I've been going here for several years and never had a problem. They recently "upgraded" their…read moresystem and it is horrible. Leaves your car dirty and without polish. Even before leaving the wash you can tell it's going to be bad as the water doesn't bead. It's like the system is skipping steps or missing chemicals. Could achieve the same results with a garden hose and sprayer.

You'll waste your money! Paid $21 with the added Ceramic coat and tires look horrible, mirrors look…read morehorrible and didn't even get all the bugs off the right side of my windshield! DO NOT WASTE YOUR MONEY HERE!!

I have a brand new car, I had never taken it through a car wash yet. I bought my new car January 2…read moreand it had 15 miles on it. So I know there is no way that the car was already scratched. I took my car through this car wash on January 20th. I got out of the car once I went through the wash to dry it off really good, even though it was 10 degrees. I like to make sure the car wash cleaned it good and dry it so there are no water spots. I noticed lots of a small scratches all over the hood, mirrors and trunk. I filed a complaint with the office and received an email saying there is no way that the car wash caused these scratches. Remind you, this is a brand new car so where else would this have happened. DO NOT TAKE YOUR CARS THROUGH THIS CAR WASH IF YOU CARE ABOUT YOUR CAR. BECAUSE THEY DONT CARE ABOUT YOUR CARS I filed a claim and was told that the scratches were not from my recent visit to crew carwash. I have filed a complaint with The BBB AND I will be looking to sue for damages to my Brand new car. This was definitely done by your carwash and I will be sharing my experience with everyone who will listen.

What can you improve? Where do I start? Your Carwash scratch the crap out of my car and you have…read moredecided it didn't happen. Do not use this car wash because if a problem happens, you're screwed! Edit: I just met with Patrick and he says they're not gonna fix my car. If I could give it a zero I would, I will never set foot in this place again.

The car wash was OK for the price. The dryer countdown was broken so you have no idea how much…read moretime you have left for drying. After pulling out back, HOLY COW! Gross, Gross, Gross! The trash cans were covered with grease and grime, vending Machine broken, and the vacuum area was disgusting. I feel like the owner takes no pride in what could be a great car wash.

went through the automatic car wash today paying $15 for the best wash and my car came out looking…read morethe same as when I showed up. Horrible!

Extremely disappointed. Mike's Carwash broke my side mirror and then gaslighted me into blaming my…read morecar was "old" so they could deny responsibility, despite reviewing their security camera footage. Totally unacceptable customer service -- take accountability instead of blaming the customer. I won't be returning.

We signed up for an unlimited plan and it is so convenient to be able to pull in and go right…read morethrough. The car wash does a great job and the vacuums work well. It would be great if they were free though!

We'd been given a free car wash coupon for Speedwash and my husband desperately wanted to clean the…read moresalt and sludge off his lights and cameras. We pulled up to the attendant, he scanned our coupon and within 60 seconds we were already in line for the wash. It never gets old sitting in the car during the car wash! Even though the weather still isn't great and the ground is soggy from melting snow, the place was busy. However, the car wash is equipped with so many vacuum stations that you never had a wait there either. Great vacuum suction and we appreciated how it wiped away lots of dog hair carried into the car floor board. Several options for washes available as well as monthly plans. Not having to pay for the vacuum was a great bonus. Garbage cans are also at each station for an easy clean up.

This carwash is never fully functional, Speedwash is great but this location does not maintainnand…read morekeep all sections of wash running. Either the brushes or dryer or both are always not working. If you have a small car the bristles are worn and will not reach the vehicle. I have small car and SUV, this washbis close to my hoise but I drive past it to another Speedwash location that is operational.

Have used them 20+ years. 5 stars. Some reviews have been…read morenegative. I went March 30 and they were still wonderful.

I needed a car wash to clean up after my kid's backseat parties and needed something quick. I was…read moresurprised to find that many car washes don't offer interior cleaning options. I chose this one because it was conveniently located and provided both inside and outside cleaning. The exterior wash uses a typical tunnel system, effectively removing visible dirt, snow, and mud from the car. However, it won't give you that freshly waxed look you'd expect from a proper handwash. For the interior, they perform a quick cleaning and vacuuming by multiple staff members but don't expect them to move your belongings or wipe down surfaces. If your car is embarrassingly dirty, this wash will get you to an acceptable level, but if you're trying to impress someone, this isn't the right place for you. You may want to consider paying for a more premium car wash instead.

Moved to Louisville a few months ago and have been looking for a good full service car wash. Tried…read moreseveral places this one is clearly the best. Changed my subscription to clean waves after trying them based on location, actual wash process and post wash area. Good vacs, towels and sprays. Somewhere in the middle on price compared to others in the area. Staff quick and helpful.

Took my car to Clean Waves. Their equipment was set up incorrectly causing damage to my roof…read moreantenna. They reviewed video footage and admitted fault and offered to pay for damage. When final bill came in from Ford Dealership, they refused to pay the difference from the estimate to the final bill. Too bad, could have had a customer and family and coworker recommendations, instead, I have let EVERYONE know, do not go there. Never ever again. I would give this place zero stars if it would let me.

Thomas Car Wash was recently sold to new owners, and I hope that they continue the great service…read moreand washes that Thomas has become known for. I visited again recently. Pretty much anytime I'm on Hurstbourne and have some time, I stop to get my car washed here. I always choose the mid-tier wash for $15, which gets my car clean and shiny. On top of the great wash and the clerks who will power wash the front of your car before you enter -- just to make sure all the bugs and bits are off -- I also appreciate the fact that Thomas has free vacuums for interior cleaning. These have always worked great. You can also powerwash your floor mats. Thomas has those little extra bits that make an experience stand out. Please don't lose those! And I and others will keep coming back.

Update: I received a call a day after submitting my claim and spoke with a very nice man who went…read moreover my claim to get me on the right track. After that call, I took my car to their offered appraisal and currently waiting for a call back. We used to use Thomas car wash a lot as I saw the value they had for washing cars and good pricing. Their prices have gone up, just as everything else has in the past two years. Unfortunately, I lost my car's antenna cover while at the car wash but didn't realize it right away( kids in the car). I was unable to get back to the car wash on the day it happened so I called multiple days only to leave multiple voicemails and never received any response. It was just an antenna cover, not the end of the world. So I finally was able to stop by the car wash to speak with someone only to have them say they had none. And they mentioned to submit my claim online and (hopefully) someone would speak with me. I doubt anyone will reach out, as it's past their 72 hours of mark. I'll keep y'all posted on any feedback from Thomas Car Wash!

Crew Carwash has become terrible for the average person. They only want customers to be in their…read moreunlimited plan...which they show in every thing the do. I have been a customer of the 6 wash books. But no more. Crew has converted half the lanes to Unlimited only and the unlimited are allowed to go through while the ticketed customers have to wait. And wait. And wait. Unless you're willing to pay to be an unlimited customer, you're going to be a frustrated customer. And their website and their attendants reflects the same. I just tried to get a car wash in Bloomington (In) on 3rd street and the attendant just ignored me for 10-15 minutes...so going when they're less busy, the middle of the day, doesn't work either. I'm better off just throwing away a full book of Crew carwash coupons because they worthless if I can't get into the carwash.

Staff was amazing and friendly! My husband is a Veteran and received a free car wash today to honor…read moreVeterans Day. Great Job Crew Car wash! We will definitely be returning customers!