored my faith in the brand and has given the support that is needed AFTER you buy a car. Not only do they answer any questions that you have, but they actually know their products very well. Vickie is a terrific service manager & her communication, expedited process to secure a loaner and get your vehicle repaired quickly is outstanding. Getting my car serviced is such an easy and streamlined process, which makes a difference when you're having to deal with unexpected vehicle expenses. Kreg is my go-to sales guy and he knows his Volvos like the back of his hand. Aside from his experience with Volvos, he never tries to sell you something you don't want or need. He is not pushy at all and will be completely honest when helping you decide on a vehicle and options. He actually makes you feel like he cares about you as a customer more than he cares about closing a sale. He's been super patient with me over the last couple of years as I have teetered around committing to a new Volvo, but each time I come in he treats me like a priority. Adam, the finance manager is outstanding as well. He will take care of you when it's time to close your purchase, and resolve any issues you might have during the process. If you're in the market for a purchase or even a lease, give Giles a call. They not only hooked me up with a terrific leased car through their Care by Volvo program while I wait for my build, but also made sure I knew about Volvo's incentive to fly me to Sweden for my overseas build in Gothenburg. This is my second build, but unfortunately, the dealership in New Orleans never told me that I was eligible for a free trip to Sweden. I guess Giles will be getting my business from now on because their sales and service department is the absolute best! read more

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This guy takes care of his customers, and just importantly his employees. If you have an issue that you're not getting handled and you have to go up the ladder no big deal Bobby will absolutely listen to you If he doesn't, let me know, he's my brother read more

I scheduled routine warranty maintenance appointment 2 months in advance. I received multiple emails and text messages reminding me of my appointment. When I arrived to have service completed, I was informed that I did not have an appointment. I was told by the Service Advisor Ashley that online service scheduling isn't directly connected to the Service Department. This was not the first time this has happened. I brought the vehicle back after just purchasing it to have Polestar optimization installed. Again, I arrived for my appointment only to be told I didn't have one. Absolutely horrible Service Department. I was told that I would be "fit in" and the service would take an hour and a half after I was "fit in". There were already 3 people in the waiting area ahead of me. I took a day off work and drove 63 miles one way to have the scheduled maintenance completed. I will make certain I let any one I know to avoid any dealings with any of the Giles Automotive Group dealerships. These experiences will take Volvo off my list for any future automotive purchase. read more

Giles Volvo - Service appointment reminder. - Auto Repair Near Me - Lafayette, Louisiana

I will never buy from Giles Volvo in Lafayette Louisiana again. in fact if they hire liars like they have at this place, I will not buy from Giles at all. Something as simple as a flat tire can put this vehicle out of commission and they can't tell me when I can get a tire. I didn't buy the road hazard because the the price they quoted my wife and I was $5200 but they deny that now. Now they say the Road hazard warranty should have been $1200. There is some Shady stuff about this place. My wife and I don't forget numbers! read more

Unprofessional and unethical business practice. Buying loaded XC60 get told tire and wheel warranty is covered in the price of the vehicle. In the finance office Giles added over $6K of additional items including a $1K for tire and wheel warranty and only presented us with a payment, not the full price. When I asked about the price of the car they showed us one screen but it didn't have the full breakdown so we had to continue to press to see the full breakdown. Dishonest and unethical! read more

Where do I start? First of all, my wife and I arrived at Volvo just after lunch. Normally, we are perfectly happy walking around a lot without a sales rep accosting us. We knew what we were looking for, a Volvo XC60 fully loaded. However, we couldn't find any on the lot. Eventually a rep came out and explained they were slammed and as soon as a rep was available, they'd be right out to help us. Ok, no problem. Half an hour later the same guy comes out and asks what we are looking for in general. We say we know exactly what we want, and he explains that this is a new model and they don't have many, but he can show us some and then we can custom order if we are interested. Again, no problem. We take a look at a couple and are interested in learning more, however at that time no rep was available so another 45 minutes of waiting ensued. Finally, a man by the name of Adam approaches and takes us to his desk, all the while assuring us he's an amazing salesman over... and over... and over. We get there and without asking us anything in depth, he starts building a car on their website that he thinks we want. Now, we have looked at it online, plugged in a fair value on our paid-off trade, and knew the ball park of what the payment would be. We just really needed to see what the delivery time would be. So, he starts putting in options and deciding what we want for us, and then asks if we have a trade. I say that we do, that it's fully paid off and that we also have money to put down. Before I can get the trade information out, he asks "Well, how do you know what your trade is worth?" I say we've looked at Blue Book and again he interrupts us to say they don't use Blue Book, which I know most places don't, but then proceeds to give me a lecture on the system they use and that I should lower my expectations (without even knowing what my expectations are). I state, "I'll continue from where you interrupted me" and no more than get those words out of my mouth when he says, "Hold on, I can see this is going south, let me get another sales rep." I tell him not to bother and we walk out and head over to the Audi dealership down the road. I don't know what Adam thought about us, but honestly we would have been a pretty easy sell. We knew what we wanted walking in, we had it priced for the most part, really the only thing he had to do was handle the trade-in valuation and run our credit (800+) and the deal would have been done in minutes. He was too busy trying to impress us with his salesmanship to listen to what we were saying. Be prepared, if they are "slammed", you'll end up getting subpar service, and I'm not too confident that being "slammed" had that much to do with it. Also, sales person tip for free: talk to and engage the woman in a couple just as heartily as you do the man. Talking only to the husband will get you no where with the wife, and in a situation like this it was her car to drive so she's the party you need to be concerned with! read more

Always excellent customer service and quality work. I had an issue with my Volvo and they worked me into their schedule in a timely manner. The advisors were very courteous and made sure I was happy with the services I received. They even vacuumed my car. Thanks to the service department! Happy customer who will be returning. read more