I got stranded on the highway due to an alternator that suddenly went bad and fried a battery. They…read moretook me in that same day and I got the car by 2:30pm. The cost was also "fair" for what was something I usually would've had to wait for. I recommend this place.

I was disappointed to find I was charged for an hour of diagnostic work when part of that time was…read moreused by the shop employee to go buy breakfast at McDonald's. I had dropped off my truck to have them inspect an issue with the 4x4 system. After receiving their repair quote, I realized I could not afford the cost. I understand that's not the shop's fault. However, upon getting the truck back, I found a McDonald's receipt inside that showed the employee had stepped out mid-inspection to purchase food. While I can appreciate needing a quick bite, it seems inappropriate to charge a customer for time not fully spent addressing the vehicle repair. I wanted to provide feedback that this did not meet my expectations of paying for labor on actual inspection work.

They're the best in Valparaiso. Great quality of service and honest prices. I've been to a few…read moreothers in Valpo and Tom's is the best.

Awesome service , car needed everything and they took care of me. Even suggested other places that…read morecan help me better with one of my issues. Helped with.my needs even after car was out of shop. Explains everything well and isn't trying to just rip you off and all about the $$$$. Hopefully not soon but will be back.

Stopped contacting us back about the status of the car we brought to get fixed…read more We ended up replacing the car since they couldn't figure out how to fix what was wrong I don't recommend going there ever

If I could give NEGATIVE stars, I would! Do NOT take your vehicle here, or let your friends/family…read moretake their vehicles here either. Sit down and grab some popcorn because we're about to spill some tea. Today is 8/23/2023. A family member of mine was having many troubles with their car, and was recommended by a friend to take it to C&C Auto Repair (said friend personally knew the owner of this shop). For the record: we'd had this car looked at and minor issues fixed by multiple mechanical friends. My family member had their car towed to this auto shop on 7/3/2023. The car sat in their lot for 2 weeks - without a call/email update from the shop to car owner - before the owner of the car called the shop to check in on their vehicle. The service writer at the shop briefly explained that the mechanics "have seen and diagnosed the car". Rightfully so, the owner of the vehicle was confused as to why no one had contacted them for an update to let them know the next steps. The service writer said they were going to order a part, and call with an update once it was received and the work was going to be started. Another week passes by - no call from the shop. The owner of the vehicle called and asked for an update. Apparently, they had "just gotten in the part and were waiting on a 'big job' to finish up before they were to start on their vehicle which was 'immediately next". Another week goes by, no update from the shop. Once again, the owner of the vehicle called and asked if they'd started on the repair yet. The service writer continued to give my family member the run-around, saying "we hope to get to it by the weekend". The weekend would pass, the owner would call again for an update the following Monday or Tuesday, to which the service writer would say "we hope to get it to this week" etc etc. This continued for an additional 3 weeks, each time the service writer promising the owner a call for an update, to which the owner was never contacted. The owner of the vehicle called for updates each time they ever spoke with the auto shop. Not once did my family member get a straight answer to anything, or get the chance to speak with the owner of the shop. A quick note to add: my family member relies on their car for their job. During this time, they've had to borrow multiple family members cars just to get to and from work. The customer service and decency C&C provided was next level UNPROFESSIONAL, and in my opinion, should be reprimanded for. My next step is to call the better business bureau to file a complaint. (1/2 of review because word count was too long. Please find part 2/2 in the photo attached.)

Work on your customer service! John, who answers the phones is exceptionally rude! Told me my car…read morewas done but wouldn't tell me what they did. Told me to get there before they close if I want to talk to the guy who did it. I said I didn't have a ride so can you have the guy who did it call me. He said they were busy and if I want to talk to them I need to find my way to the shop before they close. So I asked to talk to Mike the owner, he was recommended to me by the guy who I bought my car from, but Mike is also busy and he would leave him and message and see if he might call me back. I just want to know what was done on my car! If I can't get there before closing you want me to pay and you'll leave the key but you won't tell me what work was done! I had a couple simple questions and he was so rude!!

I took my 20 year old work car to this business today. The guy at the counter took one look at me…read more(female) and my car (old) and started giving me the mechanic song and dance ("we can proooobably look at it later this week, it's gonna be a lot of money. If we have to fix something it's gonna be a lot of money" I needed an alignment and to have my tires rotated "We can look at your a/c for $104 but if something needs to be fixed, it's reeeaaaally expensive". I asked if he could be more specific. "Like $1000". Ok, that's a typical price for an a/c replacement, but this guy and his "expensive" talk is annoying and condescending. He has no idea, and nor is it his business, what people can and cannot afford. It turns out that the work that needed to be done is less than the amount I talked the seller down from his asking price yesterday when I paid cash for the car. It also turns out that I'll be taking the car elsewhere for the repair. The Norm McDonald/Guy Fieri mashup looking guy can keep listening to his Van Halen and being misogynistic all by himself.

First time at a service station in this area as I just moved to Valparaiso. I had called ahead and…read moremade an appointment about 2 weeks in advance and it was no problem getting in. Went here based on recommendations from Yelp and Emissions testing repair recommendation. Kayla helped me check in as I walked in and was very kind and friendly. Steve called me and gave me the estimate of the car repairs. I didn't want to spend much money on the repairs because it's an older car and I asked what was necessary. Steve checked and called me back with options. I was also able to add a oil change onto list of repairs as well and they gladly did an oil change for the car as well. Upon pickup, Kayla greeted me again and I paid and was on my way. Engine light is off and we will go back to emissions after the car is driven for a few days.

They were great every time I need a headlight replaced they help me out!!!!!…read moreI still have not had tires replaced just headlights fixed.

I had my Ford Escape detailed here. I was stunned at how beautiful it looked!…read moreThey even got out all the dog hairs, which I thought were permanently embedded in the carpet. The price was quite reasonable, and even included shuttling me back and forth to my home. I could not be happier.

I called here on Friday afternoon looking for some help with my brakes. I spoke to Jim who said…read morethey would be able to do it the following day and just bring it up. They also offered a ride home if you didn't have a way. I thought that was a nice touch. When I spoke to him the other day he gave me an estimate on the work (a very reasonable price) and after dropping it off and him looking at it the rate was just as he expected and I added an oil change. My tires were low I had been planning on going to the gas station after but they were filling my tires as I pulled up. This is a family run business I met both the father and son, both friendly and kind. I live in Chicago, but I'll definitely be back for anything else I should need! Thank you!

Once again Certified has helped me fix my car. I talked to them on Monday about a plan of attack…read moreand Tuesday I had my car. As a disabled veteran, Certified help keep the cost down.

I wanted to come on here and let everyone know how happy I am with the transmission repair I had…read moredone on my 1998 Chevy suburban! They towed it in for free and priced the rebuild much cheaper than other local shops. My truck is still running like a top a year later. Highly recommend.

I came for the axle replacement! It was my fault cuz i bought the wrong axle on online and the old…read moreaxle was took out already! I decided to put the old broken axle back but they recommend me to let them rebuild the old axle for me for cheaper cost. I accepted and after 3 hours, the broken axle was like brand new again and was put in my car! They did a good job. My car so smooth now. I'll come back. Happy new year to shop and good luck to everyone!

Definitely one of those shops that you're scared that they might overcharge you. They charged me…read morefor something they couldn't figure out, spent probably no more than an hour on assessing and ultimately didn't fix because they didn't know how. To be fair, neither did the dealership, but at least they didn't charge me $500 like Busy Bee did.

Absolutely terrible experience. This company picked up my go kart in April, stated it would take 6…read moreweeks to review and fix , we just got it back after the 4th of July. Stating the people that had the parts to fix was on vacation. Managers that said they would call us back never did. I don't normally complain about stuff because I know there is a lot that goes into fixing items and Effort, but this company doesn't care to call back, or follow up. I work in corporate business , if I did that, I would be fired. Do better. This company is a joke

This place is great. They are honest, affordable, and helpful. One time I left my phone there on…read moreaccident, and they called me emergency contacts to get it back to me. They stayed after closing so I could pick it up.